Excellent customer service, very knowledgeable sales person, great prices & great quality furniture. We love everything we have bought there. Our couch, love seat & recliners are 11 years old- they still look & feel great! Just bought a new bed! We highly recommend the Bay City, MI store!

Alex was very knowledgeable about the product we were asking about! He sat with us and made us feel like we were old friends and not just a dollar sign! Kudos Alex! Keep it up and you will go far! A+ and will def recommend to friends and family!

Nicole was great to work with. Showed me around till i found the furniture i absolutely love!I may have left my review too soon. Since i left the store the day i picked out my furniture, the sales person has no reached out one bit about anything. Being a person in sales i understand follow up and how important it is. Ive had some small issues that management has helped resolve. The sales person has not reached out to make sure everything was taken care of. After delivery i still havent herd from her. I was suppose to received a VIP gift and i have herd nothing. I spend about $4000 on my purchase and it seems as if now that it is said and done the care is gone because the sale is made!

Amanda did an excellent job of helping us find what we we’re looking for. We ended up leaving with everything we needed and very happy customers. The financial transaction was quick as opposed to very lengthy ones we’ve experienced in the past at other businesses. And we were able to pick up what we purchased the next day.

The sales staff was incredibly patient and helpful in finding us what we were looking for within our budget. The sales staff were very personable and even went above and beyond to call another store for bed measurements that had one on hand. They were not pushy in trying to sell more or have us spend more like some retailers. We actually ended up making two purchases in two days and will definitely return.

After shopping at several furniture stores Art Van was the first one that I felt was interested in earning my business. Salesman (Alex) took his time and answered questions, removed a leaf from a dining table I was interested in and measured it with and without the leaf. Courteous, knowledgeable and a pleasure to work with. Great selection and prices.

Just had a great experience at Art Van in Bay City. Came into the store to buy two recliners, our sales associate was Jenny and she was so helpful and very professional. We would return to the store for future purchases and would definitely ask for Jenny. She is a great asset to your company!

Bought an onsale recliner had to wait 2 3 days for it to come in. Thats why 4 stars. Figured you should have a sale item on hand. No big deal though I dont live far away and I love the recliner. Great price. Salesman was fast efficient probably took 30 min to pick out and pay for my purchase. Pickup took 15 min. Great experience.

Our visit to Art Van in Bay City, Mich. Was a nice visit. Our sales man was Kurt G. He was very nice and took us right where a display of TV stand we ended up buying. He did mention he has only worked there for a month, but if he wouldnt have told us that we would have thought he worked there for years. He was very knowledgeable with displays and fast on the computer. He had us leaving with such a great experience there. Thanks Kurt!!!

My friend & I had the best sales rep ever. Kyle was friendly, patient and knowledgeable. He checked in with us periodically but did not hang out over our shoulders. He showed us options, answered questions on a lay-away plan, and worked to give us best prices.Very positive experience. I wound up with a couple great purchases & will definitely go back when looking for more goodies for my living space!

Nice people and a great store. Very helpful staff and was patient to answer my questions as I was a first time furniture buyer. Really liked Valerie. The staff does check in with you multiple times when you are looking around, which depending on who you are, may be annoying. They are probably bored and wanting to make sure you dont need assistance, but it can come across as hovering to some people. I had a great experience and would recommend buying from this store.

Jeni was super helpful and patient while I decided on styles and colors. She was geeat with showing me options and gave suggestions without being pushy. I left the store feeling super excited about my purchases and can’t wait for my new furniture to be delivered!! She truly is the best I will definitely ask for her when I go back

I had a great experience at Art Van today (Bay City). I worked with Nicole who was very pleasant & not at all pushy. She was helping me find the best deal for my money when I said I actually want to look around the store a little more. She let me just browse and wasn’t on my back (which is what I like) but was available when I had questions. For her it was a better deal because I left with a purchase was Not in the clearance center! I’m going to love this purchase for years to come!

Kellie H was very helpful and did not pressure us into purchasing any extras that we didnt need. She allowed us to browse on our own and was there to help as soon as we decided what we wanted.

I liked the salesperson, Steve, but I was not too impressed with the attitude of the young man at the loading dock. This is okay though as I am sure that job gets old and I can brush this off. Anyhow, the table we ordered is a nice table, but it was missing 8 bolts. I was not thrilled that I had to make multiple attempts to get these bolts, but in the end Ive got to give a positive rating as Steve did the right thing and took care of me. Also, the lady assisting him (I wish I got the name) was nice and very apologetic. Really, if it wasnt for Steve and lady assisting him, I would not return. However, they cared enough that I will do business with them again in the future.

They were rather helpful and answered all of my questions. Was able to get in and get out with my purchase without too much time being wasted. Some of their stuff can be quite pricey even on sale but overall not a bad place to look if you need furniture. And much less likely to give you bed bugs than buying used furniture.

