Tyrone was very helpful and knowledgeable. I appreciate good customer service. We as a society seem to always be in a rush. It’s good to be able to interact and not feel rush. Keep up the good workThanks and on my visits to the Lakeshore store I will “Call Tyrone”.

Justin was very nice and patient. He was able to answer all my questions I had about upgrading to a new iPhone.

Kevin is amazing. Answered all my questions and was very helpful. Also gave me info so that if anything doesn’t add up I can call him and go through any questions I have.

Xavier was awesome and willing to help! He seemed genuinely concerned about our problem that we had tried to resolve ourselves over the phone with AT&T for almost a week. We went into the store and he worked hard to get the issue taken care of. The new manager there is great as well and seems very knowledgeable of her role. I would definitely be back if I needed help with an issue! Thank you Xavier!!! You’re awesome!!

Kevin was super helpful with my bill and checking to make sure my payment was set on autopay. Only giving 3 stars because of a previous i experience that wasn’t what i expected

Go see Kevin Jones he very helpful and considering sale rep. I appreciate your business.

Great customer service and knowledge of products and options. Specially their Retail Sales Consultant Kevin Jones very helpful and respectful.

Tyrone was incredibly helpful in getting me set up with a new phone! The process took a while but he was patient and kept us updated on each step.

Xavier was very helpful and patient. Extremely personable. Great customer service.

Y’all go visit KEVIN at the Lakeshore location. He is very knowledgeable and helpful. I really appreciate his him with the service he provided.

Xavier was incredibly helpful! We were out of state. Phone died and I had to buy new one. He walked me thru all the steps making sure phone was setup correctly before I left!!

Terry provided excellent service. Came in and got myself a new phone in under an hour. Completely satisfied.

I went to pay my bill and look around at the newer phones, because I am on market for a new phone. Kevin helped me quickly and explained everything in clear detail. Real genuine guy, I learned that hes a new employee. I can say hes off to a great start, and a good genuine guy. I definitely will be buying my new phone with him

Kevin Jones helped me today. Very perfessional and helpful. Took time with me to make sure I was straight with a new phone. Would give him a 5 star.

Came into the store on a Sunday and was promptly helped by Kevin. The service was great! He did a fantastic job at answering questions and got me in and out very quickly!

My salesman Tyrone Woods was helpful, patient and kind. I liked that he sold me what I and wasn’t pushy with other products. If he is available ask for him.

Awesome customer service! Terry was super nice and got everything taken care of for us quickly, while helping us navigate best plans for our usage. Highly recommend!

The employees here are great! They helped me with all of my needs and saved me money in the process. Special thanks to Dasmon, Xxavier, and Matt.

The treatment I received today doesn’t even deserve 1 star. My iPhone 12 was stolen while traveling so I stopped in the store yesterday to file a claim and order a new i phone. I also purchased a phone to use while waiting for the new iPhone. Service was Great! The salesperson told me to just bring everything back in when I received the new iphone and they would help me close down the temp phone and help me set up my new phone. NOT WHAT HAPPENED.Sales lady today said that they couldn’t help me with the replacement phone, “ go do it yourself”, SHOUTED at me, then insisted more that once that I get off the phone with the tech help so she could take over. Tech help, who over heard all these exchanges in their entirety, was amazing and guided me through everything. It took an hour. I hope it was all recorded.

Excellent. Helped me with something the phone customer service could not. Tyrone was great. Made life easy!!!

Really good customer service by Mr.Kevin definitely will be back to there store

Excellent service . Will definitely recommend to my friends. Tyrone went above and beyond!Will definitely come back in the future .

We recently updated our phones at the State Farm Pkwy location in Birmingham Al. Terry Scruggs was our sales consultant. We could not have had a better experience. Terry knows the products very well. He offered options that we had not considered. Explained them clearly and reviewed the cost impact. We left the store very satisfied. Give Terry a pay raise.Note: We have been a loyal ATT wireless customer since the 1980s.

Brandon and Xavier were both very patient and helpful with setting up my new iPhone 12. This is the best service I have received in quite sometime. I would highly recommend asking for them when visiting the Lakeshore Birmingham store.

So I finally got a Big Girl phone and left my prepaid Boost service in the dust, where it belongs, because Boost is garbage.Naylyn was my customer service person and she was very helpful, informative and talked with me a while, answering all my questions and giving me several options for my new phone and service. I am very excited about my new phone and service and Naylyn made the transition very stress-free and thanks to Apple and the Cloud, setting up my new phone was simple!

Im a long-term customer with AT&T and the service received from Naylyn Booker is exactly why Ill always be a loyal customer forever with AT&T. She was kind, thoughtful, patient, and extremely helpful. She and the person that hired her had the companys very interest at heart when they decided to make her a part of your brand

Very pleased with the service Terry provided. His professionalism is to be commended. He displayed excellence in the service he provided. I sincerely enjoyed my experience with him.

Today we had a great experience at AT&T on Lakeshore. Great customer service. No long wait even with the store being crowded. Thank you AT&T!

Terry was a delight ! Very helpful. Such nice.

