Jonelle M took really good care of me. Took her time to make sure I understood what was going on with my phone. I definitely would go back!

Cheyenne made our upgrading easy and painless. She even made sure all of our data from our old phones transferred to the new ones! The store was very clean and the other associate was very polite and helpful as well. I would highly recommend this location over Boardman or Niles Verizon stores. There was no waiting forever or dealing with ignorant sales people that act like you’re pestering them! Thank you for the positive experience!!!

Worked with Chey. She certainly deserves a +10. Was very helpful & professional. Had to stop the next day & she was very willing to help me out. All Verizon associates should be (if not already) should be this helpful, courteous & professional. Shout out for CHEY!!!

Today I had a wonderful experience with Dan and Alex. They were very helpful! My husband and I had lots of questions with our purchase and they were both extremely helpful, unfortunately since then I have had multiple issues. I have spent multiple lunch hours on the phone with different people and no closer to a resolution.

Dan was so helpful and amazing when he helped me get a new phone after I broke my old one. He is a wonderful employee, and I was very glad that I had him helping me.

I’ve have had the best experience at Verizon. In Austintown 2 years ago my mom and I came here and got deals and Hooked up with the iPhone XR. Now 2 years later I got a deal on an iPhone 13 from no other than Dan the man. Please come here if you need any deals or just need a new phone in general this Verizon team will hook you up

My husband and I just left Verizon...both got new phones..Chay handled us...very friendly... patient..and knowledgeable!! Answered all of our questions and walked us through everything!! Highly recommend her!!

Zachary C. was very helpful and very nice. Good employee your lucky to have him. Wish you could get him some help. You should more money an hour.

I can’t not thank Jonelle M for all of her help! She went way above in helping me with my new phone!Service was fantastic! Thank you again!

Jonelle was amazing! She went above and beyond to make my family happy. She even stayed way past close to make sure we were satisfied and everything was perfect with our new phones! Thank you Jonelle!!

THE SALESPERSON DAN WAS THE GREATEST! HE WENT OVER AND ABOVE ON EVERYTHING! HE WAS EXTREMELY PATIENT AND ANSWERED ALL OF MY QUESTIONS!!!LOVE TCC VERIZON! HE DESERVES A BIG RAISE!

I went to Verizon store in Austintown Oh. Chey was the customer service person. She was outstanding!! She knew what she was doing. She stepped me threw everything for the LTE internet service. She was very friendly and went out of her way to make sure I knew what to do.....she even called to tell me my device was in! Verizon is lucky to have her!! Outstanding Chey!!

Jonelle was a sweetheart. Very knowledgeable, so helpful and so understanding my questions. She be employee of the month.

Jonelle was great! Very proficient, professional and helpful!

Jonelle was very professional and made my experience of buying a new phone short, sweet, and to the point. She needs a raise, for real

The salesperson Jonelle was excellent. She was helpful and efficient with helping me get 2 new phones.

Jonelle at this location was beyond helpful. She gave perfect customer service.

Just got a galaxy fold 3 and it couldnt have been quicker and easier. THANK YOU!

Jonelle M. Was great 👍 . Thank you for all your help!

I always go to the Verizon in austintown because all the employees are great especially jonelle m

Honestly, it is super hard to find anything to criticize or find fault in with my experience here. After my grandmas phone stopped working, I had to get her a new one. Zach, who was so friendly and helpful, spent the time not only helping us to find a phone that would be excellent for her, but also went above and beyond to transfer everything he could from one phone to the other (even though Im sure it was way past the end of his shift). He was never patronizing or hard to follow as he explained various features and was super patient as he helped us. The whole staff, in fact, was so friendly and kind. When selecting a new model of phone, he/Zach completely listened to our needs and wasnt trying to fill a quota or trying to earn a commission. He found a phone, that despite it being the newest iPhone, was easy to use for my elderly grandma. She LOVES her new phone and now doesnt know how she ever got along without it. Thank you all down at Verizon/TCC! You made an old lady and her granddaughter so happy! 💙

Had exceptional service and help all around from Jonelle m. Very satisfied with my visit

Jonelle was very helpful with explaining the data plans and helping me switch over to Verizon

Jonelle was great 👍 she was patient, courteous, helpful, knowledgeable & extremely kind. I appreciate her assistance, & I will recommend this store.

We had a great service when coming to Verizon, dan was amazing && he was very helpful !!!!!! 10/10 would recommend

Cheyenne was very friendly & was a great help. I really appreciated how she went over & above to solve my problem with my IPhone.