Delivery workers were great. Very Helpful. Getting the right feet for new couch went really well.

We worked with Steve and then Nicole who were super helpful, pleasant and friendly. Nicole helped us coordinate colors to match the carpet piece webrought with us. Nicole has an eye for interior decorating and was a big help. So, all in all, shopping at Art Van was a great experience!

My fiance and I went to Art Van looking for an electric recliner/rocker on Sunday, 5/5/19. Salesperson Kim went above and beyond our expectations to make us happy campers. She looked for different colors and styles and found a recliner that suited us to a T and also set up a quick delivery, which is what we needed. We will definitely shop again at Art Van.

Always bought thinking we was getting quality until they went under. $2500 couch is falling apart in less than a year, but no warranty now... Sad, writing this sitting on the old couch in the basement that is over 8 years old and holding up... Service is the only reason I give a star

Excellent experience. The sales person was friendly, helpful and patient. The delivery was personal was on time and very professional. Pleasure doing business with Art Van.

Art Van associates are quick to make the sale and lead you to believe they stand behind their product(s). Service after the sale leaves a lot to be desired. The sales person said he would personally take care of any problem. When a problem arose and I went to him for assistance, his comment was”I am not service” and pointed to the 800 number in my invoice. I am now left to fend for myself.

A huge showroom full of beautiful furniture. Glen took excellent care of us, we absolutely love our new beds and couches, and we will definitely be back again.

Garbage place. Literally took money and wouldnt give refund even though they acknowledged they took the money. Said it was out of their hands

I was there yesterday and sat on a few chairs couches and love seats and I have itchy spots on my inside of my knees down my legs and on my arms BEWARE!!! im no professional but they could have bedbugs or dirty stuff not sure but I have bunches of dots on my arms and legs thought everyone should know

Great sales associate. Didnt feel rushed or pressured to make a purchase. Got a good price.

Alex in the Bay City store spent quality time with us and was extremely helpful in our purchase decision. Kudos to him. We will seek him out next time we are considering an Art Van purchase.

Items out of stock at warehouse. Waiting for them to come in. Delivery charge wasnt impressed about. Sales person was polite and helpful.

First time visiting Art Van was a very positive experience. A young man named Kyle helped us, he was very polite, very knowledgeable and did not rush us. My 3 year old granddaughter had a great time in the store as well. We left the store very happy and we bought what we came for and nothing more. Thank you Kyle for make our first visit to your store a positive one

Alex was very helpful and friendly and showed me different mattress options and price ranges. He was knowledgeable and professional.

I love Art Van. Great furniture at great prices. Thanks people at the store arent pushy but helpful and very polite. The delivery guys are the same way, very polite.

Went there to look at and purchase 2 recliners. Valerie Robbins was the sale associate that assisted us. She was very knowledgeable about all the different recliners and functions. She helped us to pick out 2 that suited our needs. Are very pleased with our purchase.

Everyone was very helpful. There was a clearance sale going on so it was even better. Good prices.

New mattress: salesperson, nice, knowledgeable. Selected mattress, went home, looked up on Art Van Website: $300 cheaper, total then down to $3,100. They accepted that price. Delivery was sooner than promised, quick without problems.

This is the worst place to buy furniture!! We purchase a couch with power recliner and a recliner chair in 2015. The chair left arm has been broken from the time it was delivered it just hangs. The couch had a seam pull at part in early 2016 the technician that came to repair said that the fabric was cut to short they all said that they fixed the arm on the chair which only lasted a few days.We have had them out at lease once year since. We both work full time I have to take a day off work to have them come. So I don’t call every time something little happens. The sale people need to explain that the Complete 5 year warranty is not a complete 5 year warranty. We have purchased all of our furniture at art van for over 28 years. Sorry to say it will be the last time and We will make that none of our grown children will never purchase anything from Art van. I work in a service industry I will tell all of my clients to stay away. I will continue to write reviews on here and any other websites I can fined. My husband see going to put this on Facebook.

If I could give zero stars for Art Van and this store, I would. We have purchased foolishly twice from this store (our first sectional couch broke down after about 3 years). Decided to give them another try and purchased 2 new sofas---and after a year, the one couch middle seat completely caved in, and the arm of the couch came completely detached from the sofa---the funny thing is, we actually never sit in the middle part of the sofa (since it is a recliner), and we both work full-time and do not have children, so its not as though they get a ton of wear and tear. Because we bought the 5-year warranty, they took the sofa and fixed it---OK great. But then, 6 months later, the second couch arm now has become completely detached---have tried 2 times now to call Art Van to have it fixed ( since when we bought the sofas, we bought the supposed 5-year warranty---they told us in the store that if anything happened to the couch that they would fix it)...they tell us that it is not covered in the warranty, but they fixed it with the first couch. I will never buy from Art Van again, and tell everyone I know looking to purchase furniture to save their money and go elsewhere...they have terrible quality furniture, and they do not stand behind their warranties...beware buyers!!!

