Best service!

FROM A ONE STAR TO A FOUR!!!!!I had ordered 3 edible arrangements last February (2020) for Valentines Day as gifts for my Wife, and 2 daughters. For my Wife I ordered 12 chocolate covered strawberries and had them drizzled with white Chocolate. I also ordered a 6 count box for each of my daughters who are 4 and 7 this year. Last year (2020) it was a smashing success.I attempted to place the very same order this year (2021). I was very proud of myself, as I was getting the order in super early Jan 26th) to ensure that there were no hiccups. The lady on the phone said the order was processed successfully and that I could pick up the 3 boxes (12 count, and Two 6 counts) February the 14th by 10:00am. I was thrilled! Well... here is were the story turns from a 5 star review to a 1 star review. I received a phone call at 9:36am Jan 27th (one day later) to inform me that evidently the ladies supervisor saw the order that she had placed on Jan 26th and that they would not be able to fill the order as placed. She said the only orders her supervisor was allowing her to process is 12 counts with just plain dipped strawberries with no drizzle. Meaning not only would I not be able to receive the 12 strawberries with the drizzle I paid for, but they would not allow me to purchase 2 boxes of 6 that I ordered to gift to my 4, and 7 year old. She said that the only option her supervisor would allow her to offer me was 2-12 count boxes and I would have to separate them myself and give those to my daughters. Needless to say I was extremely disappointed. I requested a refund and am waiting to see if the sum of the purchase ($95.00) will be returned as promised. I am hoping to find a local less franchised business to purchase from that will at least allow me to purchase separate boxes for my 2 daughters. I would have been willing to take them if they would have offered boxes to put the 6 strawberries in for my daughters. This was extremely disappointing.UPDATE!!!!!! I was contacted by the owner of this particular location in Blacksburg. He explained to me the situation as far as not being able to provide for me the service that I requested (and paid for) due to Covid-19 restrictions as well as corporate mandates. He also told me that even though he was not able to fulfill my specific request he would like to make sure that I was a happy customer and that he appreciated my patronage. Not only did he say it with words but he proved it by giving me a deal that I could not refuse. My hope was to purchase a 12 count of chocolate covered strawberries for my Wife, and 2 six count boxes for my daughters. Now all three will have a 12 count and the cost is less than I was going to spend for a 12 and two 6 counts. I appreciate what he was able and willing to do to prove that I am appreciated as a customer.

The best ever!

Let me tell you.. this place is absolutely amazing. I frequently order arrangements from this location, and they always have the best deals and the most tasty strawberries. My lady loves them every time she gets them because they are juicy, quality covered, chocolaty awesomeness!! Every time I call in the lady Crystal, IS AWESOME! If you need good customer service, and a great deal.. talk to her. I will continue to buy from here, and If you are looking to make your lady smile.. look no further my friends :)

I work for Edible Arrangements in Ohio and sometimes its hard to place a personal order from a different store. BUT I recently placed a pick up order for my daughter who is a volleyball player at Virginia Tech for her first match of the season. She said her boxes of fruit (and donuts) from you were just as pretty! Thanks so much for helping me send her a little bit of home! She will be back this week for more! GO HOKIES!! 🏐🦃

My parents sent me some chocolate covered strawberries for my birthday and they were soooo good! 10/10 recommend! The delivery driver was also so nice!! Love them

Delivered on time and their fruit was fresh and arranged perfectly!

Great treats but they close when they want to or either the employees are closing when they want. Several times ive went right after 6 and the door will be locked even though there is a sign saying open and i have even had an employee not willing to make the personal 5$ cup of strawberries which i love so much, because it was 6:30 and she had already turned everything off and cleaned up. Not cool.

The pineapple was brown and the rest of fruit was slimy like it was older. This is about what I expected from a business who called me who asked me if I was home to accept the delivery. I told the customer service rep that I was at work, but our garage was open and the delivery could be left on the steps inside the garage as my husband would have been home to retrieve it shortly. To which he replied, “Would it be easier if you just came and got it?” Um, no, but it sounds like you would like me to do the job that my friend so graciously paid for you to do with this order. This sure didn’t feel like the gift my friend intended this to be. Also, I really hope the owner is not the guy who drives a maroon Tesla who has no qualms about parking in a handicapped spot at his child’s school. Sure made for a long walk when I was on crutches.

Love this place! Good service; the owners are very friendly and willing to help. The fruit is amazingly fresh and everyone Ive sent these to cant say enough about the arrangements.

Ok

Edible Arrangements is a really good fruit basket company. Blacksburg location deviled my arrangement to fit my time schedule and the was very fresh. I would order from them in the future.

Always fresh and delicious! Super helpful and friendly staff. Delivery or pickup you wont be disappointed.

Quality product and friendly staff. Great for gifts! Thank you guys!

I love fruit !!........and if you do too, then, I would suggest you stop by the store for a free sample piece of their famous chocolate dipped fruit. My favorite is the bananas!!!!!! They also make several different styles of fruit salads where you can choose which fruits you would like in them. YUMMY !!!!!!!!!!!!!!

I ordered my husband chocolate cover strawberries online an hour ago and they already got delivered!!! Such friendly staff and so delicious!!!

Staff was very nice and helpful. Overall good experience! Thank you!

Excellent customer service and the fruit is outstanding

Only place around to get chocolate covered strawberries!!

Great Staff

Delicious

Great gift

Love it