I have gone here for 7 years and have never had one complaint! Their pricing is competitivewith other companies and their work is top notch and on time. I have worked with Ben, Randy, and David the most, but all are so welcoming and professional. I will never go anywhere else!!

Really a great place I want go any where else.

Big thanks to the crew at Norm’s. Went in this morning with a nail in a tire. They had me fixed up and back on the road in under an hour, all for just 23 bucks!

Great experience! I dropped into Norms needing an emergency tire repair, without an appointment. Although they seemed quite busy, they repaired my tire while I waited in less than 30 minutes. Great service, knowledgeable staff & fair pricing. Will absolutely return to Norm in the future.

Very good place to go for car repairs my truck needed tires talked to Tom who knew what kind of tires I was interested in had to wait a while but thats ok because a lot people go there for there repairs I am a happy camper

Extremely impressed and happy with the service and purchase from Ben. Will recommend Norms to all my friends and family.

Great crew. They are a good group of guys, do honest work.

Have been coming here for over 20 years. Always great service.

Great customer service and excellent staff and pricing. We love this place.

Professional people, competitive pricing, and fantastic customer service. My new tire place, hands down.

Been coming here since 1997. Great customer service. They know what they are doing, very reasonable prices.

Nice guy that helped us. He said our tires just wouldnt work and one was too old even though they just came off a new car. He tried to sell us new tires from them instead. But he was nice.

Fast and extremely nice staff! I will be coming back!

Great service and honest management. Refreshing to finally find a shop that doesnt try to overcharge the customer.

Great staff! Even though they couldnt work on my car due to a mechanical problem they were upfront and honest about the issue.

Recently ordered new wheels and tires from them. Great customer service and knowledgeable about what would fit my truck. Maybe not the cheapest place in town but cars arent cheap and the service easily makes up for the difference.

Norm’s changed my tires and performed my 90k mile maintenance. I had a short timeline to get the work done and they gave me an appointment the next. Service was terrific and the tire prices were competitive.

They are always so awesome. Been going there for years now! Highly recommended!

They helped me to problem solve my issue. And warranted services. Very friendly and personable

See Tom or any one of their fine gents. All are gracious and professional. I’ve been coming here for a while and the service is consistently great.

Great service. They did some work for me and found out that because of another issue, they could not complete the work. They told me about the issue and helped me find an alternative option and it might be under warranty with my car dealer. They didnt charge me anything since they couldnt finish the job. Great folks and I will be back for more service once I fix this issue.

Visit this location if you want to end up spending more in the long run/ Bent a buddies wheel and passed it off as already being that way.

Tom provided great customer service and stayed in constant contact with me around ordering new tires and getting them installed. The hazard protection came in handy after I hit a rock and blew out my tire after one week. Only a few quick questions about what happened and a new tire was on the way. I would highly recommend Tom and the rest of the staff at Norm’s. Great experience.

Overall, I am always happy at Norms. They are a bit pricey for some services, but they do make up for it in getting it done when they say and their professionalism is typically good; its not necessarily red carpet, but they get the job done. Lacking is waiting area comforts like snacks and drinks (some places have free stuff while you wait), seating is not the best, and TV wasnt working that day. Seems nominal to complain about luxuries like that, but if you have to wait an hour plus for a tire fix, you might as well have something to watch. I ended up going back to work and they called right at the time they said it would be done; so definitely punctual. Price for tire fix ($13) is standard market price, price for other services is hit or miss.

This place deserves the high praise its received thus far. Courteous staff and quick work. Thanks, guys!

Customer Service was outstanding. They were extremely busy yet kept everything moving right along. We will be back for our future maintenance! Thanks, Mike and crew!

Very supportive and down to earth guys. Ben was really keen to listen to the complaints and explained the diagnosis in detail. Very much recommended.

