Ethan is fantastic and an expert in what he does. Ethan is sincere, very knowledgeable, and personable. I went in thinking I was going to simply upgrade my device, but I walked out with a better priced plan that I actually understood, more data, and other rewards that had been sitting on the table unknowingly.Ethan went above and beyond to make an appointment with me when my phone arrived. He made me feel very valued as a customer as I found out later it was his birthday, and he ended up working later so that I could pick up my phone.If you have to be stuck in a phone store dealing with phone stuff, I highly recommend working with Ethan - he makes the whole experience better.

Left AT&T due to their support of OAN. Verizon is a great choice! Were saving money each month, getting better service, all which working with a company that supports my beliefs.

Was having issues with my old provider Comcast and the Verizon employees where incredibly helpful and patient and working past closing to get me my product. Incredible service.

These guys are always helpful and kind. I can go in and get what I need accomplished and leave in a better mood than I came with.

Simon was very polite, helpful, down-to-earth, and funny. You have a good employee. Do what you can to keep him. Good employees are hard to come by these days. It’s a shame large companies don’t bother to reward them. Hint-hint.

The offer proposed would not have met my needs as he didnt assess my needs but focused on I can save you money. It was not a good experience and will not go back.

Overall I had a great experience over here with Simon. He was able to switch me over from another great company from AT&T to Verizon explaining every detail for my safety of my iPhone devices! I highly recommend switching over to Verizon and dealing with Simon and this location

Great experience. Got our new phones upgraded and ready to go very fast, even with how busy it was.

My experience at the store was excellent Davis was a great help and very friendly

Just drove a friend there. She was happy.

Lawerence was very helpful, knowledgeable and kind! Helped me get the phone I wanted for the best deal and a better plan!

Lawrence was very helpful choosen the latest phone and did all the transfering to our new phones. I would recommend.

Best experience ever at phone store !Simon did a wonderful job of taking my broken I-phone 8 & getting me a new I- phone13 with all the bells & whistles in under an hour ! Wish all purchases could be this smooth ! Thanks, Simon, for a perfect shopping experience ! Garry & Mary Watson

I really appreciate the amount of help I received. I felt like as if I was talking to my family. Everyone there was really nice.

Simon is very professional, provided excellent customer service And answered all questions I had

Simon at the Auburn Hills Verizon store by OU was very helpful made the transferring go smoothly and assisted greatly with our budget and new combined account.

Amazing Service and Support. Will be a long time customer. Ask for Ethan.

Ethan was very pleasant, knowledgeable and helpful, making the transition to my new phone very smooth!

Nathan was fast and great. Recommend 10/10

The service was excellent. Davis, the employee, was attentive and patient with all my inquiries. Thank you for all your help!

Great customer service. Really helpful and walked me thru the process

Today my husband and I upgraded our iPhones. I must say that I’m very pleased with the customer service I received today. Ethan was one of the best customer service representatives I’ve ever encountered!

Not helpful at all. I absolutely want to dump Verizon after my visit here.

Simon was great! I always get good service in this store. He explained everything to me honestly and professionally. Customer service is everything to me!!!!

My wife and I both had our phones upgraded at the Auburn Hills Verizon store. Our service agent, Charlie, was patient and considerate. Making sure that all our apps and data were transferred and that we could use all the key functionality of the phone. He was also very detailed in his explanation of our billing. An excellent experience!

Incredibly poor customer service. The salesman was completely unprofessional in how he handled customer questions and concerns. Went in for a new iPhone, the prices they were quoting me were about $200 more than the Apple Store (where I ended up purchasing directly from). I recommend you shop elsewhere to find the exact same, easily accessible products at a fraction of the cost.

Excellent customer service!!! Everyone of the young men were awesome as they helped each “older generation “ customer (like myself) with any and all concerns. HIGHLY recommend this Verizon store over all others I’ve been in.

Quick service at a great price

Fast and easy every time and they always have the answers to my question great experience.

Davis was very knowledgeable, nice, and was very easy to work with. He deserves a raise!

Ethan, the store manager, went out of his way to make sure I got the best price allowed for the iPhone I wanted .He was very personable and professional. I definitely recommend the Auburn Hills, MI store.

