I went to this dealership to test drive a Royal Enfield motorcycle for my wife as they are the only dealership for Royal Enfield in Cleveland area. However, my wife ended by liking a BMW GS310R.We live in Sheffield Lake, this dealership is an hour drive from our home, and there are other dealerships near to us. We drove extra miles because Dale and team was really nice and helpful. It was a very pleasant experience to do business with Dale and team.Thanks!

Purchased a BMW R1250GS Adventure from Dale and I have to say the service is outstanding. There knowledge of the BMW product line is amazing. The whole team: Dale, Nancy, Matt and Aaron do such a great job making sure there customers are completely satisfied. My most recent service was exactly as described beforehand. No surprises! Very satisfied. Chris

Never disappointed when I visit Dale and team at their dealership. I recently purchased my 3rd bike from them, and like always the process was quick and courteous. You definitely feel like youre part of a tight knit community when you go there.

Had a tire blowout, slit from sidewall to sidewall, on the side of I90. Called and explained my situation and the urgency of it. Dale called several tow companies and kept me informed of his progress. Turning down trucks 3 hours out. Had me a tow in an hour after 8 calls. Staff was on the job before it was off the truck. Tire on and on the road in 2 hours. The care and attention exuding from this dealership is a complete testament to “Why a BMW” this is why.

Dale and Nancy are great owners and they do their best to help you out. I would suggest you stop by if youre interested in BMWs.

BMW/ Royal Enfield of Cleveland is awesome.Professional, CourteousThanks again,Ken

If you have a question or problem talk to Matt if he doesnt know the answer he will get it, I have talked to him several times in person, he went out of his way to help me as I was lost with the controls on a 1600 GTL. Thanks Matt

I just bought a 2021 bmw s1000rr, and the buying experience at BMW Motorcycles of Cleveland was superb.As folks may know, the s1000rr is in very high demand and it turned out this was the only bike available on the eastern seaboard (when I was looking to buy). Since I lived in Massachusetts, i planned to fly in to Cleveland, buy the bike and ride it back to MA (been across the USA bunch of times over the years on supersports).Dale was honest from the start, and once I mentioned my experience with s1000rrs in particular, he and I agreed it would be a good plan.Dales wife Nancy picked me up from the airport on time at 10:00. I planned to come in by 11, get everything done and leave by 1pm, which happened. I also needed to get new gear - jacket, pants and topcase - Dale promised he had those in stock. And he did!Overall it was a very pleasant motorcycle buying experience, no complaints at all! If you want to buy a new BMW, I would hands down recommend BMW/Royal Enfield Motorcycles of Cleveland.

I just took delivery of a 2021 Royal EnfieldMeteor 350 Fireball. So far. Every thing isGood. A great staff

Great service and people! Never pushy and happy to answer questions or chat about rides. The shop dogs are just as friendly!

Couple of visits to this facility. Not much passion for motorcycles here. It’s just a job to them. Selection is good, nice place to look at bikes.

Warning - Go anywhere else! Ive purchased a new $65 key and about $125 in small parts here for my 09 g650gs. Its a nice facility and customer service is okay. Not too friendly, but okay. Ive called here twice, days apart, as well as went to the shop in person asking for the cost of throttle cable replacement and the cost of a general service visit to prepare for an upcoming TAT trip which I told them about. Ive spoke with customer service twice and a mechanic once (one week ago today). Both times in person and on the phone I was told the mechanic would have to get back to me because he was in a meeting (both times?). Even with BMW knowing I needed these services for an important trip, its been almost two weeks and Ive yet to get any response from anyone. Update..... Its now been a month and not a call. Last week I called to speak with the owner but Ive yet to get a call from him either. Needless to say I will br buying my sons new gs elsewhere.

Matt from parts/service was great and very friendly. He spent time answering all my questions and was extremely knowledgeable. Everyone I interacted with was very professional and helpful. I will definitely make this my home shop!

Was a great experience. Very informative people definitely know what theyre talking about. They also have a great Inventory. I also like the fact that there was no pressure put on me. And yes I have a new motorcycle today thanks to Dale.

Great buying experience with this dealership, and many thanks to Dale Kramer for all of his assitance and very kind demeanor. This is a top notch operation all the way around. I purchased a bike from out of state and had it shipped from Ohio to Arizona, and all throughout the process, Dale and his wonderful staff were there to help in answering any questions that I had. The dealerships here in Arizona could learn a few lessons from these guys. Would buy again from this dealership in a heartbeat. Looking forward to many years with my new Royal Enfield Classic Military! Thanks again to everyone at BMW Motorcycles of Cleveland! You guys rock!

The selection at BMWMOC is far better than other dealerships. However, the service department charger are 40% higher than regional competitors and take longer for completion. Additionally, the dealer ownership is tough to deal with. After going to this location exclusively for years, we recently switched to Johnny Ks and will never go back to BMW of Cleveland.

Hands down, the best experience I had at a dealership! I highly recommend to anyone who is in the market for a BMW or a Royal Enfield. Special thanks to Dale Kramer for taking care of me.

Top-notch, beautiful and professionally run BMW Motorcycle dealership. Superb inventory selection of motorcycles, accessories and riding gear. Friendly staff. Service department is clean, organized, and very well-run. This is a 5 star BMW motorcycle dealership.

