Went to look at their inventory and they had great customer service. Sadly, since the shortage there wasn’t many cars available. However, as I mentioned, they had great customer service and were very easy to talk to!

All I can say is WOW!!! I have never been treated so well at a service department. To me that is the true test of a dealership. Sales people can be very nice but have an awful service department. I can’t comment on the sales but the service department was amazing. I was treated fairly and like a human not belittled or anything (as is common elsewhere for mechanics to treat me that way as a woman). I really wished I lived closer (or even in your state) as I would come there all the time. Thank you for helping me and seeing me promptly when my AC stopped on my drive home. Brandon you rock!!!

Service dept is horrible. They tell you online when you make a service appointment that a rental vehicle will be waiting. When you get there they tell you NO courtesy loaner vehicles are available, they didnt even have the decency to call and let me know before I drove 70miles to this dealership. Service manager didnt even seen to care, blamed it on Acura corporation. Very poor customer service.

Great customer service all across the board

Awesome since Fall 2018 when I first began receiving auto services from this location. Today theyre actually playing a movie with fresh butter popcorn 🍿 from their machine!! So warm and friendly here... Literally every single time we visit!!!

Id give zero stars if I could terrible service Thomas quoted me 1 price charged something totally different would not recommend its no way to treat family

Just recently purchased a vehicle from family motors Acura so far so good, though my vehicle is a 2016 it looks and runs like new.

So happy and relieved that I brought my Lexus to Acura on Wible!!! I saved $450, time, and it was great! They have cookies and great coffee while you wait.Excellent customer service from Nick in service!!!Edit: They even washed my car! 10/10 wish there were more than 5 stars

Filthy lying car salesmen . Terrible customer service . For an Acura go out of town .

Bought my new car. I love itA 2015 Ford escape. Great customer service.

Great and friendly staff. Willing to work with you if you cant afford the service.

Raul lopez is a awesome guy he treated my wife and I like family and helped us drive away with a great car that is perfect for are family we highly recommend family moters acura go in and ask for raul you wont be disappointed

Raul is a wonderful person to work with. He is friendly, attentive, & knowledgeable. So happy with the car buying experience there. I love my new RDX

Good I came here to buy. Great selection of New & Used cars. Plus side is that they have a great & helpful Sales staff

Fast and quick service. Their oil changes ate very inexpensive here. I would recommend you bringing your vehicle for service to Acura. You will definitely save some money.

I bought a used Mercedes Benz from them and overall, it couldnt have been a better used car buying experience. Our salesman was John Q, and he was great. We live in Texas and had to pick the car up, so there was a lot of forms that went back and forth. It was a very good deal and everyone at the dealer was a pleasure to deal with.

The sales rep Ryan was a pleasure to work with. He helped us find the perfect car for our daughter. Fantastic service!

I received the absolute best service from both Salvador and Nico! I would recommend everyone to Acura they truly treat customers with respect. Salvador is very professional, also smiling and listens to his customers wants and needs of a car. And Nico is an amazing finance manager who will work with you to get you approved. Also, very professional and always with a smile. I’m so happy that I had the pleasure of dealing with them both!

Raul Lopez helped me with my car. I got a great deal. He was polite and very friendly. Easy to talk to, and helped me every step of the way. Daniel Q. and Raul helped me get financed for a fantastic car. I would recommend Acura of Bakersfield/ Family Motors to all my friends and family.

I would definitely recommend to anyone looking to purchase a vehicle to come by Acura! the people are so friendly and so helpful and go over and Beyond to help you into getting a vehicle! I couldnt have made a better choice in my selection when it came to purchasing my vehicle. they are absolutely the best!

Bright, cheery dealership. Bought my car 4 yrs ago. Have taken it in for all service. They have a relaxing waiting area, or ask to be dropped at a local restaurant (i like Crest Bar and grill). Or, they will transport you to home or work. Always a positive experience.

