Once again BMW Beaumont saved the day! Taylor is the best service advisor. Always great customer service and timely follow up.

Kiera and Adam were extremely helpful and a pleasure to work with. Service was done quickly and they offered me a loaner car so I was able to continue my day!

John Robinson was my sales associate. I felt that they were very honest and transparent. I was able to purchase my vehicle in just a couple hours on very short notice. John had it detailed and gassed up for me. We do not look like the kind of people that would shop at BMW, but they were still very respectful. I am pleased with the service and had a very good experience. Would recommend!

Robin Dixon is awesome. Knowledgeable, kind,informative. Great experience

Fantastic service, I have brought my car in twice for service with them and they’ve been great, my advisor Taylor (hopefully that’s how his name is spelled) was fantastic with updates, information and timelines. Will 100% be using them for future service and possible purchases. 10/10 recommend.They other advisors I spoke with were also very professional and polite.

Thank you for the high level of professionalism and personalization of my auto maintenance needs.

Best experience I’ve ever had with purchasing an auto. Everyone was so kind, friendly, and knowledgeable. John Robinson is a great Client Advisor, and Destiny Polanco will show you how to work all those fun gadgets! Management is personable and welcoming, and I very highly recommend BMW of Beaumont.

Very good service. Quick and professional. Made it easy. I really appreciate it!

I was fortunate enough have John as my salesman. No high pressure sales tactics. Knowledgeable in Kia vehicles even though he mainly sells BMW. I would recommend him to my family.

My visit to BMW of Beaumont was really great. Taylor was customer service friendly great attitude very efficient the service was excellent all the service associates was very helpful and friendly will definitely be back for my services on my car Thank to everyone

Told John Robinson what I wanted and thats all he showed me. He didnt try to sell me something I didnt want. The financing was done right and nothing was snuck in like other dealerships try to do. I will buy my next bmw from here. A truly pleasant experience

Been to this dealer three times so far to have my BMW i3 serviced, and every single time has been excellent! Service advisor Taylor is always attentive and very friendly, and makes sure that everything is taken care of. I wish more businesses were this way. Would highly recommend

This was my first visit to BMW in Beaumont. They were fast and communicated every step of the way. I recommend them for all your needs.

I bought my 4th BMW here and it was the most pleasant car buying experience I have had to date. The entire staff is stellar- particularly Marc Edgerly and Keith, the GM. It was worth the drive from Austin.

I have bought a few cars on the past and it’s always a long, very dreaded process, but BMW OF BEAUMONT was amazing and the easiest process! My salesman John Robinson was awesome and extremely knowledgeable!

Taylor was very efficient with getting my car inspection done. No wait time ! Thanks for always taking care of my car with such great service.

The staff at the dealership were very courteous and attentive to my needs and questions..very formative about the operation of the new vehicle. Dealership was clean and modern. Staff among the best

My husband took my car into the BMW dealership about a week ago. He took it in on a Tuesday and by Thursday they called and said the car was ready and fixed and everything was working well. When he went to pick up the car my husband realized the problem was NOT fixed and informed the mechanic who then realized, he has mixed our car up with another car and nothing had been done to our car for 2 days!! Then we get a call the next day (less than 12 hours later ) that the car was checked out and the fix was (of course) very expensive. So naturally I called and had many questions, how did our car get mixed up with someone else’s car and how was our car diagnosed so quickly after it had been there for 3 days and had not been looked at all but diagnosed in less that 12 hours. I talked to Kira and she was rude and said “it’s not like we fixed it and made you pay for it” I am just so upset that in this situation where everything is YOUR fault I get attitude!! I had an issue with BMW previously when my husband took my car in for a routine oil change and it was not done properly and leaked oil all over our driveway. When we called them the next day they said bring it back and we will fix at no charge!!! Really!! I had a Mercedes previously and dealt with them many times and had no issues. I will NOT be using BMW for any repairs again.

Chris James was great. I went in with an idea of what I wanted but Chris got me a even better deal. He was patient and exceeded my expectations. My transaction was also completed in a timely manner. 10/10 recommend!

As always BMW of Beaumonts service dept is top notch. I had an emergency run in on friday for a malfunction light. My usual rep wasnt in so Catherine helped me out. Scott, the mechanic didnt hesitate to run my car through a diagnostic check...my usual rep Robin even checked in with me to get a loaner set up if I needed it. They worked like my car...an awesome machine! Donna and her crew are great! Thanks again for taking great care of my Hamster!