Xxavier was very helpful to me he was awesome Wil continue to do business with you guys think you Harvey Broom

Xxavier was awesome! Thank you for helping me transfer over!

Kevin and Brandon were very helpful in upgrading my phone and saving me money on my service.

Xxavier was sooo awesome!!! Helped me w phone problems for 2 hours!!!

Kevin was absolutely wonderful!!!! I would strongly recommend him to my family!

My experience was wonderful. Xxavier was great. He downloaded all my info from my android to my new iphone and explained every step and told me about discounts that were offered. He made things easy for me.

Wait time in afternoon is terrible. Morning are much better. After being called the service was good.

Excellent service and nice people especially Kevin Jones

Kevin and Brandon have been a great help with us today please come check them out

By far the best experience I’ve had at an AT&T. I did not spend a lot of time in the store, and left out with everything I wanted! Toyia is amazing! She was very friendly and made my experience in the store great!

Xxavier was super helpful and honest. He worked hard to get me the best plan possible

I came into your store frustrated and XXAVIER saved me. I appreciated his kind and thoughtful service. While there he taught me several procedures about this new phone.

Xavier did a great job with helping to resolve our issues

Xxavier was super helpful porting my numbers from sprint highly recommend his services

Xxavier was very helpful in assisting me with purchasing my new phone. He was very knowledgeable about the products and helped me pick my accessories

KEVIN WAS so FREAKIN PATIENT WITH ME WITH Indecisive decision on ipads . Great customer services speedy prompt.

Xxavier did an amazing job today assisting me with upgrading my phone. It took a while for things to transfer but he had patience.

Awesome service! Naylyn was very helpful!!One of the best experiences so far upgrading our AT&T phones.

Dasmon help me reset my password and restore my data. He took his time and didnt rush me at all, this guy is truly an asset to att

WARNING: ATT is telling customers with older phones that they’re giving away “FREE” iPhone SE’s. Absolute lie!!! It’ll cost you about $400. Don’t fall for it!!!

It was awesome. Ms. Naylyn Booker was a godsend. She was extremely patient and helpful. I am not very good at this and Ms. Booker basically walked me through my bill and phone needs. Thank you.

Terry was great!! He made it so easy to add a line and pick the perfect phone.

Very pleased with our service from Terry. Love that everything was quick and easy!

Awesome experience! Tyrone was great and made sure the process was smooth, easy and most importantly correct - he verified all of my work and personal info transferred to my new phone!

Xxavier was great and fast I didn’t have to wait my first upgrade yay!!!

Xavier was helpful with my transfer loved the service

I recently came in to purchase a phone and got some wonderful help from CP. he was very helpful and it was a breeze talking about plans and making a selection.

Kevin was great on at the state farm location an he also reminded me of my upgrade thats coming up next week

Very very good and good customer service Naylyn Booker thank you so much sweetheart you where amazing 😍

FABULOUS COULD NOT HAVE BEEN BETTERNAYLYN BOOKER WAS EXCEPTIONAL!

We went in to get a trad-in and had an issue with the account. Naylyn helped us so much and we got every thing sorted out! Would 100% recommend! Great service!

Visited this location at lakeshore and gentleman name Kevin helped us out... great service and great options.

Maylyn was incredibly helpful and very easy to work with. She made some great suggestions and helped me save money and got me a better phone than I thought I could get. 10/10!!

Toya have great customer service and she help me every well I really appreciate her

Thank you Naylyn for the great service today at ATT Wildwood! We appreciate all your help!!!

The time and effort from Terry was absolutely fantastic!! Great service!

Brandon and Xavier got me taken care quick and made me feel at home

Xavier is a good worker I appreciate the service

Naylyn provided excellent service. She explained everything so we were knowledgeable of everything. Giving us the best products and service

Great customer service from Naylyn. Worked with us to get new phones and a new plan to save us money! 10 of 10 recommend

Naylyn Booker was very helpful. Her and Dasmon made my day.

The staffs were so nice and welcoming. I got attended to immediately I entered the store, and the wait time was very short. Tyrone paid attention to details and worked me through the whole process. He was patient, gentle, and understanding and answered all my too many questions. I would recommend this location to anyone. Thanks for your help.

AJ went above and beyond assisting me with my upgrade! He was knowledgeable, patient and so kind. Solid 10/10

Always trying to sell you new products instead of trying to fix the Problem you came in with

Excellent customer service from all parties involved in my upgrade process!

I had a wonderful experience coming into at&t!! My sales rep Lotaya had great customer service and help me with any question I had. I definitely left satisfied.

Damson was a great rep. He went out his way to make sure I was taken care of. He needs to be promoted!!!!

Everyone there are so kind and very knowledgeable of their job..

Worked with Kevin at the Wildwood store. Helped me order some extra boxes. Great job!

Courtney is immaculate, he works with Assurion and also att but all my questions and concerns were addressed and rectified, you can’t get better service than that, he was also very knowledgeable about all of my options

Naylyn was excellent and very vety patients with me as well. Wonderful conversation and spirit was so vibrant. I enjoyed the visit all around. Thank you very much and God keep on blessing you.

No line and no waiting. I was in and out within 30 minutes. Toya was my sales rep and is very knowledgeable.