On a scale of 1 to 10 Id give them a 6

The sales crew were all so helpful and very knowledgeable of the car I purchased. Personally, I do not like the process of buying a car, but Bakersfield Acura had me in and out of there in record time. They were honest when discussing numbers, and overall made me feel very comfortable with the purchase of my new car!Update: literally, the week I bought my MDX I began having issues with the infotainment system. I called the salesperson and left multiple messages with no answer. I called the general manager and still no answer. I then called the service department with no answer. So I put my complaint In Writing to the dealership - still no response. Fortunately, the issue resolved for the most part. I still have issues periodically where the screen remains black but by shutting off the car and turning it on it usually comes back on. Sometimes but rarely it takes several hours of the car being off for it to resume to normal. I have had nothing but problems with this dealership. Getting service done is a headache!!! I purchased a small part for my rear window wiper which I was told would arrive in a few days and they would call. No one called. A month later I started calling. It took 3 months for me to finally speak to a person and get the part I paid for. The last service I took my car in for the girl told me they overbooked and my oil change would take an hour and a half. So far that’s the best service experience I’ve had with family motors. The time before that they told me to be there at 7:00 when they opened and they would take care of me. I was ready to drive off when the doors finally opened at 7:12. Needless to say, if you have to buy an Acura, which I would recommend not to as they are terribly overpriced Honda’s with poor steering response, DO NOT buy it from Family Motors. It would be worth your time to travel out of town to Valencia or anywhere besides Bakersfield!

Great service and great prices. Weve been going to them since we moved into town and have not had a bad experience. They work with your schedule, provide courtesy drop off/pick up, and price match on parts.

I called ahead of time, they ordered my tires i needed and then took care of my alignment. Jessica at the front desk is super nice. Always remembers my name. I have been a customer since 1997. David Owens took the time to make sure they checked out the rest of my car to make sure it didnt have any other issues.

Ive been a customer of Acura for over 6 years now. I have never been as pleased with their service as I have been these last several months with the new management. The staff is all very attentive and caring and the quality of their work is also great. Danny and David are typically the people who I deal with the most and theyre both professional and diligent in their jobs. Kelly- the shuttle driver is also an amazing individual who sincerely cares for his customers. Keep up the good work Bakersfield Acura!

I recently bought a truck from Acura about three weeks ago. The process was so easy and stress free with the help of Jose Gonzalez! I went home with a beautiful Red Tacoma. Thank you for all your help Jose! I would definitely recommend him if you are looking for a vehicle, he was very knowledgeable, kind, and patient!

Typical car dealership

Raul Lopez and Samantha were very helpful. Our purchase process was quick and simple. Raul answered all of my questions and reassured I had no worries. Thank you so much, my birthday gift is perfect.^_^

I met with Steve, a very sweet and kind young man. He made us feel right at home.

I texted Samuel Cardenas, a car salesman im assuming, in order to trade in my vehicle. After countless texts, we were not able to come to an agreement. The last message he sent was “No one is going to give you 19 for your trade good luck” which i found to be blatantly rude. If this is the way customers and future customers are treated im glad I did not come here for a vehicle.

Samuel Cardenas was very helpful in finding me a car. I mentioned that I was in a rush and he helped me find a car in a very reasonable time. The customer service presented by this company and the employees was incredible. I would definitely recommend getting your next car from Bakersfield Acura!

On the way from LA to SF for the Fourth of July, the AC in our CRV stopped working. It was 100°+ and we had hours to go with a dog in the car with us. Omar and his team made time for us and made sure we were comfortable. Amazing that just 2 hours later we had a new compressor and back on our way to spend time with family.The friendliest and most helpful service department I’ve ever dealt with.

I came into this place expecting the same thing from every dealership. I was expecting to have like now chance at getting a vehicle due to my low credit and first time buyers with such a little down payment. I had two great workers help me out so much and pull so much strings to get me what I wanted. I was going in to see one car that I didnt want, because the car i did want was too expensive. They pulled enough string from me to get the car of my dreams! They were able to make the payments cheap as well! I appreciate their great service, of all the dealers I went to. Their Service was the funniest and most helpful. I give them my full appreciation on helping me. Thankyou Samantha and Nico

Whether its purchasing or leasing a car, or servicing your vehicle, the staff at Bakersfield Acura are always friendly and helpful. Weve gotten our last two vehicle here, and each time the experience has been smooth, and actually enjoyable. Ill likely go back for a third vehicle when the time comes.

Very good quick,service. Hope I dont need to see them again for a while, but if and when I need work on my car Ill be back

Bakersfield Acura was exceptional in every aspect. Extremely helpful at the beginning with any and all of my questions. Their whole team worked with me to make everything work for my family and our needs with both the vehicle and the financial spect. Responsiveness was phenomenal. Ask for Thomas Hale he helped me and I would recommend him to anyone!

Excellent service, and Thomas was a pleasure to deal with. Quality cars only, highly recommend this dealership. Will definitely look to this dealership when Im in the need for another vehicle.

