I can never leave here not frustrated.Things I need are not in stock. People who are supposed to help dont know what theyre talking about. The one person who is knowledgeable is helping 3 other people ahead of me and Im just trying to get 2 small items during my lunch break.

Products are usually in stock. The checkout process moves very fast. Staff in customer service are very helpful

Always rockin experience.. customer service was great .. supplies and stocks seemed good.. I found all my items without issues..

Home Depot. Its always busy and never enough people around to assist. This is one of the better ones for actually having needed parts.

Be careful with Melissa Depina she works floor carpets as a sales specialist She is very rude don’t wanna help customer. Worst employee I ever seen my life.

Fantastic place for everything, they also rent, carpet cleaning machine, weedwackers, a ton of stuff, the have everything for your home and yards. And the staff ate so polite and professional, they have the patience of a Saint there. I saw some rude customers and it didnt faze or slow down them down one moment.

My favorite place in the world 🌍

Its hard to find what your looking for at time at this home depot... online items are stated that they are there but they are not... so can be frustrating when trying to remodel

Just recently bought a new bed with a platform bed frame. The frame was rated at being able to support 800 pounds. However when I opened the box to assemble the bed frame, I noticed the slats were less than one half inch thick. If I bent the slats over my knee I could probably bring them to a snapping point. I put the bed together anyway and when I sat on the mattress, I could hear the slats tearing as if they were going to snap! They could not handle my 300 pound plus frame. So I didnt waste any time disassembling the slats. I didnt want to return the frame because I would have to pay for shipping. So I thought maybe theres a way I could make the slats stronger.The first place that came to my mind was Home Depot. I just knew they had something in stock that I could use to fix my problem. I went directly to the lumber department where I saw a tall gentleman who worked for Home depot cutting wood. I immediately thought I could have him cut me some new slats made of thicker wood. So I asked him if he would do that for me if I had the proper measurements, and he was glad to not only do it, but he took me to the isle where the 10 and 12 foot pieces of wood were and helped me pick out the right wood!I went home, took measurements and went back the next day, and I even brought a slat with me for security.As soon as I arrived at the lumber department, there he was as if he stayed there all night waiting for me to return. He was more than happy to help me figure out how many slats I need because the new slats were not only thicker but wider, so I would not need as many. To make this long story short(as if), I got home and the slats worked perfectly; and now I sleep like a baby! ThanQ Home Depot, and especially the tall guy from the lumber department.

The men’s bathrooms are absolutely disgusting and had no soap today. How can you have no soap to wash your hands during covid?

Oh Home Depot. I spend so much of my life in this Quincy II store. I know the layout by heart. AND YET! When I need a specific item in store, it is nearly impossible to find. What’s so hard is that the associates don’t know how to help you oftentimes, even though it’s so easy to look up online if the store has the item in stock and exactly what aisle and bin it is in. But there is NO cell service in HD. So I rely on the associates for that, but they are hard to find and don’t always know how to look things up. TWICE I have left the store and gone outside to get service and found the item IN STOCK in the store where they had told me only minutes before that they “don’t have it.” Then I go back into the store and the item is always right where it says it will be online. But the process is highly aggravating to say the least. You don’t always know what you’re buying beforehand so it’s not always possible to look it up beforehand. For that, I need HD’s help! Just please be better at helping ! I waste so much time on this store it’s nuts !!!

Its home depot good flowers

They should price match with their own online price when you are in store shopping.

People their are very helpful only if you ask. They are not willing to come up to you if they see you looking hard for something but they are very helpful. I was in and out very quickly.

Building a wall - they loaded my 2pallets of concrete quickly and i was on my way .

Quick and easy pick up of Internet purchased product. I was very impressed.

I came in here to buy Zip ties, and a very friendly charismatic gentleman help me..he was very funny and made me laugh..so good to see happy people..I wished I remembered his name so I could of gave him a shout out..maybe next time Ill see him again..but Yes! my overall experience in this store was Great!

Its a good place in the spring when looking for lights or plants for the garden.