Ive been a loyal customer for 12 years with all of our vehicles. That relationship ended Saturday. A little over a week ago I scheduled my truck for service. In addition to the service I informed the person on the phone that I believed the windshield washer lines were clogged and the key fob would not lock or unlock the driver side door. At that point I was informed there would be close to a $100 diagnostic fee to check the door lock issue so I took that off the work order. To my surprise, when I was called and informed the truck was ready I was then informed that I was being charged that same diagnostic fee for the washer issue. They guy on the phone said that was actually cheaper than being charged for all the mechanical work to find the problem. That is bull. Sorry guy but not a lot of work to determine the nozzles are clogged.When I went to pick up the vehicle, I told the counterman that I was hacked that I was being charged a large fee that I was never told I would be charged. His response was simply to say I understand. When I told him that paying this charge means were done after this his response was I understand.Turns out the problem was clogged nozzles. The local Ford dealer has ordered them and will install them. I may pay a little more but they appreciate my business.I dont know who the guy was and there were two of them on the counter. The folks that I do know were either off or no longer work at Norms. What I do know is that as soon as this guy was told I hadnt been informed of the charge, and he knew the customer was upset, he should have gotten a manager. When he was told this was ending a relationship, he should have gotten a manager.The front end attitude has grown cold and I guess they forgot they are not the only game in town. This is too bad because I have used this facility for a long time.Best wishes to the good folks at Norms. The ownership is a very good gentleman who I believe to be caring and honest. Be that as it is, I have a hard time doing business anywhere the employees show they couldnt care less about the customer. And that attitude was in full production this weekend.RG

Great company. Employees are very knowledgeable and very respectful explaining the work and issues found. Employees also recommended tires based on need. Prices are very reasonable as well.

This is a great automotive shop! They do honest work at a reasonable price. I have used them for many years and have always had a great experience. They have helped me many times on issues with a tire or rim that other shops were unable too.

Super friendly service. They ordered my tire and it was here the next day. They got me in and out very quickly and they have super decent prices. Highly recommend

Exceptional service! Fast friendly and they will not make you feel bad for not getting the expensive tires.

Good local shop to do business with. Got me and out in a reasonable time even on a busy afternoon. I went in to have them inspect my car for a few issues I had been experiencing, and they were honest and upfront about what it might be. They did not try to convince me that something was wrong when it wasnt just to make a quick buck. Was not even charged for taking a look at it.Recommend these guys if you need an honest mechanic. I will be returning to them in the future for any other work I might need.

Best and friendliest shop around. They treat everyone like family here! They nearly do it all with the exception of exhaust and body work. Do not go ANYWHERE else or you are doing it wrong.

Norm the Tire Man helped me out in an emergency situation to run on the tires I had until I could get back to replace the tires I had. Super helpful and honest in communication.

Needed a repair done. Had to bring it back in on appointment. Came in for appointment on time, repair guy they use didnt show up while I waited there for over an hour. After repair was done to wheel, they didnt even bother to put or ask to put air in my tire that was flat. They are far to busy for personal service. We ended up having to take the car somewhere else and the repair wasnt even done. Money wasted. Wont be going back.

These guys were absolutely amazing. They got me in and taken care of so quickly. I will absolutely be back!

Job done fast 💨 and efficient. Rotated tires here.

We brought in a used car we were considering purchasing for them to look over before we made an offer. The car was a low mileage, high end (at the time) import, super clean but 21 years old. Norm’s gave it a complete clean bill of health (in writing, part by part), somewhat surprisingly considering the age. After purchasing the vehicle we noticed some issues that led us to believe the shocks needed replacing even thou they were specifically marked as “good” by Norm’s. Another shop confirmed the shocks needed replaced in addition to sway bars. This was not a cheap fix. Accurate information could have been crucial to us getting a better deal or the shocks fixed by the dealership before purchase. Norm’s also lost business by missing theses issues as we probably would have had them do the work if the dealership didn’t perform it. We did find a great shop that did the work coming in UNDER the quoted price! The car rides great now. On the plus side, the staff was nice and didn’t charge for the checkup.