Customer Service is a 5/5! I am a very indecisive person and they were very patient with me. It took me four different times going to the store before deciding what I wanted. I never felt pressured by a salesperson that I needed to make a decision and purchase from them. They were very willing to answer any questions, but not pressure me into a decision to make a sale.I have not owned my furniture long enough to say it is going to last “forever”, but it appears to have high quality to it and they have awesome warranties you can purchase if you are nervous about anything! Very, very satisfied!

7 months ago I purchased 2 really nice rocking recliner, I paid extra for the fabric protection and delivery. I had to wait for my chairs, what I believe to get sprayed. One month after I paid for them, they were delivered. During the next 6 months I had to call art van for repairs on both chairs, for a total repairs 4, on the same problem. Called kyle several times, he said he would call back after he spoke to his boss. 2 weeks later I called again only to talk with someone else and she said there wasnt any messages left for his boss. Now know one is calling me back and theres no order to fix the chairs and Christmas is in 2 weeks with my family is coming and I have 2 chairs that cant be used. I went there because I thought it was a good place to buy furniture. They take your money and leave you with broken chairs, and the fabric protection I paid for, now they dont spray them anymore so if you have a spill you have to call the store to get a appointment for someone to come out to clean it or wipe it. What a waste of money!

Friendly and knowledgeable staff. Like their furniture always. Priced right.

My salesperson showed me exactly what I was looking for. No games. She didnt take me to the most expensive furniture. It was a great experience and saved me money!

We had a great experience. We were able to find what we were looking for and salesperson was very helpful.

Great variety of furniture everyone was very nice and cooperative and helpful I thank every one

I stopped in there several times this week and was always greeted by somebody! Kim and Valerie were very helpful and answered all my questions. I ended up purchasing a media center and a sectional. Highly recommend this establishment.

Transaction went smoothly - was delivered when promised and the delivery guys were very helpful.

Went in looking for a king size bed and came out with exactly what we wanted at an Awesome price. Our sales man was very helpful, stayed within our budget and made sure we left happy!

I usually do not like it when sales people come up to me and are so pushy. I have found Nicole Wagner and now it is a pleasure to pick furniture out at Art Van. She is the best! She is not pushy at all.

We have always shopped at the Art Van furniture store in Saginaw. However on this particular day, we ended up at the Art Van in Bay City. As we looked around we noticed an item that gave us interest. We were greeted by the Store clearance center Manager (Carlos). After some discussion on the item, we came to an agreement on price. Carlos was excellent to work with, his personal service was greatly appreciated and We must say that our experience was leaps and bounds better than we expected. In comparison to the Saginaw store, we will now do our business in Bay City, thanks to Carlos and Oscar.T. Lawson

Ive had a lot of good buying experiences here, often buying clearance products for less than they are asking and love decorating my home with them. My most recent purchase this past weekend was in by Tuesday. The couch fabric did have an one inch tear on the seam and was sloppily stapled together while the rest was fantastic. I contacted them that night and they have scheduled a repair professional to come to my house to fix it next week. No costs (of course), and it doesnt affect my warranty. I also enjoy that the warranty will be reimbursed at the end of the year if not used :)

Im getting to love art Vans they have so many cool things... I just remodeled a bedroom and bought the railroad track picture it is 3D and so cool

Nicole was great to work with! I found exactly what I wanted and at a great price!Looking forward to delivery day!

Buy the warranty, Ive had to send my couch in for repair twice now in less than a year. Im less than impressed at this point. The price indicates quality, but the craftsmanship doesnt. Ill shop elsewhere in the future.

Mike was so helpful! He didn’t pressure but really presented the options clearly and I definitely trusted his experience and suggestions.!!

Alex our salesman was very helpful as was brian and linda! linda was a hoot !!! very accomidating and highly recommended

The staff are always great and helpful. They are patient, knowledgeable of the furniture, and thorough in the delivery of the furniture to our home!

I went looking for a couple pieces of furniture to be used at church. I worked with Kyle O’Connor who was a pleasure to work with. I would highly recommend asking for Kyle if you are looking for some new furniture!

Happy with the furniture but yall to train your sales staff to explain things better to the customer instead of just wrap it all up to get the sale

Had a great experience. Our salesperson Kyle was awesome. He wasnt pushy, was honest and straight forward with us and was very knowledgeable about the products. Would recommend the store and Kyle himself to anyone.

We tried almost every bed and couch in the whole place before making a purchase and Gerri (our sales rep) was very informative through the whole decision making process! The showroom was a very comfortable and inviting enviornment and the prices were great for the high quality of furniture on display.

