Rudest service I have gotten in all of Austin.Needed to buy 1.5 tons of stone. They dont currently have a driver because they quit ( I was told)When I arrived there the lady at the front desk seemed very put out that I was even there. We found the stone we wanted anyways but we needed time to pick up a rental truck and she refused saying they were leaving exactly at 3pm regardless. We only needed a few minutes bad then.We bought our stone somewhere else and paid for delivery.
Kwality Wholesale stone is exceptional in Customer Service. The owner understood our situation and went above and beyond to arrange for delivery eventhough they generally dont deliver on Saturdays.
5 Star Service! All about the customer! Very Reasonable Prices, super selection of quality materials. Kathy, the business manager, treated me like she would her own family and neighbors. I didn’t have to purchase a minimum. Delivery was an option for $65 (within 5 mile radius), that’s half the price of competitors. Will be back next week for river rock.
Great product great service. Load you right up great place for public or contractors
Wrost customer service from Laura. Laura is the lady who answeres the the phone and takes the orders. I am a Landscaping contractor & am always looking for material. I called looking for mulch and river rock stones. Laura got upset after I asked for prices. I then stated that there prices where higher then other in the area And what was the contractor price for material. She got very upset stated to go buy material else where and hung up very rudely. Wrost customer service that Ive experienced in this field. So rude. Will never use them again. Laura I will go elsewhere with my business and I hope people see this and take there business else where. I recommend Asap supply & Mulch B anywhere else but here. Very rude and very high prices look around you will get better material and service anywhere else but here with Laura.
Outstanding service and landscaping advice. Glad that Kathy Coway is back managing Texas Wholesale Stone. Weve been a customer for several years and Kathy is always professional and knowledgeable for all of our landscaping needs from stone patio rock. dry creek be gravel and rock, mulch and soil.
Went in today to pick up mortar and white sand as I needed to precisely match an already mortared wall that needed some repairs. Met with Justin and he was super helpful and friendly. I wish all businesses were like this.Great job guys and thanks, Todd
The people running this place were so helpful! All three sales personnel that I worked with went above and beyond every step of the way! They were very patient and helpful in assisting me find just what I had in mind for my stone walkway. When the stone was special ordered I was told it would be a few weeks, however they were more than happy to bring my dirt out right away at no extra delivery charge. They even had that popular raw corten edging Id been scouring the city for...and at a great price too. Finally I was able to order my grass through their affiliate, Grass Outlet. Talk about convenience! Each time the delivery men came out they are so helpful and placed the pallets exactly where I needed them to save my back. Last but not least when I was this close to being done with my monstrous undertaking of installing an entire yard in central texas with no hired help..i realized i miscalculated and was short 2 yards of dirt (actually Id gotten so excited at the sight of all my dirt that I used some in my new raised beds), no problem...they brought a couple more out the same day I called! This last delivery gentleman was hands down the most helpful of any person Ive met! He moved heaven and earth to dump the dirt so I wouldnt have to wheel barrow it into place. Id price shopped for weeks before ordering with them, so I knew they had the most competitive prices but their service has made me a faithful, lifelong customer.
Justin was very helpful, kind and knowledgeable with every question i had asked. The facility is clean and very well kept. The Staff is friendly and helpful. They also have amazing quality and a great selection on material for landscaping for reasonable pricing. Highly recommend Texas Wholesale Stone.
Fantastic experience. Worked with Justin and he went above and beyond in helping my wife and I work through concepts and decide on materials. He went so far as to grab google images of our house and send us full illustrations based on what we were telling him so we could make sure we liked it in advance. The pricing was very fair (we’d shopped). When everything was delivered, some of the edging was incorrectly cut and we were initially a little disappointed, but when we called, Justin immediately coordinated with his team and got new materials sent over along with some guys who actually helped install the edging. Just above and beyond. Couldn’t recommend this place enough and plan to give them plenty of future business. You won’t regret working with these guys.
So easy to work with, found the 3 materials I needed, set up delivery and even found some needed “pieces” in the bone bin. Go go go, you won’t be disappointed
Best Saint Augustine grass ever! And great price too! I bought around 60 patches and all of them are perfect, not a single waste. Love it!
Personable and efficient service. Prompt and accurate with my order. My Lueders limestone was cut accurately and cleanly.As a professional landscaper I highly recommend these folks!
All the staff was friendly and helpful. Great selection of various types of stone. The yard is clean and easy to get around.
I can easily say that I had an excellent experience with Texas Wholesale Stone.I was greeted warmly and received knowable help with my project. I plan on returning!
Great service and prime products! Ill use these folks all day any day
LOVE LOVE LOVE THEM. They do wonderful work- easy to work with and made it painless. Great people and great customer service. Top notch
This is a great place to shop for your landscaping stone needs, and the people are awesome to work with!
Great stone and service. Referred us to the Mason Man to compete our landscaping. See my review on Mason Man. Glad we stopped by Texas Wholesale Stone!
Texas Wholesale Stone was wonderful to work with from their product selection to their staff! Will definitely return for future projects!
Good people up there running the place. Helped me take the bed cover off my truck, load me up and put it back on 5 min before closing. Thanks Texas Whoesale
Good prices. Friendly faces. They made everything quick and easy!
Great people and great prices. Owner is a good guy who will help you get what you need.
Super friendly guys helped me find what I needed even though they didnt make any money off me. Ill be going back to them when I have another job though... Thanks.
Awesome place with great customer service. Prices are great too.
My goodness talk about some fantastic service and even better stone.
Awesome stone, extremely helpful staff, I’m a DIYer and they make it easy, thanks Justin!
Customer service was great and Justin was also quick with service.
Easy to deal with. Good materials. Let me borrow dump trailer to haul sand to job for free -- try finding that ANYWHERE else in Austin.
Stopped by there to review crushed granite and other stone options. Helpful staff and good education for a layperson. I would stop in again for sure.
Great customer service helped me right away
Wonderful people and amazing service! Thanks for your help!!
I was referred to this establishment from the business across the street, who by the way, were very nice. They just did not carry the product I was looking for.The woman I spoke to at TWS was not helpful and really did not care one way or another about me and my purchase. Apparently I was interrupting her day and let me know it. The nice folks at Whittllesey had the time to answer my questions and take my money. Dont waste your time. They dont.
Great material at a great price. Customer service is awesome !
TWS is amazing they are always willing to go the extra mile to help our business run smoother. Thank you for all you do.
Great people! Super helpful and quick service.
Great customer service!
Nice hard rock