I had a wonderful experience @ BMW Beaumont! From the test drive of the 2021 BMW X3 with my Client Advisor, Chris James to agreeing on a price for my trade with Manager, Rocky Willis. Both were super friendly & made buying a new SUV fun!If your looking for a new vehicle I highly recommend going to see these guys today or tomorrow and take advantage of the great 1.9% financing that ends June 1, 2021.

Popped a run flat tire, they had it in stock and gave me a service appointment immediately to replace it. Service advisor was super nice and after paying online it only took a couple of minutes to pick up my car. Plus it had been cleaned inside and out!

Great experience with salesman and staff. Probably the best i have ever had at a dealer. Highly recommended!

Great customer service - always been helpful from the time of purchase and service. Keep up your good work!

Absolutely love the customer service, always friendly and very helpful Kiera was a great service provider!

Chris James is a rock star! He helped me purchase a certified X3, sight unseen, and helped with the transport halfway across the country. He didnt stop after the sale, and also assisted while I ran into some hiccups at the DMV while registering the car a few weeks later. The vehicle was better than advertised and he made an uneasy experience go very smoothly!

Robbin is amazing! Goes above and beyond to make sure that my service appointment is quick, easy, and there’s always a loaner available!!

I was very pleased with my experience when getting service done at BMW. My advisor Taylor was very helpful and it was such a easy process. Happy with my choice of BMW Beaumont.

I always get awesome service at BMW of Beaumont. Taylor Snook, my service person is always helpful and friendly and makes sure I am completely satisfied. James, my mechanic always explains what was done. I trust these guys completely. I wouldn’t take my car anywhere else.

Very fast, very comfortable setting with drinks and refreshments. I live out of the state, worth my time to make the trip.

The only reason I am giving it a FOUR and not lower is because I have the absolute best service advisor Robin. Most of the other employees could careless about customer service. That’s if you can even get them to answer the phone. Robin is the reason for the 4 ⭐️⭐️⭐️⭐️ And only her. Beaumont BMW get it together and oh take note on how she tends to and treats her customers. Might learn something.

Very warming and friendly environment. My visits to the shop was comforting and made easy throughout my visit. Lots of accommodations are available from snacks to shuttle rides. I would definitely come here again for my vehicle needs

This place is the best and my Representative Robbin Dixon is the best. They truly care about their customers. I will continue to do business with Mike Smith BMW.

Service was Great! Mr. Robinson was a great salesman!

Chris and Rocky are so helpful. They made sure we purchased the exact vehicle that we wanted. They truly made us feel like we were important to them as a customer. We will absolutely be purchasing our next vehicle from Chris James at Beaumont BMW.

I was not happy with the service I received. I went up there with an idea of where to start with my vehicle. They kept telling me for days that nothing was wrong with my car and it was driving perfectly, which it most definitely was not. They then proceeded to tell me they could do a rotate, balance, and alignment to see if that fixed the issue.. which was no problem, as I had told them it needed to be aligned. Well after they hooked it up to the alignment machine, they then proceeded to tell me that my struts and strut mount were damaged. The fact that they were reluctant to look at it and diagnose it made me feel very uneasy. They were never able to actually do an alignment, rotate and balance because of the damage, and yet they still charged me for those services. I just don’t appreciate the fact that I felt completely disregarded.

Very Professional and Courteous. My vehicle kind of got lost in the lineup after a service, but they jumped right into action and got my vehicle washed after a minor repair.

I always have such a great experience! Taylor and Richard are the best!!

Very welcoming, quick help, amazing service. I came in with an old bmw and got amazing service.

Best car buying experience I have ever had and it is one of my least favorite things to do!

Bought a used car from them on 3-13-21 from Chris James. He was very professional and friendly. Went above and beyond to get the deal made. After driving home the engine light came on so I called and Bucky was on it in no time, fixed the issue and had it done by the end of the day. I thoroughly recommend them to anyone looking to get a vehicle.

The most attentive service representative ever . Robyn made our service so completely easy and as always is super kind and easy to work with .BMW of Beaumont is the best place to purchase the ULTIMATE DRIVING MACHINE!!

From the beginning of the process until I drove off of the showroom floor, everyone was patient, knowledgeable, and helpful. I appreciate them taking their time with me.

