So nothing fancy but they know exactly what they were talking about. They have good prices on really solid hot tubs and spas. They service their own stuff so this is kind of what you want
Chris is great. Trustworthy and straight shooter. Cant wait until things are normal so we can re place our pool order! 😎😎😎
We have been using this company for years. We have a very old pool that they have helped to keep maintained and looking great. Everyone who we have ever dealt with on the phone or in the store have been incredibly helpful and knowledgeable. All around good people and great service.
I gave this company thousands of dollars in business for pool chemicals, then I purchased a new in ground pool filter, pump & chlorinator, from them. The following year, I had issues with the pump/filter, they were unresponsive to my calls, and needs. They told me thy would set up an appointment in August, they were very busy I understand they were busy, I get it!! But, Im 10 minutes up the road, they claim Were here when you need us Thats just not the case!! they really are not!! Their Customer Service responsiveness is very poor. I have also overheard other customers prior to my situation making similar complaints.....
Pools and cues is by far the worst pool company around. They closed my mothers2 year old pool in October 2020 and did so incorrectly. It created an ice arm which caved in one side of the pool and it almost needed to be completely taken down. They then denied ever coming out to get the job done when myself, along with my siblings were at the house during closure. While closing the pool they also broke a piece off of a $3,000 pool heater, again denying anything. When they were contacted to fix the problem they first delayed and said they would send someone out and never did. After weeks of trying to get them to look at it they just flat out denied closing the pool. When contacting other pool companies to fix pools and cues problem it became apparent that other companies also heard how poorly pools and cues operates.
They did not properly close my skimmer causing an ice arm which then caused my pool side to cave in. Also while closing the heater for the winter the broke off a nozzle. They have denied all responsibility.
Always have what I need never let me down
Very nice helpful people and most time you will find owner on site working with hjs help to make sure hjs costomers are happy when they leave happy to come back been doing buisness there for 7 years pool table and hot tub .owners help was busy for getting my pool table done so he came out and did it his self good buisness
2020 was an unprecedented year for businesses of all sizes as they struggled to meet customer demands amidst product shortages and shipping struggles. As I awaited my new hot tub for most of the calendar year, aware that the issues were on the manufacturing end, I cannot say enough positive things about the management at Pools and Cues for their concern and compassion for me, their customer. General Manager, Chris Melanson, did everything in his power and then some, to accommodate my need. I thoughtfully give Pools and Cues a 5-star recommendation, based on an experience that was at times, frustrating with the manufacturer, but was always a pleasure wit h this family-owned, community oriented, pro-customer, local business. If you are looking to support local business and need a hot tub or swimming pool, I highly recommend Pools and Cues. It is easy for a business to excel during the good times, but to excel during the 2020 Pandemic, was rare and exceptional, kudos to those who did, especially Pools and Cues.Pam Reidy
I purchased my hot tub in November of 2015 for $10,000. and the owners nephew tried to persuade me to begin the payments before receiving the hot tub.When I did receive the hot tub (Before it was installed) the owner used facebook and a visit to my home to pressure me to beginning payments. It broke down three times in the first two months and I started the process to insist that they replace it when I had to focus my energies on a more pressing matter.The only reason that I rated with one star is because the technician Jon is skilled, professional and so hardworking.Consumers need to command respect through our purchases.
Very helpful! Excellent pool services
Devon was very informative and professional.. Great customer service
Ive only ever had water testing and purchased chemicals here but the service is great and they have some fantastic stuff in the showroom. Wonder if my review can get me a discount on a spa?
Awesome customer service
Great staff, always willing to help and provide useful information in keeping your spa in tip top shape. The team there will spend time with you as you decide the exact spa you want. Their delivery team was prompt and very careful as well. No complains from shopping to purchase and support.
