This service apt was to be a complete diesel oil change, rotate tires, fill all fluids and to check why wipers would not shut off. Apt was for 1030. They did rotate my tires. Oil change, they did not put enough oil back into my truck I had to add another quart to get it back to the fill mark. My fluids were not filled up. My husband did have them fill the windshield fluid because he caught that before he left but when he got home I checked the diesel exhaust fluid and that was below half full. There is no sticker on the windshield to tell me when my next service is due. Wipers staying on I had to replace some switch that cost me over $200.00. Now this truck is a 2018. With 25374 miles on it. The wiper switch shouldnt have gone already. I have bummer to bummer coverage to 100,000 miles I do believe on this truck but everyone is saying I do not and my truck is out of warranty. I had to get my husband out of there so I told them to fix it and he paid for it. He finally left around 100 is. I tried to call Rob Robertson the service manager, but due to it being noon I figure well maybe he was at lunch so I left him a voice message for him to call me back. Here apt was Friday October 22, 2021 and here its Tuesday October 26,2021 and no one has called me back yet. I will always by fords but the service at Rowe is headed down hill bad. You need new people in there. People that will go out in the bays and double check work orders and make sure their employees are doing things right.

We could not be more pleased with our purchase from Rowe Auburn. Destiny and Jim are professional and very knowledgeable yet friendly as well. We were impressed with the quality of customer service from our first contact to picking up our Ecosport today. I would definitely recommend Rowe Auburn.

Ordered a new truck from Rowe, Auburn, and what a great experience. Greg and Jim made the ordering and purchasing process seamless. I really recommend this dealer to anyone in the market. Great folks that go the extra mile.

Rowe Auburn is in a nice location with free WiFi, water, snacks, and television. I couldnt get the time I wanted through online scheduling, but the office staff was able to get me in around my work schedule.

We came to Rowe Auburn looking for a new, dependable Truck. We left with not only a new dependable Truck but also a new perspective and appreciate of what service from a dependable dealership could look like. If you are in Auburn and in search of a new vehicle, I would strongly suggest you look up Amanda. We found her to be a true professional and someone who can be counted on to deliver on her commitments. In a word, “dependable”!

Rowe was one of the few dealerships that had a truck with the features I was looking for on the lot.. I spoke to the salesman Korey on the phone and had a good deal laid out before stopping by the dealership. Once I stopped in it was a quick easy process and I was in and out faster then any other time I bought a car.

Very happy with everyone at the dealership. I’ve bought many autos here, and just bought another. It was a smooth, no hassle transaction.

Our experience at Rowe was top notch! Korey was AMAZING as well as the rest of the staff. They kept us well informed throughout the whole process, which was surprisingly fast and simple! Korey made the process a fun experience. Buying a car can be a long and boring experience, but Korey made sure that didn’t happen with us. I HIGHLY recommend Rowe for your next car buying experience and if you’re able to, request Korey! Although every employee we came in contact with was just as good!

I leased an Ecosport today at Rowe Auburn for a couple good reasons. The first being a great deal and the second is having excellent customer service. Thanks for making today so awesome!

Quick service nice pepole. Service guy said something weird though. He told me I need to use my breaks harder! I have had many services on Many vehicles and never have been told that by any tech.

We received EXCELLENT Customer Service! Especially Kory Caito, Justin Erskine. And Leah in financial services. We had a great experience and we would purchase another vehicle from them again! We love our new Ford Escape Titanium.

I have been servicing both of my vehicles at Rowe Ford in Auburn, ME for 6 years now. Needless to say, their customer service skills are flawless! Their techs are extremely knowledgeable as well as fast and proficient with any and all repairs! More specifically, Jen has been absolutely amazing throughout the years, and I could not have asked for a better dealership to take care of me and my vehicles! 5 stars all around!

Lucked out, found a beauty of a truck! 2018 F150 Lariat with low miles on a trade that hadnt been through used cars yet. Dan was fantastic. Best buying experience yet!

Korey Caito plays it off happy and cool, a hassle free worry free financing. Well he is a cheat.Very unprofessional. This has to be the worst dealership in Maine because of this experience. Theres better dealerships than these guys.

