Donna, the manager contacted me as soon as I visited the website and said I was interested in a unit. She was very knowledgeable and had a very helpful attitude. We quickly completed most of the paperwork over the phone. I moved in the following weekend and signed the final paperwork. I was storing a center console boat with a T-Top. The original space assigned to me had tree close to it with low hanging branches. She found another space for me that was perfect. The facility is large, secure and clean. A hurricane came through the area. I called down there and they went out and checked my boat for damage. They are very aware of what is going on, on the property. They get a 10 out of 10! If you need to store something use them for sure!

My husband and I walked in and James helped us out with getting what we thought were the storage units we needed. The next day Donna was there and they both went above and beyond what I felt they should to make sure we were good. Donna even left uf an extra unit available if we needed it(totally did). Donna and James are amazing people. As new arrivals to Mississippi they are one of a kind.The units are large and clean. The cool storage is kept at a very comfortable temperature and we felt safe leaving our stuff in the storage units.20/10 highly recommend.

James was very helpful and we secured a storage place for when we arrive! He was very helpful and patient as we had lots of questions! 👍

Very smooth and easy system. Donna is awesome units and equipment are in good condition.

Donna and James are both awesome!! Very personable and professional! Highly recommend!

BEWARE NOT CLIMATE CONTROLLED. Their website clearly stated that I was renting two, first floor, climate controlled units. We are moving to the area from Tampa. We showed up and they are all outdoor access, none climate controlled. THEY WONT REFUND OUR MONEY.Edit: had to contact corporate. District lead was very helpful and apologetic. Waiting for refund, now. Rented from cubesmart down the street.

I helped my daughter and son in law move there items into storage. James and Donna are the nicest and helpful people I have met in Mississippi. They made a big project a lot easier. Thank you.

The woman who works at the pass road location in Biloxi MS, has been amazing. Shes friendly, knowledgeable, and helpful. The woman deserves a raise for how helpful and kind she is alone. Great experience with you guys, will definitely be referring people to you guys. Thank you.

People are super nice and helpful. Spaces are as advertised. Prices are the best in the area. May need a new paint job but that doesn’t affect the quality of the units and people.

They are amazing people. Donna and James have the most welcoming attitudes

They are welcoming upon coming in the bussines, they were very helpful with helping me get a storage for my belongings and i would reccomend them with a 5 star. Have a bless day!!!!

Very nice lady working there clean storage units

Security checks are accurate and timely. Received phone call when we changed our lock. Friendly staff, clean storage units.

If anyone need a storage. This is the place ! They knew what size i needed before i did ..and very helpful .very nice people ...place clean and kept up .couldnt ask for anything else!.thanks you guys!!

James made sure my husband and I got the best storage unit for our things. James was so down to Earth he even made us laugh 🤫 but overall a great experience.

Initially, this was hands down the best storage rental experience of a lifetime. Mr. James was courteous, knowledgeable and helpful with an enjoyable personality, He was an excellent communicator and worked to address my particular needs in the most meaningful ways. What an asset! He and Ms. Donna appear to work well together and I have seen them diligently security-monitoring the units before leaving in the evening.Unfortunately, serious injury caused the preceding, originally five-star review to plummet. The second time using the unit, the stops were not working and upon trying to close the door, the flexible, probably 800 pound beast came completely free from its tracks, flew in the air unwinding the opposite direction from normal and came slamming down on my head. Ms. Donna and other customers came to my aid and were as helpful as they could be afterward. And though I could not afford an ambulance ride, emergency room visit, tests related to concussion and brain hemorrhage, various consultations and observational care that were needed, I cant say enough for Ms. Donnas caring assistance until closing time.The incident is in the process of being settled but this is now hands down the worst storage experience of a lifetime. If this is the kind of shape the unit doors are in here, I would avoid this place like the plague until some major renovations occur.

If you want a 1 line summary “Rent here great people”I was looking for a storage unit for 1-3 months. I googled and came across a few businesses that had good reviews but the ones I read about this location talking about Ms Donna and Mr James sounded amazing. I know you have to filter what you read and then assess the situation. Upon arrival Ms Donna was outside she greeted me joyfully. We figured out my needs. Got a ride in the golf cart to check out the unit. Got the paperwork done and dropped my stuff off.I hope this helps someone else.

Mrs. Moulder was a blessing, looked out for me and got me the BEST RATE POSSIBLE!

Its okay for what it is.If youre involved in storage bidding, however, there are several RVs on the property for sale - one which a relative of mine is considering buying.

James was very nice and professional. Grounds were clean and neat, prices were fair and competitive.

Price is a little high but its a clean good storage

The management on Extra Storage pass rd has a great Mgr. A pleasant lady with good people communication skills been there 2years clean units. Thanks Ms.Donna.

