Parker Ho was my service rep and he was AMAZING!! He was able to resolve a many month’s long problem with my account that three phone agents and two other in person reps could not solve. He was patient, kind, thorough, and professional. If you go into the Verizon store, I recommend making an appointment with Parker. Excellent customer service.

Misquoted trade in value. Would not honor quote. Would give them 0 stars if possible. Do not use this retailer!

A huge thank you to David who took the extra time to finish setting up my phone, and to Parker who kept the doors open after hours so David could finish. Thank you to the both of you for all your help! I highly recommend this store. Ask for David or Parker!

Scott helped me port my numbers over from comcast who made it an absolute pain! But scott had nothing but patience and stayed atleast 2 hours late to make everything happen! They are great will be a verizon lifer now thanks to scott!

Scott was great to work with and gave us all the options, Then the transfer was easy and he was very knowledgeable!!

Quick and efficient service although they upgraded my insurance to a more expensive plan without telling or discussing with me. Check your bill after changes!

This is for you Anthony.  You made my day, I hope this makes yours.-ColinOn a historically hot Sunday morning, I entered the Verizon store.  With no working phone to call my own, I was on the hunt.  Previous Verizon stores had undermined and disrespected me, and I was determined to come out atop.  After cooling off in the brisk ac of the establishment, I was summoned to the desk of Anthony.  Along with acquiring the device from the back, we presumed activating said device would be trivial.  We presumed wrong.We were stumped by a dastardly, non-cancelable, previously online ordered phone.  One which when I arrived to receive, had been sold out from under me.  Im looking at you Burlington Verizon store.Anthony the wise (whom this tale is about) jumped through hoops to gain me access to my parents account.  After troubled communication with borrowed phones, and almost 2 hours of trial and error, we were finally in.  I had become an authorized user via my mothers help. It seemed as though our troubles were through, but we had not cleared the thicket.I was sent on a quest to the one place that I could cancel the order.  The Verizon store at the mall.  However, once I arrived I was turned away by the mall reps, only online and over the phone could I cancel they said.  I decided to return to Anthonys shop.  With sweat on my brow and my pockets out turned, my knight in shining plaid-and-tie, handed me a phone with customer service on the other end.As I awaited for the magical customer service rep to answer, it seemed that Anthony was more than just a sales rep.  He was a level 20 (this is the max) bard with incredible communication skills and the ability to multitask like his life depended on it.  As he helped customers get new phones, pay bills, and answer questions, he effortlessly started setting up my new phone.  When I was finally next in line, it only took a mere 15 minutes to fully set up, screen protect and case my phone.  The exceptional service and help that I was provided not only gave me a fun story to tell, but also provided me with this dope phone Im writing this review on.Seriously though, Anthony was amazing.  He made the process as painless as it could have been, and was extremely patient and helpful the entire time.I will be returning to Anthony for future phone help.

I was treated so amazingly. Everyone at the Verizon store was helpful and friendly. Our specialist Cloud was awesome. Thank you

Patrick Ho is amazing! He worked magic and solved a technical issue for me. He persevered through multiple phone calls to tech departments, never gave up and I am so grateful. This Verizon rep is legit. Ask for Patrick!

Friendly, helpful and knowledgeable staff. Clean and inviting store. Loved sitting down with the representative and getting the help I needed.

My service rep. was Anthony. He was so pleasent to work with I waited an extra day to make sure he was working to purchase my new phone.

Great thanks to Anthony, Josh and Jordan for expert help needed several times in route to get me my “new” reconditioned, works at last phone! Great job all!

Ive been to this store a dozen time and always had a great experience. They know what theyre doing, always solve my problem, and are pleasant to work with. I read a review that used the word slimy...I think that person had a problem no one can help them with. Im really grateful to these people. Cant live without my phone, and they keep it up for me!

Jeremiah Rice was helpful, professional, courteous. We came to the center with multiple issues with our phones and he helped through all issues and got us up and running. He was interested in meeting our needs. A gem in genuine customer service.