I worked with Mr. Dason at the wildwood store and I just want to say he delivered exceptional customer service!!!!

The staff was extremely helpful and friendly.

Perfect visit. Naylyn set me up with a new phone quickly and helpfully!

A.J. was wonderful. I knew it was going to be a long appointment before we walked in to the store. A.J. kept it positive and upbeat. The customer service was above and beyond what I would have expected. I was so thankful for all the help and fun conversation while we waited for the phone to upgrade.Thank you A.J. I truly appreciate all the extra smiles, laughs and conversation with my father and my daughter when we were all SO tired!

I was deserted after my credit card was charged. I spent an hour trying to get my data transferred because the service rep went to help other people. I needed help answering some questions that were asked and knowing where I was in the process of setting up my new phone and transferring the data. I dont understand the HBO gift either. Do I have to subscribe to HBO to get HBO+? Clerk was not clear on what I was eligible for and tried to over sell me on other products. I almost walked out several times unless he clarified instead of looking toward the next person to serve. Can I take everything back and start over? They were very defensive about answering questions about Apple iPhones. Definitely not the service I would receive at the Apple store in Birmingham which is closed due to pandemic conditions to all but delivery of products bought online. I am a retiree of Bellsouth after 30 years of service. I am ashamed to tell people that fact due to the poor service and lack of coordination among current departments. I was really confused this morning when I got a letter saying my service had been disconnected? It actually was for my service which closed 5 years ago! The phone number was needed in one of the steps to purchase the new iphone! whats up with that? Whats up with the poor service and complicated procedures to get anything accomplished these days from AT&T?

I came into this location to purchase a new phone. The manager CJ was very helpful. I already knew what I wanted before coming there. Although the device was sold out at this location, he went above and beyond to find the phone locally for us being that I needed the phone that day. I will definitely return to this location for assistance and purchases in the future.

Adre had a will and desire to provide me the best customer service. She was extremely friendly and professional! She makes an excellent employee and makes AT&T looks proud!!

Loyola Burto helped us today buy 2 iPhones today. She was so very helpful and knowledgeable about all things iPhone. She covered every detail and the transition to new phones very straightforward. Latoya made the total sales experience wonderful. This was literally the fastest I have ever done a trade in and purchase. She is a keeper.

Terry was great and very knowledgable

AT&T 3 days ago (Saturday) I moved a few miles down the road to an apartment complex that is wired exclusively for one internet provider, @AT&T. Prior to moving I was told by a AT&T customer service that since the building is already wired for AT&T, all I needed to do was take my router with me and plug it in at my new apartment. I double checked, “are you sure?”, to which I was again assured that it was just that simple. Several days later I move and plug the router in. No internet. I call AT&T and tell them what happened, and they scheduled a technician to come to my apartment several days later (Tuesday) to activate my service. It’s Tuesday night now, so I call and ask when I can expect to see the tech. After a long process of being put on hold and transferred to a “manager”, I’m told that I didn’t actually have an appointment. Even worse, they told me that it would be THREE WEEKS until they’d be able to get someone out to my apartment. I live in downtown Birmingham, a relatively big city, and they don’t have a single tech that can spend 20 minutes activating my internet service. Are you kidding me AT&T? What if I worked from home, or if I had a kid who was learning remotely? What if I caught covid and couldn’t leave for 2 weeks but still had to work? I literally have no other options besides using AT&T and they know this. I was misled multiple times by their representatives, then told to wait for nearly a month for a service I ALREADY PAY FOR. I’ve never posted any sort of product or service complaint, but this is the worst experience I’ve had as a customer. I really hope people see this and think twice before they switch to AT&T. Don’t do it!

Perfect person great guy. Give him a raise.

I wish that I could give a negative 1 star but that is not available. I visited this location to try to get one of my phones fixed. I got there at 6:30pm and requested that someone there call tech support to try and fix my phone. When the lady from tech support came on the line she was not listening at all. I finally asked for a supervisor and was told that one would call me in 5 minutes. I never received the call. I did not leave until closing time but still with the problem still not resolved. I contacted customer service while in the store and was on hold for over an hour to speak with someone about my issue. I requested a supervisor time I called and was on hold for almost a whole nother hour waiting for one to come on the line. Once I finally got someone on the phone my issue was still not resolved and he also told me that he could only be on the line for 2 minutes which is crazy when they have not helped you resolve your issue. The supervisor threw me back in que once again and I had to wait to again speak with another agent. The last person that came on the line was very helpful. I didnt finish up with at&t until after 11pm that night. This is just rediculas. A customer should not have to wait that long to get service up and running properly. I would definitely not recommend at&t. I have posted my call log to show this.

Kevin is awesome got me in and out

Good customer service. Wish the phones werent bolted down.

Helpful! Friendly. Makes upgrading easy!

Aj was extremely helpful and was able to get my phone backed up with a broken screen both quickly and effectively. He definitely deserves a raise!

Kevin Jones was Great 👍

Latoya was fabulous with customer service. I recommend that you see her when visiting at&t

Very well pleased with the customer service that provided to by Desmond Fill👍😊