Still waiting for the service dept to correct an issue they caused over 2 weeks ago. This rating may change if its corrected or not.10-26 update - the issue has been corrected11-04 update - the fix has worked! so the rating has also been updated

Very knowledgeable, extremely courteous, NO PRESSURE SALES TEAM. Stayed after closing to complete our deal. Highly recommend for vehicle purchase. Our salesman MIKE was

Easy as 123.The men that work there are great,Brad McClain,Enrique and Joe really know how to treat a costumer. They took their time with the process of service to my car and everything. Great place to go and get your car service.

Just an amazing experience!! Salesperson and manager (Mike and Charlie) were just great in helping me get into a vehicle. Never felt pressured and they actually genuinely cared about making me feel comfortable through the process.

Everyone there was friendly and did all of the work for us. We love to no hassle no haggle atmosphere. We never regret in anyway going into Raceway Chevrolet’s dealership as with do with all of the other ones.

Pleasant from start to finish! 2nd Vehicle bought from them and never a disappointment. Sara and Charlie are rockstars and will try their very best to get it done! Entire staff was great as always…. If looking for an honest reliable dealership go to Raceway!

Jeff Meyers provided me with confidence that he understood my needs.

2nd time there. Service is always great. They get me in and out.

My service on my car was excellent. The staff are real great staff. But Im still waiting for my license plate, that they broke Im still waiting

I had a wonderful experience. I was just going to ask a question and I left work a new beautiful Chevy blazer!!!

Always a pleasure in the service department! Ive never been there that every person has not gone out of there way to help whoever needs one of them.Accually can say over my last twelve years I enjoy bringing my truck for service and seeing some very good people, THANKS TO ALL, ESPECIALLY JOE S.

Ive always had bad experiences at other dealerships. Tom took that all away had the best experience and will recommend raceway Chevy to everyone.

I did a oil change plus checking every else to see how it’s doing but I don’t know what’s going on the truck is shaking. When I went back there was only one person in service department I feel no one can help so I took it to another Chevy dealership see how that goes

Its always a pleasure to bring my car to Raceway for service. Everyone is always friendly and helpful and my car was done in no time at all.

Joe my service agent was fantastic. Good service.

Came to get my car serviced and found hidden gem.. When purchasing a car do your diligence sometimes the price on the vehicle is not what presents online and vice versa make sure to compare prices both on the lot to online might get lucky. Havent yet purchased but definitely glad I doubled checked ..Also this is my go to get my cars serviced fast professional service not one negative service yet !!

Brian, Joe and Brad in service are always extremely helpful and willing to explain the repairs that are needed. As a consumer this increases my trust in them and your dealership and improves my knowledge of my vehicle. We also cant forget the shuttle drivers, its a great service and one of the other reasons why I go to and love Raceway Chevrolet in Hellertown.

Horrible. Had a schedule appointment (with confirmation from the dealer) for inspection on Friday. Had the truck there for 2 full days and the truck was never touched. Called to get the work done first thing Monday with no apologies or reassurance I would be first in the bay. Terrible terrible terrible! Neeeever again and I will certainly tell potential customers to choose another dealer.

It was the best car buying experience I ever had. I traded in an Audi SUV and got a brand new Chevy Colorado with all the bells and whistles that I wanted. I got terrific trade-in value and they arranged terms within my budget. My accessories were installed in a timely manner and look amazing. Thanks to the team at Raceway Chevy! We are beyond excited about our new truck!

Had a slow leak in my tire. Raceway gave me an appointment right away and repaired the tire.

I just purchased a car and everyone was friendly and helpful. I appreciate you guys

Tom was a pleasure to deal withVery helpfulYou are lucky to have him as a salesperson

Always great service at Raceway Chevrolet.

Paul O. made my car buying experience stress-free. I was able to trade in my old Colorado for a new Silverado. He went over every single detail with me throughout the entire process, and it was by far the best experience I had at a car dealership. I recommend him for anyone who wants to buy a new or used car and I plan on sending my friends and family his way.

Great job Charlie & Tom at Raceway Chevy! I love my new Traverse!