We went in to buy a new iPhone 12 Pro after dropping old phone in the lake. Anthony helped us over the afternoon and morning of June 21-22nd. This review is about him and not about Verizon. He was a tremendous help, kept at it selflessly, with great customer service aptitude and solved all the recurring problems that popped up along the way. Verizon is very fortunate to have him on the staff. Thanks very much Anthony!!

Sienna took extremely good care of me, she made the whole process hassle free, I don’t like to spend a lot of money but this purchase made me feel good! See sienna for all of your phone needs!

Very helpful for a non-techhie, me! Thankful.

Poor customer service and resistant t0 resolve your business issues, this is a Verizon franchise store, go to the mall they will give you the service you need.

Connor at Cellular Sales was AH-MAY-ZING and saved me from the extended agony of Verizon online chat hell. Excellent product comprehension and helped me figure out the best plan for my family addressing our unique usage needs. Oh, and he saved me a great deal of money. Yeah, that too. Cant recommend him enough.

Rich Nickel was the best. 2 old retired folks, not tech savvy, he deleted me off boost mobile, sold us 2 new Samsung A71 5G phones & added me to my husbands Verizon service. Very very happy. Richard & Pam Hallmark😁

We went into the Verizon Retailer because of a broken cell phone. The representative, Jeremiah Rice, immediately looked at the cell phone and evaluated what was needed to help. He listened to us, looked at our account and presented our options. He did not try to sell us the most expensive equipment or plans. He was able to tweek our plan and saved us money. I was looking into switching our mobile service to Xfinity but will not do that because of the excellent service we received at Verizon.

Jeremiah and Caleb are cell phone Gurus!! So helpful, so patient. I only go there

My last experience here with Josh was outstanding. My phone screen ceased to display. He served me before the stores opening time, letting me in. He got ahold of Verizon customer service very quickly and set me up with a new phone.

Worst customer service ever, was there 20 minutes no one even acknowledged me! At least say we will be with you shortly! Also, management, get more help!

The employee named Rachael was able to quickly help me switch over my phone to their service.

Every time I’ve gone into the Verizon on Sunset, for anything( often just a quick question about my phone) I get the help I need from friendly, knowledgeable staff....I know this sounds like a commercial but it’s true! Yesterday was no exception… Anthony was so funny and genuine that I decided to go ahead and upgrade my phoneAnd we laughed and laughed while doing it...How refreshing

The experienced Verizon representative, Anthony, was knowledgeably and patient. He carefully transferred data from my old Verizon phone that had been destroyed.I highly recommend this location in general and Anthony in particular.

Caleb was super helpful!! We had talked to multiple people over the phone then we were referred to him. Clarified everything for us and looked out for our best interest! Would recommend him to anyone I know who has a Verizon plan who wants to upgrade phones!!

Jay helped me out, nice and professional and got us everything we needed!

We had Jerimiah as a sales rep he handled everything so quickly and accurately even gave us the best deals we could get. He was amazing definitely recommend him 😊

Surprisingly easy and relaxed trip. Anthony was a great help when buying and setting up a new iPhone.

Rachael was the gal to help me and was wonderful, very helpful and patient with all my questions. Setting up my new phone took longer than either of us were expecting but she stayed kind and polite through the whole process.

Luke to good care to find a Phone and Deal that made sense.In and Out of Sunset Bellingham Verizon quickly enough too.

ParkerHo was super helpful in problem solving!

Brad provided the best customer service I have ever experienced in a cellular service shop. He took the time to explain the service to my boyfriend and I and answered all of our questions. He was super fast and helpful throughout the entire process.Thank you Brad !!

Josh is Awesome!! Real Big Help!

Went in to inquire about a used phone i recently purchased online, I was informed of some disappointing news. However after a simple conversation with Conor (very knowledgeable btw) I left Verizon happier then when I walked in! Hands down A+++ and a 5 star rating for Conor!

Super easy experience. Caleb was very helpful, knowledgeable and funny. Really appreciate all the help in purchasing and setting up my new phone.

Each time I’ve gone to the Bellingham store I’ve been treated with respect, not felt rushed, and helped with whatever I needed. This last time was no different!!

