Universal Cycles is fantastic, it’s been the best bike shop experience in a while and I’m glad to know it’s in my hood. Billy is an awesome bike mechanic and should have a show called “Pimp my Bike”. He took my old Schwinn Homegrown and made it a super fun again. This bike frame has been the only possession I have kept through moves from California to Texas and now to Oregon and it was in the best hands possible. I was really impressed with the care and creativity that went into the build (see photos). Saved me countless hours of watching videos and frustration doing the build on my back own 😃😃

My online bike shop is now my Local Bike Shop (LBS). I used to drive over the river to their East Burnside location but since they moved to Beaverton, I am only 10 minutes away by bike.I have bought a complete bike and multiple parts from Dusty and have had efficient service done by the legendary Billy. Each time I come in, I am treated like a regular.Give them a call and they will try to solve your issue over the phone. If you need to drop by, the store is spacious, safety protocols are in place, and there is always be someone ready to assist you.I disagree with others complaining about customer service. I have had stellar interactions with most of their staff and have never been upsold. Parts recommendations and service estimates are spot on. They are open fairly late, which is a plus for me. Happy to recommend Universal Cycles for all your online and in person cycling needs.

I just moved out here and was looking for a good shop to go to regularly, when I stumbled upon Universal Cycles. Everyone here has been super nice and helpful with trying to get parts. They also have a phenomenal custom wheel building program that they offer at an affordable price.

Love this place.Bought a new wheel set from vision recently (which I don’t believe is a manufacturer Universal carries) and needed to buy a spacer to fit my cassette. Immediately went to this shop, knowing I could easily find what I needed and have it in my hands the same day. I ordered the part online and brought my rear wheel with when I went to pick it up hoping they could transfer the cassette over for me. Eric, who helped me, was happy to do so after he went and pulled the spacer I’d ordered, but he found it didn’t fit. Turns out the spacer I already had was the right size, so he used that and got it on in no time without charging me for the part I’d bought or the service he had to do to get it right. My bike rolls great now and shifting might even be smoother than it was before. His care/competence saved me such a headache had I just had a spacer shipped to me and tried to do it myself or gone to another shop that wouldn’t have the part already there. Wanted some way to say thanks so here I am writing this review.This should be everyone’s local. I’ve visited twice and had great experiences both times. It’s a bit of a drive for me from Newberg, but 100% worth it. In my experience, a good bike shop doesn’t exist in Newberg, but even if one did I’d still go to Universal. The knowledge of the staff and selection of parts, particularly oem bits can’t be beat.

Customer service is absolute disaster. I went to check some road bikes, what do they have, given the limited resources nowadays. The guy was totally lack of human interaction. He said he has only three bikes with 3k price tag. I clearly said I dont have a budget in mind which indicates if I like the bike I will buy. And the guy said well look at it, he didnt even bring the bike down from the track and left. Well if I will pay something thousands of dollars, you better have a good customer service.

Excellent experience here. My rear brake hub nut came undone and rolled the first thread on the hub and nut. A quick Google search brought me to universal cycles website in one of the first results and it had a straight forward listing of brake hub nuts that might fit. I was unsure of the correct nut and brought my rear hub/brake/nut in to check and hopefully get the rear assembly back together. The nut identified was going on crooked for me at the retail/service desk and was potentially going to roll the rest of the threads. Nathan brought the assembly to Billy and within minutes Billy had it back together correctly with no cross threading, saving my rear hub. Awesome. Again wonderful service!

Prices are very competitive. The customer service is spotty. Some employees can be very helpful, others dont really get the whole customer service thing ( Im looking at you cut off shorts guy). A large selection in stock, fast shipping on out of state items and only occasional bike shop guy attitude.

This place is awesome. After buying a lot of parts for my first bike build I couldnt get the shifting quite right. Billy hooked it up and got the bike shifting perfectly in about 5 minutes. Everyone is always super helpful and welcoming.

Excellent customer service. I came in with an issue with my daughters bike, and they fixed it quickly. I will definitely come back for any of my biking needs.

