My Dr sent over prescriptions a week and a half ago. When I went that day to pick them up, I was told one was out of stock and they would have it the very next day. Literally a week and a half later and they finally got the last prescription. Get to the store to see yet again the pharmacy drive thru is closed. Get inside the store and the line for the pharmacy was back to the ice cream. The pharmacy was completely closed a couple of weeks ago on the weekend. People actually need their prescriptions. I understand people get sick and short staffed, but this is unacceptable. I do want to say kudos to the ladies in the windows today. They were doing the best they could and were friendly and efficient.

Customer service at this location is very poor. I do not shop there due to that fact. When I have been in there, the ONLY one who has ever been polite is the elderly woman in cosmetics. I had to go in today to pick up pics my husband ordered. wasnt greeted with a hello....I was asked you here for pictures? waited..then asked what is your name? waited ....was handed my envelope and told you can go upfront. I felt as if I was an inconvenience to her for me being there. No...Thank you....or have a nice day...nothing....even from the beginning I was polite and told her Thank you. The young man at the register was polite and told me to have a good evening. It isnt that hard...no matter if it is or has been a bad day...to say...Hello, may I help you? And to at least say Thank you...or have a good day. I am a customer. i shouldnt feel like an inconvenience where I spent my money.

The only reason they get it to is because I know that the issue is not entirely their fault. Having said that the service they provided through their covid drive through line was atrocious. I showed up at 2:15 for a 2:30 appointment to get my nose swabs and it is now 4:47 and Im leaving Walgreens after getting test.The event was out of their control was that a car in the line died and will not start. Were they lacked was their ability on doing nothing. I sat in the parking lot for 30 minutes on hold before I found out what the problem was. Then I got out and I pushed the person into a parking spot oh, nobody in the store bother getting out to help her they just let the line back up.

No matter if I sit in the drive through or go inside, it’s always at least a 30 minute wait. Then they never have my medicine right. Switching pharmacies after this trip.

Customer service representatives were helpful and courteous, but the coupons are deceptive. I do not recommend going there.

They NEVER answer the phone and prescriptions takes days to a week to get filled. Choose another pharmacy in Bardstown.

The pharmacy is hideously understaffed and the business hours are too limited. Lines are entirely too long.

Was on hold for 45 minutes just to have the recording tell me they were on a lunch break. Which is a lie. The worst Walgreens we have.

Terrible! Absolutely hate they are one of the very few pharmacies in town!Never have enough stock of a recurring medication I need, and takes them between 3 and 5 days to get it. They close the drive thru randomly and no notice. Even tried calling Aaron West, regional director to try and get resolution and left numerous voice mails to contact him, and apparently he refuses to call back.Thanks for nothing Aaron West, and thanks Walgreens for being pretty worthless!

They do not seem to communicate very well. Waited for 20 mins and no one ever answered my call. They messed up my medication for the last time. Switching today

Fast refill on my prescription love the workers there really nice employees A+

Took my prescription to get filled at 12:00pm she told me it would be ready around 2:00pm I arrive around 3:50 she tell me it’s gonna be another 30 min after I just got a tooth pulled . Horrible and the line is ALWAYS SUPER LONG !!!!!!

I called this morning to fill a prescription that needed to be transferred. Was told by pharmacy tech that they could not look up any phone numbers of any pharmacy (even local) to transfer a prescription. This was also confirmed by Pharmacist. They now lost all my business.

I dont mind shopping here but Ive learned to not expect fast friendly service every time. You have to greet the employees and ask THEM for help when you need it. So many times Ive been passed off to someone else in the photo area. The photo area seems to be stressed on a regular basis...The pricing is reasonable just have to be patient for checking out...

Never go wallgreen for medicine. I bought my generic medicine and they charged me $49 where all other places charge less than $8. I’ll Never go back again. Very bad service and bad experience. I would suggest to go somewhere else if you are looking for fair price.

Their pharmacy is horrible. Rude staff and dirty. I wont go there again.

I always have a pleasant experience in this pharmacy. The staff is courteous, and friendly. They always have the products that I need in stock.