Wow, that is what i have to say about the my buying experience at this dealer. I drove about 2 1/2 hours to do business with them. Not only did my vehicle surpass my expectations but the staff was amazing from receptionist, salesman, finance, to the manager. They kept their doors open after closing hours so we could finish up everything and be on our way back home. They took care of me, and i definitely will be returning to give them my business vs local dealer! I would highly recommend anyone in the market for a new bmw to give them a chance. Not only do they have an amazing inventory selection but their prices were well worth the drive.

We always have great service here!

We had the best customer service from Mr. Willie Calcote. He went above and beyond his duties to make sure we were satisfied. We strongly recommend BMW of Beaumont, ask for Mr. Calcote.

We had an awesome experience with Chris. He helped us pick out the perfect car. He was knowledgeable, organized and efficient. I highly recommend seeking him out for your next car purchase.

We are very thankful to Mike Smith BMW of Beaumont for the excellent service we received last week when we needed the passenger side mirror replaced. They got the part very quickly and gave us a car to use while ours was being repaired. They could not have been nicer to us in getting our car done and back to us in very little time.

It was a great experience everyone were very knowledgeable and friendly. The time was not overwhelming every thing was prepared before hand to sign and go over.

Impeccable customer service, as usual.Taylor Snook dedicates fine attention to every detail.I wish I asked the name of the employee who washed my car after the services items were completed as they surpassed my expectations & went way beyond the call of duty with some fine craftsmanship.Much thanks to everyone.

Horrible they told me everything was taken care of by car shield only had to pay deductible once I left the service department the air conditioner went out again after having the car nearly12 hours then they informed me car shield wouldn’t cover another part but that was not relayed to me when I let the shop. I was so afraid to leave my car there anyway because numerous friends have had problems with the service department with oil not being changed nor service not being done correctly and now they are saying car shield didn’t pay for this or that but if that was so I would’ve been informed then not today when I am taking the car back. The service is HORRIBLE I REGRET BRINGING MY CAR FOR SERVICE AFTER MY FRIENDS ASK ME NOT TOO! I also called car shield and there isn’t any documentation regarding the service on my car and it was paid in full

Blew out a tire on the highway near BMW of Beaumont early on Saturday morning. The service tech found an issue with rear tire as well. Ended up replacing all four tires since they had them in stock. Kiera and the service tech had us back on the road in a out an hour and a half. Thank you for the great service.

Fast service for a Saturday! Service representative was great!

Horrible experience ever!!! I will no longer do business at this location!! I hate that one individual can spoil it for the entire dealership, but Catherine was by far the worst service representative I have ever encounter!

Kieth and Rich are great. No pressure sales and making sure your happy every step of the way. Highly recommend BMW Beaumont.

Good pepole very helpful do there best get you on a car or suv never negative attitude positive work out with youre situation thanks God bless

My experience is always Great .Taylor Snook is amazing with his Clients

I had an appointment for 10:30 am and was going to wait since no loaner cars were available. They did not actually take my car back for service until 12:15 PM. The entire appointment took three hours. I believe that they need to keep one of their bay areas open for appointments and let people who are dropping in wait. The people in the office were nice, but I don’t feel like it should have taken three hours out of my Saturday for an oil change and tire rotation.

Check them out! Rich is the best!

5 stars across the board. BMW BEUMONT was incredible. John was a pleasure to work with as the sales rep. Very knowledgeable about BMW during the test drive. After signing, he even left matching BMW caps in the driver and passenger seat when I was ready to finish the paperwork. Bucky, the Finance manager was excellent and didnt pressure me into any packages. He was just honest about what can be beneficial and what cant since I was already buying a CPO. Great group of trustworthy guys over there at BMW BEUMONT. Not to mention the price was below KBB. They did fight to earn my Business. I will gladly refer them to anyone looking into a BMW. It was worth the 2 hour drive for me!

I was not satisfied with the service, I am not an expert in mechanics. Other times that I have taken the vehicle they tell me about options that I have, you were I dare to suspect if they actually verified because they did not give me options to fix it.

Ive dealt with many dealerships went in for a recall on airbags and tail lights after receiving a letter supposed to be quick and convenient, worst experience ever at a car dealer the recalled part burnt through a non recalled part and they wanted to charge me didnt have the parts to complete the job which was scheduled a week ahead and when I got the car back the break light was not working as it was when I brought it in. I have a fleet of cars and would not bring any to this dealership I would be reluctant to buy another BMW from North America. Filing complaints but costumer satisfaction is not a priority.