This location on Adam and Walton has wonderful customer service they are good listeners and they will do their best to Grant your needs and help you with it I worked personally with Jonathan and he waz more than helpful thank you so much for keeping up with the amazing customer service Highly command this place

I wish I would have read the reviews about how shady this store is before I went it. Dont waste your time here. Only 1 kid working and I waited over an hour. Then he overcharged me for a phone and wouldnt honor the online price of that phone. Definitely do your Verizon business online or a real corporate store instead of here. I will give credit to the one kid working by himself for trying to help everyone in line.

Ethan was very professional, insightful and helpful!

Been in this Verizon store many times over the years and the service is always excellent. This time they even outperformed even the usual excellence!

Davis was absolutely incredible! He was slammed busy and was professional with every single person that came in to the store!

I came in to purchase an iPhone and Davis was a great help! He was impressively knowledgable and a great multitasker. The phone was for my son and he mentioned a deal that would make our monthly bill cheaper. He was funny and was very confident and comfortable with his work. He made my decision very easy to make and we came with a great conclusion on what I should do. I will definitely recommend Davis to my friends and family! If I was able to give him 10 stars, I would have!

Tonight I switched from an android to an IPhone 12 Pro. As well as switched from a corporate account to a personal account. Davis was absolutely fantastic!! In my 50s, I am not tech savy at all.It took a bit of time dealing with ‘corporate’ Verizon to transfer my number. He did it with no fees attached, secured a great rate for my trade in and I left not paying anything! He was patient, explained what I needed to know and how to operate my new device. Other customers came in during my time there and asked for Davis. He multitasked, while we had to wait on downloads. His customers were all satisfied. The staff is honest and genuinely cares.

Very friendly, knowledgeable and efficient! Love my new phone. Thank you!

I had a great experience at this Verizon locationSimonn was very knowledgeable, courteous, professional and quickly set me up on my new phone. I was out much quicker than I expected and everything has worked perfectly with no need to return.

IVAN, STORE MANAGER, VERY ARROGANT AND HAS NO MORALS. AVOID STORE. No ethics or morals while dealing with customers in need of assistance. NOT CUSTOMER ORIENTED. IVAN, Store Manager LIES, does not follow Verizon proper standard operating procedures. IVAN LIES about what he and his staff are able to do. I see multiple comments on here about Ivan very similar to mine. I should have checked on here first. Ivan does whatever he wants, there are no checks or balances to stop him. The area manager assigned to store is as arrogant as IVAN when it comes to customer satisfaction. VERY DANGEROUS. Luckily for me Verizon Corporate stepped in and made things right. I will be filing a formal complaint with the Better Business Bureau and with Verizon Wireless. IVAN HAS NO MORAL COMPASS AND WILL LIE TO YOU ABOUT WHAT HE CAN ACTUALLY DO AND WHAT IS WITHIN VERIZONS GUIDELINES. PLEASE AVOID. HORRIBLE CUSTOMER SERVICE. NOT A REAL VERIZON WIRELESS STORE, IT IS A 3RD PARTY STORE.

Davis is the best! He’s always professional, happy to help and is very knowledgeable. I wouldn’t go to anyone else for my phone needs

What I expected to be a very frustrating process of setting up a new phone was quick easy and painless. Jonathon was an excellent liaison at the Verizon store in Auburn Hills

Davis was very professional, knowledgeable and personable.In addition, the others working today were friendly and engaging.Highly recommend this store.

Davis was awesome. Great guy, takes care of business. Very happy with the help. Thanks bud very appreciative

Working with Davis was the best experience I have ever had at the Verizon store. I will definitely be going back to him.

Davis was outstanding. I would highly recommend this store!I again went to see Davis with my wife, father in law and step son for our phones and his service is the best I have ever had from Verizon. I continue to recommend him to all my friends and family.

Great customer service, Simon was super friendly and very helpful.

As Paul indicated he should have read the reviews, so should I have. I was charged more than the online price and was told it would be credited on my next bill or two. When I called Verizon, that is an indirect store and can charge what they want for a phone. Everything that I was told at the store does not match the website or the information from Verizon. At no point was I ever told that this was not a direct Verizon store as they are suppose to. Do not get a screen protector - $59.99 or a case - $39.99. I was told the screen saver was free. The only thing free was the transfer fee which is supposedly $35. Also, they will sign you up for a protection plan that you need to cancel after 30 days. Was never told about that. Go directly to a Verizon only store for your service.

