Ben is the best ever! He takes great care of me and my car! Ben always goes above and beyond when he sees me. Bay Shore is extremely lucky to have him. I live 25 minutes away and travel there just for him!

I would have liked to give a minus than any at all. I went to this location a few months ago and still today am be haunted by them first I was over charged for my service. Also while waiting in the waiting area for my truck I applied for a credit card to pay for the service. When I went up to pay I showed him my phone to pay unaware he for some unknown reason he had me sign for a different credit card. A month after I found this out they refuse to help and have ruined my credit and it is still unresolved because of his error.they are no help after mistakes they make

The service was very slow And I couldnt Get my oil change because they forced Force you to use synthetic which caused a ridiculous amount And they offer no other oil

I would love to share my experience but nobody picks the phone up and they wonder why there going in bankruptcy

I have been going here 20 years. Yes sometimes u find a new person but there is always someone to help, the managers throughout years def seem interested in helping customers and they have always had my part. There was one time about 15 years ago they gave me wrong alternator.

Best service for customer with reasonable price

Scheduled a state inspection for 1:30pm. Arrived about 10-15 minutes early. Guy checked me in asked if I was waiting or dropping off. I told him I would be waiting. Anytime Ive gotten a state inspection its taken half hour 45 minutes at most if theres no issues with my vehicle. After nearly 2 hours I asked the guy at the counter what was going on and why it was taking so long? Response was, well its in now. But it takes a hour for safety and emissions tests and he was down technicians because of covid. Mind you half the technicians I saw were not wearing masks a majority of the time. When all throughout the building was posted how to keep everyone safe both customers and employees are required to wear face masks. At one point while waiting I stepped out to the parking lot and was almost run over by one of the technicians who was moving a car at a high rate of speed. Very annoyed and disappointed in the service. They used to be decent

They created a new problem when they changed my oil. I never write reviews but I need to warn someone. I know absolutely nothing about cars which is why I go to places like this but don’t be like me! First off, despite my appointment I waited an hour and a half. I get home to find something hanging off my car? I think it’s called an oil pan? My dad said It’s destroyed from me driving like that so now I have to go back again:-) I work this morning and they’re STILL making me wait for a problem that THEY created. This is so unbelievably stressful and unnecessary. Not only will I never go there again, but if you value your car and your time you shouldn’t either.

Where do I start.. To begin I had to wait 2 hours for my tires to be changed. The following day my car started making a clicking noise from the front ( wasn’t making that noise before). I pulled over to check it out. Turns out my tires were never tightened. Called and spoke to the service manager and he said the tech that worked on my car was just learning. He showed up and tightened my tires he was shocked himself. He wanted me to take the car back to fix it. He guaranteed me that he would do the work himself. So I took it back and the same tech that screwed up the first time was back to working on my car again. WORST EXPERIENCE EVER !!! Thank god I didn’t hurt my self or someone else. Definitely doesn’t deserve a star. AVOID THIS PLACE AT ALL TIMES!!

So I’m always having issues with my car every 3-4 years. Since I moved to Long island I can no longer go to family members that know how to fix cars. I have to rely on my people a pep boys because If Google don’t work out this is where i go. Today, I could have swore it was my starter or my alternator that wasn’t working. I tried to start it for 2hours & it never came on. I had it towed to this pep Boys and they said they would figure it out. I went about my day and right before closing they figured it out. Apparently I didn’t put my battery in right. I had purchased one the night before and didn’t screw one of the piece down. I thought it would be ok but... apparently not . Any way, they went through all that and didn’t charge me a arm and a leg. Nothing was majorly wrong with my car thank God

Good place to get things for your car

Staff is very helpful.

Its a bit sub-par in terms of inventory, aesthetics and just the overall shopping experience. But the staff is very helpful and work hard to provide good customer service.

My first time there and my experience was pleasant, I made an appointment the same day, and when I got there, they took my car right away.

The last few times I needed help, the gentleman Anthony was amazing. Very professional, friendly and went way out of his way to help myself and my father. The other technicians that also were working were very friendly as well. If they didnt have something in stock they were going to go out of their way to get it or guided me on how to get what I needed specifically for my vehicle.

