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The Home Depot
5501 Belleville Crossing St, Belleville, IL 62226, United States
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The Home Depot
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Sa
Review №1

Had some helpful employees and even checked other locations for item out of stock.

Vi
Review №2

They are close and convenient. They also have a military discount, lowes does not!

Wi
Review №3

If I could give NO stars I WOULD. I have never in my life had worse service than I did at this store. The business I just encountered will ensure I NEVER shop with Home Depot again. The merchandise I was ALLOWED to leave with will also be returned. I will not let this store take any of my money. The manager Danielle was so incredible RUDE. I feel sorry for Megan who was in training. What you just encountered is not how you treat patrons. They rang up my whole order totaling over $1300 incorrect, were rude when discussing price discrepancy from online to in-store, made us wait over 25 mins for loading ONLY for us to walk back in not once but 3 times for the manager Danielle to see us and walk away from us THREE times only to find out the lumber employee DID NOT know anything about our order. All while there were 4 other male employees standing with the manager while we were waiting for our merchandise. Once we got FRUSTRATED & began vocalizing our frustration they proceeded to tell us that our WHOLE order was being refunded... TO TOP IT OFF EMPLOYEES FOLLOWED US OUT OF STORE MAKING UNPROFESSIONAL COMMENTS TOWARDS US.Absolutely the worst service I have ever encountered!!!!

La
Review №4

Got a light for our back yard since the town we live in has dismal street lights. Found what we needed for a good price. Clean store. No panhandlers, so awesome!

Ri
Review №5

Its alright. A normal Homey Depot like the rest.

Wi
Review №6

Purchased a 5.0 cubic freezer. Had to take three times to get one not damaged. Open the box before you leave for sure...

Su
Review №7

The staff and store manager are so nice. Great customer service at this store.

T.
Review №8

I was able to find everything I needed. I browsed around & didnt feel rushed by employees.  I only purchased a few items and went through the convenient self-checkout area where the staff was extremely helpful in applying my military discount.

Ja
Review №9

Plants galore. Im always pleased with their selections

De
Review №10

Ok place unless you are a woman and you need some help. Lots of workers but only a few who offer assistance.

La
Review №11

I love this Home Depot the employees are always helpful and if they dont know the answer to a question I am a sking about they go to great lengths to help me find out the answer. They usually have what I need in stock and if they dont they order it and I get it usually within a couple days. Ive shopped at a lot of Home Depots but none as wonderful as this one.

Rh
Review №12

The employees here are awesome. David from appliances helped me find a fridge and washer appropriate for my budget and time frame. On a second trip, I needed help finding a product. An employee in flooring told me the exact aisle number and location in the aisle to find said product. I was impressed. The store was clean, bright, well stocked,and clearly signed. The self checkout was a breeze because of the hand scanner. There is no need to take bulky/awkward items out of your cart. Just scan them in place. And the biggest take away is their prices are fair and competitive even to shopping online with amazon.

Au
Review №13

Bought a new riding mower. Staff was very helpful

Da
Review №14

The staff were polite, friendly and helpful. We were pleased with our visit! ❤️

Ch
Review №15

Good atmosphere& availability of goods.

Be
Review №16

Curbside pickup. They didnt have one items so they fedexed it to me free the domestic policy

Kt
Review №17

Ive been to many locations and when i could find help i was treated very poorly bc of course im a woman and dont know anything.. BUT this time, John immediately helped me and made sure i left with the right product i was looking for! He was very respectful and didnt treat me any different than if my husband was there. Thank you so much, i love my new table saw!

RO
Review №18

This place has made curbside pickup and art form and very simple to do. If you are needing the Peace of Mind of getting your items curbside, I would recommend this place. Only downside to Home Depot over Lowes is that with Lowes, you can get your verified veteran status in your profile and your discount applied. Home Depot has not managed to do that, and honestly, they have no intention of doing so. The only way to get a veterans discount there is if you go into the store and sometimes I have had stores say they do not offer veteran discounts. The curbside staff is very friendly, courteous and very quick! They are the best asset to their company.

Lo
Review №19

Top notch. Got some beautiful flower baskets

Mu
Review №20

This makes the last 5 times i have been here no Zep 5 gallon floor wax. Now i have an attitude toward Home Depot. Your purchase agent sucks.

St
Review №21

I use the curb side pickup and there isnt hardly any wait time before they bring out the stuff I ordered!! Love them!!!

We
Review №22

I spoke with Shawn in flooring today. I had a lot of questions, and he took the time to answer them all. He was patient, friendly, and knew the products well. He made me feel like a valued customer. Thank you, Shawn!

