Ive been doing business in the area for about 2 years now. I stopped going to this store at all costs because the staff is unhelpful and acts like you are bothering them to do their job.I literally had one of them tell me they werent going to help me find a specific part, all because it would have taken some effort on their behalf, meanwhile there was no one else in the store besides me. On another occasion, that same person told me they dont carry limited slip additive and didnt bother to look it up. A customer behind me in line overheard and looked it up on his phone at the advanced website and found it with zero effort and showed it to the employee. Isnt that what he gets paid to do?Ive been told on the phone that I dont know what Im talking about and that is not a part number even though I am a shop OWNER.I avoid this place at all costs, and even yesterday when no one else had a part I needed, I opted to just order online and wait Vs. Calling this store.The area manager called me and said he would take care of it. I hope they can turn this store around, because its a really really bad situation.

Advance Auto is definitely one of my favorite auto parts stores. They generally carry parts and supplies that are of better quality unless I go to the Ford dealer. The staff here was pretty helpful, and happy to help too. Thanks!

Excellent customer service. Ive been there on two occasions and both times the employees displayed the utmost professionalism. Congratulations for having a great team.

Staff is discriminatory towards female customers. call was placed on hold for over 15 minutes waiting for help. While on hold I went inside the store and seen numerous employees doing absolutely nothing so they left me on hold waiting for me to hang up and basically didnt feel like helping me!!!

Had to stop by on my way to work for some coolant (G12 for my VW). Thought to myself “how could they be out of coolant”. It was the most on the way parts store and even though I usually choose a competitor I went with advance. Well, my gut feeling was right and advance let me down. No coolant in stock at this store.

Nice choices for jumper cables. Pretty standard experience

Great store. Of course it is just 1 in a multi-store business but the employees make it great (Nate)...

About 4pm Sunday the 13th of June my uncle went into this store. He was looking for a belt for a mower. The lady behind the counter didnt feel like looking it up.The manager was standing right there and he didnt seem to care. He went to AutoZone they called another store and had it for him in 30 minutes. Avoid this place they dont care about you.

All they did was speak Spanish and cus in Spanish .

Great service.They didnt have the product I was looking for and the guy took the time to call other stores and find it for meThanks...

They had my turn signal light bulbs in stock.. (when two other stores were completely empty shelves of MY # of bulb my car uses). Plus he walked the aisle and helped me find the right bulb.

A man name. Worst customer service I have ever had. I will never shop here again. I had bought a defective battery. Battery was tested and was only able to get a gift card. Never come here. Walmart can offer the same without any hassles.

Bought a steering wheel and it was ripped 👎

Great people

Wors service no parts

Horrible service, ask the guy on the phone if i could email him the picture and info of the part i need he respond i dont have a phone or email, very rude, over all horrible service,

Great service!

Terrible service .. waited in line for 30 minutes cause there was only one person working. Then later another guy came out to help but only to be told they dont have what im looking for ... the guy that helped me didnt even want to search my item up even after I asked em.. he simply told me go to this store if not try that one ... sorry.. store looked in bad shape.. never again am I going to shop here.. ever!

Always have what I need!💗

Joe P. is a Unprofessional disrespectful person that shouldnt be working in customer service..

Good service terrible tools.

They had the tool I needed to get the serpentine belt installed on my moms 2014 Mazda 6

The staff, David & Luis in particular, were absolutely amazing. Both gentlemen went above & beyond assisting me with a tricky broken tail light that Id NEVER have figured out without their help; I likely saved $200 or more by being spared a trip to the dealership for repairs.They were knowledgeable, professional, courteous & just all around nice guys. Im going to make the trip to Aurora ANY TIME i need auto parts--I wouldnt go anywhere else after this!Thank you David & Luis!!!Stephanie Silva

Great service

Im confused as to what the point is of ordering online when you STILL have to wait in the line at the store to get your items. They dont pull your orders because the lady said ppl dont always come and they dont want to waste their time, understandable, however, yall do have ppl like myself that does show up and I use online ordering specifically to not have to wait in the line!!!

The manager Kat is a rock star veryhelpful!!!!

Awesome customer service. Daniel was polite, helpful and very personable. He even made me laugh whiile I was having a pretty crappy day. Thanks again. You guys rock.

Hiam was extremely helpful and very respectful! Excellent customer service.

Great customer service

Good

Convenient location, good service

Good customer service but they didnt have the computer to check my vehicle

Busy place, but still made time to install my new battery.

They always have what I need.... Their stores are always clean and bright and prices are reasonable!

Advance Auto staff are almost always knowledgeable and typically have any part or tool I need. Their website usually has a discount code so you can order online, save money, then pickup the item at the store or have it shipped. I prefer them over both AutoZone and OReilly, and have used them exclusively for over a decade.Just this evening I got a socket stuck on a spark plug deep in my engine and was able to swing by and pick up a pair of 11 needlenose pliers to extract the socket. Highly recommend!

Employees are friendly and helpful. Wait time is a little long. Not enough people up front.

Poor poor POOR service 0 stars would be more appropriate. I miss the old days when older guys would help you a lot nowadays these young kids just want to get paid without helping anybody

Much better service this time. Keep up the good work guys.

Great customer service! Always fast and easy for a typical girl that knows nothing about cars!

Super nice and helpful!!! I bought a gas cap and the man there saw me struggling with it out by my car (yeah, I was struggling with a gas cap.... it has been one of those weeks) and he just came right out and helped. Hope he knows how much that meant!! :)

The Man that delt with me really knew what he was doing. He was very kind and looked up on the computer about the gas cap I needed,this was very important because I failed the inspection on my car witch would keep me from getting my license plates.