Zachary was outstanding in providing best in class service! Best experience I’ve ever had in a wireless store! Quick service at it’s finest!

Zach went above and beyond! He was fantastic me and my fiancé went in for new phones and he got us all settled totally went above our expectations will defintely be back!

Zack helped me out and was very helpful. Helped me get out of my awful art and made the transition painless.

Jonelle M is the most helpful and patient person! She guided me through all of my questions. She set everything up on my new phone which was painless to me for the first time ever! Jonelle is so kind and wrote out step by step instructions to make sure I can register my products with ease. I recommend Austintown Verizon and Jonelle to everyone!!! Thank you Jonelle M! You’re an angel!

The young man that helped me was so informative that he showed me things on my bill that he couldnt identify and told me what to do about them. End result was supposed to be a smaller bill. But yes it was a good experience overall.

Friendly and knowledgeable workers, clean and organized store, comparable prices, nice selection of different types of products from cell phones, and accessories

Dan was awesome...excellent job

Great store. Absolutely love coming here. The staff is always so friendly and very knowledgeable about products and promotions.

Last week I went in for a phone upgrade and while going through that process some kind of error happened. I have to say a big thank you to Jonelle for going above and beyond to resolve the unexpected issue. It is great to see that if some kind of phone problem comes out of nowhere I can count on this store for some reliable help.

These guys are the best. Dan helped me in a pinch. I was in and out with my issue resolved within a reasonable time and fashion. High marks.

Stopped in at your store and needing help and just wanted to say Teresa was extremely helpful and patient with me and my questions. Im not very tech savvy and she was excellent. Extremely professional and courteous. Im extremely grateful. I would recommend this store and Teresa to any Verizon Customer.

Wow! What else can I say? Dan & Elizabeth need a raise. Don’t have verizon. Had the worst day. Phone wouldn’t work and my carrier was no where to be found. They helped me anyway. This is what the world needs more of. Pure compassion. Ty! I may switch carriers soon!

Zack was awesome! We had a ton of issues switching over from AT&T, but he was patient and friendly!

A young lady named Theresa was absolutely the best person to work with. My experience with cell phone places is not good- waiting too long for simple things. She was polite fast and literally made my day. Highly recommend!

Easiest Transaction I’ve ever made during this pandemic. Shout out to Jonelle Jackson for being the most amazing sales rep ever!

Went here to get a new phone since mine got destroyed. I thought for sure my pictures and videos of important past family events were long gone. But Teresa R helped me get them back!! She told us all of our options along with the best price/deal and was amazing ! She was so helpful and patient. She answered every question we had! Id recommend her for sure! Thanks so much for all your help Teresa R!👍🙂

Zach went above and beyond for me.It was closing time and he stayed as long as needed. No pressure or sales pitch..just great customer service which is rare these days..

Dan was very helpful and friendly! Great Job!

Great customer service. Liz was able to help me with my issue and also let me know of a discount that I could get for being a Veteran. The employees were very friendly and genuine. I will be coming back with my kids next week to upgrade their phones

We switched to Verizon and we went here when doing so. The service was friendly and helpful for everything I needed each time I went in as we were in the process of switching services, getting out new phones, and completing our trade-ins. Teresa was our main representative that assisted us with everything and she was amazing, but other staff members there were pleasant and friendly as well while we were there! Very pleased.

Friendly and knowledgeable workers, clean and organized store, comparable prices

Excellent experience, very knowledgeable and friendly!

We stopped in to get a quote and Dan the manager was so helpful! He gave us a quote for 5 lines and we are defiantly going to switch over from tmobile now. He was extremely nice and helpful and was able to answer all of my questions! Such an amazing experience at this store, will defiantly always be using this store and working with Dan!

Liz was excellent while helping me upgrade my phone. Answered all my questions and helped me get the best deal for me. A great overall experience. Very friendly location.

The absolute WORST customer service ever. 10 days, numerous trips to the store, many many calls to tech support, customer service, supervisors, driving across town to get a second opinion on my phone...all for a phone that DID NOT WORK, however they would not replace. Finally, they agreed to have me pay a restocking fee just to get a phone that worked. I was treated rudely and they are dishonest. I will never go back. I strongly suggest before going into a Verizon store you ask if they are a corporate store. If they are not, do NOT shop there.

