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The Home Depot
3600 S IH 35 Frontage Rd S, Austin, TX 78704, United States
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The Home Depot
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De
Review №1

Employees in the garden center are always so helpful and friendly. Went to grab my dad a Shepard hook for his bird feeder and found a nice plant for inside. I love to see green in my home all year round. Even found more plant decor for my outside plants hummingbirds and butterflies.

Ch
Review №2

Good selection and probably the only Home Depot I can go in and get out quick. Not too many people for a Sunday and didn’t have to wait in line at checkout. The store is organized and everything I needed was in stock. Customer service was great also. Good selection of plants which was the main reason for my visit today. Much better than other stores I have visited ie lowes.

J
Review №3

Went for an air compressor For work. Did not have the one i needed. But it was a good experience saw some other things i wanted for the home.

Fr
Review №4

We (used) to go to this HD weekly. Just moved to ATX 3 months ago and have been to this tore a dozen times. Today--I went back to get deck paint and a laundry list of other stuff. The paint I needed was up on a high shelf and I was unable to reach it --so i went looking for help. Lot of employees socializing--but finally I found Regina. I asked her if she could help to get someone to get me something off a high shelf - she responded asking me if I need my AC/Heater tuned up - I said I did not need that. Her response was Well, Im only going to help you get that paint down if you buy one of these as well.

Al
Review №5

Staff will make precise cuts on boards for you. Very helpful and quick. 👍

Ro
Review №6

There is only one entrance/exit for this store onto the I-35 access road. I bought a 250 roll of wire and it took over 20 minutes to check out because the cashier could not figure out how to ring it up. The manager came over told her how to do it and left- she still couldnt do it. Manager never came back. Three cashiers finally teamed up and after a few more minutes they were able to figure it out. I have experienced this at a few Home Depot stores lately, maybe a training issue?

Ni
Review №7

Excellent service - Reggie and Alicia really and all the staff went out of their way to help us and get us what we need. Such a great experience, thank you!

Ro
Review №8

Still has most of your basic stuff and deals are to be had but I still find myself going to Callahans or Breeds whenever I need something a little different.

De
Review №9

The Home Depot complex is located very close to I-35 next to Ben white blvd. It was very convenient for the pickup and also has huge loading area to load the things.Store has everything you looking for while setting up new home with variety of options in each category. Staffs are friendly and Self-checkout kiosks enables quick checkout process. #HappyShopping

Ro
Review №10

Store is a mess…Carts everywhere, materials are missing always lines… very uncomfortable in this store

Ma
Review №11

Ive never had a differing experience with any particular home Depot. This one is no difference, although I believe ALL home depots need to address the parking lots. All quite small considering the amount of large trucks and trailers coming through.

Al
Review №12

Nice places. Can find everything that you need. They can cut boards to a size that you need. Some workers just passing their time there; I was waiting for 10 minutes to cut board, and the guy says to me, my sift is over, and he goes away. Glad that the other guy saw me that I try to put the board back and ask me if he can help me with something.

gr
Review №13

This is a great store and I go here probably four times a week. People are super helpful and polite. I wish they would install some speed bumps though along the back drive of the parking lot. People tend to cut through the parking lot and go racing along the back to get to the exit on the East side. Ive been nearly hit twice and seen people weaving around people.

Ch
Review №14

Talked with a gentleman in the appliance area for a good but that was super knowledgeable. A huge help for our first time buying all new appliances

Cl
Review №15

Summary: well stocked, knowledgeable staff, and they have a tool rental center.The details: most Home Depots appear the same from the outside however once inside, the employees and a local flair to the place by providing personalized service. Also, this particular Home Depot tool rental center which I personally enjoy because they have everything from ladders to tractors.Parking ample but the parking lot has a lot if litter in it which is a bit of a turn off.

Ri
Review №16

Great customer service. Found everything I needed plus more...Online order pick up very easy and convenient.

