Nice open area to walk around and check on new items. Really went there to retrieve my phone that someone found was so honest and nice to bring to Verizon to find the owner. Said it took them some time to find me. But they finally did. I am so thankful for the gentleman that found my phone and brought there. Honest and paying it forward. So unheard of these days. Thank you who ever you are. You have no idea how happy I am that you did that. Hope someone finds yours and does the same for you.

Great service, full professionalism. They care about a client. Thank you I highly recommend

What can I say? The best service and staff. Abe and Cesar the manager are extremely helpful and knowledgeable.

Slow service. Not sure the check in system is accurate. Best to order online...wait may actually be shorter.

Staff stayed late to make sure we were all set up. Super nice staff, but our plan was jacked up and we had to call Verizon 1000 times to get it right.Came back for another phone. Staff suggested we go to Walmart to buy the phone. Left, went to Walmart, bought the phone, came back to Verizon, Verizon said they couldnt use the phone because Walmart sold us a prepay device, went back to return. Walmart didnt want to return the phone because it was opened. Now were back at Verizon for a 3rd time. Miserable experience. Hopefully they can figure this out because its such a waste of the day to drive back and forth because the staff isnt aware of policy.

Was running late and my Verizon branded phone charger broke. Thankfully, it had a warranty the store managed to honor even without a box and the original receipt. The sales rep was very affable and amicable, and the GM handled the issue with grace, putting the customer forward. Even though I use t mobile, a simple phone charger experience makes me want to switch to Verizon.

Worst experience ever. Sales person was horrible. My husband went to pick up his phone and the sales agent was incredibly rude. So I decided to come in and talk to him myself as Im a major account holder with Verizon for over 87 phone lines. The sales agent was incredibly smart mouth had a horrible attitude and basically confronted me like I was in developmentally disabled kindergartener. I had to contact Verizon corporate sales to find out that he was wrong across the board and that he didnt know what he was talking about. So then this hee Haw game took four days and on the 5th day that we were supposed to complete our order it took longer than the store closed. It is my every intent and plan to cancel my commercial order with them in the morning and transfer my account to somebody that can actually function with common sense possibly I dont know AT&t or T-Mobile. It should also be part of somebodys customer training programs to worry about what they talk to certain people I have a federal badge and a bond worth more than the stores inventory. Customer service agents do not have the right to speak to people anyway they want thats why theyre in service you serve the customer not yourself. I was not provided Managements name number or information as I was asked. This was the worst experience I have had in my five and a half year contract with Verizon.Sincerely,Alexi Vega, EsqChief financial officerGovernment procurement specialistSpecial agent in charge United States department of the treasury dodaocAECOM services LLC

Good space and staff. Now offering in person service. Getting back to full service options.

Using the Verizon app for 1.5 hours and total frustration we could not get the app to work so I could drop my deceased husbands name off our phone bill with his phone numbers. We finally spoke to a person and extremely intelligent guy to get me as a manager on the account and drop my husbands name and phone numbers. Two weeks ago I spent one whole afternoon trying to get the chat person to drop Dannys name and it never got done. I was sobfrustrated I would not handle Verizon again. I asked my friend to do what I couldnt get done on the chat mode.

Had my parents come in to get their information transferred from old phones to new phones that we ordered. African american rep was very unhelpful and did not care to help.Why are you even working there if youre going to be rude and not help?

New Review:My iPhone was not turning on and needed a new one ASAP.Maite was fantastic!! Calm, collected and easy experience. Thank you!Old Review:Matt and Chris (I believe),You both helped me out tremendously by giving me instructions to reset my Iphone and fix bugs in it. I appreciate Matt being patient and working through the issues with me and calling over Chris to get another opinion to fix my phone.Thanks guys!

Bad staff, old asian couple came in. Rep did not want to help and felt annoyed with upgrading their phones.Why even work there if youre not going to want to help out?

I would NOT recommend using Verizon. My boyfriend ordered a phone online through the Verizon website, but we were instructed to provide additional documentation, or told to visit a store to provide the necessary information. We arrived at the Verizon store, and they had to set up a new order for a phone, so my boyfriend was unable to keep his phone number the same. No big deal. We were told our online order would be cancelled. We began making monthly payments for his new phone, but then we were also billed for the first phone that was ordered online, which we never received. We went into the store again, to resolve the issue, and we spent over 2 hours trying to resolve the billing issue. The employees had to do everything over the phone, and after the phone conversation ended we were told the billing should be taken care of. A month later we got a bill for a smaller amount, but still for the same account that should have been closed. We went into the store again and we were told to wait a while for the paperwork to go through. 3 months later, we received a notice from a debt collector for this Verizon account, for a phone we NEVER RECEIVED. Again, we went into the store, and we were told Verizon cant do anything because its already been sent to collections. So....although we tried to resolve the issue in person multiple times Verizon decided to send the account to a debt collector. I DO NOT RECOMMEND VERIZON

Very helpful staff and takes care of problems so smoothly! Appreciate your help!