This has to be one of the worst stores in Michigan. I pre-ordered the Note20 Ultra one of the first days that it was available for pre-order. The store called me the day before the phone launched to tell me it was in and we set up a time for me to come in and pick up the phone. The next day when I arrived there were 3 people working and one other customer in the store, it took them 10 minutes to acknowledge my presents. I was then asked for my name and account password. I was then told that they did not have my phone and I must have ordered it from another location. I returned to my car to get the paper work I was given when I pre-ordered the phone and they magically found it. The employee was rude and on a personal call the whole time he was dealing with me, he was talking about a personal trip to Las Vegas in September, he was so engaged in his personal conversation that another employee had to take over for him after I sat there for 15 minutes with no help someone noticed and took over for him. At this point I had been there over an hour, then came time to trade in my old phone which was paid off they took the phone and never gave me credit for it, they claim I spent it in the store but all I paid for in store was the tax on the phone a case and a screen protector r correct. I have the credit card statement to show what I purchased. They also did not give me a receipt with my purchase, I had to call Verizon to have them issue me a receipt. I never spend the time to give bad reviews but this time it crossed the line, they basically stole a perfectly good phone never gave me credit for it,and was on a personal call the whole time. So if you want to have terrible customer service and be taken advantage of then by all means shop here. Unfortunately, I had to learn the hard way. They also did not tell me that since I pre-ordered the phone I had 150 credit from samsung.

Came to this location an hour or so before they closed after going to a different location the day before an hour before closing and was not helped. This store got me a new phone set up and sold to me within 20 minutes of walking in. We were helped by Simon who was easy going and knowledgeable. I only write reviews if service is exceptionally good or bad. This store is the place to go for your Verizon needs hands down.

Jonathon was awesome. He showed me the best options and got me the phone I wanted. I would definitely recommend people come here for their cellular needs.

Davis was very helpful and accommodating.

Love going to this store for help and questions. Davis is amazing and super knowledgable!

I ordered an iPhone 12 Pro, and I picked up the new iphone in store same day within 2 hours of ordering it through the verizon app.

BEWARE of this store!! All of the negative comments are true. This is a 3rd party store. They scam and add lines and device payments to your bill that you did NOT ask for. I talked directly to Verizon and they said 3rd party stores are allowed to add their own fees but they need to make it known that they are being added by the 3rd party and not Verizon. This gives you the OPTION to go to an actual Verizon store and not pay the extra money. They charged me an $100 just for upgrading my phone and told me that I didnt have to pay it but could instead get a free phone case and screen protector...which of course costs exactly $100. Verizon just removed $120 from my bill in unauthorized charges. Shame on these people. And they are most definitely getting reported to the BBB!

It was my first time making a large purchase and I felt very welcomed. I felt informed and secure in my decision, not at all pressured and would definitely recommend Verizon to others. Davis was very helpful and patient😁👍🏻👍🏻👍🏻

Simon provided excellent service. 👌

He helped my mom and I get new phones. He was polite, patient, and knowledgeable.

We had excellent customer service at Verizon! My husband and I came into the store to look at some phones and Louis provided us with great service, and not to mention they were very busy and He still managed to to always check on us while the switch was being made to our new phones.

Davis did a great job.

Absolute crooks! They lie about what Verizon forces them to do. Truth is that they are independently owned and they make their own rules. You’ll also pay more for Verizon products here then you will at a corporate store. Don’t trust these guys. Call Verizon first and know what you’re purchasing before talking to them. They can’t be trusted.

Very helpful, knowledgeable, and polite.

Ethan did a Great job. Very knowledgeable. Thanks

Nate was great helping me upgrade my new phone and discussed my options to make sure my bill didn’t go up too much.

Rick, the Assistant Manager was awesome! He was very knowledgeable and professional. His customer service was well over the top and I will highly recommend Verizon Wireless and this particular location to my family and friends! He has a great sense of humor and he’s so personable with the customers. We had a great experience!

Great costumer service! One worker named Davis there very kind, friendly and helpful.

Jonathan was wonderful and took care of all my service and tech needs... will definitely refer him to friends and family

Davis was very helpful and descriptive on our new devices to us old timers. Thank you for the great overall staff production. Enjoy working with these boys!

Simon is a beast I was in and out !

Got me the best possible rates! cannot compare to other phone carriers. Davis knew his stuff. Very fun to work with!

Davis was awesome and the other two Gus that were there were excellent too!! For sure my new Verizon Store!!! Thanks guys!

Charlie was awesome, I was in and out quick with my new iphone 12, Charlie is very knowledgeable and has great customer service!