Love this store. They give you a customers matter vibe like no other. I’ve had nothing but issues with my account from other surrounding locations and I can finally say this particular store was a saving grace.The manager was super helpful and efficient with my concerns and we were able to get my bill to a reasonable rate. I’ll be doing business here going forward. No doubt.

Great guest experience! I will be shopping here going forward! The sales guy answered all my question, quoted me with a formal-thorough quote, and made me feel comfortable in this current COVID “climate”.

Better then the rest. I was afraid of the COVID steps in place. This store nails it! Dan quoted me 4 lines to switch from lame a** sprint. Will strongly consider!

Very helpful, definitely go see Dan and the team for all of your needs.

Dan is the best! What a stellar experience from start to finish! Not only is this store nicer and cleaner than the bigger Canfield and Boardman stores, but the employees seem more knowledgeable and professional. Shop here, you’ll be glad you did!

Was at Verizon in Austintown OH 44515 today. Jonelle M was professional, friendly, and very knowledgeable. She walked me through every step along the way and updated me on how much longer the process would take. Answered any and all questions I had. Jonelle is an asset to Verizon!! Appreciate all your help.

Elizabeth has amazing customer service. She had taken her time to explain everything thoroughly. I highly recommend allowing her to assist with your services!

Dan was very pleasant to work with. Will upgrade every time with him. Clean store with great people.

Liz was amazing! She made a usual painful experience bearable. She put her mask on seeing that we had ours on. She is very knowledgeable and very friendly. Give this girl a raise before she leaves.

Ok cool place not much inventory are high gig phone but if u can wait great place and friendly ty

Went to verizon to see if we could bring our phones an switch to them. Unfortunately my phone was locked but Jonelle was very helpful, ended up getting a new phone an so did my husband. Very happy with our decision to go to Verizon . I would highly recommended jonelle at verizon.

Amazing experience at this store. I worked with Dan to get a new phone. He worked hard to get my number transfered to Verizon. Was very happy with my new phone. Thank you for all the time you spent taking care of your customer.

I am updating this review from my previous 1 star review. Because after I posted a very bad review, I was contacted by Dan, the manager. And my case was escalated. My account was credited the promised amount. And as of today, I can say that I have received everything that I was promised on my first visit to this store. So I promised to update this review to reflect that. Dan definitely was professional the entire time throughout this, and so Ill give him the benefit that in complicated deals like this, with many moving parts, things get mixed up. My deal involved Verizon offers, Google offers and offers from the store in Austintown. So things got confused, and now theyre straightened out. But I would advise everyone to save their paperwork and read the fine print because if I hadnt done both I wouldnt have gotten $1900 in offers from the 3 places. But now I have. And I will say this, after years with AT&T, that the Verizon coverage and signal is better. There were several dead spots for AT&T that always dropped calls and Verizon does not. So I am now happy with my new phone, my new service and I now have unlimited data for the same price as my 15GB plan with AT&T.

I went to get a upgrade for my daughter phone, I walked in and was greeted by Jonelle she was professional,very nice, very helpful and actually fast

Teresa are at the Austintown Verizon store is the most fabulous helpful employee I’ve ever dealt with she takes the time to give you good service so problems and she’s just a wonderful person she did a fabulous job I just spent almost $3000 in here your store and she was helpful with everything been over backwards for us great employee

Jonelle was very professional and patient,also knowledgeable. Answered all our numerous questions some of them again and again....Would go here again because of her

I upgraded my phone from the iPhone XS Max to the iPhone 11 Pro in November, 2019. I got an email today, January 11, 2019, stating that my bill was updated. With a one time charge of $555 dollars. I called Verizon customer service and they said the charge was to pay off my old device. Why am I paying off a device I returned for an upgrade? The Verizon customer service call center representative I was working with called this store and they stated that they have NO RECIPT/DOCUMENTATION that my phone was returned to them. Therefore there is nothing they can do about it?! The representative I was working with stated back to them that he sees the return on his end and he can attest to the fact that I returned my phone because his system is showing the return of my old device. This store denied a return ever being made. Clearly there is an underlying issue with their staff. Do not go here/trust them with your services.

Service was excellent !!!

Friendly customer service. Jonelle went above and beyond to help me with everything!

Not knowledgeable about Verizon spam and call filtering. They want to sell you a plan to block robocalls when in reality Verizon has one for free. According to Verizon everybody will be automatically enrolled eventually. Must go through several steps to pay a bill. They will not accept a payment unless you have a drivers license. To pay a bill?? Ridiculousness! TCC customer service told me if I did not like that store Im more than welcome to not go there. Very rude person I spoke to on the phone! The customer service rep on the phone also did not know about Verizon spam filtering and call blocking. I recommend you stay away from TCC stores.