Taylor is my BMW service representative and he is wonderful. My concerns are always addressed and my car is always super clean when they are finished servicing it. I would highly recommend BMW service!

Always happy with the customer service!

Chris was our salesman and he was very professional, friendly and helpful. He explained to us everything about our new BMW 430i. We were very pleased with him and would recommend that if anyone is looking for a new BMW to go and see Chris James.

Always provide you best services

Super easy to deal with. They called me and gave a full report of my car and were very honest with what I needed. I love going in to the service department. Everyone is always so nice.

BMW Beaumont is full of courteous professionals. Marc, Rocky, Loney and Taylor are the professionals my wife and I had the pleasure of working with there and we will definitely come back!!

Chris is awesome! He was very easy to work with and the made process very simple. BMW of Beaumont and the whole staff were great .Thank you

Amazing staff ... Amazing service ... thank you for making everything so easy

Used coupons on website & got great deals. Service advisor super friendly & kept me updated on what was going on with my car. Great service!

I had an awesome first experience with BMW Beaumont. Customer service was awesome and I was informed every step of the way by text or in-person communication. I highly recommend BMW Beaumont!!

My salesman gave me a great experience. John did a wonderful job.

Chris James is the best! Took great care in making sure I was happy with my purchase and Im a very satisfied customer with the dealership from start to finish!

Check out BMW of Beaumont!Our client advisor, John Robinson, was knowledgeable regarding features of vehicles and very patient with questions.He was responsive to all inquiries whether by phone, text, etc.Mr. Robinson really listened to what I was looking for and made helpful suggestions.No pressure sales - the way it should be when buying a vehicle!

Friendly.professional service. Ask for Kiara.

Amazing customer service!

Personal, knowledgeable and friendly.

This is my second BMW that I purchased fromBeaumont. I bought a 2020 X5 from the dealer and it was a pleasure to work with Sales rep- John Robinson who is so patient and understanding. He worked with me on my budget and went above and beyond in getting the car with the features/ options that I wanted. I live in Houston area but I highly recommend Beaumont because of their competitive pricing and ease of doing Business.

Robbin is the best! Thanks for taking care of me.

Very professional atmosphere. The whole team went out of their way to make us feel comfortable from start to finish. They did their best to make sure we were happy with the numbers and the final product. We love our new x7! BMW hit a home run with this vehicle. Much thanks to Willie our sales rep and to Rocky the sales manager. We enjoyed the experience :-)

Great customer service and everyone was extremely attentive.

Great deal I love my new car

Everyone was very nice. The dealership was very well taking care of, very clean.

John made our buying experience very pleasant.

BMW had a recall for passenger airbag on my 325ci. I brought my car in. The technician replaced the airbag. I got the car back. Got on the highway, I realized my blinking clicking sounds for signal light on both left and right sides did not work, and my radio had a message “ Deactivated” and did not work. I stopped the car on the side of the road, got out, and realized my car key did not work.I then brought the car back, another technician re- initialized the car. Drove home and the key did not lock the car and my radio still did not work.I am breathless and upset. I brought a functional car to bmw in Beaumont for an airbag recall, and now I have no car. The key did not lock, blinking lights do not work, and radio did not work. Not sure if the car is safe to drive. I am so disappointed.

Robbin is amazing 😍 she is patient with me and takes care of my car 🚘 needs as well as a good conversationalist ask for Robbin she’s so peaceful

Once again Ive received great quality service on my car repairs. The service department always come through in the clutch!

Bad experience everHad to wait for 2.5 hrs just to get one tyre charged .I was told if I stay there it will be done in 30minsIf I knew it will take so much time I would have gone home and come back when it’s done wouldn’t have wasted so much of my time .

I didnt care for their substandard customer service as this my first and most assuredly last visit at this location. My service advisor was Kiera. She told me that my oil change wasnt covered under my warranty without checking the computer first to make sure that I had the maintenance package.its a brand new truck, so yeah, I have a maintenance package on my vehicle, and she should have checked that first before telling me definitively what I did not have. Also, as I explained that I was new to the area and I wanted to purchase another brand new BMW after this lease was up, I thought perhaps my first initial visit would have been a little more welcoming. My first impression wasnt a good one and I will not be back

Very pleasant atmosphere! Staff keeps you informed to services and time frame of services to be preformed.