Great place. I will go here from now on. I have been biking for about ten years. I love the sport and have a nice road bike. But I dont have a lot of knowledge on the subject. Yesterday, I wanted to replace my tires with something more comfortable. They quickly recommended Continental Gatorskin in 28mm. Great tires. I really enjoy the ride and the comfort. Thanks

I bought a Surly Krampus frame and they helped me out a fair bit while I was getting it set up. Good prices. Im surprised they kept the email coupons going on during this period of record bicycle shortages but I saved a lot of money using them. They also use the emails to help cats in local shelters find homes and thats rad.

This place has a great selection and very experienced riders to help you find exactly what you need. Its not really laid out like a retail store since they have a big online presence to support so it helps to take a look at their web site to get an idea of what you want prior to coming in.

They have product in stock.... amd at fair pricing. Rare in these times and a staff that is friendly even to those who need help figuring out their needs. Not all of us know bikes etc. Newer people to the sport need extra hand holding and they facilitate that spirit.

Universal has been my go to shop for years. Recently I was having trouble finding a replacement fork for my road bike. Took it to universal to see if they could help me. Billy in the shop took time out of his day to research my bike. He discovered that the bike manufacturer had given me the wrong specs. With the correct info he helped find some replacement options and even installed the fork super quick. Billy in the shop is super helpful and friendly. He genuinely cares about helping out customers. Thanks Billy and Universal!!!

So happy this shop has made the move to the west side. Billy is an awesome mechanic and has helped with researching parts to do the fix when supply is low. Everyone at the front line is friendly and helpful.

Amazing service! Had a few spokes replaced on my back wheel. They got it done super fast and exceeded all expectations I had!

Love the store! Tons of good stuff and the customer service is fantastic. Every employee Ive worked with has been friendly and helpful. Nathan hooked me up and taught me some cool new bike fix tips too

Nathan at Universal Cycles is THE ABSOLUTE BEST!! I was immediately greeted and helped by him when I walked in. Nathan is super knowledgeable and fun and he totally hooked me up by installing cleats on my brand new shoes for me. I am so thankful for knowlegable professionals like him and the exceptional customer service he provided! I didnt get to spend a ton of time shopping at Universal Cycles but I definitely will be back! Thanks Nathan...you ROCK!! :)

Ive placed several orders with Universal Cycles, and have been satisfied except for my last experience. The overall order was large with many items, but all of the products from one specific manufacturer were not in the box (a total of 5 items). I called several times to try and resolve, but was told it was my mistake and I must have thrown all of these items out with the packing materials. Needless to say very unreasonable. Ive ordered these same items from other companies and am aware of the sizes. I know they were not in the box. If you order from Universal, check your deliveries very carefully.

Its so great to have Universal within cycling distance! Such a great inventory, most things Ive needed have been available same-day!

Terrific prices, expert staff, and fast turnaround on repairs, what more do you want? Took my mountain bike in yesterday, with squeaky brakes and wanted to ask about getting a tubeless tire set up. (The major bike shop in Beaverton, where I bought my bike originally, had just told me they could not do a tubeless set up with the wheels I had, plus they were somehow out of disc brake pads?!)Billy the Bike Whisperer, ace mechanic and with the coolest hair ever, rolled his eyes at that and says Ya, no problem, I can do that in an hour. I come back in 45 minutes, and its done, perfect brakes and schweeeet tubeless tires. I could not be happier. Also, Raul spent some good time with me talking over parts options, and was very helpful as well. This is my new go-to shop and he would do well to make it yours also.

Nathan, Billy and Dustin are awesome. Walked in to pick up an online order and they were able to take my bike in and put the parts on within the hour. Super accommodating and friendly

Great service! Im from out of town and walked into Universal Cycles with a tubeless tire that needed some TLC after a flight from the East coast. To walk into a bike shop on a Saturday morning, during a pandemic and leave in less than 15minutes with the problem solved was AMAZING! Appreciate Billy and Nathan for diagnosing and fixing my tire. Next time Im in Oregon I know where to take my bike!.