My wife and I have been contemplating purchasing a new couch and love seat or recliner for awhile now. The day we walked into the store we just started shopping and trying to decide what we actually wanted. Herb greeted us as we entered the store and introduced us to Joshua. Both were very professional and eager to help us. We informed them we werent sure we would purchase that day, and asked to look around as to not waste their time. Once Joshua noticed we were hovering around a certain selection he approached us to answer any questions and give us out the door numbers. At that time they do offer additional fabric protection and warranties that do have a great benefit, but I passed on them because I am cheap! haha Overall, it was an easy-going stress free buying experience. We elected to pick up the furniture ourselves to save a little $$$, so I have yet to see how the rest of the process will go.

Bought a couch in and out in ten minutes. Very efficient salesman Glenn. Not pushy at all Very friendly.

Suprising my husband with a new recliner at the cabin able to pick up the chair the next day

Nice store hope they dont go out of business

Our salesman at the Bay City Art Van was Oscar and he was fantastic. I would highly recommend him. He was knowledgeable, professional and patient.Thank you Oscar

Looking forward the delivery of my new mattress today! The 2 gentlemen that we worked with in the store were very helpful and knowledgeable. Thank you!!

Nice little salesgirl, no pressure, bout a beautiful leather couch/recliner!

The sales person went above selling very good quality the store looked from the outside closed to draw customers they should always have two employees park their cars out front to tell customers that they are open

Sales person went out of way to make the purchase a good time .

Always shop at art Van. Only thing I dont like is how they follow you everywhere! I just want to look

I don’t think they even deserve a star. We have been dealing with poor quality furniture, every piece was delivered damaged! Then they try to replace the items and those are damaged. Plus we had to go through three mattresses to get one without stains, dirt or messed up stitching.So we go back to get furniture that will actually last and takes 8-10 weeks to make. We finally get the phone call that it will be delivered......All of the pieces so far off he truck look great. Then they are missing a piece. The sales guy put in the wrong item number. Plus we don’t have a box spring either.All I have to say is this place does not know what they are doing. Now we have to wait another 8-10 weeks before we could get out entire bedroom put together. It is a waist of time. Never going back. Sticking with the small town furniture stores.

I know the store is closing, but The staff was extremely rude.

Bob was a pleasure to work with. The selection was excellent that we chose our new sofa in about 15 minutes after being there.

We put on layaway a reclining love seat and a chaisse lounger. The prices were fabulous and the extended warranty was excellent. We couldnt be happier.

Great svs at the store, worked well with my schedule for deliveries, and the delivery guys were careful, polite & professional

Great store.Friendly consultants .Nicole was very helpful and informed about mattresses. She helped us with our purchase.

Dont buy from here period. Bought a sectional and they damaged the couch and house deliverying it. They keep giving a run around about fixing the house. Update: have emailed and called and sent pictures to Wayne still no answer on getting this fixed. Talked to a very rude lady named Sue today and asked for a manager and was told no. Great people skills and customer service Art Van.....not.

We purchased 2 new recliners during Art Van’s Black Friday sale. We couldn’t be happier.

Purchased an Art Van mattress and their overpriced mattress pad that was supposed to stop stains. I now am stuck with the defective mattress they sold me and they state there is nothing they can do about it because their mattress pad failed and there was a small stain on the mattress.

Sales Rep went above and beyond to make sure my wife and I were fully satisfied with the purchase of our bed.

Great helper. Kellie. Went out of her way to show me everything. I will be back. Dr. Mcalpine

The sharks circle as soon as you enter the store. Nice selection, though.

Had a wonderful experience at Art Van!! Got some amazing Deals!! I plan to return for more!! Thank You!!

Love our new chairs and they even came in early!

Got in, got out and got a fair deal. Kellie did a super job. Thanks to the entire team. Recommend 100%

Very happy with our couch and we will be back to buy more

Friendly, fast and a great deal. Very accommodating on delivery times as well.

The saleperson was very helpful on finding what we were looking for. He was very patient. He took the time to look things up that might be in stock in other stores.

Valerie was a wonderful salesperson. Knowledgeable and kind.

Service was great and salesman was quite courteous.

Friendly and always find what we like and for good price👍

Steve Frick in Bay City was very helpful throughout the total buying process. Very low pressure and answered all of our questions.

The sales lady that helped us was very nice and made us feel like family, and was very knowledgeable about the items we were looking at

Glen was great help us find a set of the best couches I have ever owned.

Daughter works here, variety of products, reasonable prices

Excellent service from Kyle. He was professional, very helpful and went out of his way for us.

Treated us very well. Very satisfied.

Great selection... Do not like pushy salespeople

Glen was great and we love our new furniture.

If you go here ask for O, he was great no pressure.

John King was very helpful with showing us around and taking care of our purchase.

I love coming here since there is no high pressure sales and staff are willing to answer questions and help without hovering or stalking you. Lots of great furniture and home decor