Checked on my way to appt to make sure the CPO truck was available and had no damage. Sales Mgr, Steve deflected the damage question by saying it was the nicest looking used truck on the lot. Hour and a half drive later I show up to a truck with a 10inch crease on one side and it reeked like cigarette smoke. Their response was People do things to these used trucks and I pulled the truck up myself and didnt smell anything. Then they tried to pressure me by saying they had an appt for it the next day. I told them they are not going to sell it because people expect CPO to be like new, and not reek like smoke. They raised the price on the truck the following night by $2K, because obviously the next person passed on it and they needed to give themselves some negotiation headroom. SHADY!!!You can see even after their response, that my 2.5 hours of drive time was not worth the 5 minutes it takes to physically check the condition of the vehicle. I made an appt. and the salesman still spent more time with a walk-in customer than he did with me.

Long wait in the parts room and no one will answer the phone i understand the staffing more than anyone and i do not think less of the staff you have

Service was informative and detailed. Very pleasant to deal with with a great job to service.

Nick did a good job keeping me up-to-date on repairs.

Kind and courteous folks at Rowe Ford! Love the reminder calls for service appointments and they didn’t charge me for my inspection!

Great service. They took very good cate of me and their prices are very competitive. As a regular cuter I feel they go the extra mile to give me a great deal on all my maintenance. Definitely competitive in terms of purchasing tires. Having just bought tires for my wife’s car at a tire store, I can say I fought a better deal on truck tires at Rowe Ford

Went to Rowe to just take a peek at what they had in the lot and saw exactly what I wanted! Dealt directly with Greg West from start to finish. Friendly and efficient service. And dog friendly! ! Great experience. Highly recommend !

I always buy from Rowe. They work with in my budget to give me the very best price possible. The sale and finance staff are top notch. They appreciate my business and it shows. I would highly recommend Rowe for anyone who is looking to purchase a new vehicle.

Korey Cairo was out the door to meet us as soon as we arrived to try the Mustang. He made us feel welcome from then until a few days later, while we worked the kinks out. Whenever we got a little discouraged, Korey was right there beside us to reassure my husband and I that he would get it worked out. We needed the reassurance and Korey gave us everything we needed all the way through our vehicle buying experience. We couldn’t have asked for a better salesman! Rowe Motor Sales is very lucky to have such a conscientious salesmen on your team!

Cleve and Jaime are literally the best! Got the car I wanted at an amazing price. It was the best car buying experience of my life.

I am so happy with the car-buying experience I had at Rowe Auburn! The sales and finance staff were polite, professional and courteous, they listened to me and treated me with dignity and respect. I have shopped around at other dealerships and was unimpressed with the stressful sales environment. At Rowe I was in the driver’s seat. I told them exactly what I wanted and they went to work to make my dream reality. The salesperson I dealt with primarily, Daniel Merrill, was very knowledgeable and at the same time he was really relaxed and down-to-earth. He helped me get top dollar for my trade (when I had already decided a trade would not be worth it), he created a low-pressure sales environment, he even sat with me while I waited for the finance team to draw up documentation. After the final sale I drove home and back to drop the title to my old vehicle. Dan came back out to help me set up the phone link to my new Tiguan. When he saw I did not have the right cable adapter he drove with me to Wal-Mart and purchased the cable for me, and set up the link! I strongly recommend going to Rowe if you are in the market for a new or certified pre-owned vehicle.

Nick called me to let me know what was wrong with my car. We thought it needed a new battery but it was the alternator . It was going to cost around 1000.00 but Nick said hed try to cut it down so it wouldnt be so high. Not many places would say or do that. While there they check to see if anything would stop it from getting an inspection which is well appreciated.

This was my second time buying a truck from Rowe. They treat you cant and for me it is worth the drive. Buying a vehicle is always hard they make you feel like you are getting a decent deal.

Fast, friendly, superior service. I’m a returning customer, and it’s because it’s hassle free, quick to get to the point, and I’m always happy with what I leave with.Korey and Steve made a great team, both were excellent to work with, polite, and friendly.Thanks for helping me to get this beautiful new ride.Aimee

I got there early for my appointment and was told it would take about an hour from my scheduled appt. The wait was much shorter than an hour. Thank you great service

This was my second Quicklane Service visit for my Ranger pick up. The overall visit was positive from start to finish. I was greeted promptly and my paperwork was ready when I entered the area. The Quicklane Advisor that I dealt with was Joel Thompson. He was friendly, efficient and professional and made the experience pleasant. While waiting, I observed his interactions with other customers who walked in and who called on the phone. Joel was friendly, helpful and professional during every encounter. I feel he is an asset to your business.My vehicle was taken inside for service in a timely manner and I am pleased with the services performed. I will continue to have my truck serviced at Rowe Auburn.

Had a great buying experience with Keshia. She listened to what my wife and I needed and gave me the best options. She followed up during my decision making process, but was polite about it, not pushy. When it came time to buy, she had everything lined up to have a quick and easy process.