Absolutely a pleasure getting my bike fixed here! Kevin was helpful and kind. Covid precautions were on point! Price was fair. There was a cute dog. I mean what more could you ask for?!

Always a great experience here. I took my mountain bike in for a hub service, and Dustin took the time to fully inspect my wheels and let me know exactly what was going on. Very friendly and knowledgeable; will definitely be returning and recommending him to my riding buddies.

Billie from the service department was amazing! My son’s bike was in bad shape and he fixed it up quickly for us. We will definitely be going back for future bike needs.

Went in for parts to replace bottom bracket bearings. All in stock but even better, mechanic Billy was able to do replacement while I waited.

Ive placed a lot of online orders from Universal Cycles and visited their old PDX location a few times. Since relocating to Beaverton Ive been there twice during covid.With covid you cant browse the aisles, instead you wait to be called to a counter to be assisted by their staff.My partner and I stopped by to purchase some road bike tubes and a gentleman called us up to his counter. I said we need a presta valve tube that will work with a 60mm carbon rim and then the gentleman responded so a mountain bike and then proceeded down a line of questioning that can only be described as bikesplaining. My girlfriend was extremely offended and told me thats not the first time shes been treated like that in a bike shop. We both were made to feel like we were stupid and less than. I was so angry I wanted to walk out.The interaction was terrible and I expect a lot more from a shop like Universal Cycles. We will not be going back, there are so many better bike shops in the area. Golden Pliers, Gladys, and West End Bikes are all better options.

The staff here really went above and beyond to help me out. Greg answered all of my questions and consulted with the mechanics as well. When they didnt have one of the parts I needed, they helped fixed the part I had.Thanks guys! Ill be back.

Stopped in yesterday to have them take a look at the gears on my bike. The team at universal cycles took a look and were able to fix it and align everything in a few minutes and had me on my way quickly. Thank you!!

Soooo Happy with Universal Cycles products, prices, communication, and service. I ordered a Continental Tour Ride Tire on a Saturday, it shipped on Monday, and received it by Tuesday. Many other sites had the same tire for higher prices and would take almost 2 weeks to receive. Thank you !!!!

I had another great experience at Universal Cycles today. I bought a Ritchey Ascent frameset from them at the end of September and built up my bike at home. I went in today to pick up a few things like tubes, a multi-tool, tire lever, etc.While I was there, talking to Kevin about the new bike, I was detailing some of the weird behavior of the rear derailleur I was having with the new build. Billy the mechanic overheard the conversation and said it sounded like a bent derailleur hanger. They asked me to bring the bike in so they could look at it. I brought it back and Billy checked out the derailleur hanger alignment and sure enough, it needed to be adjusted. He made a few tweaks and it was shifting better.Turned out my rear derailleur needed replacing as well. Its funny how you can really rack up the miles without thinking about it. Looking at my Strava data, I had put well over 6,000 miles on it through 3 Winters, lots of commuting, gravel and loaded touring/bikepacking riding, etc. It was pretty beat and the pulleys were really worn. So glad to have got this sorted. Thanks Billy!Ive been buying from UC for about 5 years now. Always great prices, service and support. I had them build me a wheelset about 4 years ago for our 1993 Miyata DupliCross MTB tandem that I turned into a touring bike for my wife and I and theyve been great: Staying true while holding up our team and touring gear.I was really happy when they moved out here to Beaverton this year. I cant recommend Universal Cycles enough.

Excellent Service, the staff were extremely friendly and explained the problems my bike had in a way I could understand. Highly Recommend!

Fair prices. Helpful staff.

Update: very professionally resolved. Appreciative of the outcome and for the way the management handled the situation.Purchased a SRAM derailleur from Universal Cycles. Package arrived in seemingly decent shape. However, when I opened the box, the derailleur was scuffed up and scratched in multiple places.