Am
Review №23

Amazing service at this location. I drove 40 minutes to get this certain stain at this location. Customer service was excellent and amazing guidance on the location in the store.The store lumber associate knew the exact isle I needed to find my stain in (Aisle 5) and was so polite and the check out was so courteous!I would recommend this highway 15, Belleville location to anyone and will need back!!Thank you, HD!

Fr
Review №24

Great place for your building needs.

Ga
Review №25

Glad to see staff and most guests wearing masks.

Al
Review №26

Gotta love home depot

Sh
Review №27

Costumer service was a joke store manager said one thing then did opposite of what he said. Lost all my future business.

Ri
Review №28

Associate helped us to find what we need. More than one place to find what you need. Actually looked at the place we finally found what we needed some one had put a shorter screw in front of the longer ones we needed. So dont give up

Ca
Review №29

I could really live at the home Depot Im not kidding Im just as bad as a guy with those shiny buttons

Ma
Review №30

Prices on lumber way too high and electrical wiringThe help was awesome though

ho
Review №31

Got a lot help from people who know their job.

cr
Review №32

Not a bad hardware store great employees they do what they can with what they have

Ho
Review №33

They had plenty of people working, very nice lady in self ck out, where,s glass, she knows the store really well,

se
Review №34

Basically home away from home. Staff has been nothing but great. Always have what Im looking for.

Ju
Review №35

Its great Place to get the materials you need to Build a House from the ground up it got all you need in one Place

Th
Review №36

Had a wonderful visit I was looking for backer board and was not understanding of asphalt and the difference in drywalls types of screws. Home Depot worker Steve from lumber was so helpful he educated me on anything I asked him about from insulation, drywall whatever. And he had and has had a pleasant attitude everytime I have come in contact with him..

Ru
Review №37

The curbside here is always slow. Today I waited for about 35 minutes after pressing Im here and giving my car info. When I finally did get my order I didnt realize until I got back to work to check but several items were missing that I had also purchases. It is always that slow but if they begin habitually starting to forget items and take as long as it does is not a good.

St
Review №38

Had problems checking out today. All self service registers were in use and when cashier offered to check me out we had to go to two registers before she could log on. Would have been quicker to wait for a self service to open up and do it myself. There were three employees standing at the front registers chatting while the registers all were getting a line. Poor front end service today.

Ch
Review №39

Sexy male construction workers.. men.. men.. men 😍

Jo
Review №40

Got what I wanted at fair prices and even was helped by employee.

G
Review №41

Needs to lower prices back down they use to be the cheapest around

to
Review №42

I had a very good experience with the people at the store.

Sc
Review №43

Big store, got what I needed

Mi
Review №44

Awesome help in plumbing department. Nice to have an associate who knows plumbing fittings working in that department.

Da
Review №45

As everyone knows, you can pretty much get what you want for your home

Au
Review №46

I use the curb pick up they are very friendly

Da
Review №47

They had a sale on toilets with all the hardware included so I bought two. Nice and friendly staff.

BI
Review №48

Totally out of pool shock and algecide!

sh
Review №49

Hate the self check out . Puts u in need of help making it appear self check out is working. Otherwise the service was great. Two men helped load my products. Lady who helped me check out was quick and efficient.

Ha
Review №50

Very helpful& stocked

Da
Review №51

The gentleman in the paint department did an outstanding job matching Klitz paint with the color of the paint swatch I had.

Ed
Review №52

Friendly and efficient. Helpful loading merchandise in my truck.

Fa
Review №53

Great selection

S
Review №54

I was greeted and asked if I needed help several times throughout my shopping. The young woman at the paint counter was very helpful and very friendly.

Sa
Review №55

Everyone is always helpful and friendly. Only part I dont like is having to use self checkout

Ed
Review №56

Got assistance very quick

Ke
Review №57

The rep in the paint department was very efficiency & friendly and Steve helped us with blinds. Very knowledgeable and also friendly!

ga
Review №58

In and out actually had workers there to help

La
Review №59

Like Walmart cant go wrong

It
Review №60

Very pleasant experience!

Sh
Review №61

Took 30 minutes to get help in the electrical department. 🙃

Le
Review №62

Only needed a few the but the employees were very helpful

S
Review №63

Five Stars because of Dave !I went in looking for a plastic storage bin. Found one I wanted but there were no matching lids above it. Flagged down a young man who was no help at all. Even said he could check if other stores had it. I kinda wait around to hoping I will find the lid.But then Dave walks by and asks if he can help. Within 5 minutes, I have my lid. He was so helpful and kind.