I have worked with Korey Caito multiple times. He has been very easy to work with, super understanding and takes the time learn his customers interests. He’s great at teaching how to use the new features and takes the time to make sure you’re comfortable with your purchase. I highly recommend stopping in and asking for Koreys assistance!

Rob was so helpful and friendly as well as knowledgeable about my truck. I’m very glad I brought my vehicle here to check out the problem I was having. I definitely will return when I need further service. Thanks Rob!

Greg West and Eric Mendoza made the process smooth and easy. 3rd purchase from rowe in auburn and couldnt be any happier.

Excellent and timely service! Klaudia made me aware I could use my rewards points to cover the cost…Super!

Dan Merrill was such a huge help. We really liked a van that was in Westbrook. He was able to get the van up to Auburn for us to view. We fell in love with it. The whole process was made easy and you could see that everyone truly cared. On top of everything, ALL of the employees were great with my youngest. Bringing a 3 year-old to a dealership can feel daunting so that everyone was kind to him helped tremendously.

I worked with James, who made the whole process of buying my new truck easy and painless. No pressure, no hype. It was a refreshing experience.and as a single woman it was nice to be treated respectfully. Greg the finance man was really pleasant to talk with, we even knew some of the same people. The finance manager was wonderful as well ( I’m sorry, I forgot your name ☹️) Definitely recommend Rowe Ford Auburn!

On multiple occasions I have experienced poor service at the Auburn Rowe Ford location. They lack Customer Service skills. If an error occurs on their end they don’t take accountability, they make you as the Customer feel you are in the wrong. Completing a survey does no good, they don’t respond. The only good that has come from here is my truck, otherwise I would discourage folks from coming here!

For the perfect experience purchasing a vehicle i recommend seeing Dan McCall. Me being someone who doesnt know anything about vehicles, and didnt even know what car i wanted to purchase, he listened to my needs, showed me different options and was able to check off all my boxes. Extremely happy with him and the car I purchased!

Jen and her team at the service department were AMAZING at helping my parents figure out the problem with their vehicle and were quick to get the parts in and back on the road. Thank you so much, to everyone!

Good experience, our salesmen Justin was great to deal with!

Hats off to our salesperson, Gary Goodman. We did our research online, picked out the vehicle we would like to lease, and applied for the financing and got an approval online within minutes. No hassles at all, and we saved a ton of time we would have normally spent at the dealership. Gary had the car all cleaned and ready to go upon our scheduled time to sign paperwork. We were in and out of the dealership in less than 30-minutes! Great overall experience and a very knowledgeable salesperson. We will definitely be back for our next vehicle and we’ll refer lots of friends and family to shop at Rowe Auburn.

Ive always had great luck with Rowe. Great service.

My sons are getting bigger and out new dog is growing into a giant as well so I needed to upgrade to a super crew cab. I told Andrew what I needed and he did a great job helping me narrow my choice down. The best part is I wasn’t constantly hounded or being pushed into a purchase like some other dealerships try to do. I highly recommend the sales team at Rowe Ford Auburn if you’re in the market for a new vehicle.

They had a good selection of Trucks to choose from! Friendly staff, Agazy Abraham was a pleasure to work with, great service! We are very happy with the purchase of our new 2021 F-150! Thanks to everyone involved!

Super friendly service! They had the car waiting for us when we arrived! Super low pressure financing from a very nice young woman, Elizabeth. And best of all end of the month netted over 5% off without us asking! Best car buying experience of my life! Loved this place. I cant recommend it enough! Mike Russo, the sales representative, was just a normal decent guy. So happy!

Dan Merrill at Rowe Auburn was exceptional. He didnt use gimmicks or pitches, and never pressured me into anything. He was personable, worked really hard to make the figures work, which they did, and I drove away in a model that far exceeded my expectations. I couldnt be happier.

He did a great job diagnosing and fixing problem. Very polite and competent and concerned for customer. Onl6 complaint is They didnt have ford parts so could not use warranty for part of it. Also no envelopes in drop box.

It was very good. Our salesman Dan Verrill was great not once did he pressure us.When we arrived to find out our options on leasing another vehicle he said I got something you will really like. He was right. The only one we test drove and is now in my yard.The only thing I didnt like is the finalizing it takes so long. This is my 3rd Ford Escape so I guess its obvious I am satisfied.

