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Safelite AutoGlass
251 State St, Augusta, ME 04330, United States
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Safelite AutoGlass
Comments
Mi
Review №1

Zachary and Chris got my vehicle in, took care of the rust under the windshield and got me on my way quickly and efficiently - they even allowed me to see the work they were doing as they did it - excellent customer experience!

nm
Review №2

So friendly here. They have a small waiting area to sit in while your car is worked on. I arranged to have my windshield repaired via my car insurance company and it was seamless. I was in and out in about 20 minutes.

Pa
Review №3

Scheduled through insurance, received confirmation through insurance and numerous texts from Safelite informing me of the time window theyd arrive. Window started, and as it started to close, contacted customer support - who couldnt help me, and instead referred me to local store. They didnt know who I was. ZERO apology - more of a Hmmm. Thats odd...So, a day had to turn into a week before I could get my windshield replaced.When the tech show, he did a great job. Getting to that point, however, sucked.

Al
Review №4

Fast, friendly, will use again!

Mu
Review №5

Amazing customer service 👏🏾 keep up the good work

Je
Review №6

The service was real nice. Easy and seamless. Took care of all insurance matters. I had a windshield replaced. It had sensors on the windshield. Upon arrival at my appointment time, was promptly meet by Zachary, the technician who was to do the work. The vehicle was in the shop within 10 min. The replacement and recalibration was completed in about an hour. Pleased with the overall experience

Je
Review №7

Theyve cancelled and rescheduled my appointment five times. First they said a technician called out, next two times for rain, and now weather concerns because it might snow. They cant even get my car into a shop (an hour away from me) because its booked for over a week. All together, its been a month and my windshield hasnt been replaced. Im ready to start looking for someone else to fix this.

Ja
Review №8

Good job. Technician was personable, low maintenance and we are please with his work. Survey requested was ridiculous - attempt to simply write comments denied by algorithm. Attempt to respond with comment was the only dissatisfaction with this company

Je
Review №9

Got my windshield replaced in a half an hour. Its best to book ahead online to schedule an appointment.

Kr
Review №10

They were quick less than an hr. Helpful perfessional wonderful !!!!! Made it convenient great great service!!! Thank you !!!!

Br
Review №11

Good speedy service.

Ma
Review №12

They did a wonderful job on my windshield

St
Review №13

Stopped in to have a broken window crash wrapped. They took care of me right away. Thank you.

Dr
Review №14

Ive had Safelite complete 2 windshield chip repairs and replace a rear window. Friendly and fast service for both in store and mobile shop. They warranty all repairs for leaks. They work with insurance easily. No complaints and will continue to use

la
Review №15

Nice place 🇺🇸

Mu
Review №16

They managed to get me in an hour before my appointment and got the job done expeditiously.

Sc
Review №17

Horrible, horrible service & customer service. They just cancelled us for the second time in the last two weeks with less than two hours notice. They claim the tech called out. BS. The customer service person was unapologetic. Terrible. We’ll never use them again!

Mi
Review №18

Excellent Mobile ServiceAndrew J arrived at the appointed time. He gave a very detailed explanation of the replacement of the windshield and my responsibility the next day. Being the last appointment on a Sunday afternoon, Andrew presented himself like I was the first customer of the day. Thank you Andrew, great job!

th
Review №19

Awesome service and excellent work!!!!

Ca
Review №20

I had my insurance company reach out to a company they work along side with, at first they ordered the wrong windshield so I had to wait & schedule another day once window came in. Somehow the employee found my contact information, looked me up & contacted me. Finally I had to block him Honestly felt very uncomfortable. The employee’s name was Conner

Mi
Review №21

Amazingly fast! Had an appointment at 2:30pm and was outta there by 2:50! Would definitely recommend!

Ma
Review №22

A softball broke my back windshield in my Toyota Camry at practice. I called that night and arranged for Safelite to repair my windshield the next day. The technician called me in the morning and gave me a two hour window when he would be at the house to repair. Great Job, Good Communication, and Terrific Mobile Service!

Za
Review №23

Zachary is an awesome technician there and he does a great job!

Da
Review №24

I was not present during installation, but my father said the guy was really nice and did a good job. When I got home I had to agree with the good job. Everything seems awesome!

Jo
Review №25

Got our windshield replaced quicker than expected with no mishaps, had free coffee, wifi, and cable TV while we waited.

To
Review №26

The window leaks and the side pieces where broken and not put back on and the inside was not cleaned the only good thing was he was on time

As
Review №27

Great company to go through with even better technicians. A guy named Andrew from Augusta is my favorite!

Sh
Review №28

Perfect service

Su
Review №29

The gentleman who put thr glasd in the car was extremely friendly and knowledgeable.

Ro
Review №30

Excellent service, fast repair! Highly recommend! Thanks guys 😀

Ch
Review №31

Fast service, next day they were here and done within an hour:)

Ad
Review №32

They did a nice job repairing my wife’s windshield after I overloaded her van with 2x10x12 lumber. Wish my better half was nearly as understanding as they were.

Yu
Review №33

Best place to get windshield replace

Ch
Review №34

Work was done professionally and on time and at the price quoted.

dy
Review №35

After making an appointment on Monday. It wasn’t until 530-6 o’clock when the servicemen showed up. Then shattered my windshield and told me he wasn’t able to get it my windshield off. So now my car is undrivable. So now I have an appointment the next day. And I am told I am no longer a priority and they have other paying customers by Tracey the lady who answered the phone. So after having an appointment and already paying for the service I now have a shattered windshield told I am not a priority and can not drive my car which therefore risks my job and makes lose money. Honestly worst customer service I have ever had and would NEVER recommend safelite to anyone. Absolutely terrible experience.

Ki
Review №36

Way more expensive then place actually went

Sn
Review №37

Helpful and attentive

Je
Review №38

Cheaper than the competition and all around nice guys.

Jo
Review №39

Timely repair with a good service and explanation of their work/guarantee

Wi
Review №40

I was traveling to Canada and had a rock shatter my windshield. They fit me in that day and did a great job.

Je
Review №41

Didnt even try to repair my windshield because they were afraid of some rust. Told me to go to a body shop instead.

Ka
Review №42

Fast and friendly service!

Je
Review №43

One of the best in glass replacement

Kc
Review №44

Quick friendly service

b
Review №45

They beat the competition

Ni
Review №46

Too expensive

Ri
Review №47

Fantastic

Information
11 Photos
47 Comments
4.1 Rating
  • Address:251 State St, Augusta, ME 04330, United States
  • Site:https://safelite.com/stores/Augusta?utm_source=google&utm_medium=list&utm_campaign=local
  • Phone:+1 207-520-2098
Categories
  • Auto glass shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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