Zach Was wonderful!! He was very helpful in helping us find all of our kitchen appliances. We will be buying a bed soon a dnd h will definitely be our go to guy!!! Thanks Zach for all your help!! You made this experience very easy and stress free!!

From ages 16 - 22 this was my speaker, headphone & video gaming stop. i was there earlier this year and bought some more skull candy headphones. Still looking good Best Buy.

I was able to get the last boxed laptop of the type that I wanted and could afford and purchase a 2 year warranty at the register. I was in and out in 5 minutes, blessed to be there when the store was slow.

My favorite Best Buy to go to. They have everything I want when I go in. If not, its either in a nearby store or an online order away. Customer service here is great. Sometime even multiple people come by to make sure Ive been helped. And for me, I dont find it annoying. Id rather that than try to hunt someone down for help. The store and bathrooms are clean and well tended to.

They are the best. They take care of business. Let us know whats going on and dont make us feel like idiots because we dont. My annual Geek Squad membership is totally worth the money.Thanks again guys.

Went there with a friend who was conducting business on a phone deal with a fella named Troy. He was knowledgeable, personable, and real patient with my friend. Then we left the store and I spaced out my phone on the counter and it was deader than dead so I couldnt track it and had to back track and fortunately for me it was turned in to Best buy employees who secured the phone until the owner came to claim it. While Troy was retrieving my phone I wandered over to drool over the pixels and couldnt be seen so he went the extra steps to bring it outside to my friends car. Thank you.

Best buy what happened? This place used to be an electronic mecca for those tech heads like me to just come and spend hours admiring the giant TV that I couldnt afford drooling at the crisp sound produced By high on speakers that again I could never afford sadly now this place looks like a second rate warehouse where you pick through goods and hopefully can find somebody to help you. Sad this is one of the last places you could actually Interact with a something before buying it.... now we have nothing...R.I.P best buy as if this behavior continues you soon will be with frenemy Circuit City as a one of the stores thats past its hey day and is just a memory of a place where your cool uncle would take you on the weekends to look at cool stuff.

Went to get my battery fixed on my iMac. The kid working was clueless and rather rude after stating they are not licensed to do that kind of work. His attitude made me not even want to shop for a new phone and ipad.

Corbin, at the E Miss. Ave store helped me select a 65 Samsung TV. He was very helpful and knowledgeable, and I got a good deal. I love that Best Buy recycled my old TV for about $30. Big plus! Ask for Corbin!

Its next to a pretty good liquor store.

Been our favorite store for many years. I prefer them to microcenter. The employees do not try and talk you into anything you do not need.

This best buy is always busy and it difficult to find an employee to help you out. Many checkout lines but it still takes forever. We were there on a Saturday evening and only had 2 registers open in the front while several younger employees were congregating around a checkout station in the middle of the store. They were ignoring customers and talking and laughing like they were off work. I ended up going to wall mart!

Rony is awesome ! Knowledgeable, polite, & professional. He solved my issue very quickly. So glad that Best Buy did my install, and if there is any way to clone this associate...please do so immediately.

We had a radio installed on a miles car to update for bluetooth, auxiliary jack and USB charger. Nothing fancy. The gentleman (sorry I forgot his name) who checked us in and did the install was excellent. Super personable, knowledgeable and friendly. Supposed to take and hour and a half but it was done in an hour. Gave us the run down of the radio and informed us if we had any issues they would take care of them at no extra cost. And we were on our way. Great experience!

The very best help in cell phones. Jorge gets a 10+ for his patience and help. This is my favorite store and I purchase all my TVs, phones, and electronics here. Thank you Jorge for your help.

Its okay. Great selection. Staff could use more knowledge training. Asked staff by computers about GPUs/Graphics Cards and they looked at me like I was speaking a different language and directed me to customer service.

All in all a pretty good experience. I went in I found my product with a little bit of help from an employee and I was on my way in about 10 minutes. Im more than happy with my purchase, the price and the experience.

