I touched base with Faulkner Collision Center for upcoming repair work. First impressions were very positive. I look forward to 5 star review in the near future. Update : A prompt and courteous response deserves 5 stars.

They do good work but dont stand behind their work. Took my car in for damage on my front bumper which was replace and painted. After 9 months notice that my clear coat was coming off. Took it back and they told me because I had a stone chip that what cause the clear coat to come off. I have two other stones chips on my bumper which the clear coat clearly bonded to the paint. In the photo I circle the stone chip in yellow and the clear coat that is coming off in red.

I was recommended this garage by my insurance company after being rearended. There were a few miscommunications between my insurance company and the shop, which the garage was not to blame for. The work on the car was good, however, I did not appreciate the way that I was spoken to by Frank on multiple occasions. When he called to give me the estimate, I informed him of a change in my claim. I was simply following what my insurance told me to do. He was rude, demeaning, and aggressive on the phone. He complained about me causing him more work, even though I was following what my insurance asked of me. As a man who deals with insurance, and individuals who are coming to the shop after a stressful life event for a living, I would expect far better customer service. I will no longer be a customer of this garage and I will not recommend it to my friends in the area. Completely unprofessional. Weeks later, I am still in awe of Frank’s behavior, especially after visiting my normal garage and seeing their professionalism in comparison.

They are awesome! Love the work they did on my car it looks brand new thank you

My SUV was recently repaired there it looks great just need to fix the pulling to right and left.

These guys are the best 😉 service and prices are beyond fair and not only that the whole staff there is very helpful !!

Excellent service everyone I got in contact with very profession

Not happy with the shop at all un professional services the way he treated me.

They wanted to charge me 2700 bucks just to repair a simple dent on bumper meanwhile back in NYC Citifield i got it looking brand new again for only 200 bucks.

Great shop do fantastic work!

Well, I had a great experience. Hit a deer and they fixed my car. Dan was easy to reach and was easy to talk to. I received updates everyday and they were are on time with my repair. The receptionist was also nice when I needed to pick up my car. Overall, friendly service and great work. Thanks!

Faulkner Collision did an excellent jobThe staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

I was in a car accident with some minor damage, and the staff at Faulkner was more than I could have hoped for. The lobby is clean and professional, every person I interacted with was helpful and looking out for my best interest. After my car was finished (in a timely manner), there was another small issue that I wasnt sure was related to the accident, and the Faulkner team was happy to take a look, test drive my car, and see what they could do to fix it, free of charge. I wont be taking my car anywhere else for any future repair.

Took them nearly a month of having my car after an accident to tell me it was totaled. When they received my car my boyfriend asked them about how long it would take their response was we will get to it when we get to it. Never again wouldnt recommend.

The CSR and lot attendant were very nice, but some of the staff could have worked faster at getting an estimate made up. It shouldnt take 7 days...

Great workmanshipQuick responsesThey even took my rental car back for me

Hi my girlfriend was in an accident with a vehicle that was purchased new and a month later was in an accident. Faulkner ended up with the work and were great til i picked up the vehicle. I looked the vehicle over and saw a pretty decent job cosmetically. I drove the vehicle away and everything was fine til i took it on the highway. At that point while braking at high speed 70 the vehicle shook hard while braking. I called them up right away and they said oh drive it for awhile and see what happens.Im in the car business for 30 years and new this shouldnt be the case. After a few days i call back . I wanted it resolved and they said sorry gentleman handling your case is out sick with the flu, call in a few days.It took two weeks for the manager to decided that he should drive the vehicle that he could of weeks ago. Finally he drove it and he noticed the same vibrations at high speed braking. He said he would have to call the insurance company. After a day i called him and he said insurance would not cover it because its considered where and tear. It was a 5 week old car with about 1600 miles on it that ran perfectly before the accident. They didnt inspect the vehicle thoroughly. I would recommend if you do go to this location to drive the vehicle with the person handling your case before you just pull away . After that fact they will just do nothing .Plus my tire warning symbol has been on since then too. I thought it was the cold and filled tires. Im sure they broke the sensor while repairing left front tire. Writing this to warn to inspect so you don;t run into the same situation. I personally think the work that was done properly was fine. its the little things that matter. Joe Morales

Wow, I am shocked to have received such an attitude from an employee at this location. My insurance sent information over for repair. Due to insurance policies I was trying to confirm that when my car is taken for the estimate, repairs will soon follow so that I wouldnt have to find rides and time to take the car back and forth. This guy changes to a nasty tone, frustrated by simple questions that my insurance company advised me to ask. I would never give my business to someone who cant even answer a few questions about the repair timeline. I will be working with a much friendlier shop. You should probably give this guy a course in anger management and customer service.

They do not replace work that has been previously done with warranty. I sent my rim and tire fixed and replaced and they did not honor my warranty of sending out my rim to get re-done. I would not recommend them as the best place to take your car.

Love this place.

They fixed my husband car and left it new !! They even painted the part exactly the same as the whole car and cleaned it for us! On top of that the car feels new and when we get on the wheel its like we dont recognize the car anymore

I elected to have my bumper fixed at faulkner ...they told me they would need my car for 3 days ! 3 days to put on.a front bumper on? I never found time to bring the car in because I need my car .. I found a body shop that will do it in a day being that the bumper comes painted already .. Since I own the car out right and theres no lien I.asked for the check the guy at faulkner said oh we mailed the check back to geico ..this has been over a month ago..geico says they havent recieved any check back from them .. So now the status of my claim says paid but I didnt recieve the money nor is my bumper repaired ...

Great place. They worked well with my insurance and had the repairs done on time.

Recommend to any one that need body work on their car very professional

Mike the repair coordinator was very professional and provided me an update on the repair on weekly basis.

Ive gotten body work done here several times. Always professional and fantastic work done.

They did an excellent job fixing my car

Always know what is needed and honest about how much repair work is needed.

Restored my car expertly!

Inaccurate in philly

Too expensive

It is the worst. They made an estimate of a very high quantity including many pieces and only painted a part when they were supposed to paint everything. Also the color is not the same and you can see the difference. It was supposed to be gold and they painted it gray.