I was very pleased with my experience here I would definitely recommend Jose Gonzalez and Daniel Quillen if you are looking to get a great car they were very dedicated in getting me into my beautiful Honda Accord. Thanks Again!!!!❤

Very sad with their poor customer service. The service dept Rep Cory was unprofessional and wouldnt accommodate my disabled needs. He sent my husband in for a rental since our car had to stay due to a manufacturing defect. My husband explained how its painful for me to get in or out of a small sedan and to please get us an SUV. Cory told him it would be an extra charge. My husband said this is not something we should get charged for but realized Cory wouldnt do anything beyond his capabilities to help us out so he said ok thanks. Got to the rental place and they asked for paperwork which he was not given. Calls to speak to Manager David to tell him about Cory, but finds out he needs to pay a 50 deposit, so David starts questioning my husband and says its only 50. Because apparently 50 is not a lot of money. (Id like to see him give me 50 dollars just because). Regardless, theres was no need for questioning and treating a loyal customer that way. I Remembered a kind helpful person named Tina works as a customer service manager and I explained what happened she was kind but couldnt do much for me since I cant drive the car. Now sadly I have a sedan sitting in my garage I cant use. Very disappointed!!

We broke down on I-5 and had to have our car towed on a Sunday to the Bakersfield Acura. The Service Dept was not opened, but we were at least able to drop off the car at the overnight drop off. The Sales Manager was very helpful in obtaining a rental car for us to continue with our trip. He did the best he could under the circumstances. The car was repaired there and so far is running great. Thank you Bakersfield Acura!

My old dealership when lived hear. Excellant service as usual... great job.

I ordered new all season mats from this company online. I called and advised the online sales manager that the mats did not fit. He advised me that I probably put them in incorrectly. I sent him pictures to his phone to show that that was not the case at all. He thought it was weird and notified me that I was correct. He said he was waiting for another order of them to come in and that he would get back to me on the size. Not only did I never hear from him but I paid for a product that doesnt even fit. Please go some where else for you online product purchase you will be much happier.

I had a wonderful car buying experience at this location. I was initially nervous to make any sort of deal as Im inexperienced with the process, but Thomas Hale and Daniel Quillen completely reassured me and went above and beyond to make sure I had everything I needed! I would strongly recommend anyone who is considering buying a luxury vehicle to go through Bakersfield Acura.

Great experience. Did not feel pressured or rushed. Our salesman, Jose Gonzalez, was pleasant and knowledgeable. He worked with us and followed up after our purchase.

This a good place to come and do service to youre vehicle. This place is nice and the people polite and helpful. I love Acura, Acura is a good car brand to trust.

I want to thank Glen H and Daniel Q for all of their hard work with helping me get a car. I had little down and a repo on my credit and they worked so hard for a few days to get me approved and got me qualified for a car I absolutely love. I would recommend these 2 to anyone needing help getting a car with bad credit . Acura Bakersfield

It was an enjoyable experience. The workers were friendly and informative and really helped out when it came to asking a lot of questions and giving advice on what a good decision was.

Awesome place. Salvador is the best! Thanks for the great car man.

Easy to work with great inventory and hassle free environment. Ask for Oscar or Cardenas or Arredondo. You will not regret it.

I bought a used Toyota Corolla from Bakersfield Acura and couldnt be more happy. The service was fantastic, the whole process was completely painless, and I got a great deal! These guys offer a 3 year/36k warranty on all their used cars, not just Acuras, which is amazing. Raulie and Daniel are the best!

Took my TL in for an oil change and tire rotation. The receipt says they topped off the fluid levels, but the Power Steering and coolant reservoirs are at minimum or below. Im guessing all the fluids aside from the engine oil never got topped up as they claimed. Not impressed with the new owners service department at all. Seems like theyre cutting corners whenever they think they can get away with it (and quoting exorbitant prices for repairs). The people were friendly enough, but the actual service has sadly deteriorated.

Very nice, positive, professional, helpful service staff. $29.99 for semi-synthetic oil change, full inspection and car wash is such a deal plus get the benefit of great service personal

I Recently purchased a Certified Pre-Owed Acura RDX 2015 with 46k mi miles about two months ago. Great condition and Price. Great salesperson and all.Now at 49k mi. I’m experiencing some undercarriage clanking, thumping and snapping over some uneven surface and when just parking. Thinking that I wouldn’t have to worry about the problems because I purchased the extended warranties offered for $5k and that Acura would take my vehicle in with no questions to inspect the explained issues. Yeah they are willing to do so for a Fee of $145 to “Run a diagnostics on the car “ I took my key fob and Left. What a bunch of bologna. I will never pay for another Acura warranty if that’s what the end result is.

Sal and the sales team were awesome to work with. The only way I would have given them five stars is if they would have given me the car.