Jeremiah went above and beyond with my family today. We had brought him outdated old iPhones in need of iOS updates, Apple ID issues and tons of data to transfer. These issues ended up taking hours to solve. He was incredibly patient with us and very knowledgeable. His level of customer service is one I’ve never seen. Incredibly personable, professional, and courteous. We are confident that there is nothing this guy can’t do! I highly recommend him for any phone help you need! Thank you again we are very happy with our new phones and accessories!

I needed some help setting up a new Iphone purchased at another store. I waited less than 5 minutes and Parker was there to help me transfer contacts, photos, etc. It was quick and easy! Look for Parker next time you stop by.

Great service and easy to understand

Excellent customer service.

Worked with Rachael over at Cellular Sales Verizon store across from Sunset Square in Bham. Really appreciated her willingness to answer all my questions thoroughly and the lengths she went to so that I got exactly what I needed.

Caleb was very patient and helpful. Love my new phone!

While everyone is very nice, they are not forthright with the details and pressure you into contracts you did not want. They sold me an iPad saying it was a great deal as a bonus for upgrading my phone. The reality is they put it on a phone plan and scammed me.

The staff member was very helpful with a tricky situation we had with our sons phone. We were able to come up with a solution that made all parties happy.

These guys provided excellent customer service! They will look for options to save you money. They are attentive to your every need.

I was in with my boyfriend purchasing 2 brand new iphone 12, paying cash. Josh helped us, that night. He suggested an offer for an ipad, but it was back ordered. Ok we thought no big deal. The ipad came in and no one called. I knew because I was watching my Verizon account. So I called. They confirmed it was there. Then it was screwy with the deal we got so when I went home I spent extra time talking to them to verify the cost and deal. Beyond frustrated it was figured out. Today I go to set up the iPad because the case arrive and we can’t get it activated. I spent time chatting with Verizon with no resolve. I glance at the papers from the store, they charge a $35 set up fee.So with no phone call once my iPad arrived, I was waiting for it, and then thinking I could take it home open the box and go....NOPE, despite the $35 set up fee. I spent at least 2 hours chatting with Verizon and still have no resolution.I would not recommend this place because you end up calling Verizon anyways and if you order online you get $20 off the $40 “upgrade” fee.PSA: Save your money order online.P.S. Josh was helpful and knowledgeable, he wasn’t there when I picked my iPad up. But when the guy called him I don’t think he had a clue, along with Josh.

Saleman was totally awesome!! Great experience & good conversation.

Jeremiah was a fantastic salesperson. He was knowledgeable without being agressive. He even helped my kids get through all the time it took to upgrade. It was the best phone store experience I have ever had. 10/10

I was met instantly with a smile and my representative Connor was exceptional, professional and nice to chat with

Jeremiah made getting my new phone a great experience! Very knowledgeable, helpful and witty:) Extremely happy I didn’t purchase online.Would highly recommend!

I visited the Bellingham, WA store on E Sunset Drive a few weeks ago and was helped by Caleb Montelongo.I am so impressed with his customer service...he not only answered my questions, but ended up saving me money!Caleb was professional, kind and courteous—I would definitely recommend this location and Calebs service to anyone! Thank you Caleb!

I appreciate all the help! Easy to work with, friendly and knowledgeable!

The staff at this location seems to function as a highly collaborative team. They seem to enjoy their work, their customers, and each other! Jeremiah was the fantastic rep setting up my new account. He was patient, clear, well-informed, completely UN-pushy, and really took his time to help me find the best plan and phone for my needs. He truly went the extra mile for me and helped me get an even better plan than Id anticipated. I actually enjoyed what I imagined was going to be a big pain in the butt. The only criticism I have is of Verizon itself and their less-than-clear invoice statements, but Jeremiah is totally willing to help and very responsive, long after my purchase. Thank you, Jeremiah!! :))

THE absolute best place in town and my go to for cell phones and just basic overall help. John Lee is incredible and he spent so much time with me and my friend! This dude is knowledgeable, patient, and did a fantastic job. Ive only been to the mall location of Verizon a couple of times and they arent bad but this location on Sunset is the best! (Ask John about chicken fettuccine!)