Too much sensitive men work here

Purchased screensavers on 2 phones. Was told they had a life-time warranty. Both cracked. One of them cut my finger. Went back to store and was told they no longer carry screensavers and cant help me. Called Verizon, several times and was kept on hold for over 20 minutes each time. Apparently, they are understaffed, except for their billing department. Cant wait to cancel the 5 phones my family has and subscribe elsewhere. As of yet, Im unable to resolve this problem.

Bad customer service!!! they made me wait for 1:20 min, I walked in to see what took them to long and they text me right away in front of me then the guy was like check your phone it’s your turn!!! Unbelievable

Great customer servicd

Great if youre buying a new service or equipment, but terrible when it comes to following through on their commitments or making changes once youre a customer. Just spent an hour there to resolve a relatively simple billing issue, all they did was call and wait on hold for Verizon Customer Service - no urgency, no real desire to help.

Are you maintaining Chick-fil-A’s hours now?

Walked in and they greeted me right away. The guy I worked with was very helpful. Overall experience was great

Helped us get new phones and helped us through major issues. Even got a personal cell number and calls to make sure everything is working. Recommended 100%

Awesome guys

Not very impressed with this store. Felt very dismissed and like they had very little interest in helping if it didnt end with selling something. Which is frustrating when you have always had Verizon and needed help with a phone bought through Verizon.Luckily I went to the Verizon store on Lake Street by Gary after and they were absolutely wonderful.

I love it. But long time waiting for any one to help. Overall place is modern and have many new equipment pn display. Was happy overall Thanks

Michael is excellent. There were obstacles switching over to Verizon from T-Mobile, but he ran through the obstacles patiently, effectively, and efficiently. He is very patient, super professional, and overall has a positive element in the workplace. 5 star experience, thanks a bunch!

Friendly staff!

I was offered a credit on my account for $30 off an upgrade. This was offered because I spent 3.5 hours the night before resolving an invalid charge on my account. After spending 45 minutes in store, the manager refused to honor the credit despite Verizon Customer Service saying a manual credit was an option (I was actually on the phone with customer service simultaneously). He claimed its his discretion. I guess his discretion is to leave customers disgruntled and disregard Verizon credits. Ive been a customer since 2013 - nice to see Im not worth $30!

Eric and other retail sales reps are always helpful and knowledgeable of their products. They provide excellent customer support.

Terrible service much personal and Jessy does not help

I got the help I needed, at this correct location.

The staff was very knowledgeable very friendly everyone in the store was kind my husband and I were at AT&T for over 20 years and made the switch to Verizon and we couldn’t be happier I would highly recommend the store

Michael helped me and he was awesome. Did a good job of explaining everything and was easy to work with. Would highly recommend this store based on this experience.

Ive had to go there a few times over the last few months for various issues and every time the staff has been super helpful, going out of there way for my wife and I. Sometimes they are busy so expect a short wait but I have never left disappointed. The staff there are very friendly and super knowledgeable.

Just got off the phone with a representative named Joe and he was so rude and not helpful what so ever. Just purchased a phone from here 5 days ago and spent an extra $100 to get the best case and screen protector that the salesman proclaimed was the best yet my phone is already cracked. l called to see what l can do to get my phone fixed and he said “Well Verizon didn’t drop your phone” and at this point l was so appualed at how terrible this customer service was so l asked him what my options were and he just said “well l really don’t care what you do.” l have never had worse customer service ln my life and l will be returning my $800 phone and after having Verizon for 16 years and having 10 lines on my plan, they will be losing my business. They do not care about their customers at all. Joe was so unprofessional and management really should find better employees.

The salesman I had the pleasure of getting was a tremendous help with the purchase of a phone. I took my husband back the next day to get a phone with the same guys help because he was so patient with me. He explained our plan, our phone, helped us pick out cases and applied the screen saver sheet for both of us.

HERB helped me restore photos on my phone and taught me some Google tips!

Erick was extremely help. Nice polite and efficient. Cant thank him enough.

Waited for 2 hours and there were only 2 guys in front of me. Reps did not know what they were doing. Awful service for a big company that can afford to pay people to work in their offices. How about some education for the employees?

Cesar my solution specialist was very helpful and helped me upgrade into a Galaxy J7! Great store with great people

I already purchased my phone & tab at Best Buy & have been looking for a place to get help w/products.Good, pleasant store atmosphere. Patient, helpful staff, willing to spend time with me.So happy with this store after disasterous experiences at the Danada Verizon store. Cody, the manager, was helpful, polite, & respectful. He spent time talking to me on the phone & helped me in the store.MICHAEL M., spent almost 2 hours helping me with issues. Hes patient, kind, very helpful, & my issues got solved.