I purchased an RT from these folks several years ago and took the bike in for its first service. I couldnt even get out of the parking lot the throttle body sync was so far off. Back in and corrected. Next it went in for aminor warranty repair on the side case retractor. The tech let the case door rest on the asphalt and the saga began. First it was they didnt, then how do they know I didnt until I pointed out the gravel and dust still in the damaged area. Then the paint saga began which took weeks and almost forced me to cancel my ride to Alaska. Every time I had the bike in, it turned into an all day affair.I am riding a GS now after 120k trouble free miles on the RT and I have not been back to BMWOC. I switched to European cycles of Pittsburgh. Now that theyve closed I will be riding the extra distance to take my bike to Kissell. I wouldnt trust these people to rinse my bike off let alone work on it.

Had what I wanted, Dale was very polite brokered a fast fair deal. Good service and top notch BMW Techs on board. Thanks Erin for your expertise. Good folks and good stocking of bikes.

Great Experience at BMW Motorcycle CLE. I drove ve by this dealership on a Friday afternoon before the Holiday weekend and fell in love with a blue R1200 RS. My work schedule keeps me on the road and I knew I couldnt get back to the dealership for a few weeks with a family vacation also coming up. I threw a hail mary and emailed the owner Dale to ask if there was any way to get the bike sometime during the holiday weekend. I didnt expect a response, but to my surprise, Dale set up a time for me to meet him Sunday morning. He spent lots of time with me, let me buy some accessories, explained the nuances of the bike, filled er up with gas and shared some stories. 45 minutes later I was on my way with a full day of riding ahead of me! Great customer service. Will be hard to give my business to anyone else. Thanks Dale!

Not that impressed with the service at this place. I had my bike in to investigate a cruise control issue which I had done some diagnosis on,. I told them what I had done but they went through the same routine 3 times getting the same results, plus doing a test ride. No new info for me but, of course they charged me an hours labour to tell me what I had told them in the beginning. Had they used my info and then popped the left panel off, they would have seen a broken cruise control throttle cable. The only thing I really got from the experience was learning that there were no error codes stored in my bikes memory.

Real nice people. Had a free lunch today. Seem to be easy to get along with. Seem happy to just say hi.

Great selection of Motorcycles new and used, prices were good.staff was friendly and very accommodating.had coffee and was giving a tour including maintenance department.

Always friendly and never pushy sales people. The dog beemer is always a pleasure to see as well.

Very professional and customer friendly business!

Dont go or get any parts from this business... I called them and ordered a part, he sent me the wrong one because the parts guy never asked for my vin number... when I sent it back, the owner refused to give me my money back because I had opened the parts box? How else would I have known it was wrong? He refused to give me my $650 back, I had to stop payment on my credit card! The owner was rude, inconsiderate and unreasonable! Terrible business practice, tenable business! Go elsewhere!

My significant other went to look at motorcycles here and was followed around the whole time. We have been in many motorcycle store and never have been so offended. Thank you for the experience in letting us know we’re not welcome.

Treated me fairly and honestly every time.

Awesome dealer. Dale, Nancy and Aaron all went above and beyond with the motorcycle, and gear purchase and to answer questions

The rating is a average of all my experiences with BMWMOC.Purchased a new bike there 5 stars.Purchased tons of gear there like GS dry suit, glove, shirts, etc. 5 stars.Warranty issue on BMW gear. 4 stars.Performed the first inspection there 3 stars.Communication with dealership. 2 stars.Had a warranty issue on by bike. 1 star.In summary: Great selection of gear. Very nice building. I probably wont be buying anymore bikes there and will not have anything serviced there. Been in the building before when other customers melt down about services performed. Had some uncomfortable situations there as a normal customer.

Looking at motorcycle sales said would call back no response

Was in to look around.......Great place! Way more gear than the bigger bike shops! Good gear not cheap crap.Everyone was great ! Even the dogs lol.Heck I even ate donuts! Im sold will buy bike there !

Great deelership, great experience.

Very friendly and knowledgeable sales staff. Went in to get sized up for some Klim gear, as I had won a coupon at March Moto Madness this year. No other Klim dealers in the area had motorcycle gear in stock - which is surprising and annoying, but this dealership had the most Ive seen in one spot. Even though the coupon code prevented me from giving them my business, they were still friendly and accommodating to my search for the right size. I will definitely be back to support the business! Special thanks to Nancy and Eddy who helped me out! :)

The nicest people out of all the local Ohio dealers.

Great pepple and gear

Owner quoted me a price on a tire. Drove 40 minutes out there the next day and he tries to tell me he quoted the wrong tire. His new price was $70 higher. I know what the tire cost because I did my research before I went there. He could of been a man and stood behind the price he quoted me but since he didnt I went to someone closer to home who did match the price, and their mounting fee was $20 cheaper. Only reason I went out there was because he had the tire in stock. Never going back.

Not fast service, but thorough

Very nice facility and friendly sales staff. Service department is horrible.

Great store, nice deals on accessories

Good selection of stuff, friendly staff

Do not go here. This place scrubs bad reviews. The place never has customers but tell me the service depapartment is full. What?

They go above and beyond ...

Cool cars and bikes

Love this place!

Very helpful and accommodating

👎 Still waiting to hear back from salesmen. Asked about certain financing and the guys attitude changed. Went over to Sills BMW and was treated like a gentleman.

Buy new gs800 try to schedule service on my motorcycle for long time no one call back or willing to help bad bad experience

Generally Good