Brad was super helpful in deactivating my old phone and activating the new one I brought in. He was very friendly and knowledgeable, made sure I had everything backed up, and was thorough in making sure everything was set up properly and my new phone was protected. Awesome customer service!

Salesperson Cloud Paton is terrific. Very knowledgeable and researched all options for the best deals from AT&T to Verizon especially when it was not properly transferred from another third party Verizon source. She even called main headquarters to get the most recent offerings. Very patient and helpful. Will only go back to this location on Sunset for all my Verizon services. Thank you Cloud!

I went in to upgrade my phone and tablet and was not thrilled to be being so. I am not tech savvy and I had an unpleasant experience at this location in the past. But the help I received from Ethan Rife was phenomenal and I don’t say that lightly. I have been with Verizon for 20 years and have never been treated with so much respect. Ethan greeted me when I came in even though he was helping someone else and assured me someone would be right with me. Ethan listened and was very helpful and knowledgeable. He engaged in conversation which was a lot of fun. He really made this a stress free experience! He wasn’t pushy but still offered all options on phones, tablets and accessories and helped me find the best fit for me. He made sure all my info was transferred from one device to the other successfully before I left. I left better informed on my purchases than any other time I ever upgraded. Again I detest having to upgrade or go in with a problem, but this gentleman made it easy and enjoyable. I will continue with Ethan if I have any issues or purchases in the future.

I had no idea we had a Verizon service center so close to my home. I also was pleasantly surprised to find that there are anywhere from 8 to 12 reps to provide aid and get folks out the door. Great service. I walked out with a better program for the same cost in short order and with a smile.

Very excellent customer service, actually enjoyed replacing my lost phone. They set up my phone for me and gave me a great deal. A very professional environment. Thanks!

I just would like to say Josh King did a fantastic job helping sort out a technical issue with my daughters phone (we had been to 4 different Verizon stores prior and none were able to get any resolution) I typically dont leave reviews (particularly positive ones) but he went above and beyond to help solve our problem. He deserves all 5 stars. If I ever have any phone issues he is the one I would contact.

I have dealt with Brad at the Sunset store and have found this gentleman to be very knowledgeable and most helpful. I have had the unfortunate experience of purchasing a refurbished phone (which) did not work was replaced with another that also did not work and was give a very low turn in amount after 3 weeks of use. WOULD NOT RECCOMEND PURCHASING SAME. JUST BITE THE BULLET AND PAY THE BIG AMOUNT IN THE FIRST PLACE. BRAD helped me on more than one occasion and was great to work with. My thanks to him.

Cloud Paton was the most extraordinary client-supporting Verizon affiliate Ive ever had the pleasure of encountering. She was extremely knowledgeable, personable, attentive, patient and clear. I am a person who tends toward wee panic when it comes to learning new technology, but Cloud put my mind at ease, explained things until I fully understood them, and offered her assistance in such an authentic and caring way I truly felt supported in the best sense. Forget 5-star ratings, shes off the charts! Thank you, Cloud! You made my technological fears evaporate, and expressed wonderful human qualities in the world of devices. So grateful to have met you!

MORGAN WENT STEP BY STEP HELPING ME THROUGH THE PROCESS OF GETTING A NEW PHONE FOR MY SON. ALSO WE ARRANGED TO GET A NEW FLIP PHONE FOR MY OLDEST SON.. SHE PROMOTED A APPLE TABLET AND I TOOK ADVANTAGE OF THE OFFER. SHE IS A VERY WORTHY EMPLOYEE.

Our sales person was kind, courtesy and very helpful

Great customer service. Get your phones here

Chad was so helpful, kind, and made the entire experience easy and fun. I am not very tech savvy, but he helped me every step of the way and at the end, he even walked us to the door and held it open. Your kindness did not go unnoticed. Great experience!

Super helpful! Id been looking to switch from my carrier. Anthony provided all the answers and didnt waste time, jumping right to the details about plan options. Thanks again!

Matthew was very helpful, I had an issue with my phone & quickly helped resolve my issue ! Cellular sales rocks !