Guys stay away from this store.My phone was not working with x1 signal. So I visited that location to fix it. the agent named Nicole at the store told me there was some kind of payment issue on my account and guaranteed that its going to be fixed if I make another payment. however, she couldnt fix the problem and the payment was not the issue. and she rejected to get me a refund.I had to deal with headquarter verizon for days only because of her mistake. how ridiculous it is. they only focus on sales. they dont care about customer care or after service and responsibility as a corporate store

DO NOT USE THIS STORE. My initial purchase of a smart phone went well but when I had problems with the phone (short battery life even for a smart phone, connection issues, etc) they refused to give me a new phone. I called verizon customer support who THEMSELVES couldnt get the store to follow their own policies. I will not be spending any money at this store in the future. I had a very good experience with the people on the phone support who are working with me outside of this store (even though it is within their policy and much easier to do it IN store) to resolve my issue with the phone. Again, dont do business with this store.

Great staff and got a great deal

Nice and clean store. Its Manager and Customer Service Staf were quick and pro. I do appreciate it.

I dont know why people keep complaining about this place but it seems to be fine by me 30 minutes and out new Sims phones working great

Where do I start? I went in to upgrade my phone and the guy told me that if my sister and I both upgraded, and I got an iPad that our rate wouldnt change because of the promo they had going. The first few months were high so I went in and talked to him. He then said that the third month is when the promos kick in: he was right. My bill was right back to where is was supposed to be $168.00. Following that month, my bill has been $202.00?????? I went in to ask and no one can give me any answer as to why. Verizon and I will no longer be on the same team. I want everyone to know that they mistreat their customers and dont fix lies they tell us. Do yourself a favor and dont use Verizon.

Employees at this store are very uninformed or they like to play dumb. Stay away from this store or you will end up paying alot more than what you are suppose too. Go across the street to the best buy you will have a much better and more experienced person to help you out with your cell phone needs.

Very pleased and the very nice pleasing and they know what theyre doing.

Very very helpful. Will always go to Verizon.

Horrible waiting period, customer service is fine, but the waiting time will kill you, I’d rather go to a different store.

Here, illiterate people work with them; there is always a problem.

Every time I go there the lines are very long, service is very unprofessional and they dont care about a customer. Time to switch to a different company.

Nice place. Please make sure who ever comes first gets first service

Jesse was especially helpful.

I got business account and I am very happy with service

BEWARE!!!! I only gave them one star because there wasnt a rating lower than that. Cant even discribe the disappointment towards the lack...the absolute lack of customer service that was applied by all..and I mean all members of this store. I went into the store to get a fairly basic procedure switching from one phone to another phone which had proven to be a great task for the supposed best provider on the market. It was amazing how competent they tried too sound which really turned out to be them talking out of their behind about absolute non sense. It left me with an extremely salty taste that honestly had me questioning to stay with that provider (verizon). (Which the jury is still out on.) Please dont be surprised if you waste a signicant amount of time at this store and get absolutely no where. YOU HAVE BEEN WARNED!!!!

Shady store lied about what they have in stock, unhelpful, uneducated. Pass on this location.

Our tech was very helpful.

Great customer service here

Pretty fast service usually & knowledgable Staff.

Awesome phone service at a reasonable price

Good Verizon store. Friendly but not pushy.

The manager of this store is a TOTAL douche bag. He is not helpful and is a complete narsasist. Represents Verizon Terribly. Will never be back. They need to clean house at this store and dump the trash.

Very helpful service, will answer all your questions

Staying inside this store for one hour just to ask one question, they don’t go by line.left without any answer or

I had to wait nearly an hour for a rep to be available so I could buy my new phone. Average customer service once someone did help me.

Very helpful employees.

The staff was knowledgable, helpful, courteous, and quick

Great people and very good service

Eric was amazing, he spent 5 hrs with me until he solved my problem with business line.

I tried to buy a new phone after my last one broke, despite being a customer for 8 years they couldnt find my name on the account and refused to sell me a phone. They made me wait 20 minutes just to tell me they couldnt sell me a device.

Everytime I come here their customer service seems to get worse.

If you have specific technical problem ask for Kris

Associates at this store are always friendly & helpful

Excellent service

Quick service and Friendly people

Faster service and great display area

The staff at this store is horrible! Very rude. They refused to help fix a problem their employee created, I will never return to this store. I am on the verge of leaving Verizon due to the service (or lack of I should say) at this location.

Very busy place. Not enough service people.

I was treated unprofessional and rude by Mike Moon in this store.

Very helpful and friendly

Awesome service.

Nice staff, very helpful

Nice store,friendly people

Great staff.

Long wait lines

The Best!

Happy