Totally impressed with your service team and techs. It took them a little bit to make my truck do what I described but they did not give up on it and for that I appreciate them. Thanks for figuring it out and getting it back to me before Christmas as promised! Thank you

Had me in and out within the hour knowing I was waiting.

Great as always! Cant thank them enough for their honesty and great customer service!

Went in for scheduled maintenance. Offered to do my inspection which was nice. Convenient. In and out.

The experience was great. The only thing I would suggest is. If a customer have a diagnostic fee of an hour or less but they have the work done. The diagnostic fee be waived. Sometimes that will make the difference between having or not having the work done.

The service was good and service staff very curtious.

A Great Place to a car or suv and get your vehicle serviced.

Very courtious staff, clean waiting area. My technician Brad, was very helpful and reminded me of an available On*, service promotion.

As we traveled to this dealership from new Jersey on a friends recommendation we found our salesman very friendly and worked extremely hard to make us the best deal.Michael VanDyke went above and beyond. My daughter and son in law also leased a new vehicle 2 weeks prior also with a very good experience with Michael. Thank you!!

They always do a great job on my car. My inspection was completed in a reasonable time today.

Multiple computer issues with the car. They were able to get some cleared, but apparently never looked at a couple of other issues that were on the work order. Although close to closing time, no one called that the car was ready.

Service was fast. Service advisor helpful & Friendly. Couldnt have ask for a better experience.

Great experience, knowledgeable staff,very friendly.

I like the notification via email from on-star about issues and then the quick response time from the dealership. The cost for fixing the tire was also reasonable.

Very Helpful, Cooperative, Friendly.

Great experience, I was in and out in record time.

Purchased 3 vehicles from Anthony. Great service.

I was In for an oil change and it took over an hour and a half other that that friendly staff was great

Mike VanDyke in sales and Joe in service were wonderful and patient and knowledgeable regarding my totaled vehicle and helping me get a new car.

They kept me up to date on the progress very professional

Michael in sales was great and Charles did a great job getting me the best deal.

Bought a great used car from Chevy 21. Sarah Kirk was our sales person, she was absolutely wonderful. We were impressed with the whole experience. They communicated with us, ensuring we had directions and answered all of our questions. We were treated like we were buying a new car, not a used car. The dealership also offers great benefits for a used car.

Excellent service and care

I had a very good experience the other day at Chevy 21. In particular, the sales person I dealt with, Sarah Kirk, was really great! Shes a down to earth person and very easy to talk to. A very refreshing difference from some auto sales people. I never felt like I was being schmoozed or coerced. I purchased a new car and everything went smoothly.

The service person was very positive with everything. They checked my tires and noticed that they were in the tolerance of changing. We got them changed in a reasonable amount of time. They also noticed that I hadnt received my free oil change and tire rotation, so they hooked me up with that and I only had to pay for the difference in tires. It was a good experience.

Great service

The services was good

They had no clue about my warranty or what was covered and charged me extra money for it to be fixed even though the warranty should have covered it!. honestly I dont even think they put the fuel pump in correctly, telling me tgey couodnt get a bokt out to put it in the right way and had to pmake a part to try and make it fit?!! My daughters boyfriend who is a mechanic said i should take it to another dealer to take a look at it and that I should call the Chevy manufacturer.

If your looking to purchase a vehicle, I recommend contacting this dealership, and ask for Austin greatest salesperson I have ever dealt with.

Yes happy

First off I think $150 is a bit high for what I had done and I do not think it is right for raceway to change the miles inbetween oil changes, when I bought my truck from chevy21 the interval was 7500 miles then it dropped to 6500, after raceway took over it dropped to 6000 and now down to 5000. I will be dropping them as my service center as soon as my warranty is up

It was awesome!

Was there to buy a truck. Salesman was nice however his manager tried to overpriced the vehicle $2100+ than the advertised internet price. Bait & switch.

Very courteous and punctual.