They built my bike and the level of service and communication is why this is a 2 star review.Two promises were made, and they did not follow through. Negatively impacting my experience with Universal Cycles.1 - Consult with me, prior to adding new components. They simply decided what I wanted..2 - Sending a digital receipt. After correcting them that they misentered my name and email in the original receipt. I asked they email me a copy for my records with updated information. This never happened. Either. Called to follow up and nothing.All in all, I wanted to share my experience with this local business. They seem to have a good facility but operationally it’s questionable at best.Take your business elsewhere, like river city bikes in Portland!

I came in late on a Friday afternoon before a long road ride on Saturday. After completing my shopping – they have a huge selection of retail gear! — I asked Nathan if he could take a look at my sticky brake. When he did so, he noticed my wheel was badly out of true.Nathan said they were doing most services within a week and I talked about bringing it on in on Monday after my ride. He really didn’t want me to ride on it… and talked one of the technicians into fixing my wheel on the spot!Dustin also found a bent spoke and ended up replacing it and true-ing my wheel for a modest service fee in < 15 minutes. Can’t beat that for an expedited fix!So glad this bike shop has come into my neighborhood — I’ll be back!

Typical warehouse bike shop. Terrible customer service, no respect, no sympathy, no interest. Avoid at all costs, Amazon, or your next local corporate bike shop will be better.

Very nice English man who helped me with the pedals I needed! I hope he helps us next time were in to buy bike parts as theres another employee who seems to have a rather short attitude with customers. Hes not very nice and we typically leave thinking we wont shop there anymore. Only because of the English fellow will we return!

I have been using Universal Cycles for years. Not only do they have one of the best selections of brands and components, but the staff is also very helpful. I was building a bike and got hung up a couple times when I lacked specialized equipment. I showed up at the store asking for help and they took care of it for me on the spot.

This place rocks! I needed a quick fix and they hooked me right up! Fitted my brakes with new cables in minutes! Great price too!

Nathan was extremely helpful, he let us try on all the gear before we bought, we ended up getting $1,400 worth of riding gear. Thanks Nathan and Universal Cycles for all the support and having everything we needed in stock.

I drove way out here because they finally said “Open”...not really. Most of the store is off limits, including all apparel and 95% of accessories. All you can really look at is their thin selection of bikes. Also no public restrooms. What a waste of time. Won’t be coming this way again.

Great staff, great service and nice inventory.They fixed my brakes quickly for free.

They had a wide selection and Dustin and Greg where very helpful definitely recommend

Great selection, staff was a little unsertain about their stock or prices but they were nice

Asked me to put on a mask, after doing so the sales associate preceeded to argue the virtues of the piece of cloth. Love the selection, but Ill never do business with them again.

They were very kind and helped out a lot!Very good mechanics

They were very helpful and had the parts I needed for my bike.

Thought I’d walk in and try on some helmets. Didn’t realize the store was closed to browsing. A keyboard wizard behind the counter showed me the in-store inventory from their website and we picked out a few to try on. Picked one out and happily went on my way.

They almost always have what I need and detailed descriptions online. I live locally to the OR location but across the river in WA so driving there is often a chore so I have things shipped so it arrives in a day if I plan accordingly. Lately, however even if stock has quantity listed available in the OR warehouse it has been shipping from another location which negates the convenience of next day shipping ability. Be aware when ordering.

This is not a store for anti social people or people who struggle with english. If you think you’re going to walk in and pick off stuff on the shelf its not going to happen.Its more like an warehouse than a store. And you have to talk to the cashiers to get anything.

They have the road bike gear I want.

Took my twin sons bikes in yesterday afternoon for minor repairs. Was worried that replacement parts wouldnt be in stock or there would be a long line - this was my experience earlier in the summer at a different bike shop. Instead, I was greeted immediately, was reassured that the parts I needed were in stock and had both bikes fixed in short order. One bike needed a chain adjustment and they did it as a courtesy, which was unexpected and greatly appreciated. I found the two gentleman that helped me to be polite, very knowledgeable and enthusiastic about all things bike related. They have earned a long-time customer through that experience.