Just came to browse and check out prices. Nice staff, very friendly and helpful.

Love this place... They always seem to have a much larger selection of items. Its very rare that I dont find what I am looking for. Plus the staff is really helpful.

Great for a quick oil change. Concern over my requested tire rotation was actually done. I went in with my tire a bit deflated on the driver side after I received my car back the same tire was still deflated at the same psi that I gave them.

I have been going to this Pepboys in Bay Shore for about 3 years now to get my cars serviced. The staff here is very friendly and professional. I have mostly dealt with Anthoney, manager at the service counter. Anthony is extremely professional and knowledgeable. I strongly recommend this location for anyone who is looking to get their car serviced without getting ripped off.

Awesome place for my oil changeGreat job. friendly employees

Great place. The help always goes the extra mile to make sure you get what you need.

Went to several mechanics about a random check engine light. It would appear and disappear randomly. I got 4 different suspected issues from different mechanics but no one could guarantee me their repair would fix the issue. I stopped in at this pepboys for a final opinion. I spoke to a technician named Chris. He plugged his computer into the car and showed me the different sensors and how they were behaving. He told me the light could be a cause of my catalytic converter or the oxygen sensor. He explained to me that its a little hard to pin point the exact cause and understands why the previous mechanics i went to couldnt give me a definitive answer but he uses other methods to ensure he chooses the right method of repair. He explained to me how reading the temperatures at the catalytic converter and also reading the parameters the oxygen sensor was operating at could pin point the actual cause of the problem. He was very informative and the problem was fixed. saved a lot of money. Thanks a lot, will be referring friends to this technician.

I went there for just two items.. And they didnt have either so they had to order them from different places and now I have to wait

They had great service and were really nice and efficient!

I was at the service desk for an hour, even called while waiting and maybe someone would answered te phone and nothing. And this is not the first time that this happens to me. Sad...

This is so crazy just hear me out. So I go online and book an appointment at 11am. I was then told I would be contacted after the diagnostics but nobody called, so around 3:30 I called like 20 times and nobody picked up so then I just decided to show up and my car was still I. The same spot and nobody didn’t even touch it. This place has the worst service and I’m telling you this just happened today . If you come here you really must not have anything to do and even then I still wouldn’t even recommend it . Definitely the worst service even and they should close down

Great service but a guy at counter Anthony i dont know why he is not using mask following the CDCc guidelinew

Always helpful. Free air in my tires.

Hack mechanics. Beware. Had them do a tune up at 100,000mi on my chrysler 300. Car had a random misfire ever since. Now at 200,000 I did the tune up myself an found multiple mounts an bracket bolts on intake manifold were never re-installed and 1 coil pack had a burn through hole that should have been replaced if they bothered to inspect which is standard proceedure. Typical if non-professionals i guess. $400 to change 6 spark plugs. Joke

I went to the Bay Shore Pep Boys for a New York state inspection. When I arrived, the person working the front desk was doing something on a computer, and it took about two minutes before he acknowledged me. In talking to him, it was clear his customer service skills were lacking. I gave him my keys and waited for the inspection to be done. While I was in the waiting area, one of the mechanics brought some paperwork to the front desk and for some reason, decided to pop a plastic bag he had in his hands, which made a loud noise, causing everyone in the waiting area to look up, since it surprised the customers.When the inspection was completed, I went to my car and was about to leave. I put the gear selector in drive and as I did this, the side of it broke off and came apart. There was nothing wrong with the gear selector before I brought it in, and I still cant figure out how the mechanic, who only inspected my car, managed to damage it. He denied being responsible for it, so I asked to speak to the manager. While waiting for the manager, another customer who had been there before me, came back after just leaving a few minutes before. He complained to the employee at the front desk that he was charged to fix a bolt that was stuck in his tire, only to find out after he left that it was still there, never being fixed. At this point, I couldnt believe all the things that were transpiring here.The manager eventually took a look at my gear selector and said he didnt have the parts to fix it, but that he could glue it back together, which he did. This seemed to fix the problem, since I havent had any issues with it in the past 2 weeks since this happened. The manager was helpful and pleasant, but this doesnt make up for the horrible experience I had here. I only came here for a New York state inspection and still managed to have something damaged in my car. I cant speak for any other Pep Boys location, but after my experience at Bay Shore, I cant imagine ever coming back here for anything, and recommend that no one else does.