Chevy 21 has proven time and again the importance of a competent and compassionate dealership in the relationship it maintains with customers. Service is always prompt, and the staff from the service manager to the shuttle driver are always pleasant to engage.Recently, I had the misfortune of needing a transmission replacement in my 2007 GMC Sierra Classic 1500. Although I could have gone to an independent transmission shop, I chose Chevy 21 because I wanted competent professionals to handle this significant job. The entire job was completed in two days, and my truck is running great!Thank you all for the work you do, and Im proud to call myself a Chevy 21 customer!

My interactions with Chevy 21 have typically left some to be desired (sensors not being reset after an oil change or tire rotation, grease marks left on the hood, tools left under the hood or in the trunk, headlight not being reinstalled properly, just to name a few). This most recent interaction left me livid. First, there was poor communication about when my car was ready to be picked up and a lack of concern that I needed my car by a certain time to pick up my son due to inclement weather. Then, the shuttle driver drove past my house, after I had already waited 40 minutes, and I ended up having to call the dealership to relay directions to the driver over the phone through the Service Rep. Keep in mind this was the same driver that brought me home earlier that morning, he had my address written down and confirmed it with me numerous times, and we live in a time where GPS is not only accessible but also very accurate. THEN when I eventually get to the dealer and get my car back, it is evident my car had been sitting for a while (thick condensation fully covering the inside of the windshield, an inch or two of snow on it, and the engine was cold) AND the tasks of changing my oil and rotating my tires werent even complete! The sensor for the oil still read 13% Oil Life and the tires were registering in the same order they were prior to being dropped off! Also, the tire pressures were the same exact numbers they were before I left home earlier that morning; they did not check or change the pressure in my tires as part of the rotation. They were apologetic and refunded me the $52 I paid for the oil change and tire rotation, but it was too little too late. The manager showed me that my car went into the garage and onto the lift but there was no way to prove the work had been done because of the location of the security cameras. They reset the sensors for both the oil and tires and evened out the tire pressures. We have since figured out the oil was changed and the tires were rotated, but it is obvious that those working on the cars care much about the people who own the cars they work on. When all was said and done, with an hour and a half notice that I needed my car to pick up my son, I didnt leave the dealership until an hour and a half after I was supposed to pick him up.

Knowledgeable, helpful, competitively priced. Wouldnt take my Vette anywhere else.

I was amazed at how friendly the staff is! No sooner did I drive up but an employee came knocking on my door and said he would park my car and take me home while they serviced my car. They helped me get up and running so that I could make it to a wedding the very next day. Wonderful service and people!

Clean dealership, done in reasonable time, friendly help

They checked problem code. An fixed it.

Everyone is always so nice and pleasant. When we bought our vehicle it went very smoothly, we love our purchase! When I go for an oil change our tire rotation its quick and they have a wonderful waiting room to accommodate. The staff treats you like family at Chevy 21 hellertown. Always a great experience!

An awesome job! they went above what i expected. found things that were not expecting have done that would have put me in debt, saved me so much money. cleaned my car that i was not expecting. an awesome job! thank you. will not go anywhere else.

Great place Great service

There is so much wrong, there isnt enough space on this form for it all to fit. Just stay away.

The staff is professional and courteous. The pricing for repairs is reasonable. The scheduling is convenient with appointments available on short notice.

Anthony and Charlie were amazing! Great couple of guys to do business with

Amazing experience, great services by Eric Eureyecko, extremely grateful for all the assistance.

Id like to compliment all of yours employees, for the excellent service every provided me .I have always been pleased with the service I receive at your local. Professionalism and ability to get to the situation quickly exceeded my expectations.Thank you for your exellent services

I had warranty work done to replace a failed oil pump. My truck needed to be towed in. Chevy 21 did a good job getting my truck back on the road but I still have some concern that there might have been damage done that will show up later, possibly after the warranty is expired.

Service took a little longer than it should have. Also was told I would get a call about a warranty issue after my service but never heard back. If it wasnt for those two things it would be 5 stars.

Im happy with the work and timing.

It was a great car buying experience

Waste of time, if you have bad credit and they tell you then can help you they cannot theyll just waste your time.