We have been going to Norms for a decade now. From tires to oil changes and even several major car repairs. They dont try to sell you things you dont need and explain exactly what is going with your vehicle. Though they can sometimes be extremely busy things like that tires/tire repairs are usually done fairly quickly on walk in basis. If you are needing a repair that can be done in a day you can drop off your vehicle and even pick it up after hours or if you live/work reasonably close they will drop you off or pick you up. I like that they dont mind explaining complicated repairs & they never talk down to you if you dont quite understand what they said the first time, lol. If you ask them what they would do if it were their own vehicle you will get an honest answer. Many times they have told me because of age of my vehicle that they would do things a little different & often it is a lower price option. Basically you can trust them and they are not offended if you want a second opinion.Pretty good bunch of people from counter to parts to technicians working on your vehicle!

Always fast and great customer service !!! The only place I will give my business to !!!

Norms is a great place. Phillip, Randy, Chris and the rest of the guys are great. They are very professional and have great pricing. Why go to the Dealer and pay double.

They were very helpful and curious. It was raining and when my oil change was done they parked it close to the door so I wouldnt get soaked. Very fast and friendly too.

Be wary. I rebuilt the front suspension and drivetrain components on my truck. Then I took the truck straight there and dropped it off. I told them that the upper and lower control arms are not aligned and they would have to be adjusted. They were to do that, a tire rotation, and alignment. I was informed that their mechanic said my wheel hub assemblies needed replaced. The passenger side was replaced 2 months ago, and the driver was replaced the same day I dropped it off. Then they said they would re-check it. When I called back to get an update they double-downed and said my parts must be defective. 2 different manufacturers must have sold me bad parts. So when I showed up to pick up my truck to take it elsewhere for the work I was told they couldnt and that there was too much play in the front wheels. Then asked if I still wanted the tire rotation. Wait! What? They were attempting to do the alignment and THEN rotate the tires? I said no and took it to another shop where they were able to put the control arms back into their proper position and do the rotation and alignment.Good luck with this place. Youll need it.

I was recommended this shop when asking my fellow employees on a nearby mechanic. The fact that they were open on Saturday and accept walk-in was a big plus for me. I only came for a basic checkup to make sure my car is in good condition. I will definitely stop by in the future when it is time to replace my oil and filters.

Prompt and friendly service!

They were able to repair a tire that another place refused to. Sure the other place just wanted to sell me 4 new tires. Norms fixed and was fast!

Picked up my trailer tire as promised. Good job.

BEST IN TOWN! Had both my front and rear brakes done here. They were more affordable than two other places I called, they got me in sooner, and I have t had any issues. I tell everyone to go here. In fact, my brother sent me here and I never looked back. Thanks guys.

Went in for a quote for new tires. The gentlemen that helped me was very nice and helpful. Dont need tires yet and he showed me how to tell when I might need new tires. AWESOME PLACE!

Went in and told them that I had road noise and steering wheel shaking. Had an appointment at 10AM. A about 11AM they came out and said it was the left hub assembly Told them that I had both hubs replaced less than a year ago. Never heard anything like what I heard when the hubs went out the first time. Left and still road noise and steering wheel shaking. Got to thinking about 2 oil changes ago and they recommended a new battery. Told them I just purchased one less than 2 years ago. Still the battery is working fine. As far as the hub assembly they charged us 193.00 and for the bearing 109.00Called oReilly and auto zone they dont come separate its all in one unit . 89.99 1 year warranty 139.99 2 year warranty. What a RIP OFF! Will never go back. BEWARE

No matter what you ask they have a answer, funny ones if you need it. Serious ones too and will teach you things also. Ive always had great service from them.

Got my control arms replaced, staff very friendly and honest. Will be back :)

I had a appointment to get a alignment .it took them an hour and a half for them to tell me that I needed ball joints before I can get an alignment I am a certified mechanic that doesnt have an alignment machine and this is unacceptable it should have only taken them five maybe 10 minutes if theyre busy to diagnose the vehicle and give it back do not go to this place you will be disappointed!!

Thought I needed a front end alignment ($76), all was good, only charged $36. Never had a bad experience.

Ive purchased three sets of tires at Norm the Tire Man. Their price has always been competitive and Ive had good experiences each time Ive been. Most recently, I took my daughters car in as the transmission seemed to be shifting hard. The techs checked the car out, took it for a test drive and told me there was nothing to fix--that the age of the car combined with cold weather was the cause of the hard shifts. Heres the best part of the story: the bill -- $0! No charge! How often does a repair shop do that?