Fairly quick service most of the time

Awesome if you know the secret and ask them to set up their technologies. First thing set up text messaging, get the android or iPhone app, ask for 90 days, auto fill your maintenance meds, Express pay at check out and even Express 1 day delivery now. Blue collar town, so avoid 4-6 pm (your fault if you ignore this advice, not theirs!). If you dont use the technology and go during busy times, yeah you might be disappointed. For example, If insurance changes, just snap a picture of insurance card with the app so you dont block the drive thru for 5 minutes to get everything repriced. And if you do use the technology, your meds are automatically ready, you get a text the second it is ready, your app tells you price and what is ready, and you can just swing by the drive thru and with Express pay, Express checkout its paid for already. If you dont feel like going or it looks too busy, just click Express Delivery and have it delivered to your home tomorrow. Also, dont go straight to the pharmacy from the doctors office! (50 other patients are trying to do the same thing and it isnt an instant message, it lags about 15 minutes behind and its just a mathematical impossibilty 4 to 6pm to get that many ready at once). Instead, the secret is to call ahead that youre waiting (leave voicemail), wait until you get the text and then go. If you really have to wait, leave a voicemail and tell them youre waiting. My total times: 10 seconds to scan a bottle for a refill, 2 minutes at most to pick up when I avoid busiest times. Their open until 10pm, so theres lots of options. Those that have had different experiences simply havent been utilizing the technologies available to totally avoid the inevitable, frustrating bottlenecks that every pharmacy is going through due to PBM reimbursement cuts. BTW, let them know when you had a great experience by filling out receipt surveys. Otherwise, all they ever see is the bad reviews.

Walgreens is the ONLY place I get my prescriptions. Walmart, Rite-Aid, and Kroger all suck! The staff is awesome and I have never had a problem. I love this walgreens!

Very very rude! Went to the pharmacy to get flu shots for my children. The lady said as she was doing this strange pointing thing at my children, we dont do those children. I just walked out. Everytime I go in that place there seems to be an issue. Wont go again!

Somehow drive thru has been broken for 5 days. And now their excuse for being slow on prescriptions is that the drive thru is broken. Just poorly managed altogether, dont waste your time.

Im assuming this place is understaffed because every time I have a prescription sent in its never ready. Itll be ready in 15 minutes; just swing around. When you do therere 6 cars that were waiting in line behind you. Ive never had problems like this with medica.

WALGREENS...oops made a grave error, this wasnt Walgreens that did this, IN MY EARLIER COMMENT, THIS was KROGERS, SO SORRY FOR THE MISTAKE, WALGREENS WASNT OPEN, SO HAD TO GO ON THE 4TH, AT KROGERS AND THEIR STAFF TOLD ME, THAT THEY WERE OUT OF PAIN MEDS, A DRUG STORE MIND YOU, SO SORRY, FOR THE MISTAKE WALGREENS, I HAVE NO PROBLEM WITH YOU! WLAGREENS STAFF IS ALWAYS POLITE AND SERVING-ALWAYS! ILL NEVER GO TO KROGERS AGAIN!

They are slow and rarely on time. I always go through after I know my script has been sent in from the doctor office and they give me a time that it will be ready and so I go run errands and come back 15min later than they even said and its STILL not ready. They are so frustrating. I think Ill start and use Kroger going forward.

What a HORRIBLE pharmacy!! State it will be 15 minutes. I stated okay I will wait. 45 minutes later I ask, how much longer are we looking at? Answer, we have not even typed it in! Lets just say I was a little frustrated, but things happen. Its now been almost 2 hours of me sitting here and still no medication!! I will NEVER use Walgreens again!!!

Their drive through is horrible! They should tell them to come inside when someone have issue to drop off or pick up. Waiting time should not be more than 20 min...

Everytime in the store, always a bad experience. Recently made an appt. for flu vaccine online, went to walgreens at the appt time, no vaccine, ran out yesterday and we dont take appt online then the clerk asked the pharmacist, yes we do and suspose to check 3 x a day. This is my last visit as a bardstown walgreens customer. I tried many times to ignore the mistakes about 95 percent, thinking okay its my mistake, not any more. My business will stay with the grocer across the highway.Used to visit walgreens Mt. Washington ( excellent service) before Bardstown opened. If I need to go to Walgreens I will drive the extra 4 miles.

Long wait times. Messed up orders. Didnt file insurance correctly. Rude customer service. Techs arent very educated in medicine. The list goes on. Don;t waste your time here! go to Crumes or Hursts.

Easy to find.big open isles to shop

Staff in Pharmacy was very rude

Poor service. Will not go here again for anything. Pharmacy slow and rude

Was using the bathroom and an old guy walks in. As I began washing my hands, the old guy zipped up and walked out. Without washing his hands. I followed him as he walked behind the photo counter.... GROSS he works there.

Excellent service

Long wait times

Great