Attentive and professional staff. They were very informative. Loved my experience there.

Ginny was an amazing help with getting me a custom diamond pendant made and I more then recommend this store for people looking for a fresh jewelry store💯

Natalie and Morgan were very helpful I will definitely be coming back for a future purchase excellent outstanding customer service. Quality and presentation was very key.

Tried to sell a damaged Rolex for 10k... When you can get a mint condition for same price... 😬

Place is sad now. Been shopping there for a long time. First time I every felt out of place and rushed. Inventory was lacking, and one point the second sales girl (because the first girl handed me off) mentioned that the Oakland Helzberg had better Inventory and I should go there. Spent my 100 dollars and left.

Great jewelry store, easy financing options! Beautiful rings, watches and ear rings. Chris will make sure you get the best deal! They have nice and friendly associates that are happy to help without being pushy. Ive been very happy with the service Ive received since Ive been shopping here. I highly recommend this place if youre looking for nice affordable diamonds and watches.

Highly recommend this place!! The entire staff has made our jewelry purchase so easy and wonderful. The customer service is simply the best. We will always use this Helzberg as our jewelry destination. Thanks to Lillian, Michelle, and Bing Bing!!

My husband and I went in to purchase a tanzanite ring celebrating our 26th anniversary. We had 3 girls helping us to find or design that special ring. They made it like a fairy tale. Ginny, Michelle and Jenny put their heart and soul into it and we appreciated it so very much. I got my original wedding ring at helzberg as well. They dont just make it a purchase--they make it an adventure. Thank you from the bottom of our hearts.❤️

Ask for Crystal! Been buying diamonds from her for over 13 years.

They were nice and very attentive.

Yesterday I was doing some shopping and walked past this store. I remembered my engagement ring was in my purse (filthy from my son getting to it and playing with it in some oranges!) I simply asked if they were able to clean it for me. Morgan was the one to greet me and offered to help. I explained why it was so dirty while feeling a bit embarrassed. She made me feel so relaxed and that it wasn’t a big deal. While inspecting it, Morgan asked if I knew one of my prongs were bent. I told her unfortunately yes, which is why I haven’t been wearing it and that’s how my son was able to get to it. She proceeded to clean my rings so well they looked brand new. She didn’t stop there though! Morgan offered to fix the prong for me because she said I should be able to wear my ring. I was so impressed! My husband usually shops at another jewelry store, but I took Morgan’s card and gave it to my husband last night. I told him going forward he must go here lol. He agreed as he could tell how happy I was to have my ring back. Morgan was so great and friendly! She didn’t make me feel bad about the state of my ring and she went over and above for someone who wasn’t even buying anything. You cannot train or pay people to be that genuine. It comes from within! Therefore, we will be back to buy something (hopefully) soon!

My favorite jewelry store!

While some places act like they care when they really just want your money; Helzberg understands life. I got a genuine vibe from them. Forget Kaye and Jared. Go to Helzberg.

Great customer service

Great store great customer service skills

I went here with a friend who had a problem with a necklace that was purchased here originally and had a warranty, they were awesome. They didnt even offer to repair it they just replaced it on the spot! Very, very good service and they always seem to have sales. Not sure how comparable their prices are, but are worth a look in my opinion.

Horrible experience with their repairs! Do not get anything soldered here!!!!

Great sales staff.

We love everyone here at helzberg location in auburn hills mi. The customer service at this location is absolutely amazing. My husband purchased my engagement ring from another location in CA helzberg and shortly after relocated! We have been at this location ever since. My husband has purchased a lot of jewelry from them. And every time I am blown away. We have also had my rings resized and they always come back at the time they promised. We have also sent out my husbands watch for repair. They know us by name now. Everyone is always super friendly and helpful. We are very pleased with all their services. And look forward to a long time a jewelry services from them!

Friendly knowledgeable staff. DMerchandise is discounted with credit accepted. Good location near food court.

Very professional, great deals and diamonds. Highly recommended!

Horrible customer service. I was walking around with my boyfriend, looking at engagement rings. An employee came up to us, asked what we were looking for, we said just looking around. She walked away without saying anything, like she never asked us in the first place. Didnt even say okay or if you find something, let me know. I did find a few rings I was interested in but Ill take my business someplace else. Having good employees is the key to making good sales which is obvious that this store lacks.

Binbing was amazingly helpful. I appreciate her honesty and opinions in helping me with my ring questions.