Honest and reliable. They stand behind their work and have always been awesome. I have been using Norms for 8 years with no complaints. All of the tires for all of my vehicles are bought through Norms. Service work and check ups are done at this shop as well. They take pride in the work and I have seen first hand how the management quickly addresses issues or concerns. This is my one stop shop.

Great, fast service and friendly, clean atmosphere.

Based on pre-purchase communication, I’m stoked abt working with these folks.Been a week & a day. Still awaiting a quote for tires...went to another big box place nearby instead. 😕 Would love to keep my $ local, but ya gotta help me here.EDIT: See below. Reply sent! Cant wait to talk to them. They seem like cool humans.EDIT: They are cool humans. It all hinges on price now - and we all know that’s not 100% on them. I’ll keep you posted........

Great place to get tires. Great price, amazing service and the staff is kind and knowledgeable. Wont take my car anywhere else again.

They mounted, balanced and installed some 37s on my wifes Jeep.

Been doing business here for over twenty years. In all that time have received the same consistent outstanding service. These guys have never missed a lick once. A rock solid place to take your vehicle

Best tire shop in the NWA! Do yourself a favor stop by norm the tire man!

Very nice friendly helpful profecional staff i will def. go back ty Phillip....

Did a great job

Been going here for 30 years.Not another comes close to their work and prices. Ive had them turn me away because it was a factory repair.I had some air conditioning work done, sounded funny so I called Ford before the work. Turned out Norms was correct and price was lower. About 6 weeks later they called and said id been over charged and had a check for me. Id have never known it. Pure class act.

Fast, professional, quality service

Always helpful and straightforward. Got a picked up and dropped off. Love those guys!

Great group of guys that know there stuff. Ive taken my vehicle here several times for various reasons. On a few occasions Ive asked for an inspection on the vehicle for potential problems. They didnt find anything and they didnt charge me. I feel like I can trust them to do good quality work every time.

I like the fact that you can schedule same day drop offs. Service counter is good! No price gouching.

Very helpful and I would recommend this business to anyone. 👍

Fast and friendly. Good prices.

Imagine the day before the Christmas Holiday, 2pm, and I find a screw embedded in my front tire. I stopped in to make an appointment for repair and decided it was almost time for a new set. They had the tires in stock and by 3:15 I was back on the road to finish my shopping and head to work. What a blessing!

Like most people, I came in expecting to bob and weave. Negotiate every diagnosis or at least get a second opinion. Its refreshing to have a local place with the integrity and quality that Norms has. It has been five years since we first started tackling my automotive issues and I appreciate how they handle my new issues or simply stand behind the ones theyve already solved.

They do a great job and always are able to figure out what the issue is in a timely manner.

Amazing service! I had a blowout on my tire that left me stranded on the side the road. I called two other places who told me they could not help me unless my car was towed. I called Norms, and they had someone come pick me and my tire up. They had me picked up and had my tire replaced within 45 minutes. Exceptional service! They will definitely be my new go to for car service.

Purchased new set of tires Oct 2 2015, Norm the Tire Mans service is BETTER than factory dealership. I have visited Norm the Tire Man for at least 4 times now and their mechanics do great work.Im very happy with Norm the Tire Man and would definitely recommend this shop/store to anyone that needs tire and more, especially those looking for quality service and a honest price.

Good service. Honest, reliable and the price isnt bad. Will take my vehicle to them again.

Tire and mechanical shop. Reasonably priced. Generally good service, but once a while, they do miss out on quality check. Filled more oil than required, during oil change.

Good place for all things car service and tires. Really friendly staff.

They are nice guys, but I wasnt too sure about the price for the fixing I needed, so I took my car to a second shop for a second opinion. The second shop did a diagnosis on my car, except they were free, which means I didnt waste $110 like I did at Norms. Found that the second place will also be a bit cheaper on the fix. Again, nice people for the most part, but Ive gotta go with whats cheaper.