To start with its in a great location for me which is great and Im going to be storing a Class A motorhome while I visit family. I called the central number and he said the local managers would give me a call the next day and they did and I spoke with James and with his help I managed to reserve the spot, pay for it, get the contracts all signed electronically using just my cell phone. Its a fantastic rate and the staff is fantastic.

Nice ppl to work with.

If I could describe the staff in one word: friendly. James (one manager) showed me several units and seemed to be very interested in meeting my needs, despite the summer heat/humidity. While working up the paperwork for my unit, I also witnessed Donna (the other manager) field a customer complaint with a high degree of professionalism and calmness. Regardless of my opinion of the complaints validity, it appeared Donnas only concern was making sure the customer was taken care of and left satisfied. Donna and James are both straight shooters and I would do business with them again.

Great find! Donna helped me with my rental space and she couldnt have been nicer or more helpful. Highly recommended

Donna and James went above in beyond. My unit was clean. The complex was well maintained and lighting was very bright. I recommend this place!

Both employees were extremely nice and friendly.

I dont mean to forget names but the man I talked to over the phone was very professional and walked me through the signing process. If you want professionalism while looking for a clean place to store Id suggest this company.

Donna was very nice about the whole process and made sure I understood everything that I did to get the unit and was even so kind to lend me a 2 wheeler to carry my totes into my unit. Will definitely tell my friends this is the place to go when needing a storage unit!!

James is amazing!! Helped me get my rental quick and easy. Extremely professional and kind.

Tom James helped me out immediately no problems getting my storage got access quickly and extremely polite and very cool

Great service Donna as so helpful I recommend them for your storage needs

Great staff!! Very helpful

The friendly staff at Extra Space Storage made the process of finding and renting a unit seamless. They were knowledgeable and professional from start to finish.

Great Customer Service!

Ive been a Customer for years. Great staff, great prices and clean facility.

Ms. Donna & James couldnt be any nicer. I been with them 5 years and never had any problems. I highly recommend them!!!

Friendly staff, clean, safe and good prices.

Would highly recommend! From the first day to my last day, the staff was beyond friendly! They explained everything really well. Even tho the rate went up during my time with them, I didn’t mind at all because the employees here so nice to deal with. They even refunded my money for unused days of the month when I moved out early. Unheard of!!!! I can’t praise this facility enough. I felt like this type of customer service is almost extinct nowadays, where people treat you like family not just $$$ sign. Whenever I needed help (from extended hours, to cancelling without 10 day notice, to adding people to my account, etc.) they always greeted me with a smile and never acted like I was hassling them. I loved that! Storage facility itself is very nice, clean and even with outdoor storage I never found even one bug or trace of dirt on my stuff. They really are meticulous about pest control. Honestly, this place is perfect and I am having trouble coming up with even one flaw during the one year I rented storage space with them!

Mr. James and Ms. Donna showed great customer service and provided speedy service. Mr. James was extremely helpful. I would recommend this location for all of your storage needs.

Courtney was amazing ! She went above and beyond for me and she was very understanding of my situation. I would definitely recommend easy Space Storage to anyone who is looking to store any of their items. It was a good experience from day one. And theyre here to good care of their customers!Thank you easy Space Storage in Courtneyfor all your help

Courtney provided great customer service setting me up for my storage unit. She took the time to explain all the payment options and showed me several of the units so I could compare them and decide how much space I needed. The front office is nicely organized and clean, and the storage supplies they offer such as locks and boxes are reasonably priced. The storage area is access controlled with a gate and fenced in, overall looks well maintained, and the few units I looked in were clean and secure. Best of all the unit prices were competitive and probably the best you can get in the local area. I highly recommend this location for a storage unit.

I havent spent much time with the company but already I am impressed and grateful for the wonderful customer service from James and the accommodation he has provided my husband and I.

My move-in experience was seamless. James and Courtney are very professional and friendly. I feel comfortable storing my vehicle with them. This storage unit had the lowest price out of all the ones I researched in the area. I would recommend this storage unit.

Clean well maintained Units. No funny smells or droppings. The guy who handled my rental set up was pleasant and well informed. I highly recommend this place.

I was in need of a storage unit and reserved a unit online. Donna called me to follow up with my reservation, she is what other companies can only hope to find in their employees. Its nice to find someone who enjoys her job as much as she does. Donna made something I hate to do(moving) much less painful. I hope they appreciate her as much as I did today.

Huge lot for parking cars and RVs. The lady manager was nice enough to drive us around in the rain. She did not mind! That was very professional and funny. Go see them.

Really great storage! Nice staff, clean and secured property, and very affordable. The only storage Ill ever consider!