Just reviewing my online experience. their inventory is the most expansive (not expensive, expansive) i have seen for an online retailer, but their processing and shipping is probably the slowest i have seen. i keep coming back because the customer service is exceptional and they usually get stock of items before everyone else; sometimes before they’re supposed to be released.

A vast inventory and top notch service.

The new shop in Beaverton opened right on my bike route which is pretty sweet. I like the staff here. I often get confused about exactly what part I need and they are very helpful in that department. And they have a big selection of parts too. I can usually get what I need without the need for them to order it. I got them to remove the bearings on my full suspension bike because I didnt have the tools and they did it for cheap and had 1 day turnaround.

This place has become a joke. Misrepresenting stock, acting surprised to see you when coming in to pick up an order that was clearly marked to be picked up. It didn’t use to be like this but now, they just don’t seem to care. At all. Never again, buyer beware!

They installed some new brakes on my cruiser today and did an awesome, thorough job. They even cleaned up my bike a little bit while they were at it. I appreciated it very much.

Great shop and a very helpful staff.

Went there today and found them to be helpful and quick. I got my chain stuck today and theyfixed it. I was also impressed with their attention to physical distancing and safety. There was signs/arrows and tape on the ground so it was easy to understand the flow of movement within the store. The store is not open to customers to meander in the store. The customers stay near the front of the store while the staff brings the items to you. They also provide masks if needed. Great service!

Friendly, helpful, knowledgeable. Does not have an elitist attitude like another shop around here used to.

Excellent customer service, Aaron waited on me No problem

My new favorite LBS. I have had a great experience working with many different people here. Not only did they help me fix/exchange parts from an online order but they were able to get everything installed very quickly. When I need anything, including service, this will be the first place I think of now. Thank you for the great customer service, Universal Cycle team!

The shop manager overheard my describing an issue I had with my bike as I spoke to a cashier. He came over and grabbed my bike, put it up on the bike stand and went to work. A few minutes later my bike was in hand and off I was sent. Great service!

They did a miniature tune up and they had the tires I needed in stock. Fabulous customer service and very friendly knowledgeable staff. Will be going back for all my cycling needs!

We stopped in to pick up new front brake calipers and the staff was super friendly and knowledgable, quickly guiding us toward the best choices. And they had a great physical distancing set-up for COVID. We were in and out of there in a flash. We’re so happy you’re in the neighborhood!

Although we didnt buy anything in the end, the staff was extremely helpful and provided great advice. Would definitely come back in the future.

Very happy with the quality work that Billy did. Definitely taking my bike there again if I have any needs. A consummate pro at repairing bikes. Billy found the parts that I was looking for, Five stars.

Very disappointing service, not great prices, decent selection (if you know exactly what you want). I had a bike emergency and walked in here with the shifters and brakes I planned to install, and asked the guy to sell me everything else I would need. Its been a decade since I rebuilt a bike, so I made the mistake of trusting that the shop had a better idea than I did what that was- last time I just used a cheap universal kit, but didnt mind paying for name brand stuff if it meant doing the job once, right.He sold me too much brake housing, no shifter housing, too few, mismatched cable ends (and only after I asked for them), and no crimps. I made it work temporarily but will have to buy more stuff and do most of the work over.In another city I might consider going back, but its Portland and there are so many better options. From now on Ill start at the nonprofit Community Cycling Center, where they have a ton of new and used parts and more importantly, people who actually care about bikes and the people who ride them.

I went to the shop two nights in a row looking to buy a good gravel bike at a mid price point (1000 to 1200) for some long distance touring. The first night, great. A friendly clerk greeted me and wanted to talk gravel bikes. I went back a second night and he was busy so I was left with a tall British man. He was, not great. Turned out he did not like gravel bikes but stuck to selling it to me. He wasnt friendly and made me feel awkward with little exchanges like I asked, Should I put the bike back on the post Post? Whats a post? *annoyed sounding*....things like that. Great store with a great selection but I got turned off to buying what I needed because the clerk didnt really care. I ended up buying from Metropolis. I smaller shop in NE that I would give 5 stars.