Was ok a little slow for help but once the person showed up got help right away knew what he was doing

Took almost an hour to pick up an Apple Watch I had repaired. They couldn’t find it repeatedly, and insisted on taking my personal cell phone into the back to find it- and then I had to ask for my phone back too at the end. Get your Apple products repaired elsewhere, or you may not get them back.

Got a good selection of electronics. However, I only gave it 3 stars because in TV’S and sound equipment the only employee I talked to, had a trainee badge and had no knowledge of the electronics. He didnt offer to get a more knowledgeable person. It seemed that the only place covered was phones and computers.

I give this store a 1 star because the so called manager would no take the time to help me. All he had for me was I dont care those and a big fat no. I couldnt even Finnish my sentence. He just wanted to go back chatting with his buddyWho was not shopping.

Came into the store, the lady greeted me. I then asked her about phone cables. I went down the aisle and three associates passed me by not even asking if I needed help. Maybe they were security. I never received the help I needed so I left.

Came in here to buy some headphones. Understandably they have them locked up behind the counter, but I dont know what Im buying and when I went to the customer service to get some help the kid was no help at all. He basically told me I needed to know what exact pair of headphones I needed and then he could grab them for me. Offerd absolutely no insight or guidance when theres like 20 pairs of headphone that are just a tag you can look at no picture or description. Considering I was gonna spend a few hundred thats ridiculous. I went to Target and they were extra helpful and I got my headphones

Helpful staff, good selection. Be careful in the parking lot, we have been accosted once, and people rushed across the parking lot to adk us for money another time. Not the stores fault, just be vigilant in the parking lot.

Went in for an ice maker it showed they had one the guy said to go over and look at all the boxes on the floor. I told him it was not there he said he would check the back room literally he walked 8 steps on the floor did not go in the back and said we dont have any lazy people at this store. Went to the one on Tower and I70 told her what I needed she walked me to the machine much better store

The team at this store are amazing. There goal of wowing the customer is always present. The store is clean and well stocked and there is always someone there to answer any questions you may have!

Simone helped us find a washer and a dryer. She was mindful of our budget and gave us some good advice. I really appreciate her being patient with us. This bestbuy had the best appliance section we’ve seen since we started shopping around.

We bought a laptop this past sunday with all of the programs offered on it. We asked them to set it up for us, so we left it there. We got a call the same day telling us it was all ready but we couldnt get it until Thursday the 12th. Thats 4 days for just getting the start up ready(I guess they wanna explain to us how everything works) We decided to let them do it because we paid for the geek squad service. Anyway, I havent bought a computer in a long time-- so Im guessing 4 days wait is normal?

Helpful and knowledgeable although they did try a little bit hard to sell me on additional service plans and what not..

John took very good care of us! He was patient and knowledgeable, helping us find the exact thing we needed!

Love bestbuy always. What a great company that treats their customers, employees, and business right.

Theres really nothing to say about a Best Buy other than it truly is not the Best Buy I was looking for a simple mouse this is simple mouse but the cheapest one they had was I think $15 but I blooded and I left it in my sons car when he dropped me off at the hotel so so much for that its Best Buy

I have purchased ibuypower PCs twice now and I love them, very fast and powerful.

I got my ticked for the Xbox X todays morning but my console was sold to someone else when I came back to pay for it and manager said Thats not my problem? Is this how BestBuy works in Aurora, CO?Also the BestBuy website says youll be guaranteed the opportunity

Fixed my Mac Book Pro quickly and with ease. Great service.

Sublimation on 65% polyester is not that bad,Sublimation on a cotton t-shirt

Ive only been in there a few times but the employees,from cashier to management, were very helpful&seemed to know the layout of their own store pretty good even with my obscure questions! Very helpful store🖖

I bought a Chromebook the other day, could not get Microsoft Office to work with it. I need it for school, I went to exchange my computer for an HP bit John M. Who works for Google saved me! He showed me how to access everything. Microsoft does not make it easy, but John figured it out! I kept my Chromebook and thanks to him, now know how to better use it. Thanks John M!