Very cooprative and helpfll

They were great, they got me in and out very timely. They stuck tot he appointment schedule. I was also impressed at how clean the waiting area was with coffee and comfortable chairs.

Anthony B. and Dilawar were very helpful and professional. They provided amazing customer service. I only go to Pepboys because of their service.

Im a pretty regular customer and get most of my auto maintenance parts here but I was very disappointed today that their oil filter inventory for ALL brands was very low. Had to settle for a Champion version. I asked the parts desk why they were so low and they just shrugged their shoulders and said they just dont send any stock to us. I thought stores were responsible for ordering their own out of stock items? Guess Ill have to go to Walmart now?

Staff were very polite, professional, and helpful. Especially Ollie!

The entire staff greets you and goes above and beyond to help you. Best auto place Ive been in!

I suggest always talkin to Anthony he is very sweet and honest.takes the time to explain things to you which is pretty awesome.

Came in for inspection, as expected with a 15 year old car like mine they found a few things that I would need to replace or repair. I appreciated their honesty that the problems wouldnt stop it from passing, just that it would be need sooner than my next inspection. Due to that I agreed to 1 of 3 future repairs which was new tires. I have had tires replaced, balanced, and/or realigned in the passed and it took about 20 to 30 mins. This go around it took 3 and half hours. I dont understand what the hold up was as my car was brought in relatively quickly. I would recommend them for diagnostics but unless you either have nowhere to go or are able to drop your vehicle off, just have another mechanic execute the repairs.

Asked for brake pads for a jeep Cherokee. Received brake pads for I dont know what vehicle. Will never go back.

I don’t recommend this place at all especially for auto work.employees looks like they are just here to kill the time.guy was eat franch fries and was on computer.I wait 25 minutes then i left without oil change.moreover they telling two hours for oil change. dont waste time and money.

Dont go to this pep boys if you dont have to. The staff is very lazy they are always on thier phones instead of helping customers. They lock thier doors more then 5 minutes before the new posted close time. Staff is also not very knowledgeable of the products they sell. I live close by and frequent here and most times are like this I have slowly been using auto zone more and more. Sad because I like the store its self hate the staff choice.

Replaced my brakes and received excellent service.

Service Manager exceptionally helpful and the Tech., Renee gets 5 stars.

Excellent service from Auto Service.I made an appointment by phone for the oil change on my vehicle, and they received my vehicle one hour before to my appointment.And I received a good discount and an additional courtesy service to rotate the car tires.I would recommend this facility to my friends and family.Great Service.

I give A LOT of 5 star reviews but this location was not the very best. It is such a big store, it almost feels like there Should be amazing service here. Man at the service counter for my 9:30 am appointment asked me if I wanted wipers. I didnt want them, but when it was time for me to check out, he rang me up for wipers. Of course we cleared it up and he voided them off. Not to mention I was already there for almost 2 hours for just an oil change & tire rotation. The wipers were a simple mistake and the communication was slim to none, but as I started out with saying, this location seems very busy and being such a large place with what seems like everything you need, I feel like the service should be Very Very Well. It was Just Service. Might stick to 5th Ave & Pine Aire location for my services.

Service team was fantastic. Walked in at 5:30pm on a Saturday looking to replace 4 tires and a wheel alignment. They juggled some stuff around and got me in. Great customer service! Kaitlyn, Anthony, and Joe got me a terrific deal in a timely manner. Will be back!!

Excellent professional service from the employees at this location. Chris was awesome repairing my car. Great work. Anthony, Katherine and Martinez were very friendly and helpful with customer service. Would definitely recommend this Pep Boys location for your auto needs.

Large store with a huge selection. Staff was respectful and helpful. Plenty of parking. Good prices.

My husband is a car guy and is always maintaining not just our cars but the rest of our familys cars so needless to say, he spends a lot of time at auto part stores. Last night, when preparing to leave on a trip he realized a fuse blew and he would need to replace it immediately in order for us to leave. He arrived at this store by 8:50pm (store closes at 9pm) to find the doors already locked and the cashier already counting out the register. Id like to add that this is the 2nd time weve run into this situation. I understand everyone hates last minute customers, but it is horrible customer service to close your doors before the posted time. Well be bringing our business to Advanced or Auto Zone from now on.