Jo
Review №64

The staff is pretty nice! As far as Home Depots go its a safe bet theyll spend some time making sure that your needs and questions are met & answered.

Ke
Review №65

The staff is friendly and helpful

An
Review №66

Very good

Mo
Review №67

Dont generally go here. Store just seems strangely laid out. Its a clean store with friendly workers.

Ri
Review №68

Ok...but hard to find help with locations or stock.

Br
Review №69

Good layout. Most things easy to find, and they provide a mask if you enter without one. Havent seen that anywhere else.

Ke
Review №70

Always a pleasure.. great inventory well stocked

Cu
Review №71

It was great at everything I was looking for and more

Ly
Review №72

Always in stock to buy whatever

Mi
Review №73

I needed plumbing parts and they were very helpful.

Ma
Review №74

Good selection as expected, sparse on staff for assistance....also as expected.

Ad
Review №75

Great place for the do it yourselfer. I find new stuff every visit

Ma
Review №76

Cheaper than Lowes.

Ro
Review №77

Employees were very helpful although they didnt ask if I needed help as Im used to. They also didnt have what we were looking for but its always a pleasure to visit anyway. Very friendly staff and good prices that even matched online prices.

Al
Review №78

So great! The best succulent collection Ive seen around at any big box stores, and not over watered like most!

Ti
Review №79

Although the wrong item was being heldThe salesperson and plumbing was excellent senior citizen at that

Na
Review №80

Love Home Depot! Like the selections, sales and its close to home. I always have questions and theres always someone to help. Very friendly place.

Sh
Review №81

Looking for replacement patpe door and screen. Gentleman kept telling us no to almost everything we asked for. Not happy with customer service at all.

gr
Review №82

Faster than usual customer service and service desk help

Mi
Review №83

Great staff

Da
Review №84

Customer service was top notch... Not my favorite Home Depot by far.

Ho
Review №85

Our dishwasher had quit working and after several days of researching various models to replace it with. I decided we should go check out Home Depot. No sooner than we arrived at the appliance department than Gary the appliance guy waited on us. Very knowledgeable Gary is.(Yoda speak) In no time at all we had decided on a dishwasher and a new gas range(which we were also thinking about buying). I would not hesitate to buy another appliance at Home Depot. The prices were reasonable and the service was excellent.

Ke
Review №86

Was able to find everything I needed. Everyone was very helpful. I will continue to shop there.

Je
Review №87

I just want to give a big thank you to Jamie the assistant manager. She took me right to the part I needed, to be able to give my guys heat on a job site. Its 24゚ outside today by the way. It was then I realized I had left my debit card at home which would have took an hour out of my way to go back and get it. She walked me to the register and paid for it herself! Its a rare quality to find these days, and I will be returning her money and something extra to show my gratitude for her kindness.

Da
Review №88

Love it here

Je
Review №89

We had a horrible experience at the Fairview heights Lowe’s and ended up coming here for our home improvement needs instead. Everyone was willing to help and we found everything we needed to complete our projects. At least 2-3 people asked if they could help us with anything and we were very satisfied with the service.

Ke
Review №90

Very helpful service!!

Ka
Review №91

They have the things I need at a relatively low price.

Mi
Review №92

Horrible customer service. Been out of product for over a month. Will shop at lowes and menards from now on.

Ch
Review №93

Everything was stocked and ready.

Ro
Review №94

I like home depot. Complaints are not enough staff. They act over worked. Its hit or miss on good service. Prices are good. They generally have what you need. Happy home repairing.

Em
Review №95

Clean store, friendly staff.

Sh
Review №96

Jess was super friendly & helpful

Ch
Review №97

Im beginning to prefer home depot over other options.

Je
Review №98

I have visited the Belleville Crossing store twice in the last month. Tonight tried to speak to the flooring department for carpet and vinyl plank, no one at desk for the 20 minutes we looked around. Asked another associate said he was on lunch for an hour if we wanted to wait.This was the same associate I asked about refrigerator repair of a Maytag appliance I bought here. Her response was call manufacturer. Once again she didnt leave her desk. Truly disappointed.

bo
Review №99

Asked someone for help. He was very helpful. Ordered drill online for me. Wouldnt have found it without him.

Ru
Review №100

Alright location. Web search needs improvement. Check out is a mess.

Information
96 Photos
100 Comments
4.3 Rating
  • Address:5501 Belleville Crossing St, Belleville, IL 62226, United States
  • Site:https://homedepot.com/l/Belleville/IL/Belleville/62226/1851
  • Phone:+1 618-239-3351
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:7AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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