Started out extremely happy with the company with my new tire purchase and other work. Needed new struts on a vehicle. I could get 4 struts for $250. They wouldnt install customer parts and instead wanted $1300 to install. I passed. Other vehicle quoted 2 struts and they actually coat more than the dealer! The tires on purchased. ..had a blowout while traveling and the warranty is only good locally. I called about the tire replacement and they want me to carry the old tire back to them to see if there was anything they could do. Tried supporting local business but next time Ill go with a national chain.

Just moved to the area recently and had a flat. Turns out my alignment was really off so Ill have to replace all 4 tires. These guys were extremely helpful and informative. They gave me options and worked with my budget. Id highly recommend coming here!

I was introduced to the Service Manager, Mike Carl several years ago and have learned to trust him completely. The owner Rich Seals is available and accountable if you want to talk to him.I keep cars till they drop and the crew at Norms keeps me on the road. Go by and ask for Bonnie at the front desk if you want to feel right at home.My 1999 Chevy Suburban has around 250K miles...

The absolute BEST tire shop in NWA! Excellent customer service, quality products and competitive prices. These folks really take care of their customers!

Lost our business. Bought 3 sets of tires from them. First went out fast but under warranty they prorated me two tires. The kicker is I was forced to do an alignment for warranty so basically 1 tire cost was prorated at the end of the day. Wife’s car ran out of washer fluid so they are not checking but charging us. Broke my rim caps. Told me they ordered them but never heard back. After going back and forth just gave up. My lug key was left on my tires and almost lost. Went here for their reputation but it is not the same as it has been in the past. Shortly after oil change, truck went to factory for recall and they showed my filter to me, bad shape and never was told anything by this shop. They are just cutting corners.

Great customer service and unbeatable prices

Good service..honored their warranty without any hassle appreciate their integrity..

Got my Odessey and Fit, for wheel alignment here. Perfect and prompt. Will recommend this place to all my friends and family

I called to several places prior to calling Norms to get my shocks and breaks replaced. They all quoted me between $600-800 to replace my shocks only. Norms did my breaks and shocks for $660 in one visit. Fast Friendly service.

Excellent service!!! Highly recommend this place to anyone.

Trustworthy, thoughtful and they even spend time educating you if you dont understand an aspect of the work on your vehicle. My whole family goes to them if their cars are having ANY issues.

Their motto is: Nobody treats you quite like Norms! Yup, and never before have I had such a terrible auto mechanic.It took my car in with the Check Engine light on and they charged me for reading the code, and told me that I needed to go to the Dealership and have the Airbags checked out. Really? Thats why the idle of my car spikes up and then cuts out at will is because of Airbags? I also love that they charge a Shop Fee. $10 on top of $120 Labor.This was one referral I wish I had not taken from a friend. My other mechanic doesnt run me through this hassle.I wont even go into their $90 Diagnostic charges. Take your car to a Real mechanic, not the money hungry types.

They get another 100% for me professional polite very proud of their job very knowledgeable thank you Norm the Tire man

The old Norm the Tire Man is gone. After years of taking cars to them I will no longer darken their door. They replaced a tire on my car and severely damaged the rim. I noticed it about a week later and when I took it back in the manager was not only rude he told me it was my fault. His exact words were “Your car your problem.”

My husband and I just returned from a quick vacation in Arkansas. We had a very full itenerary of places to go and see over a short stay. Thursday night, on our trip to Bentonville, my car started making a horrible sound. I was fearful that the brakes were going bad. I called Norm first thing on Friday morning. The representative was extremely concerned and considerate and got our car in quickly and took care of the issue! Norm’s The Tire Man saved our trip! We are most grateful! Best service EVER!!! Thank you!

These are some really nice people. Had a bad experience my 1st time but they really looked into the problem and corrected it quick and with a smile. I will return! Was upset with my 1st visit but understand that sometimes things are going to happen.

Honest, polite, and accommodating. They treated care of my teenage son with respect and took care of his vehicle while I was at work. They called me to approve everything and sent him on his way. We were very pleased.

Great customer service will always come here for services.

They sell good, reasonably priced tires compared to others in the area.