Sweetest people 💞

The sales rep on 7-24-17 continued to make himself seem busy. Never asked if I needed assistance. He went to 3 different counters, never to acknowledge me. (Shopping all of the way from Cleveland Ohio)

I received a helzberg necklace for Christmas 2015 and loved it, but recently noticed that part of it was broken. I went to the Great Lakes crossing store today to ask them if they could send it in to get repaired as it is my favorite necklace and maybe give it a good cleaning. I knew that I had a warranty on the necklace so it would be repaired, but instead of having to wait a week or two to get it fixed, the women working just gave me a new one instead. This seriously made my day, thank you to everyone at Helzberg!

Amazing service, never pushed anything and was listening to what I had to say about everything. Ended up with an amazing set, and a price I couldnt pass up!

My wife loves this place,nice quality jewelry.

Shop assistant was not very professional, was simply leaning on one of the diamond display cases when I walked in and greeted me with a casual whats up instead of a nice how can I help you or something of the sort. When I asked if he had any ID bracelets in stock, he said he didnt said he could order some in, but never offered to show me a catalogue or anything of the kind.

I wish I was able to rate lower. Recently I went to helzberg diamonds to search for an engagement ring. Not knowing much about diamonds I was reliant on their customer service which I thought was good at the time. I told the assistant manager Chris that I was looking for a solitaire he showed me one that wasnt quite what I was looking for, he then showed me a very nice ring exactly what I thought I was looking for. I purchased he had it sized. At no point did Chris advise me to use a loop or a microscope to inspect the ring being a novice I didnt know any better .Upon receiving the ring I realized that the ring I purchased was not a solitaire but actually four smaller diamonds made up the center piece. I told him that this was not what I looking for and I would like to go ahead and return the ring per the 30 day money back guarantee he had told me about prior to purchase . Chris then informed me that since the ring had been sized I would not be able to return or exchange the ring only upgrade the center stone. His idea was for me to purchase a second engagement ring that contained a very low quality diamond and combine the two so now I would own two engagement rings. I told them this was unacceptable and I would be speaking to corporate.corporate got in touch with the store and spoke to Christy the store owner who then contacted me stating that I could exchange the ring( so I can exchange but not return what??) I thought I would give this a try.I once again spoke to Chris as the store manager Christy didnt speak to me or apologize for this inconvenience nor did Chris. Chris once again tried to mislead me, he wanted me to exchange my ring for the previous mentioned one carat ring this time I inspected the ring more closely and asked to use a microscope having done some basic research now I realized that he was most definitely lying to me the stone was full of inclusions even tho he stated that it was an si2 rating which he shouldnt have been able to state considering it was an uncertified diamond. I am now back to dealing with corporate waiting to hear back from the regional manager. Overall this has been the worst customer experience of my life to say the least. This situation has sapped the joy from an experience that should be one of the happiest of my life and has ruined my surprise proposal.

Great service #MingMing

Never again dont buy anything from this store again they know how to sale the stuff ... but dont know how to take care of costumers when they come back .... sad thought I would get a gift for my mom and it would be there .... the day I WAS tOLD by the sales lady and guess what dident even get a phone call back had to call them a few times untill they said 4 days later it will get shipped today like relly if u told me you were gonna call me the next day atleast take that 2 min to call and let me know that we wount ship it today it will be 5. Days later but NO call back and No shipping thx guys for the great costumer support ... hope to see u soon but hey u aint never gonna have my business again ..... great job helzberg Dimonds

****PLEASE READ TO THE END*****Shoped at the Auburn Hills location. My wifes forever ring broke!??! So i took it in, an employee, Ill call himthe old man insults me, now it involves the manager who handled me perfectly. Fast forward 3 weeks -- wife goes to pick up her ring, everything looks good. She buys a watch. The wrap on the ring where the repair was made catches on everything, tore some hair out of her head. Takes it back. Again a repair is made. Returns weeks later to pick up the ring. It was handed back to me missing a diamond!!! The same old man insults her and insists these things happen!! Manager insists that she will do anything..... except she cant. My wifes $7k ring makes her cry because she feals like its not her ring and it might break or diamonds will fall out. Sad, just sad. I have spent 10s of thousands with this company and this is how we get treated.**Update to the story**Emily Burman needs a raise!! Truthfully, this young lady and her coworker/comanager went above and beyond! I did have to loose my mind in the process however this duo really took excellent care of us. The most important thing is that my beautiful bride is throughly happy and excited to show off her new ring! Thank you Emily! Wherever you go is where I will spend my money! Thank you!

The salesperson was very nice

Only does engraving on rings.

Felt like I was at a car dealership the way the employees were hawking me.

Nice watches.

Bling bling

😋🤑🤗