I have been going to this CVS for years. I really liked the pharmacy staff, but now they are super slow, not very nice and I have gone back to mail order to get my meds. Its really a shame too as they are my way home from work.

They are 24-48 hours behind filling prescriptions. If you call they say it will be a couple hours. Then when you show up 6 hours later it still will not be filled. Then they give excuses.

Helpful stuff..

Prior to Covid-19 testing, services at this CVS pharmacy were very slow. After having a surgical procedure, it took them over 4 hours to prepare and fill my pain medication. Ridiculous....and I had to wait more than 20 minutes in drive thru for pick up.

This cvs is nothing but slow and rude to customers. Also the store is always dirty and has pallets full of product sitting everywhere.

I went in to pick up cough drops for my Mom. They were buy 1 get 1 half price, made my day. Employees were friendly and helpful. Good experience quick in and out with a pleasant experience .

Im sorry ya all have problem s but they were very helpful and nice to me I had no problems with any of them always said do you have any questions for the pharmacist no I dont how are you doing today miss Karen so I have no problems with no one there. Always courteous friendly I go get all my medication there

Never again. If you need your medicine refilled on time or cant go a day without, forget even trying. They dont care about their customers health AT ALL. My wife has had endless problems here so we no longer go here. Every month she puts her refill in for her prescription a week before she runs out, so she doesnt have to risk going through withdrawal. Target Belleville Crossing CVS NEVER had an issue refilling on time. This place cant handle it! 3 months in a row now, regardless of how early ahead of time she calls in a refill, they NEVER have it ready! We would put in for pick up the DAY OF.... They will have 5 days to a full week until we pick up her prescription... NOT ONE TIME HAS IT BEEN READY! WHEN IT WAS ORDERED FOR PIXK UP THE DAY SHE CALLED. We have to wait every time for hours. What is the issue here??? They also NEVER get back to us if there are any issues. They dont let you know that there is a problem. They wont call if they cant figure something out. They just forget you and tell you when you come pick up the meds that arent even there or ready. Now the last straw was calling a week before my wife runs out. Placing for pick up the day she called. We come up a week later to get it. They say Oh, that one we cant get right.now Theres a National backorder......... Thanks for letting us know a week ago, the day she called. So we could go elsewhere to someplace that has their s**t together. They will let people go without their meds and then act completely surprised when you come in to get what you ordered days ago. Oh, we forgot to tell you...There is absolutely NO room for that nonsense when it comes to someones medication that their life depends on.

They tell you it it take two days to get Covid 19 test results. Were going on day 9 and I havent heard a word. I would have went to Walgreens and had an answer in 2 hours.

Please stay away from this place, the pharmacist/staff are rude. Any question you ask they make you feel like you are inconveniencing them, if your prescription is expensive they arent helpful about answering questions ie(prior auth/cheaper alternatives).

Over the past four years, I have had countless prescriptions filled by this location that were not mine due to having the same name & birth date as another customer. I can only assume the pharmacy does not ask to verify address & just fills the script. This has been a HUGE hassle for me. My insurance company has been billed each time for scripts that were not mine & Im left to deal with it. Each time this happens Im assured it will not happen again, yet four years later it is still happening.

Open 24 hours and pricey. Can find decent sales with membership. The staff is nice.

This place will not provide a wheelchair for patrons no matter what the reason...my wife is an amputee and was told if she did not like It use the drive through!!!! This coming from pharmacist and his checker...after that contacted the manager he said the last cvs he worked at he bought the wheel chair they had from a garage sale...all is bull....after him telling me that he hung up on me...corporate is now involved.....got any problems...CALL CORPORATE ON THIS MANGER STORE #6830. Remove the star I gave to them ...the manager totally rude and self absorbed not worthy of his position

I shouldnt even give them a star. It has been 3 days since i have been waiting on my prentals for my baby. I have history of losen a baby so right now im mad. This is sooo important not only to me and but to my unborn baby. Every time i call i get told a different day and time. Just makes me mad thinking about switching to another pharmacey because this has never happened and i have been going to this place my whole life!!! I WOULDNT RECOMMEND THIS PLACE TO ANYONE ESPECIALLY IF YOU NEED THE MEDS!!!!!!!!!!!!

I’ve had a very terrible experience at this location. The Pharmacist was very rude ignored me for 20 minutes, then decided to acknowledge me. Once she decided to talk she belittled me when I didn’t know how to pronounce a medicine my grandma was looking for. Horrible service she was no help at all, is this how CVS interact with there customers?

24 hour pharmacy, but 4 hour wait time. (That was my review 5 years ago. 4* then.) 2021: Sometimes Reddy-Fill ready on time, sometimes not. This time not. Sometimes manufacturers savings card deleted from profile. This time not. Sometimes manufacturers savings info deleted from profile. This time apparently. Also, CVS allowed script to get out of date so that savings card did not work. CVS asked by email best time to contact me, I replied, CVS never contacted me and left me hanging for 1 week - I came back in. Dont RPh have a code of ethics about returning phone calls when they say they will? End result: usual prescription price 465 for 3 months; this time 765 for 3 months because CVS would not take responsibility. Credit Card priceless! CVS not so much.

The store is filthy. SO FILTHY IT HAD FLEAS!!! I greeted the cashier and was met with a stare and nothing more. The pharmacist was rude and even argumentative. The cashier on the way out was just as rude. I dont care if Im ever in this kind of pain again Ill wait for a respectable location to open up in the morning.

I went there straight from the hospital to get some pain medication for my husband who went through 4 hours of surgery. The guy pharmacist gave me a two hour rate time. I told him we lived 20 minutes away. He did not care at all!! He was such a jerk. I have been getting all of our medications there for years. Not anymore! I went down the street to Walgreens who we dont normally use. They filled it for me right away. Needless to say I am switching to Walgreens from now on. Shame on the Pharacist at CVS.

Got prescriptions here for years. Good service.

I have way to many horror stories, to tell. I mean honestly its a mess. The customer service is not up to par, by any means.

They have always been kind and helpful to me.. customer for more than 20 years.

This store is indeed 24 hours. Got what I needed and got out quickly.

This.company harasses their employees. This atore manager tortured me.

Everyone very helpful and welcoming. I go there very often.

The older lady in the pharmacy is a real rude witch. I dont know if she is employed by CVS but she needs to learn how to talk to her customers instead of being very very rude to them. The pharmacy doesnt even deserve a one star.

Good place to visit

This is the most disorganized, dirtiest, and unfriendly pharmacy I have ever encountered. If you must use CVS go to Target in Belleville Crossing. It is everything that the CVS on West Main isn’t.

The service here is terrible and the pharmacy guy will argue with you even when he is wrong.

They get the job done.

Great direction

My favorite pharmacy!!!!!!