I am literally out of words. Made the first visit in May for a brake pad deal they advertised. Kept the car for a few hours, then insisted I don’t need brakes but changed the fluid in regular price. The real issue was service dept. had to close for the day and they could not work on the car. Anyhow, they agreed to honor the same deal in future. 5 months later, I dropped the car again. Since a storm was passing nearby, I said, I will pick it up tomorrow. Received a call later claiming rear ones are in good shape but still asked for my opinion. I specifically asked for both axle pads to be changed again. The next day (Saturday), I went to pick it up the car. They were closed because of power outage. They knew I was coming from Houston area and I was in no position to be stranded in Beaumont for 2 extra day. Never received a call that they are not going to open for that day. To my surprise also they only changed the front pads, but did not do the rear ones even tough I specifically said twice that I want both axle pads to be changed. Luckily Will Calcote was there. I made the payment online and he reached the service department to give my keys back. Moral of the story: drove to Beaumont twice (all with appointment) to get only half of the work to be done. Almost got stranded because they did not give a courtesy call or manage checkout process for their service department.

The staff at this location (BMW of Beaumont) is very professional and courteous. I found a beautiful 7-series for a great price at this dealership, but I live in New Jersey so I didnt think I can get it shipped to my house.I spoke to Rich Williams and he made it happen. The car was delivered in about a week after all the paperwork was finalized. The carrier that delivered it was a 3rd party carrier that Rich reached out to for me and scheduled the pickup/delivery for about $1,000. This price can change depending on the carrier but this was a great price for such a long distance from Texas to Nj.I would definitely reach out to Rich For my next car also. I had a bad experience with a used car dealership in New Jersey about a month before, so this definitely came in clutch and i got the car i wanted!

I highly recommend the BMW of Beaumont team and my salesperson. My experience was a breeze! Chris was an amazing salesman! The finance manager was friendly and very helpful and informative. I can’t thank those guys enough.

We purchased a vehicle from here yesterday and it was a great experience. We did everything we could online then had an appointment for the test drive and finalize the purchase if we liked the SUV. Our salesman, Mr. Calcote, had the vehicle ready at the front of the lot, shiny and clean. They had everything ready to go so once we decided to purchase we went right in to financing with Mr. Loney Bourque, and were in and out. They even gave our kids an adorable teddy bear each. Would definitely recommend this dealership.

Always fast and professional. As usual. Thank you all for keeping my car running well.

Service personnel was amiable and helpful. Only problem was they had to keep vehicle longer than expected. However, their thoroughness resulted in a savings for me.

So, we have a BMW with the N63 engine in it (4.4 litre, twin turbo V8) which is a flawed design engine with numerous issues usually leading to engine failure. There is a class action lawsuit against BMW which was unknown to me during the purchase of our Certified Pre Owned BMW X6. This was never mentioned about the problematic engine. Numerous times to Mike Smith BMW for engine problems and never a mention from them about this car having a problematic engine so bad theres a class action lawsuit against BMW. Finally, the engine had a catastrophic failure and the car needed a new engine soon after the warranty ran out. So now BMW Beaumont wants me to pay a significant fee to replace the engine with another N63 engine ! I requested that BMW Beaumont buy the car back and allow me to purchase a different vehicle ! That deal was almost completed when I mentioned to the sales manager over Volkswagen im not just here to trade in my car, you cant fix my car I bought here so Im not playing the bargaining game ! I was then told since I revealed my BMW could not be fixed it would depreciate my trade in even more. That I should have not said anything about the engine problems. Basically, I was told I shouldve lied about it. I then spoke with the general manager Keith Leger about this issue and he said he has confidence in his team to fix the problem with my car and that was it. Soon after picking up our car my wife started the car in our driveway and it made a horrendous noise which was due to the engine being blown. Again I requested BMW Beaumont to make the repairs and or buy the car back so I could purchase another vehicle however, they have insisted I owe for the repairs ! This vehicle has been in the shop 22 times since it was new ! I have been a repeat customer at Mike Smith since the early 90s however, this experience has convinced me to not purchase anything else from that dealership.

This was really my 1st true service experience with BMW of Beaumont, and I must say I was very displeased and disappointed. My disappointment started from the initial making of the appointment until the return of my vehicle. Very dissatisfied BMW owner!!!

Adviser Taylor and BMW team were great and, they have me as a regular customer, Thank you Taylor and service personnel and mechanics as well!