I have bought some items and worked with Josh King and thought my Verizon experience ended with the sale. I would never have expected that Josh would sit with me to figure out how to get an iPad synced with an echo so my elderly mom could make phone calls. He went SO ABOVE AND BEYOND my expectations in a salesman. Thank you, Josh . For taking your time and using your crazy SKILLS!

These folks are great! I have consistently gotten great service and good advice here. Today we went in with a broken phone and Henry did great work helping us out! As I understand it, this is also a local business so I love to support them whenever I can.

Jeremiah went above and beyond to assist my husband and I with our new iPhone Xs and new iPad. He gave us customer service that was of the highest quality and walked us through everything we needed to know about our new equipment. I highly recommend Jeremiah for any of your cellular needs at this Verizon location. Absolute quality service! Thanks Jeremiah!!

Good service, good team, but can’t do all “Verizon” can. Regardless, any maintenance you need could most likely be done here. If you’re like me and trying to add a hotspot line to a Verizon account in Hawaii, they will send you to the Bellis fair branch.

The young man that waited on me was professional, cordial and patient. He answered every question I had. I gave my daughter my other Samsung tablet and kept the new S4 tablet for me. I pay with their apps, so far no issues. I do pay for tech support. I havent used it yet. I know they are a little more expensive but so far it is worth it.

Very friendly and very helpful

Professional and nice

Ive always had fabulous customer service at this location, but my recent experience with Cloud was phenomenal. I came in upset after a difficult weekend, with little money and a broken phone. She really went above & beyond to make sure I walked out the door with a phone in hand. As a single working mom, my phone is a must. I cant thank her enough for her incredible service and friendly personality. Cloud, if you see this, keep up the good work!

Color me impressed. I never thought Id get such good and caring service at a cellular sales business. John left me feeling good about my decision to start a plan here as well as assuring me if something went wrong Id be in good hands. And I was, he took care of me when I had issues with my phone. Never thought Id walk away happy from adding another bill onto the list but life is full of surprises. Thanks for your help. Id fully recommend this store especially when working with John.

Make sure you ask for Paul, he knew his stuff, and truly wanted to help me! Ive never had better service anywhere. Paul gave me the best deal possible and answered all my questions. This guy is great!

Al they have are new hi end phones or over priced accessories. No help with saving any money. Use Verizon directly or ebay.

We had a great experience at this Verizon store. Kent was very helpful. He answered all of our questions and helped us figure out the best plan for our family. He even called Apple and waited on hold to help us. I would definitely recommend this store. It was also low pressure and he gave us great tips to save money!

By far the best Verizon store in whatcom county. Each and every representative has always been very helpful. Any and all of my questions or concerns are always addressed immediately. Last but not least I have to add Clay is the man, he has gone above and beyond each and every time Ive needed anything.

Went there first thing in the morning needing a replacement for my cracked and old phone. Was pleasantly surprised at being told that there were promotions on that would pay it off and get me a new phone. Love my LG 30!! Sleek and light, takes great pictures. Only reason I gave it 4 instead of 5 stars is that I was never told how much the actual phone would cost, which was a little deceptive--kind of like used car dealers focusing on the monthly payments. :) Overall, a good experience, though!

Jacob helped me when I bought a new phone recently. Seriously, he was the best salesperson Ive ever dealt with in all my years w/Verizon, which are many.Jacob is very nice, friendly, and efficient. He wasnt trying to sell me a bunch of stuff I didnt need or want. I got the hard sell trying to sell me everything under the sun the last two times I purchased phones at eastside (of Seattle) locations.I am so happy that Jacob was my sales person. I highly recommend him!Thank you so much, Jacob!!! Verizon you need more employees like Jacob!!!

I found a Samsung promotion for a free Galaxy s3 smart watch ($399) with the purchase of a s8 or s8 + I was gonna wait for the new iPhone before upgrading my phone but this deal was too good to pass up. When I went in I was helped by Hannah and she was awesome and super helpful. We located the promo got it all sorted out, I needed some time to make a decision and she totally understood there was no pressure what so ever. She even held the phone for me and charged it in case I decided to buy it. I came back after a couple hours and we finished everything up and I walked out with a new phone and a new smart watch that will be coming in the mail. The customer service was top notch, I highly recommend seeing Hannah for all your cellular needs!