So far so good !!! It has been an easy experience !!

Great customer service! Process to obtain a storage was explained in detailed and hassle free. Had a wonderful time sharing experiences with both employees. Would recommend this location to anyone moving to military installation.

James was very helpful in assisting me with getting a 10x20 storage space. Would recommend to anyone in the gulf coast area.

I used Extra Space Storage for a couple months. It was great! Friendly staff, reasonable prices, and no water intrusion. I had no problems! Thanks for the great service.

Great storage space, well maintained the staff is very friendly and will make sure that you are informed of any changes or details on your unit and the business. The climate controlled units are great. I used their units for over a year and have been very happy with the service.

This is a great place to store. You can get in to your unit when you need to and the grounds are clean and secure. Very convenient and the staff is very friendly.

Mrs.Donna Moulder was one of the best women Ive came in contact with! I love her she is awesome! She was quick and on point with everything she did for me. She is funny and makes you feel right at home! As soon as I walked in you could smell the apple cinnamon aroma and it was very clean and comfortable! It felt as if Ive known her for years! You rock Donna Thank you!Can SOMEBODY give Donna Moulder a RAISE PLEASE!?! She really deserves it!

I absolutely love this place! The manager, MS. Donna, is so amazing! The prices are as just as awesome too! I cannot say enough positive things about the Biloxi Extra Space Storage! I will use this place for storage whenever I need it as long as I live in the area! ❤❤❤

I dont often give a five star rating but Extra Space Storage earned it. It started with my call back from them after my online query. I got straight answers to my questions and a clear explanation of my rent options. I then went onsite to inspect the storage unit Iinterested in. I was greeted by Donna who remembered talking to me earlier. She drove us to the unit and opened the door for us to inspect it. When we got back to the office she gave us her undivided attention and got us through the lease agreement very quickly. She then walked us over to the locked gate and showed us how to use our security code. Would definitely recommend and use Extra Space Storage again if needed.

I needed a storage unit last minute. Donna not only was able to provide o e, she also found me the best price for my needs! Staff is friendly and knowledgeable! The unit itself was clean and well maintained. I like that its gated, well lit, and has security cameras. Overall, definitely the best experience with a storage unit facility! Id recommend them to anyone!

Excellent staff. James was very helpful. The storage areas and grounds are clean and well maintained. Easy access to my storage locker. Very reasonable rates. And again excellent staff.

Been storing here for several years. Feel very secure with property. The management is great. Donna is one of them who has helped me with any issues I have needed help with. Rented from others in the area and really appreciate that they keep up their property, which not all storage companies do.

Ms Donna was an exceptional service leader.She showed me what type of storage unit IWould be getting, even though it was in SC!!!She was very knowledgeable about her storage products and explained everything to me in detail. Awesome service!!!!

This place is amazing! They helped my wife and I more than we ever expected! We’re a military family and we were heading overseas and Donna let our movers in our unit to pack our stuff and emailed as soon as they picked it up! I highly recommend anyone to use this facility.

Been with them for 3 years. Just did a down size. They were very easy and pleasant to work with. If you need extra storage, this is the place.

Courtney was so professional and polite! I will definitely use this storage unit again..Clean no critters. It was awesome!

The staff is amazing and Ms. Donna is the best! I an a returning customer and will use them in the future for my storage needs! I highly recommend them!

Very affordable and convenient. Nothing fancy but staff was friendly and helpful.

Donna was great. Thank you for all your help.

The manager, Donna was absolutely amazing! She took the time to ensure I got the best unit for my specific needs & truly cared about my situation! Her level of customer service is UNBELIEVABLE & because of it...I will recommend this location to ANYONE with self-storage needs!!! Thank you Donna for being the ABSOLUTE BEST!!!

Donna and James are by far the most professional and personal people I have ever worked with at any facility. I genuinely mean that. They tread that thin line and almost make it thicker by just being their genuine selves with the standard of professionalism that our society and world often work on. They honestly create a new definition to professionalism, because they are so respectful, genuine and open to being personal with folks. Extra space wouldve been just another storage unit, but the energy this place has due to their presence and the way they fill their roles makes it a place that I not only feel comfortable leaving my lifes belongings but also one that I will recommend to others.

Very easy to work with. Very nice and the units are easy to access. Excellent place to rent needed storage.

Love this place!

They will work with you and try to make your time using Extra Space Storage worth while and usefull to you and them.

James was helpful, courteous, and was able to answer and explain any question I asked. He was friendly and professional.

Staff is amazing and caring and very helpful

Great customer service and very helpful. James is a pretty funny guy! They are highly recommended!

Great people always have an excellent experience. I highly recommend for all your storage needs.

Great location near the VA. James is great to chat with if he isnt too busy.