Friendly staff. Greeted with a smile. A sales person knew exactly where to find what I was looking for. The wait to check out took a long time due to being understaffed the front desk. You could tell they were trying and was quick once I got up there. I will come back.

Courteous employees and fast service. Id recommend this location over the others in the area.

Ordering online and pickup at the store was so easyI would recommend this.

Good store. Helpful stuff. Very clean.

3 stars for selection not the Best choices not the Best prices actually pretty average. I was looking for the big ticket items and never found them I ended up going to Amazon. However I had 1 small accessory I needed last minute and best buy had it. The 4 stars is because i love the new curbside. I have used it 3x this year and it is really nice and efficient way of getting what you need same day. Again I have not been as successful with the bigger items. But for the smaller things you need you potentially can place your order on line and get your product within an hour. Very very nice. As with most grocery pick up best buy sends you a link with your receipt. Once you arrive you pull into the designated pick up spots and coco the link inputting which lane or spot you are located and they bring it your order. Never waited longer than 5 min. For this convenience I will continue to check with best buy first when shopping in line.

It was fun.Cool and nice place to shop

Very helpful associates, most of the items I buy are in stock

This place was very crowded and I had to wait quite awhile to get someone to open a locked cabinet for merchandise. That being said, they were very busy so the wait is understandable. They always have what Im looking for.

Its a bestbuy. They have great displays and its really fun being in the store. But their prices just are a huge turn off.If this was a local non chain store, Id excuse it and gladly pay extra to support. But it seems everything they sell has a premium price attached.We were in the market for a new cheap 4k tv and even then, for same model, they were constantly $50 to $100+ more expensive than other stores. That includes Walmart or Amazon.We just couldnt justify buy from them. So we opted to just get the unit from a Walmart store.

Good experience!! Picked out a Sharp Carousel Microwave, (a white 1100watt) The gentleman that helped us was very kind, and even carried it out to the car! He offered! Very good customer service!! I will definitely be back just because of him!! thank you so much!!

The geek squad on Mississippi an abeline was not very helpful at all! I had an appointment there at 1:40pm and I couldn’t even get someone to let me know any updates, I Waited over 25 minutes so I finally got up an ask if I could just leave my phone to go run errands . They said I couldn’t an said I had to come in again later .

Best buy has so much good and cool stuff

I ordered online to pickup curbside. They are really quick to get it ready, as well as to bring it out to you. I usually do a pick up once a month and every employee is super friendly!

This store is seriously under staffed. They have alot of cool stuff but you can never find someone to help with anything. This has happened the last 3 times I have been in. So you can stand in line to get to customer service to wait and see if what you want is in stock. Could be great if they were properly staffed.

This place is great! Came in for a refund on a phone case with no receipt and was able to secure store credit. Absolutely thumbs up to the assistant store manager for this one. I appreciate you and will recommend this Best Buy for professional customer service. Thank you. 5/5

A scattered, sad shell of a big box store. Likely to have what you need, but opt for store pickup. Not a browsing store, even prior to the pandemic.

Sales guy referred me to the most expensive phone charger. Been here 3 times and each time service was unacceptable. Will not shop here again.

Nothings in stock and, as an ex geek squad employee, I know I was lied to by management regarding store policy on openbox items and sale prices. Will not be returning.

Geek Squad helped me out with a phone trade it & it was the best customer service i’ve had in years, very kind & patient with me, definitely deserves a raise, i didn’t get his name but he was tall had black hair and a black mask he looked like a chad so chad 10/10.

I tried curbside pickup recently. It was an ordinary weekday, around 5pm. I called the store when I got there, as stated in the directions from the store. I waited for about 15 minutes and finally gave up. I went into the store and picked up my item, instead of continuing to wait in my car. The store staff member was quick to apologize, retrieve my item, and get me on my way. It wasnt perfect, but the quick apology from a great staff member made it okay.

The answers from different staff members here about the same products was different with every staff member we asked questions to. Ultimately I had to use my phone to get answers about even the correct prices in items.

