In my 34 yrs as a music lover and audiophile I have not had a better or more rewarding experience than what I had with Chelsea Audio. From the first encounter with Kyle; he was friendly, informative, communicative and on time. His knowledge and approach really instilled confidence in me for my listening room acoustic treatment project. His team is very professional. They arrive on schedule; are respectful of the environment; do a great job of cleanup; and are true artisans. My highest recommendation for Chelsea Audio. Being new to the area I can understand why they have been in business for 44 yrs.
Earlier I posted a one star review that was due to a scheduling miscommunication. The error was all on me and the follow-up was outstanding as well as professional from Kyle. This morning we met with Jeff to discuss our project. He was great in helping us weigh the pros and cons of different options. Thank you both for illustrating why your business rating is top notch!
I have been working with Chelsea AV for 20 years. During that time they have completed 4 major projects for me at the Oregon Coast, Portland and Central Oregon. There are three areas to think about when purchasing high quality AV equipment: Selection of hardware which is correct for your particular home, installation, and subsequent service and support. Chelsea AV excels in all three areas. When I call them I talk to the same people that I talked to 20 years earlier. They know me, they know my home, and they know exactly how all my equipment is configured. I couldnt be happier with them. If you are in the market for a home theater or other AV equipment give them a call. I think you will be glad you did.
Chelsea AV provides excellent products, well thought out systems, and superior service. Ive been doing business with them for over 15 years and have never been disappointed.
Chelsea AV has been a great partner. Thank you to Kyle for being extremely responsive and helpful getting the gear I wanted to transform my living space to something even better.
These guys, and Kyle in particular, did a great job at helping me pick out and purchase a home stereo system that sounds incredible compared to what we had previously. Highly Recommend
This is my go-to stereo TV store. Theyre always knowledgeable polite not pushy. They will match prices online or other store. I prefer to give them my business because of the way they conduct themselves. Always happy to support them
Ive been a happy customer of Chelsea Audio Video for many years. They have top-quality home-theater and audio equipment at all price points, top-quality salespeople who actually know what theyre talking about, and a welcoming, friendly, no-pressure showroom. There is no reason to buy anywhere else.
Ive made a few purchases from chelsea over the last 6 months and they have always treated me with respect. It didnt matter whether I was looking for supper high end equipment or middle of the road.Mark and Kyle in particular have been very helpful and responsive after the sale.Based on my experiences here, the staff is knowledgeable, friendly and willing to ensure you are comfortable with the equipment being purchased.Highly recommend!
Chelsea Audio is the Nordstroms of audio video. They are head and shoulders above any other store in town. They do it right, and its done right on the first try. Great customer service, great products, great company. I wont go anywhere else from now on.
I went in with a problem and was worried about being up-sold on super high end equipment i might not need. Instead they recommended that i modify the configuration of the components I have and see if that met my needs. What a refreshing experience. Will go back when I am ready to make another new purchase.
Chelsea is a breath of fresh air when compared to BestBuy/Magnolia. Their staff is knowledgeable, responsive, and they had everything I needed in stock. Furthermore, when I had a technical issue with the Marantz receiver I purchased from them (network card stopped working after a week -- not their fault), they returned it and gave me a replacement.Great customer service!
These guys are the real deal. Salesman Kyle was thorough and spent a lot of time with us even on a very busy day for them. We had our 2 1/2 year old with us who was going a little stir crazy while we were picking out our system. Kyle put on the cartoon movie Planes for him to watch on the projection screen which kept him occupied. After we selected our system Scott took over and kept in constant touch with us about timeline and installation. Ryan was our installer and spent most of the day with us. He took his time and showed care for our house. I have another room that is pre-wired for surround sound and will definently be calling these guys again when I am ready to get it done. Nice job to the whole team.
I work with Kyle, quality products backed with great customer service.
Perfect, great customer service, very nice, gave us a discount because they didnt have that headphone in stock and offered to lend us their display model. Very nice selection of headphones as well.
Great gear knowledgeable staff at a competitive price.
Mark was very helpful!