I love this place! Sales rep I had (Sarah) was and still is amazing!

Oil change and fire rotation. Although offered, I did not feel pressured to schedule other maintenance at this time. As a cancer patient who works, they got me in to a time I requested, even though I did not call to make an appointment until the day before.

It was a misunderstanding between the internet person and the actual sales associate, it worked out in the end, I am very pleased with your staff; however, I think the owner should have shown a little courtesy. I really enjoy coming to Chevy 21; Maintenence staff is very accommodating. Sales manager gets 5 Stars, truly professional. I would like to mention the administrative staff in the back room, was also very professional, this is the 3rd truck I have purchased from Chevy 21. if the Lord tarries it will be a 4th.

Work was done in a timely fashion

Flawless! I picked out a car, my husband negotiated the price, they got the car in and when I picked it up all the paperwork was ready for me. Mike and Anthony were great!

It was smooth

Brad was great! The team was awesome, I arrived late to my appointment Trent and was still able to walk out early !!

I bought a truck from Chevy 21. Salesman, Tony Toribio, did not go over the truck at all with me. He showed me nothing. I traded in two vehicles for this truck. Gave me my old license plate instead of my new one. Never asked if I wanted a new one. When they handed me my beat up license plate I asked why I was getting that back and how come they never asked me if I wanted a new one. So just went I was about to leave after being there all day, I had to wait another hour while they redid all the paper work just so I could get a new one. After leaving, I realized I left a remote for my garage in one of the vehicles I traded in. I called Tony right away and said I would be turning around to get it. He assured me that is not necessary and he would over night it to me. After a couple weeks I called and texted Tony about it and he kept telling me it was in the mail. This was on January 20 and it is now March 4 and I have still not gotten it. I even spoke to the manager and that did not resolve it. I’m sure anyone looking to use Chevy 21 can find a better dealership that treats their customers better.

Great staff and friendly environment

Excellent service in the service department. They do everything they can to help you.

Distasteful and disrespectful!! I was an employee at their sister store. Been lied too repeatedly and promised vacation pay which I never received. If he can’t treat his own employee with respect what makes eveyone think he can treat his customers with respect.

Money driven! They tell you if you find same car cheper somewhere else they will match the competitors, they wont match the competition and if you withdraw your offer because you find the same car but better, then they start harrassing you trying to make offers, asking why you taking food out their kids mouth! Wait last I checked it was my money before I went there, while negotiating and still my money when I withdrew my offer, my kids money. Oh and if you put a down payment and withdraw the offer you will be punished! Good luck trying to get your refund within the 10 day wait process!

Wonderful service

Prices could be better but the service an people are great

Solved the problem. Truck runs like new. Thank you Chevy 21

All around great experience.

The service was quick and easy, encountered no issues at all.

I called asked to speak with the manager after Chevy 21 gave my daughter the run around all day. The manager who answered the phone was laughing and answered it like it was her home. She said I will call you right back. Guess what she never called back unprofessional.We took our business else where

Had power steering pump issue/leaks since bought the brand new express 2500. been there 3 times and they cant fix it, first time he said it was air conditioner water! I walked him out side and had to show him! next try they replaced a part and by the time I got home it leaked again, this time made it 2 miles from the shop after new power steering pump got installed and lost all coolant on 78, guy came and said oops, I forgot to put that clamp back on haha... I remembered right as u called he said .Meanwhile check engine light came on first time ever and stable track light came back on for the 500th time. What a joke been on side of road over an hour and half. Do yourself a favor and dont go here for work its sad to say the least. i Had work tmmrw thats out the window now wish I never went there to start.

Good folks!!!

Was told I bought an AWD 2018 Trax when I took the car home and looked over the paperwork I was lied to by salesmen. They are shady just to make a sale!!! Was willing to give me an AWD Trax less features more money. Really? Never again read everything my fault I should not have believed a shady salesman!!! Beware in hellertown

Dropped off Chevrolet 2500 HD diesel for service, took me home, called when done, came & picked me up at home to take me back for my truck, same day service! Awesome!