Nobody was available to assist me with finding a receiver...i asked for help and was told to stand around in electronics until someone could help. No thanks..there was already a herd of people standing around in each department pretty much. And looking through the whole store..there was no one on the floor to assist anyone. So I ordered online. I do hope it isnt a disaster as it was in the store at 1225 and Mississippi in aurora Colorado. Horrible service!!!👎👎👎👎

Same as others. I didnt find what I was looking for, but they were ok.

The GOOGLE ChromeBook guy was really awesome and so helpful and kind. Need more customer service like him. Wish I’d gotten his name because he deserves the credit for going out of his way to help us.

Disappointed with lack of inventory of gaming laptops. Would have purchased, but zero in stock of 2 displayed models I wanted.

Staff very friendly and courteous. Love that!

I like Geek Squad and expert knowledge by sales associates.

I received an e mail from Best Buy to enter a contest and it said I could win an Apple IPhone12. After the website said I had won, it directed me to a non best buy web site, asked for my shipping info and asked to pay 1 buck.Now, Best Buy will not acknowledge this contest after congratulating me on my win. I was told they don’t run contests like this and was advised to contact my local store.I have enough to send this to my attorney generals Office!!

Geek Squad is useless at this location. Just trying to make a sale of their overstocked brand.

After speaking with a sales associate I was able to find exactly what I was looking for; the actual workmanship of the products is something different.

Even though I couldnt find exactly what I was looking for, they went above and beyond and out of their way to try and find the item I was looking for

I love electronics especially kitchen gadgets and best buys has an amazingly large selection of kitchen appliances to make life a little easier and a lot more fun

Was very helpful, young man was extremely knowledgeable about what I needed.

My experience today at best buy was terrible. We were there to get BOGO deal with Verizon where we buy one I phone and get the second for free. They just made the process complicated for us. The girl over the phones was not knowledgeable at all, she kept going back and forth to her manager asking questions about how the plan works. The Manger himself didnt want to help us with it, he just came ones and I didnt like the way he was answering our questions. Anyways they ended up wasting our time and messing everything up they sent us to the other best buy to pick the phone the I wanted, but they charged us for the tax of the phone already and we paid that. When we arrived there they told us that the girl did actually set up two activation dates fore to switch to Verizon and we were not able to finish everything thing up because they messed it at the first store . Weve been your customer for over 6 years but am not coming to your location any more because we didnt receive the customer service that we deserve and you guys need to be retraine on how to offer a good customer service and how to have enough knowledge with carriers when you have special promotion going. The fact that sheput two activation date made everything impossible and we ended up not picking our phones. It clearly shows that she was not knowledgeable at all.

Decent payment plans for new mobile phones.

Very helpful in making a computer buying decision.

THE WORSTTTTT BEST BUY EVER.

The mobile automotive department was wonderful and very knowledgeable about their products

Very good always never in stalk

Get customer service and helped me find a Best Buy that had in stock the item I was needing....Thank You ~

I have waited all night to get GPU Nvidia RTX 3070 TI and just to loose to bot within seconds. It just switched coming soon to sold out within finger snap. Outrages that legit customers cannot buy product… they just want to sell bulk of them to bots and resellers. Need to come up with better security system or have to limit the number of units sold on one credit card. So disappointed.

I have recently ordered a laptop as deal for black Friday, for curbside pickup. At the time of the order the item has shown to be in stock, so I was pretty confident when purchasing. I have placed an order and was monitoring the status to know when the item is ready to be picked up. After about day and a half I get a call from store representative, saying she is sorry but the item is not in stock. So I go ahead and nicely express my dissatisfaction stating that the item was in stock when I ordered so not sure how all of the sudden the item turns out not be. The response was that most likely the item was sold for walk in customer. Absolutely not fair.. If you open up for online shopping customers should be treated exactly the same, and if the their point of sale software doesnt offer some type of synchronization between in store and online, then maybe invest in a new one. This holiday season I said to myself that I will try to purchase gifts outside o amazon, however it seems that the quality of service and general experience of Amazon is just better (never experience issue like this while shopping on Amazon). The store representative was nice so at least that was positive although there wasnt anything she could really do for me.