The team was very welcoming. They were also cleaning their stations after each customer interaction. Very pleasant experience

Louis provided phenomenal service!! The Staff was super kind and store was very clean. They also sanitized after each customer to keep it safe very pleased :)

I had an excellent experience with Simon. He does a great job. Very nice, professional and helped me out with everything. I appreciate all his help and time plus effort on my service. Thank you

It was an amazing experience

Davis had excellent customer service. Guided me through the ins and outs of my new Samsung. Always been my store Always will be. Thank you!

Great experience I picked up my phone there and it was very painless. As well as the staff was very friendly!

Best experience I’ve ever had at a Verizon store, Ivan and John were so helpful and made sure I left happy.

Louis went above the call of duty in helping me by discussing all my options with me and guiding me through the process of the best deal for me personally! It made shopping for a new phone very easy and I will recommend this store to others.

The transition of upgrading a phone can be intimidating and frustrating but Davis and the Staff at the Verizon store in Auburn Hills made it incredibly easy, and made both myself and my fiancée feel at ease while upgrading our devices. We both highly recommend this store when making any decisions regarding wireless services with Verizon!

I recommend avoiding this store. When purchasing a cell phone, the manager, Ivan, at this location stated that he could not produce a paper receipt. After completing my transaction, I received my emailed receipt only to notice that the price of the purchase had been increased by 20% not accountable to fees or taxes (I was able to confirm this in-store). I also noticed that an extra item was added to my purchase that I did not make (nor was it an item that I had mentioned or interacted with at the store). Walking back into the store from my vehicle, I requested that the bill be corrected. However, the staff would only remove the extra item and refused to correct the increase in price for the phone. Upon requesting a refund for the total purchase, I was required to pay a $50 restocking fee. This transaction was intentionally fraudulent.

I love this store. The boys took great care of me. I will be back.

Johnathan was great. Very knowledgeable, and helpful getting what we needed.

Wonderful, very attentive people who run this store. I will always recommend them to anyone that is interested in cell phone services:)

Rick S. is the best Verizon associate I have ever dealt with. Very intelligent, he knows cellular technology and can answer any question. Thanks for all your help Rick!

I lost my phone in the Clinton River while kayaking. I’m a physician and I’m on call so I need a phone right away. Rick at the store set me up fast and easy. Kind and efficient service. New phone up and running with a couple hours of losing my old one and back on call for my patients!

Ivan was my blessing today. He single-handedly made me & my son’s Christmas! He is so knowledgeable about the deals and offers and truly got me the best deal in town. Ivan explained everything thoroughly and truly looked out for my best interests. His intention was clear... to get me the best deal possible. I urge you to shop at this location. I will be taking my parents back after the holiday to hopefully switch them over and upgrade their phones.

Davis was great! I thank him for all his help. Friendly staff

Charlie was phenomenal and took his time getting all my information onto my new phone!

Very helpful.

Davis was an excellent worker and was very helpful and supportive. Would definitely come back.

These people literally stole from me and I have spent the last week of my life trying to undo what they did. Signed me up for a new phone without me ever getting a new phone and adding $1250 to my bill.

Went to upgrade phone in store. Advertised price was $27/m for 24 months but after leaving the store my account showed $37. Went back to the store for an explanation and was told that I got $200 trade in for the old phone and another $60 credit for something else and I needed to wait 2-3 billing cycles to see the new price, the salesperson seemed to think I should be grateful for this even though the new price would still be more than the advertised price (was told 2 different prices $31 and $29). So I asked to return the phone but was told I would have to pay $50 restocking fee!!!!!!! Make sure you know what you are getting before you leave the store, Im convinced they purposely confuse you and manipulate the numbers to improve commissions and/or sales figures. NOT HAPPY WITH THE SERVICE OR EXPLANATION!

Louis was super thorough and helpful! He made upgrading phones easy and hassle free.

We had a great experience. I went in to have a screen saver put in my phone and went home with a new iPad. More important was that our bill was explained to us patiently and when we asked a lot of questions they were also explained without being rushed. Thank you!

Louis was great! Got me set up with a better plan than I had before and will definitely be back!

I love ❤️ The Verizon wireless The best for Verizon bill I appreciate and also you have the best service ever 😚 Verizon Samsung Galaxy S20 5G Network UW Mark Taylor

The best experience in a wireless store. Rick is awesome. The only store I will ever go to for my wireless needs.