Poor customer service. Called to speak to someone about having a pool put in next year. Just wanted to talk with a sales person. Said they were all to busy yet also said they aren’t receiving any more pools for the season. So how are your sales people to busy to talk on the phone if you aren’t selling any more pools this year? Putting a pool in comes with a lot of questions about size, where it can be put, price, style and so on. The person I spoke with kept telling me these are tough times to speak with someone on the phone with the Coronavirus. And that they’re only allowing a certain amount of people in the store. Totally understandable. Seems to me this would be the best time to speak with someone on the phone instead of in the store. Went in last summer and the person we spoke with was very nice. Informed us they were booked until September so if we purchased a pool it wouldn’t be able to be put in until then. Gave us a price on a couple different options to give us an idea and knew what they were talking about. We decided not to have one put in because we wouldn’t really be able to use it. Fast forward a year and were just trying to get information for next year so we can set something up and be prepared and can’t even get that.Update: Hello Chris. We all understand that there are no more pools coming in this year or being installed. What’s the harm in giving people rough estimates off of the prices your pools were this year? That way we can all get a better idea of what it entails for next year. Rough price, process, etc. Better off giving people an idea of price than just turning people away and refusing to talk about it. And you get one star because of the rude staff member you have that refused to let me talk to a pool sales associate and said they were all too busy but that I could come to the store to try and talk with them. As you said with Coronavirus being a strange time all the more reason to talk on the phone than to tell me to come to the store to talk with someone.
Looks like most of the reviewers are pretty capable of opening and closing their own pools for the season. We arent. Were seniors with no experience - until the past 5 years - owning an inground pool. We found, and used a great service for the first few years that we owned this house - they came, removed the cover, checked the pump and other equipment out, added the appropriate chemicals and checked back with us within a few days to make sure everything was right. When they disappeared off our radar, we reached out to Pools & Cues, and they did an equally good job for $300 last year. THIS year, the price went up to $330, their guy spent less than a half hour (pretty great hourly rate, Id say...) removing the cover and throwing in some chemicals. That was it. When our pool didnt turn blue and start looking right after several days, we called Pools & Cues to see what they could do to help. Nothing. They did what they agreed to do: opened up the pool. I even went in, bought some shock, and asked to have the manager call me. He never did, and we ended up calling Ideal Pool out in Southbridge. They came out promptly, determined that there was a problem with the pump, fixed it, got our pool looking good with the right chemical balance, and now theyll be getting all of our future business.
I had 3 pool cues that needed tips and 2 of them cleaned the shaft. They did an excellent job.
Best place in New England for pool tables and pool cue sticks from bargan prices to high end cue sticks. Awesome. And the sales tech is very knowledgeable.
I opened our pool on my own for the first time, and took a water sample to Pools & Cues and Spas, Too. Quinn was so helpful, knowledgeable and kind!! He tested the water, figured out chemical quantities and overall helped to make the experience so easy and straightforward. Highly recommend this store and Quinn!! Very professional, courteous and really going out of way to help from A to Z.
Great people and knowledgeable serviceAffordableHighly recommendGo above and beyond to help
LOVE LOVE LOVE this company. When I had an issue with my hot tub, they have handled it and made me very comfortable with anything that needed to be done. From Sales to Support, I highly recommend this company. Great customer service. You can tell that they really care about their customers.
Pools & Cues & Spas, Too was recommended to us by our contractor. We were impressed right from the start. Erin was knowledgeable, helpful, and fun. We were treated like long time customers even before we purchased our spa. From delivery to the lesson on how to treat the water, we were very happy with the friendly service we were provided.
Very helpful. Person was very understanding
Great service
Top notch service every time I go there.
Great people. They take the time to really listen to your needs and get things right for you. Very professional and knowledgeable about the products they sell.
This FRIGGEN place is three steps beyond being the best of the best!! If youre not using these folks for all of your warm water activity needs youre a dope. Stop being a dope!
Had to go back a bunch of times within a few days to get the right parts but that was my own fault. Counter was busy but still found the time to help me with what I needed.
I would not recommend a pool installation with this crowd. Extremely behind schedule, poor products, and they give you the total run around. Everyone is always so busy that the product and service gets pushed to the side. We put down a deposit in May, and were placed last on the schedule. It was supposed to start at the beginning of August...mid sept and were still looking at mounds of dirt in the backyard, an unfinished pool, and the store manager will not call or email us back. When we called the store to get the supervisors phone number, they lied and gave us the store phone number. The store actually called us to set up an appointment to close our pool, but they havent even finished the installation!!!
They sell dart boards darts and have a good selection. You can practice on the board they have before you purchase that set of darts. Helpful staff and they of course have an amazing selection of pool table related items and swimming pools.