Overly helpful staff, whos goal isnt to actually help. Just to follow you around as if your stealing.... Then, once you DO actually need assistance..... The item isnt actually there, or 2 of the 3 people you ask, have no concept of the product or even the ability to show me to someone who does.MINUS the gal who assisted me at the register, however she still wasnt able to rectify the situation. Big appreciation for her looking into it and finally trying to direct me to who could. I also appreciate that she didnt assume I was trying to rob the store.Im an elite business member. I DID spend a great deal of money with the brand. Ive now decided to be very selective about my choice to purchase with them.I can deal with a few shaky transactions. However after finding that almost EVERY transaction is riddled with BS, at multiple stores... I think Im good.Ill take my small business to a store that actually values my patronage. Isnt annoyed by my audacity to ask a million questions about the high dollar items being purchased.Im not a conglomerate. Sorry I dont spend a $ million+ yearly yet. But I DO invest 30% or more of my capital in tech required to produce a product. And when the face of business is transforming the way it is, Id like to think our small scale home office contribution to your YTD would be appreciated a bit more.This... THIS is why large cooperations are on the way out. Dont blame Amazon. They are just picking up one mans trash...

5 minutes in and out. The representative when I called game me the wrong information. So it was definitely a waste of time. But the gentleman was very informative and polite. The store was clean and they had tons of specials when waking in. To conclude they offer several ways to order and pick up your items.

Overpriced and theyre on people like a hawk. Whatever.

Following COVID rules for safe distancing. Great customer service! Does feel a little like a ghost town but always a great store nonetheless

The guy didn’t want me to sell me the new iPhone 13 because the store was going to close in 10 min 😂

Ignored then told to stand in a different line, then told to lower voice, then everyone realized I was in the right place to start with, then told I was wrong to object to being Ignored.Not that store ever again.

It’s always an inconvenience to ask for help here and the manager doesn’t even know what’s in the store. Let alone everything is overpriced. Best Buy is the next Circuit City.....

Clean store, well maintained! I have made muktiple purchases at this location and there is always good customer service willing and able to help when required!

Well good place to find what you need

On line order @ 10am said it would be ready for pick up in an hour. Between the half hour drive & 2 1/2 hours wandering the store, no text for pickup. Asked customer service, they had no idea. Text finally received @ 11pm. Have your service center trained how to look up orders and their status, or get a better online system.

Awesome staff. Good price. Thanks

Quick purchase, the phone transfer didnt take as long as I thought

I had ordered a dishwasher 3 months ago my ordered was canceled before delivery a month after, re ordered a new one on October 29 was supposed to be delivered only item that was going to be delivered was the parts to connect the dishwasher. The rest of my ordered canceled again. No message no courtesy call nothing so over it. Never again Im I using best buy.

We went there to get two laptops for our company, they only have one laptop available in several choices. So if you want two of the same laptops forget it

Very expensive customer service can stand improvement

What a joke. Horrible customer service. Absolutely no one around to help. No relevant prices marked on the items. Stood in the check out line with my item and wondered why the line should take over 15 minutes and only progressing once. Realized I was in the customer service line, so switched to the check out line, only to be told the customer service line IS the check out line and then one of the employees shamed me for asking what line I needed to be in and did nothing to de-escalate the situation. I had to just walk out; being around that level of ignorance. Get some better employees who are more tentative to your customers. I didnt walk in expecting to be catered to, but I didnt expect to walk out without what I needed AND a headache.

Awesome have lots of products great customer service

Knowledgeable. Found what I want, found accessories I needed. The price was better than expected. Always a great experience when Im looking for electronics. Been going to this one (even when I live far away) for many years.

Needed an Apple wired set of earbuds and a wired set of earbuds with a USB-C connector. Staff were helpful; able to purchase the first but not the second. Beyond that, I love going to Best Buy to look at new products IRL

I needd to recycle two TVs. This Best Buy store had all very courteous and helpful staff. It was such a pleasant experience due to the employees and very speedy service.