I have never been treated so poorly with customer service. Manuel texted in front of us while at the counter (I dont care about texting at work but not while helping a customer!), had a conversation with his coworker the entire time, and I truly felt that I didnt matter and I was treated as if I wasnt a human, or you know, a paying customer! He also didnt answer a single question we asked, also his negligence and lack of attention to us we could have easily taken product from the store. Advance Auto Parts is right up the street from my house and I will never be going back to that or any other Advance Auto Parts. Customers matter!

Understaffed

Cheap instock parts when you need them on a budget.

I didnt go into the store. I was actually parked there in order to pick up a Pizza Hut order next door and I was almost towed. I know I was in the wrong. Just saying be careful over there.

Why doesnt this place keep track of items that customer buy? Yet always check for customer contact info, prior to purchasing

I will never understand the customer service at these stores. You wait in a single line forever while the one employee available to help has to answer every single phone call that comes in before they can help you. This is the worst CS model, but every store works this way. The prices may be cheaper than other stores, but do you really value a saved dollar over the 20 minutes youll be standing in line?

Advance auto is a great place to shop for parts, I have yet to be disappointed, their people there are always very helpful and if they dont have the part they always find a way to help me get it. Ive gone to several Advance autobetween my home and work but I prefer the one one closest to home, the people there are awesome

These people are my kind of people. When I know about what I need I get exactly what Im looking for, along with some friendly talk about it! If Im totally clueless, they help me to diagnose and find the most cost effective solution.

Quick stop for some emergency parts/supplies.

I asked a clerk where they kept the cross reference book for oil/gas/air filters. She told me that because they get torn up, we dont have one. When I asked if they just never replace it, she said said they dont.So, she looks up the part on her computer. Unfortunately she sold me the wrong one. It would not have happened if they simply had the reference book just like any other parts store.For crying out loud, EVEN WALMART HAS A REFERENCE BOOK FOR FILTERS!!!!!They exchanged it quickly enough, but I was told they will not ever have any reference sheets or book. No apology for my wasted time or gas either.

Very helpful Employees Nice Friendly

They need more help and a good customer service

Employees are great.put a battery in my truck for me in no time flat.

No help

They charge sales tax on core charges, but they pocket the sales tax and do not refund it when you bring the cores back. The guy told me he just scans the receipt, nothing he can do. He said if I want to dispute it I’ll have to come back in the morning to talk to a manager, because apparently managers don’t work past 6.I’m done with this place. On two occasions they sold me used electrical parts, and then they make a stink when you discover it and bring it back. Always thoroughly inspect the part before you walk out of the store with it, because (whether through ignorance or malice) they just put used parts back on the shelf to sell.This store gives AAP a bad name. They should take lessons from some of the other AAP stores that are doing things right.

Very helpful & Professional Customer Service Crew. Got parts I needed right away.I am a 😌 customer.

Really great customer service every time I go. I needed a code reset and they did it in 5min.

Staff here is really friendly, they will try to get you the part you need.

Found the exact product I was looking for, and it was easy to find.

Good for quick parts and small electrical fixes, focused more on domestics than imports.

Would not take a return without a receipt. Not like u could steal the part. So dumb

Great!!

Commercial side of this store is horrible. Slow drivers, wrong parts most of the time, and just overall horrible service from staff.The regular side of the store is just as bad, The staff is not knowledgeable at all about parts. I rather go to Napa Auto parts just because theyll at least get parts right the first time, not the third time.Would not recommend going to this location

Great place place to buys thing for your car n truck

Tried to return brake calipers to get my core charge back and was told i had to take back to the store i bought the calipers. Then i bought a new battery and the guy came out to change it said since it had a cover over the battery he couldnt change it. Wow. So i had to use his tools to change it out myself. Thanks Derrick with shaggy hair........ Ill Never do business with advance again..

Dont handle phone calls at all. Avoid

Good people skills here

Good customer service with knowledge of products. A little wait time and assisted with products you purchase.

Good auto parts store, have everything I have need for simple repairs on my vehicle. One negative things I have to say is there is always a line, they need more cash registers.

They have the parts you need. Good prices.

They had my parts gave a 20% discount. Cant say that Im impressed with knowledge but you cant have it all.

Had the part I needed ( for my 79 3/4 ton suburban). Friendly, helpful staff!!

Great customer service with outstanding inventory.

Service freindly along with everything you need

Good service from the mgr Luis

Jorge was great and bilingual if needed!!

I love shopping here the people are so kind

Good customer service I was just there

Great service friendly staff

They only carry a few parts for my 75 Pontiac

Steven has great customer service.

Brian you were something sexy! Lol

Very friendly staff and very helpful

Put me on hold for 10 min. Called back and put me back on hold.... Smh

Ok auto parts especially since they merged with car quiest

You should post that your diagnostic machine is out of service or simply that you DONT do it anymore Colfax & Altura branch.

Friendly and helpful staff.

They always have my part

Good place decent prices typical sometimes you get the un-knowledged parts kid that has no idea what he is doing and it makes for a difficult time.

Typical auto store, good location.

Great Auto Parts low prices plenty of parking

I had previously given a negative review. I stand corrected. The battery was draining overnight because of a leak caused by the vehicle, not the battery. I apologize.

The cashier was to self absorbed to even do a basic price check. They werent even busy and with 3 employees on the floor, I still had to wait 10 minutes to purchase.

A lot of the times I go into this location, they are very rude, and very lazy. But most of the time I walk out with what I need.

Wow the hole team is grate they know there stuff come visit them they arent perfect but they try

The shelves were either empty or things werent neatly arranged, maybe the were moving things. Only one person behind the counter so I decided to shop somewhere else.

Good staff, service, and prices

Had what I needed. No one else did.

Excellent attention !! 👍👍👍