I had a young man...VERY TALL lol I believe his name was Andrew, help me install wiper blades on my car & I was EXTREMELY impressed with his kindness and professionalism! He is an asset to their company....its so nice to see such a young man with manners do his job with pride! I will definitely keep coming back because of him!

1 star because they had everything I needed and there was not much wait. The 1 item I bought was windshield wiper blades.However when I got to my car I looked at receipt and noticed. 5 cent bag fee when I did not get a bag. Then I notice $1.49 replacement fee for wipers. Salesperson never asked me if I wanted that. I was going to let the $0.05 bag fee go but when I saw the $1.49 fee I went back in the store. He said he asked for my phone number so I guess I was supposed to know that means hes charging me a replacement fee. Even when I was picking out the blades I told him its for the rear which we never use but it needed to be replaced to pass the inspection. You would think anyone with a brain would think since customer is looking for a cheap blade maybe they dont want a replacement fee. I need brakes for another car and I will not purchase them at this store or ever step in the store ever again. Plenty of other auto parts stores around.

I am always able to find what I need with the help of the staff at this location. Everyone is courteous and friendly.

The computers were down and I still got great service. Thank you Kassim!

The staff was very helpful and it was very nice to know that they were able to help me find what I needed.

Could probably fly to china and get the parts faster then these employees do their jobs.

Poor actitud with customers, give me the wrong part and refuse to even admit a mistake has been done, they just walk like zombis, i believe, i was unlucky to visit this specific location .

Very clever and true service. Always have good people to answer your concerns, specially Bob, Joe, and Ron.

I just went there and the employee VICTOR had such a nasty attitude, especially in front of other customers. I’ve been here several times since they opened and never came across and employee like this. Definitely will NOT be going back there again!

So easy to order online. They had it ready for me to pick up.

The service was no good, I waited 15 minutes to pay and body was there, but me,so I had to walk out with out the merchandise

Definitely a small store but the gentleman that helped me was very courteous and just an all-round nice guy

Great employees...very knowledgeable and helpful every single time Im in there.

Good most of the time but some of the time they dont have my stuff

I placed on online order and was notified it was ready for pickup within 15 minutes. Quick and easy!

They are never nice to me

During a pandemic our lives are altering and limiting against previous good planning and intentions. Thus are challenges affecting a small-space store having served best as an in and out auto retail.If patrons are heading here, they may be ready to buy and go, considering skipping the browsing and comparing products. The Auto Advance branch here is a lesser customer capacity than other outlets.An easy answer is renovation if within the corporate budget and landlords permission. I wont suggest or urge such an option and acknowledge not knowing the full details the managers are aware.The concern, unfortunately, are the possible differculties maintaining safe distances presenting during busy hours. I believe the staff are performing their best. However, they unquestionably face some uneasy decisions and adjustments to further protect themselves and their customers.

They usually have what Im looking for. Service quality is hit and miss. Depends on who you deal with. Anything to keep me from Pep Boys

Ok customer service

Waited about 10 min. Just to pay for a hug of antifreeze.The line was getting long until they called someone else to the counter. Their knowledge and selection of products are average.

Good people very clean and respectful employees

Decent selection, staff helpful. Good local resource for your ride.

Called at 730 on a Sunday to ask a question about ordering online and picking up in the store. The male who answered the phone did not say hello, did not say anything about the store, but simply ‘we are closing’. Upon stating that we just had a simple question, he said to us, ‘I can’t look anything up for you the computers are off and I’m counting the register’. Upon stating that we have a question that most likely wouldn’t involve the use of a computer he stated again they were closed. We said we would call back tomorrow. So rude and and we will not be purchasing the parts for my cars break job here due to the lack of customer service received. Would have been better if he didn’t answer the phone.

Gab was a big help.. Very good service.. 👍🏼

I got exactly what I need with only one phone call. Its nice to be treated like a person and not fakely patronized with a how may I help you sir. I even got competitive pricing. Thanks a lot

Real small auto parts store

Doesnt accept returns. Nothing wrong with item that was purchased, could be easily restocked and sold. DO NOT SHOP HERE.

The staff here are really helpful. Most are bilingual, so if you need someone to speak Spanish to they are here. The place is clean and they always have good deals online that you can pick up at the store

I’m broken down on the side of the road and need to ask a quick question about a part I just bought from this location and was placed on hold three individual times . I wasnt sure if we were getting disconnected or being hung up on .until the third time I heard the phone hang up deliberately because it didn’t hang up right away so I heard the phone shuffle until I was disconnected.. my mother began to cry as cars are flying past us waiting for the tow truck . We needed a few details about a part that was recently sold to me for my vehicle.. I am a lawyer not a mechanic and feel totally disregarded at such a delicate time .