Rachel was very helpful in assisting me

This is, without a doubt, the best place to go for any issues with Verizon phones/products. Everyone is knowledgeable and they aren’t pushy salesmen. Best customer service ever.

I went with my daughter, to buy a prepaid phone, since we have Verizon, prepaid phones that we have bought from Best buy, in the past I figured they would have the newest phones at a cheaper price. The phones were last years model, and this year prices. We picked a $114.00 and by the time the gentleman was finished that phone was now $173 and change. So they charged you $30.00 for a set up fee and $30.00 for a one year warranty. Okay, for last years phones. We went to Target, got this years Verizon model, the phone was $141.00 If you added a 2 year warranty was 53.00, I did not get the warranty,but it still was going to be cheaper then the Verizon store. The store, is clean and nice, the guys are all professional, and nice just the extras were to expensive so we thanked them and went to Target.

They try to up sell you, lie about which phone is the best just because they make larger commission on certain brands. The mall store is much better. Everybody in there is just there to make there money and don’t care about you.

My review isnt for this store in particular. Its for Verizon itself. My family has been a customer for years, and I liked them since I had service in some locations that no other cell service provider did. But Im fed up with this company. If you want talk and text theyre fine. But they throttle the living **** out of your data. I pay for unlimited. 4 bars and LTE and none of my apps or streaming services will load. Ill sit there and wait for 5+ minutes for a 3 minute YouTube video to load, and its no better for just getting the news on the app for iPhone. I liked this company for the time I had them, but it seems like theyre always trying to get more money out of you somehow. And at this point Im very frustrated and WILL be switching service providers. They also put a cap on hot spots without notifying us even though our contract for the plan we bought hadnt expired yet. Great company if you like headaches. Would not recommend.

Last Saturday I had an issue with my Samsung S7. I was fortunate enough to have Josh King there to assist me. He is a terrific problem solver and was able to get my phone back to normal. Josh is first class when it comes to customer service. Verizon Wireless is so lucky to have this young man in their employ.

Came in a year back and met Paul who was able to get us hooked up with a business account and save us some money. I did not want the top of the line phones and at no point did he try to push them to me.Any issue I had Paul was able to get us situated in no time. Ive been to other cell phone stores and really have not received the service that I have here. Looking forward to coming in and upgrading our phones. Didnt get to interact with the other staff as much but they all seemed pretty friendly.

Paul absolutely killed it setting me up with my new HTC 10!! Made me confident in my choice and HOOKED IT UP with my new contract! Feeling satisfied beyond believe and will recommend going here for all your cellular needs! Thanks Paul and cellular sales! I love my new phone!

This location charges a $1 service fee for paying your bill in cash. I repeat, a SERVICE FEE for paying in cash. My understanding, or at least the way it was explained to me, is that the decision to charge for paying in cash is branch-by-branch, and some branches charge and some branches dont. Of course, whats a $1? argument, but its the principle of the matter.

The sales person, John Lee, didnt tell us how much the $40 screen protector was until it was already applied and now I just saw that it only lasts a year. I cant afford that. Shady sales people - beware.When I saw the total amount, I thought the 30 something charge was the activation fee. But it turns out they wont charge that until the next bill. The $39.99 charge was for the liquid screen protector. He asked us if we wanted it, and I didnt even think to ask how much it was because Ive never paid more than $20 for one. He should have told us. He was just trying to slip it in.

Ashley W. was a great help with our needs. She explained options and went over budget and best plan options for us while upgrading our phones. We had a great experience and feel good knowing Ashley is there to help us. Thanks Ashley!

Caleb and Jeremiah are homies. They really worked hard to hook me up with a sweet phone. These guys made the usually garbage experience of going to a soulless, cooperate electronics store just that much better. My thanks goes out to them.

This is my second excellent customer service experience at this store. Jeremiah makes the sometimes long interactions very pleasant and easy. Choosing a new cell phone, adding equipment, or just buying accessories are all convenient at this location.