Thanks to everyone here at Acura. Ive been coming here for 3 years now and they always provide great service. They were able to get me back on the road. I would definetly recomend anyone looking to buy a car to check them out. I also want to say thank you to Artemio and to Javier for helping me out durring my visit. Keep up the good work!

Really shady. Required a $250 safety inspection to complete a lease buyout saying its required by Acura and that every dealer does it. Obviously a lie and confirmed when calling other dealers and Acura corporate and completed the buyout in Valencia.Every experience Ive had with this dealer has been poor from sales to service. Previous Acura dealers were considerably better.Annoying that I have to go to Valencia Acura for everything now but I dont trust this place with my car or anything else.

All my service needs done here

Excellent work with respect answer all question detail of vehicle. definitely will purchase again!!! Thanks to Raul Lopez& Ned for our new acura MDX really good experience!!!!!

My wife and I are over the moon with the service we received while searching for our perfect family car. Raul and Nico were two of the most amazing people weve met they helped us find the perfect car and we got approved within the hour ! Very much recommend Bakersfield Acura !! And Daniel as well ! Highly recomnded !!!!

Their sales manager named Daniel Quillen is very aggressive and unprofessional. Gladly Bakersfield BMW took care of my needs without a sales manager forcing down their opinions to customers.

Sal Medina was superb! His personality and knowledge made the experience fun and informative.

They were extremely helpful . They bent over backwards for me. I really appreciated their help.

Great staff and great management go see Julio Torres & his team for your transportation needs

Great customer service from David HernandezService Manager at Bakersfield Acura highly recommended Thank you.

Awesome, Service .Thank You Raul Lopez and Lupe Pelayo - Raygoza, Excellent Service

The best service ever

Just bought a 2019 Acura TLX Aspec AWD 2 weeks ago. Got a call from the svc mngr saying I need an update. I explained to him I wouldnt get off of work in time to make it before they closed. The svc mngr said not to worry about it and had someone wait there just for me. After showing up (after hrs mind you), the svc tec pulled me right in and started the update on the recall of my car. I was inside the waiting area, and the svc mngr himself was still there and came up to me and said he was glad I made it and right away offered me a carwash to make my time worth wild. David is the Man! And he WILL take care of you. He was there throughout my entire visit to make sure my visit and the needs of my car were met and taken care of promptly, efficiently and to great standards.

I bought a new car here and it was a great deal I always go to LA to buy cars cause they rip you off here but this place was different got a great deal on a new ilx in 2016 and service is top notch they never rip me off like other dealers i wont mention no names but rymes with alexis lol

Bakersfield Acura’s sales team RaulieAnd Ned were extremely helpful with the purchase of my new 2018 MDX. They made the experience friendly and and met my expectations. I highly recommend them to anyone looking into their next Acura Purchase.

Ned and Daniel both helped us out. We came to Acura to just take a quick glance at the new 2018 TLX Aspec vehicles. Ned greeted us with a very positive attitude and was very very friendly. He had a lot of knowledge on the vehicles and didn’t hesitate to answer any crazy odd questions we had. This place isn’t your typical dealership, very relaxed and there wasn’t a time or moment of our experience where we felt “pressured” or “pushed” to try to make the purchase. As we were coming up with a deal Daniel stepped in and got us the lowest possible price. Bottom line, the people here are going to make you feel very very welcomed and there not going to try and make you make a quick decision, or make you feel pressured. I will absolutely be doing business in the future with Acura of Bakersfield and the fellow employees. Once agin thank you Ned and Daniel for making this one of our best car purchasing experiences.

Its a good place to buy parts it a car. Just not good to buy part in cash and get a refund, that 10 days wait turns to a month and then some fast.

Came From Out Of Town To Bakersfield Acura for service and was amazed! I was greeted and Taked care of by David Hernandez He had my Tsx fixed and washed. Definitely would recommend to everyone, wish they had more snack nd drinks But Still Fully SATISFIED!

I woukd like to thank Raulie, Daniel and Samantha for their assistance and great customer service in the purchase of a new car for our daughter.

Its always a great experience walking into Bakersfield Acura, great service every time I go, Awsome customer service.

Great team and the got the job done thanks for my new to me car

Attended us in such a phenomal way, extremely polite and sweet!

