Hello everyone, I was traveling on Route 66 when my vehicle started over heating and the power steering failed. I was referred to Prime Auto where I meet Miguel such a awesome dude. He was able to repair the issues and had me back on the road in couple hours. Fantastic work😎

BEST MECHANIC IVE EVER SEEN!I was driving from LA to Salt Lake City, Utah when my Jeep started to overheat bad. I was very close to Barstow, California. I limped my way to Prime Auto Repair to find my radiator had a crack. I had little hope they could fix my car same day so I could be on the road again. BOY I WAS MISTAKEN. They got the parts in a few minutes from the local auto parts store. Carlos the mechanic did a full radiator swap IN LESS THAN AN HOUR AND 30 MINUTES BY HIMSELF. CARLOS, AND THE RECEPTIONIST RAQUEL STAYED LATER THAN CLOSING TIME TO FIX MY CAR TOO.Price was phenomenal, service incredible, quality exceptional. If your car is busted up take it to Carlos and Raquel at Prime Auto Repair. If I lived closer they would have my business 100% of the time. Top notch.

This shop saved my day yesterday! I was driving down I-40 from Needles when my car started overheating 50 miles outside of Barstow. I called Prime to see if they could see my car right away if I could make it there and she said yes. After driving in 15 minute intervals to let my car cool down I finally made it and the mechanic was able to look at my car right away. I was desperate and they could have charged me an arm and a leg to fix my car, instead they found a simple solution, got the part right away, and I was on the road again quickly and without having to spend a ton of money. I really felt like they took such good care of me in my time of need. I highly recommend this place!

The service is excellent. If I have a problem all I have to do is describe it and boom they know actually what is wrong. Explanation is very clear and the prices I can work with. I just love the service and the friendly environment. Great Job you guys and Keep up the Good Work. I am so proud of Prime Auto success.

Customer service was excellent. Was greet with great hospitality. Great mechanic. Honest and thorough with his work. Definitely will be going back.

Very good customer service. Very professional. Got a tune up and now my car runs better than ever. Prices lower than other mechanics in town. Will definitely use again.

Worst company in Barstow for sure I had my 2000 bmw 323i At towed in on the 28th just needed cv axel done the same day they lost my key my windows were and still are left down I called them on the 29th they informed me that they haven’t found it I said please let me know ASAP when u find my key the prime auto closed early on the 30th I was calling and my phone went to voice mail like they blocked me I called from my mom phone it rang called from my phone no ring so I was clearly blocked at this point I’m wondering if my car is being touched by strangers or if they found my key so 2 days go passed I call no answer call no answer they were closed on the 4th so I called today they didn’t answer I had a friend call and as soon as they answer I got phone told them I’m calling about the bmw they lost the key too they said I can come get my car they can’t fix it too much problems then the key being lost isn’t on them I just need help this is sad I worked at Midas well never do our customers so wrong to lose there key then act like we can’t fix the repairs Barstow prime is a very sad place

Poor Service very disrespectful women at the counterAnd the police were called because they gave me my car back in pieces but its okay I will be seeing you guys in court No threats were made just saying im reporting you to the Better business bureau and fyi the customer is alway RIGHT I HAVE VIDEOS OF BEFORE WHEN I DROVE MY CAR IN THERE AND HOW I HAD TO PUSH IT HOME VERY POOR SERVICE I DONT Recommend anyone to come here

Took are car in to get fix and they gave it back to me in pieces we drove it in and cant drive it home i have videos of before on how my car was running when i took it in and how i had to push it home very rude and disrespectful this is not the only car that went in there runni g the car they were working on before ours the people said they toom there car in running and now its not and they charge them 1500 to get it fix there new management is all messed up And threatWe did not threatenWe said we were going to call the Better Business Bureau and the police and the police were calledBecause they gave me my car in pieces

I appreciate what you do with my car youve done a lot of work on mine and I appreciate it thank you very much I will continue to come to you for repairs on my truck.

Very fast! Great service!

Great service, very friendly and the mechanic guided me through and explained what he needed to do to my car. Definitely returning to do routine tune ups.

I had excellent service from this place they had my vehicle in and out of there in a very fast amount of time and I was greeted with very nice hospitality everyone was friendly and helpful I will absolutely be coming back here

Beat place every very friendly good to worth with excellent customer service great work wonderful experience

Never returned calls!

Bad experience. They are dishonest. Strongly encourage anyone to go elsewhere.

Under New [Incompetent] managementDon’t waste your time taking your car here.Owners are dumber than a bag of hammers

Bottom panel came loose and was dragging on my Tesla on my way from Las Vegas to LA. They had it repaired and I was back on the road in 15 minutes!

En Sánchez prime auto repair son profesionales me trataron bien con buenos precios realmente se los recomiendo