Took my daughters frames to get new lenses and was told a week at the most and now its 3 weeks and I call and was told they will call the Lab.. I asked what is taking so long and again Im told we can call the Lab then I said that would be nice considering she is struggling in school without her glasses and I got an uh huh okay yup uh huh rude much? Used to be a decent place but I will go elsewhere after the glasses come in. Maybe after a week and glasses havent came in then you should call the Lab and a patient to give an update instead of waiting for a patient to call after 3 weeks. Very disappointed and I bet I still wont get a call letting me know when they will be in. Smh 👎

Dr. Kakade and her entire staff were extremely friendly and knowledgeable about every aspect of my appointment. Dr. Kakade’s appointment procedure is thorough, so nothing is missed. She makes sure all your concerns are met and that your prescription is accurate before you leave. She explains everything you need to know. Their prices are good after insurance. Gave me all the time in the world and all the space to pick out glasses. I tried on a lot and they never complained. They are upfront about costs and what they are for.

Little touchy bout the face cover (mask) but all in all it was a good experience. Very quick, no wait at all. The actual glasses have not arrived yet, they can take 2 weeks to come in. Hopefully I wont have to adjust the number of stars.

I went I’m on a Monday for my appointment for new glasses, was told it would be two weeks before my glasses would be in, two days later received a call my glasses were in. I was very impressed.

The employees are all very professional and helpful. Dr. Kakade is very friendly and very thorough. I will definitely go back again.

The Dr is very impressive with her knowledge and took the time to answer all questions.

So sad i paid out of pocket cost coupled with my insurance for glasses that are useless to meI had a second exam done at the same location to bring resolutions to the problemI was charged for the second examI refused to payI phoned the corporate office they directed the manager from the office in Bay City to speak with meThe conversation began with, we offered you your new prescription and to wave its fee.I responded with choice words as to call her a liar.In retaliation i went to the office, she gave me a prescription and asked me to leave and dont come backI am currently in the process of ......

Dr. Brown is very knowledgeable and patient! I truly appreciate how he takes time to explain every detail of the procedures he is conducting, and will answer any questions you may have right then and there! The Staff are very courteous, friendly, personable, and professional and I just love going to the Bay City office; which is also locally convenient for me! : )

The staff and Dr. Brown were very friendly and efficient. I was seen promptly on time and the appointment didnt take half a day. I really appreciate that! Thanks!

This place is wanting my husband to pay more for glasses that were too small for him. They should of fitted the frames to fit him not the other way around! My husband is not an optometrist, they need to do their job and fit people with correct frames. Now they are giving me the run around. And we still have no glasses! Very unsatisfied!

Excellence I even camecome home with a prescription.The eye doctor was amazing.

I Had a Great Experience there. Very Nice Ladies with smiles that took the time to answer my questions (as if I was somebody). Very good people there, nice environment👌🏽 Definitely will be back.

Great experience. Exceptional service from start to finish. Everyone was very nice from check in, to picking out my new glasses and sunglasses. Can’t wait till they come in!

Good place. Morgan was very helpful and very friendly. Funny and patient when I didnt know which glasses to pick.

Dr Brown is extremely thorough and has a great chairside manner. His support staff are always unwavering in their friendly and professional conduct.

The Doctor took time to answer my questions.

I am currently working near Bay City and my glasses broke so I called this location to see if they could help me. They told me to come on in and they would get me fixed right up. I explained how this was an emergency situation and they told me they would put a Double rush on it and have them in 5 to 7 days. Due to my prescription being expired I had to have an exam as well. I was patient and waited until the 7th day to call and check the status. I called throughout the day and kept being told the manager would call me back in 5 minutes. Over two weeks went by and I finally got the call they were ready. By this time I was in Houston getting ready for vacation but I drove the two hours to pick them up then drove the two hours back to Houston. The prescription was wrong and I went to the Mann Eye in Humble to get rechecked. They confirmed my prescription was wrong and had to send my glasses back to Bay City location so they could send them back to the lab. It has been over a month and I still have no glasses. I would not recommend this place to anyone. I have used TSO for years and never experienced anything like this with them and the longest I have ever waited for glasses is 5 days and always had the prescription right the FIRST time.

I love them. Great service.

Amazing customer service ! Had something come up on the day of my appt and wasn’t going to make it on time they kindly asked me if I wanted it at a later time and said yes right away! Once I arrived I was taken care of right away once I had the prescription the opticians showed me all the new frame arrivals and fell in love with the new glasses I ordered ! Iam one happy customer !!!

My daughter was given eye drops to dilate her eyes and wasnt given the numbing drops first,my only complaint is that she should have been given numbing drops because her eyes were burning and was her vision was blurry for 2 days after.

I had a great experience there! The ladies there are so cool and so polite!

Horrible. Tried to dialate my eyes without telling me luckily they only got one cause I was by myself and had to drive. Have had corrective lenses for both eyes for years and now they said I only need one corrective lens. Rude and didn’t listen when I was speaking.

If you can go somewhere else, please do so. Very rude customer service. Lady on the phone setting up the appointment wouldnt listen to the information I was giving her and was speaking over me. At the end of the call I cancelled my appointment.

Good and complete examination.

Excellent

Good services!