Wasnt good not good this time Im not satisfied they damage my rims real nasty after getting 4 new tires replaced balance align

Got an alignment and the wheel now pulls badly when i accelerate. All young guys fresh out of school. I was told i had an hour to 1 1/2 hour wait and was there close to 4 hours. Im going to take the car to a real mechanic i know as i need to be safe.

Anthony at the service desk is the most pleasant and helpful person there. Without him behind the desk the place is a disaster!

Ive had my car serviced here a few times. The staff is genuinely helpful and wants to make sure that your car is taken care of while ensuring a quality price for their service. If youre in the area and want to get a quick oil change or ask for some professional vehicle advice, this is the place to stop.

Store is very good. I went in for an oil change but without an appointment they told me it would be about a 2 hour wait. Next time I WILL MAKE an appointment. Great people and very friendly

Great service as always

I called the service department 12 times and No one was there to pickup the Phone. And yesterday i went to the store and made an appointment for Today 02/05/2020. I was there around 11:00am. And the Guy at the Front dest said his Technician called off today. SERIOUSLY? You have only one Technician ?Bad Customer Service. HIRE MORE PEOPLE PEP BOY.

Good to buy parts. Website says that service dept is open until 9...and its not. Needed a flat tire repaired and no mechanics work past normal hours even though the garage is physically open and website says its open.

Best place to fixe your car.

Went over about a week ago. the wait time was short for replacing all 4 tires. Staff was quick and pointed me over to complementary coffee. I also appreciated the recommendation to change my brake pads soon. I will be coming back to this store for sure.

I dont take or Trust my truck anywhere else but This location in Bayshore on Sunrise Highway. They are so helpful and knowledgeable. Abraham the manager and Chris the mechanic Are AWESOME! !!!! These 2 guys always figure out the problem.The staff is Great!

After having two cars serviced here, I find their prices to be very reasonable, their diagnostics honest and the wait times a bit below average. Pep Boys always has some coupons on their web site (Synthetic blend oil change and free tire rotation for $17!!!) and if you belong to their Rewards club, you earn points and get deals in the mail monthly. My only qualm is that the service desk is often understaffed for the amount of work these guys process and the waiting room is pretty dark and dingy. Best to wait in your car outside til they call you.

Raj was an amazing service manager. Gave us really great pricing on what we needed done. Joe the mechanic was also super friendly and helpful. Would definitely recommend coming here!

Good selection and good sales personnel.

Good pricing. Staff isnt very knowledgeable. Decent selection. If you know what you are looking for, would be a good place.

Great service they always take care of me

Nice store lots to choose from.Needs more help at check out. Customers waiting with no one a cash registerThats way only 3 stars.

The associates here are always so awesome. We buy parts all the time. This one manager I think her name was Emery, she helps you and stays by your side from start to finish. Shes amazing

One of the guys in front desk offers bad customer service but the technicians are great and very helpful 🙂

Gave it 3 stars because of the long wait we had for a cashier to show up and check us out. It seems as if they dont have enough help. But they did helped me find a part I needed.

Ugh. Horrible. Came to have my engine light checked and they were supposed to call me when they were done and let me know the code. No call after 3 hrs so i called and they said Car was done. I went and they told me the code and also my bill for the work they did. They should not have done any work without my approval. How were they to know I could afford it? They told me they changed my oil and also filter which my brother who is a mechanic says filter was not changed. He raised hell to the manager and I was refunded which was great and why they get 2 stars. I just feel they have shady business practice and I will never return here for a damn thing.

Ive dealt with pepboys on several occasions. First, its always helpful to be a friendly consumer :). Every time I visit, the staff have been friendly and help me get the best deals for my budget. I would say communication needs to be improved in-house however, Ive had great communication with staff, both desk and mechanics.

Worst place to get anything done. Front desk staff is the worst. The guys name is Jose, he will try to rip you off no matter what. If you see him, just walk out. Even better, DONT EVEN COME HERE.