TX
Review №17

Home Depot online ordering for curbside or in-store pickup is absolute garbage. They never seem to actually have what is advertised in stock and always cancel a large portion of the order a couple hours after said order has been placed, which for me is a total waste of my otherwise valuable time and effort and then send you repeated notices to pick up whatever it is that you ordered and they actually have in stock. No, I do not intend to make an entire trip after youve canceled the majority of my $500 order for some $5 cleaning solution. F you.

Ta
Review №18

Came here doing some appliance shopping and Kat in appliances was so kind and helpful!

Sh
Review №19

This location is always packed. Another hassle is NO ONE realizes the TWO LANE TURN!!! Parking is a hassle.

Ro
Review №20

Bought 2 soft piping for under sink.Visit was in and out.✅

El
Review №21

The girl in the outside pay shack was a doll. So sweet and friendly. She told me she loves counting change.

Th
Review №22

MY EXPERIENCE! I called to rent a trencher Stewart took my call answered all my questions with patience, was very helpful. Got to Location to rent machine and everything that I was told on the phone was correct. Anthony was the person whom helped me get the machine. He was EXTREMELY HELPFUL! I felt good about the purchase it was smooth, easy! RETURNING the machine had the same experience All went WELL!WILL RENT FROM AGAIN!

No
Review №23

I was very impressed with an employee named Valera excellent customer service i was looking for little rubber washers for a water hose..she was very busy but stopped what she was doing and helped me with a smile..everything was very well organized and clean love this store.

El
Review №24

If you are in need of home improvement or business materials, this is the store to go to! Customer service and employee engagement is the best by far in any hardware store within 100 miles. Defintely recommend!

Ro
Review №25

Easy layout! Well stocked, and the garden center had great plant variety.

Ti
Review №26

Still great place to shop at I wish theyd get more parts in that I can use

Mi
Review №27

These guys have an excellent tool rental section. I was working out of town and needed a few things so I went here and got an extension ladder, a sawzall, a Makita miter saw on a stand and a trailer. They were all in very good condition and at reasonable prices.

TE
Review №28

Home Depot employee, Mayhew in Lumber, is a great person and a great asset to Home Depot. I am not always sure on my measurements and the is always polite, helpful and checks that my measurements are correct prior to my request to cut some wood for me. I am glad to see Home Depot have sufficient employers in the store.The skeleton crew was a problem because, not enough employees were available to assist the customers. The full staff is available to go from one customer to another.

Cr
Review №29

I always shop for my husbands gifts here, and the staff is extremely helpful.

Pa
Review №30

Perfect place to shop they need to build up experience staff

Je
Review №31

So today at the store I was in the line for the pro desk. There was quite a long line and it was a little bit after lunch probably about 1245 -1:30 PM. After standing in line for about 10 to 15 minutes, I was next, eagerly awaiting someone to help check me out. Someone began to approach, his name David, as he approached me and told me that the next attendant would be right with me. I was confused, he was the next attendant. He walked right past me and my large shopping cart and began checking out the individuals behind me. In utter disbelief I asked for a manager no one came. Finally I was told that someone walking by, Kyle, was a manager. He simply stated as I voiced my concern about the situation, “you’re getting checked out aren’t you?” I literally didn’t know what to say, I turned around and walked to the customer service. I was told that Kyle was indeed the assistant manager and John Faye was unavailable, and I was given a card. In disbelief I left. Customer service at this Home Depot Is definitely not up to par Compared to other stores in the area. To have team members, and managers treat customers in this manner in my opinion is unacceptable.

Co
Review №32

This Home Depot off Woodward street is great, I’m a contractor and they always have what I need, no matter what the job is!

Ma
Review №33

What more need be said, Home Depot is where you can get what you need for my projects. Helpful staff good prices. Woodward and 35 south located.

Jo
Review №34

Failed to deliver my online order. Attempts to contact them when unheard since no one answered. As of now I went to my nearest Home Depot to see if they could do anything and the same results no answer. Before we left the customer service person tried again and was a bit successful this time. Had my order reschedule to monday and would call 30 minutes ahead of delivery. And now I get an email that the main parts i need were cancelled for no reason. I will never be ordering from their online site.