Spoke with a man named richard over the course of weeks outstanding, very helpful reasonable overall very respectful young man

Would give 0 if I could. Went there to buy 2 items took 5 minutes to ring up. They were scan items off the shelf. Should have taken 1minute most. Then man proceeds to not give correct change. When I mentioned it to him he should have said Im sorry I made a mistake. He would have been forgiven. Instead he complains about the me in to another salesperson. Wont be back

Great store they had everything I needed

BE AWARE OF THEIR RETURN POLICY. Apparently theyre the only store in the us that does not accept anything back. Bought an electrical item(isnt 80% of every car electrical?),went back the next day to return it since i didnt need it. The sales person said i couldnt return cause it was electrical and to talk to the manager,I asked if i could speak with him,he said no manager in today. What about assistant manager?,nope no one here that can help you,they come in at 5 PM,so come back then. The store has no management for 8 hours?!,NEVER heard of that. I asked for DM info so i can share my feedback with him,We are not allowed to give you his name or number. you can call the 1800 maybe they will help you.....TERRIBLE COSTUMER SERVICE. NOT COMING BACK NOR BUYING ANYTHING FROM THEM EVER AGAIN!.

Kassim, the manager is inept and rude. I had to go to the Lindenhurst store to order and pay for what was stocked in the Bayshore store. He couldnt be bothered, he actually stopped and had a cell phone conversation while everyone was waiting.

Got what I needed. Good service.

Had what I needed when I needed it. Fair pricing and helpful courteous staff

Faceless convenient young lady inside was very pleasant made my buying experience enjoyable

Awful customer service, Person behind the counter was annoyed by having to help me, avoid this store at all costs..It is the absolute worst service imaginable..Actually i could not imagine a person so disinterested, and rude, but i can now...

Best prices, helpful staff. Way better then pep boys

Order online they had it in stock and ready for pickup within a half hour.

Great

Good location in this neighborhood and professionally trained people, little bit wider parts selection for foreign cars, can make this business much profitable.

Inexperienced staff that do not correspond and the problem when it is necessary to change it is very bad

Kassim, the manager at this store has the worst attitude towards customer service that I have ever encountered. Whomever decided that he is management material is sorely mistaken. He lacks the knowledge to address your questions and frankly is not interested in your concerns. Shop elsewhere!

I can always find what Im looking for my automotive needs

Nice people, had the things I needed. Pretty good overall

Fast service. Polite

For actual parts they are the BEST. Hard to find stuff especially.

Good place to buy parts. 03 sentra, 00 A4 and 03 g35.

Very helpful staff, a bunch of very cool dudes

THE GUY MANAGER IS IGNORANT AND RUDE. HE THINKS HE IS A BIG SHOT. HE WAS ACTING LIKE A KING. I BOUGHT BRAKES AND PADS ONLINE AND WENT THERE TO PICKUP. MANAGER WAS ON THE PHONE AND I WAS WAITING IN THE LINE AND THIS IGNORANT ASKED ME ‘WHAT IGOT’ WHAT THAT REALLY MEAN??? I AM CUSTOMER GIVE CUSTOMERS SOME RESPECT AND ASK THEM ‘HOW CAN I HELP THE NEXT CUSTOMER OR GUEST. NOT WHAT YOU GOT. I WILL RETURN THIS DEFINITELY AND WONT BUY FROM ADVANCE AUTO NEVER AGAIN.

Always have the parts I need to do the repair and at reasonable prices

Only 2 times out of many that they didnt have a part I needed..

They were more than happy to help.

Its just a great gas station

Disappointed

Staff is very helpful and Advance always carries a great selection of parts.

Quick and easy

Very helpful and has always had what I needed

Bad judgment by workers and manager they will answer the phone before taking care of customers in store try calling while youre online and telling them to put it on the counter then grab it when theyre done its faster that way. I do it every time.

Great service have almost any part you ask for

My place for car partsConvinient parking

Great help fast service knowledgable

Went to buy windshield wiper blades. They had what I needed in stock. Will shop there more often.

Terrific staff

Auto parts High Quality

An ok place nobody helps you with things or questions

I wont go back because i was being helped and the woman kept answering the phone and looked stuff up for people while i was standing right in front of her. She did this three times so i walked out.

Huge warehouse stock so they always have everything I need even for weird cars I work on that nobody else has the parts for.

Good luck getting someone to answer the phone

All goodlady in corner in key both should cashier while counter guys help customersjust saying

They always treat me nice

Very friendly and helpful people.

Quick service with quality workers here

I was on line the man doing the register was very rude and nasty to the other customers. He wasnt giving the correct change to the customers and worked slow. His attitude was obnoxioux.

Decent service. Doesnt always have advertised specials in stock

They gave me the wrong part and then wouldnt take the return even though I had the receipt and I only bought the part 3 days ago. Madness.

Great place in helping you out

They had what I need it. A little too expensive

Excellent customer service....

Great service

If they dont have it they will order it for you.

Brand new store, parts I purchased for my car worked as expected. Cant complain

Very friendly great selection

Very friendly helpful staff

Great customer service

They know their stuff

If IT moves... they Will get it

Real helpful customer service

Give me a wrong parts and I have trouble coasting extra 500$ for us !!!!!!!! We not happy with buying anything there ........

Good Customer service

Fast service and knowledgeable staff

Definitely appreciate their professionalism

Has more parts in stock than any other advance auto parts store.

Good customer service

Store manager think that he knows everything and hes completed wrong

Great customer service

Very helpful, great pricing

Good assortment

Unprofessional and rude people