Extremely friendly and very helpful.
Good experience
Consistently gives correct advice about our pool and spa. Good selection if chemicals shld accessories.
Better then most pool stores
Very knowledgeable staff that provided great input on what I needed to get my pool opened on time.
Small home town family friendly kind of business, good to know theres a few that still exist,
Staff is very knowledgeable and professional
I called these guys on a Tuesday looking for quotes to move a pool table from one house to another on Thursday of the same week. They had me email them a picture of the table and some other information which I sent them immediately. After not hearing back from them the rest of the day I called them on Wednesday and they said they needed someone to look at it and they would call me. No one called me back so I had to call them again on Thursday, the day of the move. They informed me that they could indeed move the table but not on that day. Since we had sold our house and had to be out on Friday this left me stranded with no way to move the pool table. I ended up having to give it away to the people who bought the house since I couldnt move it in time. This couldve been easily avoided if they had told me they didnt have any availability to move the pool table when I needed it moved during the first phone call instead of making me wait for days. The customer service is absolutely atrocious. Avoid at all costs.
Great place for darts and dart supplies... Knowledgeable staff and a huge dart selection. Better than driving to Boston.
Staff very helpful, knowledgeable.
Got a quick response appointment to open my pool.
Always informative and helpful staff and prices lower than the place down the road
Wonderful Experience! So glad I purchased my pool from Pools & Cues years ago, service has been consistently Wonderful!
Chris and team are superb. We have been going to Pools & Cues since 2004, and wouldnt go anywhere else. Knowledgeable and custoner centric. We highly recommend them.
They always have what we need. They are so knowledgeable and helpful
People are the best always willing to help Pools, Hot Tubs and darts
I came for one thing. They got what I needed quickly. Friendly staff. Zero complaints.
Shirley was so kind and helpful and patient today with me... Will definitely be going back
Ordered hot tub cover almost 7 weeks ago now! Was told 2-3 weeks. Still no cover. VERY upset with lack of communication as each person has told me something different.
Everyone here is so friendly and they know their stuff. Good prices and hours too.
Horrible experience!Came back from vacation to find our hot tub on the fritz. Called Pools & Cues & Spas Too and got a txt back from Jon, their spa tech within a day. Jon came over the next day to take a look at the innards and decided to take a suspect board back to his office to inspect. Jon told us hed have an answer within a week. We gave Jon 2 weeks before we contacted him again to see what was going on, hed give us an excuse and tell us that its going to be another week, another week, another week. We played this game with him for nearly 2 MONTHS with little contact while our hot tub slowly rotted away from being gutted and inoperable. Jon finally decided to order the part needed and decided that if he didnt install it NOW, he informed us that it would take another week or so before he could be in the area again so he him let himself into our back yard while we were at work. Which I was NOT comfortable with considering how unprofessional hes been. 2 months and a ridiculous $700 later I now have my hot tub back but will NEVER use this service again nor will any of my friends or family in the area.
Everything for darts imaginable and more. All priced reasonable.
Great people to deal with, I always enjoy going there for all my pool supplies
Excellent service and a large variety of pool/ spa products
Best customer service around
Went in for a water test and some flights for my darts. Great service as usual!!
I was treated poorly and I needed pool shock. They expected new to load it buy myself, I stopped going there.
Great local business. They always go above and beyond whenever Ive had problems with my jacuzzi and pool.
Reasonable and fair with expertise to help
Great customer service!
Use to go there for dart stuff rude staff now i buy off line! 😁
They always have what I need
They have tons of great stuff
Went in for a new set of darts and the staff was knowledgeable and helpful.
I like this stores atmosphere.
Very helpful spent a lot of time trying to come up with a solution to my problem even though it was very busy
Gave a price over the phone got there and didnt Horner it
They always treat us like family
Great prices and very knowledgeable
Great customer service
Have a good inventory of parts
Pools and cues have quality supplies and are very knowledgeable may be a little more expensive but you get what you pay for
Great staff, know a few personally
Everything you need on one place
A#1. In pools with help grate
They had the pump parts I needed, in stock!
Convenient locationRude staff
Great people
Every thing you need!!!
Excellent