Ma
Review №35

This is by far my favorite Home Depot and I have been to them all. I know it like the back of my hand. Everything is easy to get to. They have everything in stock at all times it seems. Staffed very well and there is always someone willing and eager to help you out. There is never a wait at the register so I am able to get in and out with my purchase.

an
Review №36

I love going to Home Depot you get to find everything you need

wi
Review №37

Got in, found what I needed, got out. Parking good, ample employees, no waiting at checkout.

Or
Review №38

I LOVE LOVE LOVE The HOME DEPOT. My fav.store. cause I get sad if I dont have something to make.

An
Review №39

Some times you have to look for an employee, but they are always friendly and helpful.

Sh
Review №40

Friendly service. Actually had an employee ask to help me. Parking lot has a lot of hang arounds tho. But it is Austin so thats expected

Ka
Review №41

Purchased my first home and decided to upgrade the front yard. Found everything I needed at Home Depot 🙌🏾

Ca
Review №42

Going into the store I knew that I was going to make an employee very upset with me, because I needed a lot of wood cut. But Tyler helped me out and cut everything I need. This guy really deserves a raise. I’m so sorry I had to put him through this but I’m very happy that he was able to do this for me because I don’t own a saw and am only doing the one DIT project.Best Home Depot experience. Thank you Tyler!!

Gi
Review №43

Im rebuilding the fence at my house. All the four by fours the fence pickets the concrete that I need for this small project. Had no issues at all. I always seem to find whatever I need at Home Depot.

Je
Review №44

I was surprised they have really good sandwiches.

An
Review №45

Good establishment. Stock is good on a variety of items that you would expect. Staff are informed and helpful if a bit unavailable. They seem to be busy at all times. My only complaint is at this time it is crowded. While people mostly do wear masks, there are too many people inside to keep a safe distance all the time. Besides that, great plave.

Re
Review №46

People are working and busy...what can I say.. they had what I needed.

yu
Review №47

This is one of my regular stop before grocery shopping and that is all I have to say. If I tell all my secrets than the things I buy will be gone.

Sc
Review №48

I-35 exit 230, on Woodward, west of interstate 35. Busy store but lots of employees ready to assist customers. I made a mistake in self checkout and it was corrected before I could finish saying I scanned something twice by accident. Parked 18 wheeler out front for half an hour or so. Id hate to count on the space being available though. They had the 1/2 tubing I sought. Two thumbs up!

Ca
Review №49

I tend to avoid Home Depots because of poor past experiences, especially in the customer service department. This one, however, had -the best- customer service Ive received from a home improvement store to date. There were so many employees in the store that I couldnt go two aisles without being offered assistance in either locating goods or loading them into my flatbed.Even when we got it to the van and started loading things in an employee approached and helped, too the extent that he showed us how to tie materials to the roof of the van when they wouldnt fit in the interior. We never would have made it back to our destination with supplies in hand had it not been for Manuel helping us out. Outstanding job by the employees at this location all around.

GL
Review №50

I went to this location looking for ryobi battery that was showing on line. It show they had 15 (in stock). I usually go here its close to home. Went 3 weeks ago then the 2nd time I went they shoe (in inventory) they had 10. Both times went around looking for someone to help. Finally found someone he check inventory and said. We dont have any. But Slaughter does. He was rude. This is usually my experience and I do go there quite a bit. They avoid customers like the plague. Hoping no one will ask for there assistance. Years ago they had a older women working and she was at the door when you walked in (willing to help). I understand that they are busy maybe they need to hire more or retrain the staff

Jo
Review №51

Great Customer service, had a pick up order. Everyone was nice and helpful.

Da
Review №52

Very good stock of items, no issues here... Also easy to get in and out of parking

Ja
Review №53

Their curbside could use a little reorganization.

Do
Review №54

Clean, well organized, excellent selection, good prices. I enjoy shopping here. We bought supplies to build warming huts for our houseless neighbors.