Universal Cycles is full of honest and passionate individuals. Every time I have gone in, whether it was to purchase a product or get my bike serviced, I have been met with fantastic customer service. I highly recommend Universal Cycles to anyone in the Beaverton/Cedar Hills area in need of any kind of bicycle expertise.

Very helpful. Theyve also set up a very streamline process for maintaining distancing and safety.

Only shopped from their website but their shock bushing selection is awesome and shipping was insanely fast

This place is super nicely stocked. Theres quite a few items that I was looking for that were out of stock in some of the major online bike retailers, REI and amazon. Didnt think to look at a shop here cuz I figured if Performance wouldnt have it, why would they? Haha, they must know people at park tool to have that in stock. And alexrims, and KS, because theyve had nearly every item Ive looked for. Microshift 1x9 road shifter set? in stock. Oh, just need the rear one? Thats in stock too. Truing stand? You can wait for it for weeks at other places, they had four, I think.Im not even going to look elsewhere anymore. I order online and pick up at the store. They are also doing a great job with covid precautions, so those of you who are high risk can go with confidence that you wont get unduly exposed.What else...oh, had a question about my order and asked it by replying to my order confirmation email. Somebody replied by the next morning when I checked it. Love it.I go to an independent mechanic for repairs, so this is my experience just with ordering parts with them.

First off Ive shopped here for years and spent thousands and thousands of dollars here. Theyve always had their faults but were an overall good bike shop. Ever since the move it has gone way downhill. They have a few really nice employees like Smitty and Mark but everyone else just acts like they could care less if they help you or if they do a good job. Not sure if some of these are new hires after the move or what but Im done with the care free attitude. Time to find another shop that is friendly and actually cares about customer service.

Huge selection of parts. Friendly and knowledgeable staff.

Called shop asking about shedding weight on my mtn bike and converting it to rigid gravel bike. They sell forks by soma made of steel and envie made of carbon. The soma is less than $200 while the envie is $600.The person i spoke with was absolutely worthless. I asked him if he generally knew how much weight difference there was from the forks. He had no idea. He didnt want to find out either.If you sell a product and want to sell to customers, you should put forth some effort to help them purchase wisely. Its your job!!!!Will not buy from them again

Nice big store, lots of accessories, some fancy bikes, good customer service.

Stellar service the handful of times we’ve been in. Were super helpful and very quick with turn around time on my gfs new Brompton as well as my salsa marrakesh. Will be doing business with them for a long time :) :) :)

I like UC as staff are easy-going and you can see prices on their well maintained website. Bought a Brooks C17 seat today super pleased. The wide rim premade wheels I got for my mountain bike have allowed me to start biking on my 2001 GT zaskar Team bike, many rides later on trail and gravel the wheels are straight simply had to get new v-brakes as old ones should not have been trusted. UC shop is doing everything right and worth a drive to Beaverton.

Very bad experience. these guys had my order for like 4 days WITHDREW MONEY, from my account, then told me that my shipping address is required to be the same as the mailing address. so five days into this thing and these people are playing some weird games with me. they straight up dont answer their phone or message back. their a scam and if their not its just the worst customer service I have ever seen.

They are over priced, bad return policy on unused items given the current COVID Situation, and poor customer service across the board. I recommend any other bike shop in the area since Universal Cycles is definitely not a customer oriented business.

Unfortunately, the pretentious attitudes far outweigh the benefits of having a well stocked bike store nearby. My questions have often been snickered at. Employees have treated me like I’m ruining their day.There is clearly not a respect for people here, or helping them at all for that matter. I have never experienced such distasteful customer service in my life. That is, until I went to Universal Cycles.You vote with your money. I won’t be spending mine here any longer.

Good price on a SRAM cassette and the shop guys made the time to put it on for me right there. Great service!

Ordered parts online. Excellent prices, and got everything in 2 days from their Pennsylvania warehouse. Fair!