Dan helped my dad upgrade this week and while I was not yet upgrade eligible he took the time to look into our account and go over and address all of our needs and got me into a new phone with a buy out.He was very professional. Took his time, but didn’t waste any of our time. It was all well spent. It’s a great store, with a great work ethic. Very customer care oriented.Thank you Austintown Verizon. My family will do all business there from now on. And I’m spreading the word about our experience!

Teresa was a very patient, helpful & a delight, bravo to her customer service, a big thanks for the help & kindness I received.

Teresa has helped on several different occasions and has always impressed me with her knowledge and excellent customer service skills. I always go to this Verizon location on the hopes of having her help me.

Teresa helped find me an upgrade this afternoon and really knew how to talk to us. Very friendly and satisfied with our visit!

This place was not a friendly place to go, not to mention them trying to walk off with my phone pay-off money. Not sure y Verizon lets this company operate with their name, but kinda makes me not trust Verizon. I recommend going to an actual verizon store unless you want a headache.

I was waited on by Kevin, he was amazing! So helpful, and so patient. Hands down the best customer service I have ever received! 10/10 would recommend.

Teresa R I have been in Verizon stores for problems and new phones but no employe has ever been as knowledgeable as Teresa and as courteous, Verizon has a gem with this employee.

I went into this store(Austintown) yesterday (6/10/2020) to ask about prepay sim kit or activating for post pay two brand new Samsung phones I bought directly thru Verizon. This was about 4p. Est. A very impolite male said we dont have any go to another store. I asked if he could check to make sure another had the sim kit since it was a long drive. He said they got a lot without checking. As Im talking to him he walks off. I start to talk to a very polite female we was giving me details about different way post and prepay work. As she is talking to me this Male talks over her and tells another person who just walked in that she can help her. Even tho he was doing nothing and she was helping me. I spent almost 2k on two phones. This is how you treat your customers? I will be calling regional management for Verizon to report how I was treated. I was very kind when treated with disrespect like this. I just let after being pushed off. A gentleman named Clint from the canfield store help me find a card. At the boardmen store I was inform that they dont sell sim kites for prepay, and didnt understand why the Male from Austintown couldnt have helped me, and said Boardman had them. After talking with Cindy from Boardman store she helped me with the cards. I want to thanks Clint(canfield), and Cindy(boardman) for their professionalism, and politeness they showed. After reading thru the Austintown,oh store reviews I see that I am not the first person to be treated in this manner. Fix the problem or you will see bad reviews from upset customers as myself.

Outstanding staff. Great customer care. Less hassle. No hustle. Very friendly and knowledgeable.

Was having problem with my iPhone because of an Apple update. Christina was AWESOME! She took the time to search for the info on her own and helped me figure out what was happening AND how to fix it. Super nice. Super awesome. Thank you Christina!

Kevin at TCC Verizon in Austintown is outstanding in every way. Thanks to Kevin, I now have renewed faith in Verizon. I will drive to this Verizon location from now on. Kevin is friendly, knowledgeable and 100% professional. I will never return to Verizon in Niles. Kevin at TCC Verizon is worth the drive. No hassle, lower prices and best deals and no long lines. Youre greeted with a polite smile and everything is taken care of at a price I can afford. Thank you Kevin, you are the best!

I was welcomed inside by Teresa R as soon as i got here, which is number 1 for me. I switched and transferred my plan from att with verizon at the austintown location. It was my first plan/contract so she helped me with all my questions about the transfer making it very easy for me to understand and switch. Very nice experience!! Highly recommended verizon retailer

I generally do not write reviews, but I must make an exception in this case. A few months back, I had a lot of questions about new phones, the new Note in general. I ended up adding 3 new Samsung phones and accessories to my account. Today I added 2 IPhone XRs with accessories. I cant express enough how great the staff are. They leave no questions unanswered. They are friendly, efficient, informative, attentive, and just awesome. I have been a Verizon customer for a decade now, and this store and the staff there are a large reason why I have stayed so long. I have never walked out of this location feeling like I my needs were not met. Thank you for the great customer service.

Robert was awesome. He took his time answering all of our questions and was very patient in spite of having multiple customers with issues. He took care of everyone, multitasked, and did it efficiently and pleasantly. Very pleased that we chose to stop in here.