Al
Review №55

Those guys are really good all the time

Ch
Review №56

Plenty of parking. Friendly staff. The store managers are informative and helpful if needed. This particular store is usually well stocked.

Mi
Review №57

It is a hassle to visit because the parking lot is unsafe only meant for vehicles kind of hard when your on your feet

Da
Review №58

Friendly faces and helpful people! Despite the rush from the winter storm the lines moved quickly and I was able to get and jet!

Bo
Review №59

Home Depot is like the people working for the city 10 people doing the same thing without accomplishing anything customer service sucks

Rh
Review №60

Handyman tools and quality construction materials. Great employees were willing to help me find the things i needed. i didnt have much time so, i asked for help to find the materials i needed.

Ga
Review №61

Had all the moving supplies I was looking for! No associates talked to me, but I managed to do it myself with the home depot app. Lots of associates around but not one said hello.

Sa
Review №62

Went in to get one article (during evening rush) and when I didnt find it where one would expect, I turned to the next associate who promptly and courteously guided me right to it! Self checkout, in and gone in 10 minutes.

Jo
Review №63

They have the best insulation!

Ti
Review №64

Pro Desk takes a little longer but I get to work with the same guy whom knows me & my style & formats his approach in servicing me with care. This means to me a better effort on their part to earn my money/ orders. Ive been well taken care of for about 2 yrs+ at the Mueller location

Ro
Review №65

Good clean store.. Friendly service...

Fr
Review №66

Polite phone call in a nice delivery.

M
Review №67

I really enjoy coming into this Home Depot. The front store staff is always attentive and available to help. Ive never once gone in and had a problem. Great service all around.

Ad
Review №68

Great service and very accommodating, when they didnt have the exact item I wanted they made up for it by giving me a larger size for the same price

Mi
Review №69

Like any Home Depot to they either have what you want or need, or they dont. Ive found lately that Home Depots in general no longer offer you the helpful service they were known for me and their website is not easy to use either. But its still your best bet for getting what you need for a project at a decent price.

Sa
Review №70

A very pleasant warm greeting and great customer service and just looking for an air conditioner filter it was wonderful

Br
Review №71

INCOMPETENT, BOTTOM OF THE BARREL CUSTOMER SERVICE - Endless phone loops, have to be on phone for over 30 minutes to even get to right department. Home Depot is RIDDLED WITH INCOMPETENCE. I have no idea how a business like this can stay in existence with the LOW QUALITY service they (dont) give. Im just hoping a worthy competitor comes up at some point and DEMOLISHES these worthless stores. How can a store get so bad?!?

Ve
Review №72

Love this location. This one in particular is my main stop of all the home depots around Austin (that may be because Im familiar with it and know where everything is). All in all theyre very helpful inside the store

De
Review №73

One more big box building and gardening supply store. Inadequately staffed. A large amount of the stock comes from China....a little ironic considering their corporate politics. Typical attitude. Profit over country

Li
Review №74

Great place for home improvements

Hy
Review №75

Home depot is always showing up for me. Like a best friend who always answers when I call.

M
Review №76

THIS HOME DEPOT IS FORCING ITS EMPLOYEES TO WORK WITH NO POWER OR ACCESS TO WATER.... THERE BATHROOMS ARE A HEALTH HAZARD FORCING EMPLOYEES TO USE THEM AND UNABLE TO FLUSH. THIS IS INHUMANE AND ABSOLUTELY HORRIFIC!!

Ma
Review №77

They sucked i went with a store credit card and they at cashier scan card balance and sed the card had money on it so i go shopping and wen i was chking out cashier scanned?card and sed there was no balance. How does that happen? They werent really tryn to help me . they suck!

Jo
Review №78

Everytime I walk in I wonder what new project im about to start

Ch
Review №79

Michelle in appliances helped me and was very patient. I got a whole kitchen and warranty appliances

Fr
Review №80

They have everything you need, but can be difficult to find an associate to help you find anything specific.