Horrible customer service.Attempted to order an item online and ship it to my brothers house rather than my apartment because I didnt want it to get stolen.A few days after ordering I received an email from Mike that said they were not authorized to ship anywhere other than the billing address. Why even give me the option at checkout, charge my card, and wait 2 days to inform me that they cant even ship the item!?I responded with my situation of wanting it to go to a different address due to fear of it getting stolen while I was at work.No response.4 days later I emailed again asking if they were going to follow through with the shipment and if not then cancel it and Ill go elsewhere. Finally got a response from them canceling my order.Thanks for wasting my time. 0/10, would not recommend ordering anything from them.

Super helpful, especially Mark. Fast shipping. Got exactly what I ordered. Would shop here again.

I recently bought a new bike and forgot to get the skewer in the front wheel replaced, so it wouldnt be a quick-release. I was in and out in 10 minutes.Im not the typical kind of winter cyclist here in Portland but would go back again! The staff were friendly, efficient, and helpful.

Went to new location to pick up some parts my husband ordered online a couple hours earlier. First of all, new building has no signage or address posted..so good luck finding it. Thank goodness for Google deducting it had to be the building where it directed me to. Second, when I was asked if Id been helped, clerk was not nice. Second clerk came in to help when they couldnt find the order and then found it based off of email. Then I got a lecture about how they arent Amazon and only warehouse people work Monday thru Friday and who am I to expect to get an order the same day kind of attitude. Then he told me to go home and scold my husband about it-seriously he did. Excuse me? Why would HE know the rules to when warehouse people work and if it says it can be picked up today, why would he think if he sent me...it wouldnt be there?!? If you cant fulfill an order, or WONT, then dont advertise that you will. This is my second unpleasant experience with unpleasant sales/retail help from here-which for the record, Ive never seen these two people before today, so new to me staff. Really upsets me, and really upsets my husband as he has spent over 40k with this business over the years. Oh well, guess well go find another place that wont be condescending, rude, and belittling for picking up an in stock order that was purchased online. Another win for Amazon I guess.

Great shop, with online ordering and a massive amount of items in their catalog that are usually in stock.

Great shop! Huge selection and very friendly staff. Glad they are on the west side now.

I discovered Universal Cycles when COVID hit. I was stoked to find a local bike shop with such a large selection. When my rear wheel started deteriorating, I went down the rabbit hole hard. Universal has been the main retailer, of a few, that Ive been using to source parts for a new bike build. All orders were handled promptly. Im bummed they moved to Beaverton, and the move amid the pandemic has been crazy for them at times, but they strive for excellence, and make things excellent whenever possible. I may be moving soon, but these folks will be kept in mind for all my future cycling needs. Thank you!

I took my aging mountain bike in for a repair / tuning to get one more season out of it. The attention to service was top notch. Aaron had the bike repaired in 24 hrs. When I went to pick it up, I mentioned all the issues I was having with the shifting from my alterations. Aaron gave me a couple options and I took his advice. Josh performed the new build on my bike and now it feels like a new Enduro, ready to rock the brown pow pow.Thank you Universal Cycles Crew!

Best bike shop to deal with compare with other bike in shop

The team at Universal Cycles provided me with THE best service experience I have yet had. It was my first time there and they can now have all of my business moving forward. Highest of recommendations.

The best bike shop in Portland! They were so nice while I learned to build my own bike and was in and out over the course of a week. Great selection of gear, parts and tools & very reasonable prices.

I called to ask if they could replace a cable and housing for the rear derailleur and they said yes. They emailed me a quote that included replacing more than I had asked for. When I said no, thanks, please just do the work I wanted, they told me to come get it because the job wasnt worth it to them. After they had my bike for a week. Total jerks.

Pretty disappointing customer service, but what do you expect from big bike shop these days? I Ordered online from a different state than I reside in, thanks corona. They refused to mail to an address different than my billing address, stating “that it’s just something we won’t do right now”. Why even list the option to mail to a different address than billing, if your just going to tell me you won’t do that right now. I’m guessing they didn’t have the product in stock?

This is one of the best shops around for the most random part request. It is great to have them in town to offer such amazing supply of parts.