Very helpful/thorough and knowledgeable. I knew what my wants and needs were and got the new phone and great plan.

The last few times I was there they were not very helpful!!

Teresa updated our plan & explained everything & answered our questions. The jet pack we needed was in stock. We will support this store.

I went in asking about the Samsung 9 and there was no attempt to help me even though one rep was free while the other helped another customer. When I did receive help the rep acted like I was inconveniencing him. Do yourself a favor - Dont shop there!!! Drive a little further down the road to ANY OTHER VERIZON STORE, where they will appreciate your patronage.

Robert and Kevin did a great job taking care of all my business needs!!! Highly recommend!!Thanks a lot guys

Highly recommend. Try his location is not as busy as the main retailers. I did not feel pressured or rushed. Customer service was excellant. Bobby was very friendly and knowledgeable.

VERY SHADY BUSINESS OWNER. STEER CLEAR OF THIS PLACE

So after traveling for several months out of the country we stop in at this Verizon store to get a new phone service started back up for me and my wifes phone. The sales man that was working at the time immediately said that my phone was too old to be put back on the the network and I needed to buy a new one. He also went on to explain that my wifes phone had been locked because we took it off of Verizons network while we were traveling and that he had no way to unlock it. We thought this was strange but we left the store and called the last phone company that we a bought a Sim card from to see why our phone was locked. They explained that they had no way of locking the phone. This made sense because we used about 4 different Sim cards from 4 different companies while over the course of several months with no problem. After going back into the store to try and get my wifes, almost brand new, Verizon phone activated the salesman refused to even try to put in a new Sim card and activate it stating that he had been doing this for a long time and that it just simply wouldnt work. We leave the store again and dig thru our bags to find the old Sim card. Thankfully we saved it. So while sitting in the parking lot just outside the store we insert the card and low and behold it starts giving us prompts on how to activate the phone!! Not 5 min later we have the phone working. However, it was not with the number we wanted. For the 3rd time we walk back into the store to show the guy that we had the phone working. He very rudely referred us to his coworker saying that he had something else to work on. Being suspicious that this guy didnt actually know what he was talking about, I did a quick Google search to see if my phone was no longer allowed on the network. Guess what? IT IS! After a quick visit to another branch not only is my phone reactivated but the sales person at the new store help set up auto pay! I am writing this review to hopefully help someone else not go thru what we did. BE WARY OF THIS PARTICULAR BRANCH! Especially if you have something not so simple that needs done. They dont seem to be very educated and appeared to be very lazy. Take what they tell you worth a grain of salt and get a second opinion if you are in doubt.

Liz and Jay were very helpful and very professional.

This is a damn phone store and they dont answer the phone!!

Very helpful, great person who took care of me, forgot his name. All my questions and service were answered and taken care of. Thank you

This place is rude and had bad customer service . I tried returning a phone case that didn’t fix my phone and the dude said we can’t take it back because there is surface scratches. I said how the heck to you know if the scratches were not already there. I will never shop there again and I advise no one else to either

This is the worst Verizon store ever they are rude they talk to you like they are doing you a favor by talking to you. When you buy a thousand dollar phone the charger and the brick should be in the box and my wifes was not dont you think they should check and make sure that its all in there for a thousand dollars. But they said its not there job to do that . Verizon should be real proud of these bone heads this store should be closed or get some people in there that know what they are doing if Bobby is a terrible manager

Told Dan, the salesperson, twice that I wanted only a bare-bones plan, no insurance, extra storage, Etc, only wanted to be billed for my service. A bunch of extras were added on my plan which took me 45 minutes on the phone with Verizon to get corrected.Also bought a jetpack, unlimited data, because I was told that it would only be throttled (to 3G speeds) if I exceeded 22 Giggs per billing cycle and was receiving from a busy Tower. Turns out that after 15 gigs the data rate slows down to 1/2 Mbs (which makes standard websites slow to load), regardless of location. Im considering canceling the entire service.Be very careful at this Verizon store, or consider avoiding it entirely!

The service is rude, unprofessional, and not customer facing! No wonder they are always empty! I went yesterday to see if they could load my pictures and downloads into my new phone ($600 value) and one of the reps was very rude and asked me why the Niles Verizon Store did not load them when I purchased the new phone there. I politely asked her to repeat her out of place comment. She said we will charge me $20 dollars to transfer my data since I did not purchase the phone from them! First, of all I did go to the Austintown and they did not have the phone I wanted nor accessories, so that is why I went to the Niles store! The Niles store is by far the better store!