Amazing team, cost effective, great location- from the research Ive been doingt to prepare our belongings to be placed in the care of a facility: the location, the cost, staff knowledge and friendliness, (overall and per each detail extra space beat everyone on the gulf coast hands down. Not only was my call answered quickly and cheerfully, but I was given 100% accurate information by Mona. She helped me decide on a unit size, quote a rate, inform me that they could help me with some pretty complicated requests for the unit I needed and all of it easier and cheaper than doing it ahead of time. Nobody beats their prices, nobody is even close to being as helpful and nice, and its secure, safe location, long access hours and did I mention that no one I spoke to in the last 3 months has been able to come close to this price! Id recommend them to any and everyone who needs to trust their belongings to the care of storage professionals. Thanks to Donna for walking us through the property, explaining everything, getting us taken care of and sharing some info on locally places nearby for sweet treats and rving.

It was amazing Donna was watching for my arrival and had the gate open so I could pull my travel trailer right into the secure area. She then guided me personally to my space and made sure I was comfortable and happy with the selection. The personal touch and professionalism is worth every bit of the 5 stars!!!

Mrs. Donna is super nice and always willing to help in any way she can. Ive rented there 3 different times. The prices are excellent, the facility is very secure and clean, and the customer service couldnt get any better. In my opinion, you wont find a more customer friendly place to put your stuff.

Donna and James are awesome! Moving to this storage and out of another facility for half the price and folks are not nice after you sign their lease.Thank you Thank you Thank you

Outstanding service. Climate controlled units are great; the place has been there forever so the non-climate controlled should only be used for items that can handle the level of humidity on the coast. Donna is EXCELLENT, I have arthritis and have missed closing the lock all the way twice, she called within the hour to let me be aware I didnt get the lock in position.

Very nice storage facility. Prices are fair. Courtney and James were extremely helpful and courteous.

Great rates, clean facility. Safe for your stuffs. Give them a call.

Super friendly staff! Extremely helpful in choosing what size unit and the ability to get everything wen in our unique situation. I searched for a unit for 2 months due to the sensituvity of the content and accessibility needed. This was the ONLY facility that had a staff who was kind, had Superior rates, and honestly will be the one and only place u ever put my priceless content. Thanks to the service of Mona who answered our call and got us in quickly and without a hassle, Donna who walked us through the process and facility and got us signed up with no hassle, and were so happy with everything we will def recommend this storage #extraspace, #friendly, #accomodating !

Have had my stuff here for years and absolutely love the staff and the keep up of facilities.Great job guys and keep it up!

Very friendly smaller business as opposed to the cookie cutter service of Uhaul. Dianne was very understanding with my lack of knowledge of the Biloxi area and you cant beat the first month free offer they have!!! You wont regret storing your prized possessions with them!!!

Havent moved stuff into my unit yet but so far so good! Very helpful staff.

Obtained my locker in a swift and professional manner. Lockers seemed clean and secure.

She’s very nice good costumer service Nd also loves her job...I will be coming Back

I was greeted with exceptionally friendly staff he made sure that I had the space to meet my needs. Time efficient

Had a Great Experience from Day #1 @ Extra Space Storage. Made the rental reservation from Georgia over the phone at the end of Jan 16, with Corey. Not only did I have a 10x20 storage unit, I was also able to store my 24 RV as well. Once there, I met Johnnie as well, she & Corey are a fantastic on-site team! They truly made me feel comfortable with storing my belongings & never had any problems with security with either the storage unit or my RV.

Very friendly and helpful staff and great rates. I feel at peace knowing my belongings are safe and sound.

Donna and James are excellent and pleasant people to interact and do business with . Facility is well maintained, clean and secure .

Donna is amazing and a pleasure to meet. The facility is clean and price efficient. But honestly you couldnt begin to believe how true this is. Its worth it to check it out for yourself. Best service on the coast. Promise. Thank you extra space storage. From the bottom of my heart.

I had the best experience here. Ms.Brittany is the best,with her smiling,happy friendly self.. She went out her way to.help me. Facility and grounds were clean and well kept. Thank yall so very much for the wonderful experience. Jeep up the great work. I definitely recommend this facility to everyone!

Brittany and Donna are the best. Great experience with rentals units and rental space. They explain everything and were wonderful having never rented like that before. Will recommend them to anyone that needs storage.

Great staff. Donna is always wonderful and she has a answer for everything which is great because i always have a million questions. Facility is so clean. I love knowing my things will be safe from rodents because my last storage building i had was destroyed by rats and roaches.

This place is great.The facility is safe and clean. And the manager, Well the only word I can use for her is awesome... She was very nice and professional...She went above and beyond my expectations to meet my needs. I will definitely be a repeat customer.