Dont expect the staff to be knowledgeable. A good place to buy parts. Ive made the mistake of trusting their service team too many times for it to be a coincidence. In my experience with them their trend is to create new problems and damage to my vehicle as a free service. Plus its hard to get them to admit any fault as their own. The wait times are also and proportionate to the work being done. I only trust them for great readily available parts, an oil change or new tires. They even managed to damage and strip the wires coming from my under the hood fuse panel causing a short, changing my battery. Parts, oil, tires. Thats about it pepboys.

Your young man Anthony is the awesomest young man he is totally professional Curtious& truly Respectful plz keep him always

Excellent in and in less than an hour

After bringing my car to the Cadillac Service dept across the street and them telling me there was nothing wrong with my car, I went right over to Pep Boys and asked them to take a look. I have always trusted Pep Boys, I just usually go to the one closer to my house.Andrea greeted me, listened to me, and made me feel confident in thier ability to help. When I came back, after grabbing a bite to eat, Anthony was there and so attentive. Shortly thereafter, the tech came back with an answer!!Crazy how Mike at Cadillac service says, Taking your car to Pep Boys is like taking it to McDonalds...well, who managed to figure out the problem?!? Pep Boys!!After that, I was told by Mike at Cadillac service that it was covered under my warranty. The next day I brought my car back to Andrea and Anthony to have the work done by Pep Boys. Anthony spoke to the warranty company and low and behold, not covered under my warranty!! Thanks again Cadillac Service dept!However, I still needed to get my car fixed! Anthony and Andrea walked me thru the rest of the process, got the parts needed, and I was on my way! My car sounds like its old self again! I will definitely be a repeat customer to that particular Pep Boys! They go above and beyond and thier techs are on point!!

I was on hold for over 20 minutes and still could not talk to a staff member

Absolutely spectacular customer service, all their employees are incredibly friendly and nice to work with! Thanks again!

Your master tech chris is very professional he replaced parts timely and suggested other needed services. Would recommend him to anyone .

I took my car there, for the first time ever, for a simple service: 2 new tires, an oil change, and a wheel rotation. I arrived at opening and I was one of the first few people there. At first, the cashier tried to charge me $100 for each new tire. When I asked if there was anything a little cheaper, he said no there isnt without even checking anything. It wasnt until another mechanic overheard me, and insisted that there was a cheaper alternative and it costs $72 each, which I accepted. After I gave the keys and got the receipt for the services ($320), the cashier assured me that I would have the car back in an hour or two. I never pressured them at all because I wanted the work done right. Six hours pass by, and I havent heard word about what was going on. So I call the store, only to be put on hold for 15 MINUTES, then the cashier tells me they just started working on my car NOW. Finally, three and a half hours later, they called me saying I could pick up my car. When I came back to settle up the bill, I was initially surprised that they tried to charge me almost $500 for everything. I showed my original receipt, and said it was suppose to be the listed price there of $320, plus I had a coupon for a small discount. The cashier hit a few buttons on the keyboard and the price magically got reduced down to $300, the price I originally anticipated for all the labor and services. I dont know what they were trying to pull here, maybe they saw that I was a first time customer when they entered my data in their customer computer system, but I felt I was trying to be ripped off. I usually have a great mechanic that Ive been going to for years, and I just happen to see that Pep Boys always has deals on tires, so I decided to try them out instead. Biggest mistake ever. This goes to show you that you should stick to what you know. I will NEVER take my car to another PEP BOYS again!!

The store seems good overall. Some items are in the expensive side. Certain mechanics cant be trusted. One broke a belt tensioner bracket on my Nissan and said I brought it in like that. Another was flying past his bay in my other car to do an oil change.

Needed a new battery installed along with vehicle inspection. Made a on-line appointment the night before. Got there at like 10:15AM waited and was all done and out by 12PM. So far so good.

I was out pricing a part for my car, I should have turned around when I saw a fight start in the parking lot, however these things happen, the fight got broken up and I kept going. I walked into this place and it is dirty I do not want to touch anything. I was surprised that i was asked if i needed help almost right away by a very nice employee. He took me over to the location of the parts and I found the one i was looking for, it was 4 times the price of any place i looked, 5 times the online price. I asked for a manager to see if we could do anything about that, i went to pull out my phone and show him the pricing and he said it did not matter, the price is the price. and walked away. This will be my last time in this place.