Mu
Review №81

Rented the F250. A very simple and smooth process. No hidden fees or catches. I will be utilizing their F250 again whenever the occasion arises!

Ke
Review №82

Should not even get 1 star!!!! This home depot is the most geto store I have been in. Most employees havent a clue whats going on and on top of that they are very rude... The Home Depot on Brody is by way far more professional .

Be
Review №83

Great place to buy great products ppl are very helpful and friendly.

Ri
Review №84

The people working the tool rental area were fantastically helpful. Thanks very much.

Ga
Review №85

They had the plumbing fittings I needed. That was really helpful.

Gu
Review №86

Found thimgd by myself no assistance was around to ask if needed help. But you sure have a nice young lady working at the garden department. She was friendly polite was telling me i didnt have to take everything out of the basket. I sure enjoy people like that working for a place like Home Depot.

Zu
Review №87

While we stood and look around for over 5 mins to get help, Chand Z helped us get a wireless Milwaukee sawzall, battery pack and diablo blades. We were about to take our business to Lowe’s but he helped us with the purchase. Outstanding customer service!

Lo
Review №88

Home Depot is my fave. The self check out is a mess. No one knows whos next, who was in line 1st, or whos even in line. Do yourself a favor and check out in the garden dept. I will say returns and store credit is a breeze! No ones perfect huh.

Al
Review №89

This is my first time coming to this Home Depot. Its got to be the busiest one in Austin! As far as inventory goes and customer service. I have to give them a thumbs ups! I needed three ceiling fans. Asked someone for help, they located them and loaded them up for me!

Ch
Review №90

Perhaps the worst HomeDepot in Austin since the 183 and I-35 spot closed.

Mo
Review №91

Be careful if you are having them cut lumber for you. I needed them to cut some 12 planks in half, which were going to be used to make the table top of a folding workbench in my garage. I also made my own cuts on some other boards for the other parts of the table. The guy that cut the planks at this store made horrible cuts! They werent straight at ALL! Im a beginner woodworker and even I could have done better than he did. Because of his errors on all 3 boards, I had to saw off about 1 from the length of the table top... which has now screwed up all of the other assembly pieces that I cut myself. I wish i had noticed before leaving the store... but I didnt. I dont think I will return here for lumber in the future.

Ry
Review №92

They don’t know what to do. They are suppose to offer AAA members discounts for the rental trucks. He did not know what I was talking about yet the back of the truck I rented said in white letters “AAA-special savings for members.” Look elsewhere

Sa
Review №93

Nice place for shopping

Al
Review №94

Helpful with the rental department

Ca
Review №95

The manager Nick from 35 and Ben white store put all hes hard to help me . really good customer service Knick gracias por tu ayuda

Le
Review №96

I ordered a backsplash project on 11/30/2020. After being given a 01/13/2021 original date and a rescheduled date for 02/10/2021..the project still couldnt get done. I was accused of having the materials already in my possession so the 02/10/2021 project couldnt be done. I called the corporate office in Atlanta after the manager hung up on me (putting a person on extended hold is the same). I was even told I would not get a complete refund. Finally after acting rude and childish on my part I was told I will get all my money back . I vow never to shop at the company again. I personally sent them an email to ban me from the store. Pathetic customer service, pathetic!

Ke
Review №97

Not a good place to boost merchandise. The APD are working closely with their loss prevention team.

Av
Review №98

Glad I wasted half an hour for the one person working to tell me the website is wrong

Li
Review №99

This was my 1st time there. I was able to find the products I was looking for with no problems or issues. The store was clean and organized. I would recommend shopping here for home improvement projects.

Ja
Review №100

We are fans of Home Depot. They have come through for me more than once!

Information
100 Photos
100 Comments
4.1 Rating
  • Address:3600 S IH 35 Frontage Rd S, Austin, TX 78704, United States
  • Site:https://homedepot.com/l/Se-Austin/TX/Austin/78704/6542
  • Phone:+1 512-693-9811
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:8AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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