Though there were a number of customers there along with employees, social distancing was not a problem. Showroom is large, and only a couple of cars on display inside. Sales all very friendly and wore masks. Met with Andre Lester and Dan Merrill regarding a Kia which I had been told would be coming to the lot first part of April. (This model is hard to come by). They worked with me to get to a point where I was comfortable with the price, and gave them a deposit. They answered all my questions, and now looking forward to seeing them again when the car is in and ready!

Told me an hour, finished in 45 minutes, everything was great.

Absolutely no satisfaction from the service department. Purchased car as a certified used vehicle from Rowe. In recent rainstorms water was pouring through the control panel for the overhead lights and sunroof. This happened once before shortly after purchase. It took a salesperson less than 5 minutes to fix. Was told to just bring it back if it happened again. This time was told that they wouldn’t look without an appointment and they are really busy now. Last time, with an appointment, it took 2.5 hours to get an inspection. In the meantime more rain is in the forecast.Ointment

Everyone at Rowe Ford in Auburn were super nice. They made the buying process easy and Brian Kelsey was a great sales person.

Korey Caito was great. Very nice young man. Knowledgeable about the vehicles. Polite and very pleasant. He didnt push me to buy. He listened to all of my request and in the end, I bought my 2020 Ford Ranger from him. Thank you.

My boy went down there to get his first brand new car the sales rep down there was incredible my boy called me up told me what he was doing I told him he is over the age he can do what he wants but make sure he can afford it he knew the budget he could afford and the fella put him in the car that he wanted at the budget that he could afford without trying to push any extras on him he salesman did exactly what I asked of him and for a father watching his son by his very first brand new car I couldnt have asked for a better experience thank you so much

Korey was amazing. He was determined to put me in exactly the truck of my dreams and succeeded. I could not be happier with my entire experience and would recommend Rowe Auburn and Korey and Amanda specifically.

Have purchased kissy of our vehicles here and (usually) have our service done here as well. Almost always 100% happy.

GM Dave, Finance Mgr Lea and sales Rep Cory made this a smooth transaction no hassles. I saw vehicle thru pics did credit app over phone and sent doc needed thru emails and when approved discussed offer. Showed up at appointed time and vehicle was clean shiny and ready for test drive. After discussing offer went to Finance and was on the road total time less than 90 minutes. Awesome highly recommend.

Outstanding service! Took my Ford in for a 5000 mile check up and the cost was very reasonable plus the customer service was fantastic. Will be using Rowe Ford for all my needs and when I am ready to purchase another Ford it will be from Rowe in Auburn

I love Rowe Ford they listen and help you find the right car within your budget and the features you want.

Excellent service, Great customer care and focused on my problems! Would definitely recommend to others!

We had great service and felt like he did everything he could to make it work for us to be able to get the vehicle we wanted. Also he was a very calm person I would recommend him to buy your next vehicle. His name is Gary Goodman

Everyone I interacted with was very nice and welcoming. Keisha made the first time car buying experience very easy. She was patient and throughly answered all of my questions. Overall it was a very good car buying experience and I am very happy with my new car!

Theyre not to bad most of the time it takes an hour so plan on that. It does seem some of the time they find something else wrong and its not cheap. Wanted to add I wish it was easier to use the rewards program. I have the scan card but you can no longer use it you have to use the Ford app.

Great experience. Dan Merrill and team did a great job getting me into my new truck.

John Carey is the best and super nice! Always a pleasure having him as an advisor. Prices are reasonable and work is always done in a timely manner! Thank you!!

Great service on a extremely hot day.

They always do a great job at getting the job done. When the job takes longer then expected they do a great job communicating what is going on and even have offered a loaner when one is available. This is the only place I will take both of my cars for service.

I have been a customer of Rowe Auburn for years. The reason I continue to return is I am always treated like family. The men and women always have the highest respect for customers new or old.

Had a quote via email for oil and filter only for $39.14. He wanted to charge me over $67.00. He insisted that I show him the email from Rowe stating the $39.14.

Korey Caito was by far the BEST sales person that I have worked with!!! there was no pressure to purchase and he spent a lot of time walking around with me as I tend to be a little picky 😉 He even offered to help me clean out my trade in!!!

Rob and crew were fantastic from vehicle drop off, loaner, and great service! Thank you

Was great until you went up on the prices $69 for oil change I can get it done way cheaper elsewhere and not have to wait an hour or more with an appointment sorry will not go back again unless price goes down free tire rotation doesnt matter to me.

I have to give a “Shout out” to Daniel McCall (sales associate) for going above and beyond for us. If you go to Rowe Auburn look him up. He‘ll take good care of you.

Brian Kelsey is great Ive always bought cars from him and he goes the extra mile to make sure you get the best deal.