Fast friendly service 😁

I bought an Acura RDX new in 2017 from family motors Acura with an extended warranty, currently the car has lass than 20k miles on it. About 2 months ago we started having problems with the transmission inconsistently having a delay in the shifting from second to third gears then it would slam into third gear. We took the vehicle into family motors where they changed the transmission fluid and did a software update. Less than a week later we were back at the dealership and they turned us away after a short test drive stating that they could not recreate the reported problems and told us to return if the problem continued. Since then we have be back to the dealership with the same problem that was not solved and the same answer from the dealership. I decided to take the next step and call corporate Acura. After getting the run around for over 2 weeks and we are still driving a broken vehicle and Acura refuses to fix the on-going transmission problem. What happened to car manufacturers standing behind their products?

Very very rude extremely rude didnt even try as soon as that we didnt have or couldnt afford or something Im not sure felt as if the fellow we talked to was just in it for you know selling it Im actually trying to help us to find one he actually told us you might want to check out Honda there a little lower priced very very disrespectful just so you know it was a heavier-set guy not real sure what his name ones cuz I dont think he ever really told us completely just utterly rude never go here again but if I can make it a zero I would have I do not recommend this place

This is a good place to take your Acura....

Raulie López is # 1 sales man! Great customer service and awesome team of people working at Acura!!

My wife and I went car shopping on a Sunday, August 27, 2017. Our first stop was at Bakersfield Acura on Wible Road, to test drive a certified pre-owned Acura RDX. The vehicle met and exceeded our expectations. However, we needed to compare it to other vehicles we had in mind since they would not budge on the internet sales price. Our salesman Glen and his manager Daniel were nice and provided us with finance options. When we informed them that we had other vehicles to go look at for comparison, they didn’t pressure us with awkward sales tactics. While we were test driving another vehicle at the Chevrolet Dealership next door, Glen sent us a thank you text with a picture of the car. At the end of the day we went back to Bakersfield Acura and purchased the car of our dreams. This is the nicest quality vehicle and fits the budget we had set for ourselves. We took delivery of the vehicle a couple hours later. Glen helped us set up some of the features on the vehicle, including the free 3 month subscription of XM radio and synced our cell phones with the vehicles Hands Free Link. When we got home we noticed that there were a few discrepancies from the “182 point certified pre-owned inspection checklist.” We returned to Bakersfield Acura on Thursday, August 31st where the friendly service manager David and his staff, along with Glen, all met us at the door. They immediately addressed all of our concerns and answered all of our questions. We were treated with respect and courtesy. They made us feel like the most important people there. They corrected all of the issues faster than we have ever seen any service center, including detailing the vehicle. While we waited, another staff member brought us bottled water and stopped to talk to us like we were family. Overall, our experience at Bakersfield Acura was excellent. We are extremely happy and satisfied with our purchase! The service we received at Bakersfield Acura was top notch! Good job guys! We highly recommend Bakersfield Acura to anyone looking for either a new or used vehicle, you will be treated with respect and you will receive absolutely the best A+ service possible! Thank you!

Professional staff. They dont use any tactics that make a shopper feel uncomfortable.

Free airbags, plus they washed my car!

I love my visit today

I wish I could say I was I was buying a car but we were just picking up their Christmas tree

Poor customer service, poorly managed dealership. If youre going to buy a pre-owned or used vehicle please look elsewhere.

After having a horrible start to my week, the manager Rob was amazing and worked with every concern we had. Thank you!!!

Purchased 2013 Acura TL and the battery died 3 years into owning the car. They replaced the battery and 2 years after that replacement the “new” battery is now dead. They said that they don’t cover the replacement battery nor do they give any pro rating towards a new one... frustrated at having to replace a battery that is 2 years old and has a 100 month warranty but they don’t want to honor it. Way to lose a customer!

I Took My Car There For A/C Service They Told My I Need Discharged Hoes To Be Replace. After They Replace It. After I Paid Them I Went Out Side To Get My Car. Soon I Got In To Try The A/C Did Not Blow Cold And Was Making Noise So I Went Inside To Tell Them That. They Took The Car Back In And Then They Told Me I Need A A/C Condenser And A Dryer To Be Install. Another Word They Did Not Fix My A/C And They Want To Make More Money Off Me Scammers. Watch Them.

Today I went down to look at some of used cars it would have been the Third vehicle that I purchased from Family Motors but I was so rudely treated like a stepchild the place has changed so much since the last time I was there one of the head managers treated me like if I was an idiot that I never ever purchase a vehicle before hes down talk me down graded me I should have wore a bandana and a joint in my mouth the way he treated me I wont never go there again I found another one shortly after across the street Ill be working on that deal

Not good at all!

Not a very large dealer but they have a decent inventory

Great company

Helpful service

Very good

I got my car from them

Awesome place

Great people