Its an ok auto parts store. I prefer advance auto cause you can always find coupons for purchases. Pep boys is good if you arent mechanical & need work done on your automobile or need a new set of tires installed.

Great service fast and speedy, they have a really attentive crew who caters to your concerns and they call if anything else goes awry. Just a bit expensive.:)

They were very helpful and informative in giving me information about my car. Wonderful, and pleasant staff.

Great service

Pep Boys has everything you need for your car, which is the only plus. Their service center absolutely stinks. Theyll rip you off at any chance they get. Their service desk people arent the least but friendly. I actually did have a very nice young girl as my cashier one time. Their prices always seem to be retail, offering very few quality sales. At least on the stuff I need. I still go there for parts, but I mind my own business and wont ever take my car there for work.

Overly priced on oil and coolant, never had service hear but products pricey. Only go if you have no choice & cant wait

I wish I could give zero stars. Brought my car in for a simple issue to be fixed with the AC. My appointment was moved from 11AM to 1PM... I was never contacted about what they were going to do with my car. Right before closing my boyfriend went down there to see what was taking so long and they had already checked it out but just put my car to the side and went on to looking at other cars without calling me. I wouldn’t have received a call until the next day if my boyfriend didn’t show up. THEN they wanted to completely replace my AC compressor and were going to scam me for $600 plus labor!!! They cannot be trusted and will tell you whatever they can to get your money.

Hello Pep Boys!This shout out is for Pep Boys sunrise highway Bayshore!I got stranded and got to their store 1 Minute after closing everything was being turned off but I told them the situation and they let me in to buy a can of Fix a flat and made sure all was ok!GREAT TEAM FRIENDLY AND CARING AND HELPFUL!

Slow service

I just want to say how dedicated the service dept is. I pulled into Pep Boys about 15 min before they close and John and Martius worked on my car until 10:45 pm. They would not let me leave until my car was working. I would recommend these guys in a heartbeat. You never find dedicated workers like that anymore.

I got to the right place to service my car, a very knowledgeable team will be waiting for you, I really loved this place, I will back in a few months to service my car again. Thank youuuu!!! AAA+++

Good but you will have to wait because it gets busy

Nice person over the Phone . But thats where it ends. No communication what so ever. Appointments dont mean anything. They will take over 4 hours at minimum to do anything in there. They need to fix this whole thing.

It says on the website free check engine car diagnostics. I show up and the mechanic tells me i have to pay $100 and leave my car. Either they r ripping people off or dont know their own policy

Brought my car in about two weeks ago to get my A.C fixed thanks to Chris for saving the day very professional, prompt, friendly and completed the repair quicker than expected. Overall very great service with the staff.

Excellent service. andrea and rene were super helpful great store, highly recommend it,

Nice store, plenty of products to choice but customer service sometimes awful.Went couple of weeks ago to have my vehicle aligned and the experience was obnoxious, I did the appointment online and specifically check the box that it says that I was gonna wait there till the vehicle was ready, I understand that alignment requires time but what it really aggravate me is the personnel they have in the repair shop that simply don’t care at all about customers, beginning with the girl at the front desk that doesn’t know anything about cars or maintenance, rude and missinformed about the job she’s doing, the mechanics, young guys too, smoking, talking or texting on theirs cell phones, making the waiting time extremely and absurdly excessive, they simply don’t care, and that’s the second time that I have been thru all this same situation, after waiting for a ridiculous three hours they told me that they could only align the two front wheels because there was a problem in the back suspension, why make me wait all that time to tell me that? The girl at the desk want me to schedule another appointment because the mechanic was about to leave and he didn’t have the time to fix it, obviously the price for the repair and alignment went up too.I talked to the store managers, they try to solve the situation and were very professionals, but they still need to make changes about the personnel they have in the repair shop, they should hire serious and knowledgeable people in that area, customers want solutions and answers, hope some day they can fix this issue that it has been bothering me for years, mean time I will have to go somewhere else like Midas, Firestone or Mavis for the maintenance of my vehicle...