The dealership serviced my truck on my scheduled time and I was out in a reasonable time with the 15,000 mile service. Rob listens to any concerns and the dealership looks into them.

I highly recommend working with James Morin at Rowe Hyundai in Auburn! I just purchased a brand new Hyundai Tucson & had an excellent experience! James was more than helpful through the whole experience. I was getting out of a lease early & he was very informative, answered all of my questions (I had many!), & never once made me feel pressured. It was by far the best experience I have ever had at a dealership - plus, I did a lot of comparison shopping & got the best deal at Rowe!

All I can say is a wonderful people and they go out of their way to make sure your day is good sincerely Dan LaVoie

Rowe recently serviced my vehicle. When performing routine maintenance they found a wire had been chewed on and didn’t charge me to replace the part. They were very through with my vehicle and were up front with me about what they had to do for repairs and maintenance of my car. I will continue to bring my Ford Escape to Rowe Auburn for service.

They were awesome. Rob has helped me, and the mechanic also has helped me in so many ways. They are very polite, experience, and well-mannered. I will be back there many more times to have my car taken care of. Thank you Rob from the service department for all your help and assistance

Corey found us the Mustang we wanted and made everything very simple and fast. So happy!

Rob in the service department is always great to deal with!

I wasnt very happy to be charged $75 to inspect my car for a leak after im the one that told them I had a leak and when you put it on a lift to change to oil look to see where its leaking. It was obvious where the leak was because it was on the transmission oik pan. I just dont think I should have been charged that much. this is the second issue I have had there and not sure I will be going back again.

As usual, the experience with your employees is superb! Everyone is very polite and friendly 😊 I didnt catch the techs name, but both he and Chris did an excellent job! Thanks ❤

Vrey professional. Just dropped off my vehicle and picked it up the same day.

Great service, helpful salesman (Daniel Merrill). Will do business with them again.

Excellent sales team! They made purchasing a new vehicle quick and seamless. Highly recommend visiting their dealership for your next ride!

I had Dan Merrill as a representative. He was absolutely amazing. Asked what I wanted in a vehicle first and what I was looking at for price range. He then set me up with Hyundai to test out. I instantly fell in love with it. It has an amazing warranty, great price, and everything I wanted. I ended up leaving with the new vehicle and as excited as can be. The whole experience was very comfortable and not an ounce stressful. I would definitely recommend it to everyone!

Rowe Ford/Hyundai gas always provided me great service and has excellent communication. I’ve been a customer for many years since I owned a Ford Taurus and for the last eleven years a Hyundai Santa Fe. They’ve never overcharged me in all that time and if there have been any issues, they take care of it. I can’t say enough nice things about their dealership.

Had a good experience buying today. Hope to have this vehicle for years to come.

Our experience was great brian kelsea did an awesome job he went above and beyond helping us out.

Jason Burns in Westbrook is the best sales person Ive ever had the pleasure to do business with. I pondered my decision for over a month and he stayed with me the entire time. He is an expert at connecting on a personal level while staying very professional.

A verry safe and comfortable place to wait for necessary repairs to the vehicle you love. Staff are friendly and professional. Appointments are on time and vehicles are finished in a timely manner.

From the moment I walked through the door I felt immediately taken care of at Rowe Auburn. Keshia Christison listened to all my needs and wants and worked so hard to get me into my beautiful Mitsubishi Outlander PHEV. She was absolutely amazing and I will work with her again for my next vehicle! The Rowe family worked for several days to make this dream a reality and even went as far as to applaud when I was walking out the door with the keys to my new ride. Overall amazing experience and I will be returning to work with Keshia and the Rowe family again!

Good Service but I got my car back dirtier than I left it. It was test driven by the techs on wet roads. Would be nice if you had a car wash.

Excellent service department and friendly staff

I cannot say enough great things about the service and overall customer experience while at Rowe. Like most people, I’m particular about what I drive and wanted all the features within my budget. I worked with Greg West the first time I purchased a vehicle at Rowe. It was a pleasant experience and Greg went above and beyond to get me the car I wanted. Fast forward to three years later and I came back to Rowe to see Greg because of my first experience. He was able to get me into the car I wanted and well within my budget and with all of the features I wanted. Andrew Mokumobi helped close the sale and get me sorted out with paperwork. Overall a great experience once again— I highly recommend!

Service dept didnt return my calls. Parts dept promised a call when my parts were in, they didnt call.

Best car buying experience ever.😃

James and his team at Rowe in Auburn were great to work with while purchasing my new F250