A woman donated this cooler so we can stock up on ice popsicles drinks for the homeless of Boston who have been left size of City two died on the pavement. Right now there is a line stretching around the block just to get inside and get warm for 15 minutes before being pushed back out onto the street.

My boyfriend and i went here to get keys copied and only had a few selections in the key machine. Then i went to the gardening section to look for blueberry seeds, loads of different seeds but no blueberry seeds at all so super upset. The security guard was the nicest and hes not even a staff a member. We werent even told that where we directed to check out that it only took card, we put cash in and had to wait for someone to come get the cash to give it back to us.

Fair, disorganized. Messy

Found an odd metric bolt I needed to repair my tool.Easy in and out. Close to highway!

Sometimes you have no other choice but to use the big box store to purchase something, not as good as Ace,True value but better than Lowes. My opinon.

Excellent customer service, broad range of products to help you achieve the next project for your business, residential and commercial personal needs at an affordable price. Highly recommended!

If ya aint a pro or done your research dontgo. Aint for the uninformed, just the committed.

Great place to shop for household items. Very convenient for those that live in the surrounding area anyway.

Little busy for a Thursday night. Helpful staff at self checkout

The big box never deceives. Yo do find everything for the house.

This store is a bit cluttered. It feels like they shoved as much Christmas stuff into the aisles as the fire marshall would let them, even if 8t has nothing to do with tools 8r home improvement.As ia typical of my experience at The Home Depot, finding an orange apron is pretty difficult.

Love Home Depot!! In the middle of a whole apartment make over & Home Depot has everything I need.

Go to another Home Depot this one has lots of dead plants and staff that dont know what theyre doing

Long checkout lines. No staff to assist with cust inquiries. Low stock on shelves. Inventory packages opened.Shop lifters. Typical South bay store

If you are looking for or doing a Home Improvement project this is the store you want to go to. They have everything you need. There are also good employees that will help or give you suggestions for your project. I am thankful that there is one in my neighborhood.

Found what I was looking for relatively easy. Also, the woman at self checkout was very helpful. She helped me bag my stuff, without me asking, because I only had 1 free arm. I definitely will be a returning customer.

Great store for any need love the prices

Very disappointed........went there to cut 2 purchased blinds, I told 4 or 5 stuff members that I need some help, they made the announcement a few times, but no one showed up. Well, more than an hour later, the same guy I spoke to earlier cut the blinds. Never going there again.

Dirty store, unprofessional employees and armed guards. Can someone please tell me how this store is still open?Had some person who could not speak English try and help out at the self-service check out and was not fun.

I’m in a Home Depot nearly daily, this store tends to be the least well organized. It can be a struggle to find items that are low stocked, I would recommend going to Home Depot on Willard St in Quincy if you need good help.

This trip was worth it. The customer service was great.

Very Clean and Orderly

Pretty good usually busier than other home depots but over all they have pretty good a stock

We were in and out in no time I had to pick up a order that I placed online they had to ship it from another store toilets etc. The store was busy and wasnt crowded the line was going fast at the checkout

A gentleman behind me in the self help line offered to share his cart with me as I was holding a large bottle of soap along with other stuff. One of the cashiers came over to help me when she saw I was having some difficulty using the check out computer. Her help was greatly appreciated.

Very friendly and helpful staff, I always spend a good time at the Home Depot.

Bought a tower fan, the check out line was chaotic but other than that it was a smooth trip.

Great place need more help though

I got there to order commercial washer dryer and this was my third set and got all three of them with the same price but when one set comes it came without a chord and when I came in and ask the manager he said I have to pay extra even if I show him all my orders and the other two without problem. He is just a pain doesn’t want to help at all he says doesn’t come with it that’s it !!!! After spending more than an hour. And the delivery people are very rude and unprofessional at all

I do my best not to go to the South bay Home depot. the employees spend time speaking with other employees, not asking costumers do they need assistance. the bathroom has to be the worst of all the home depots Ive shopped at. this Home Depot is the worst. when time permits I travel to the Quincy HD in Quincy, if they see you carrying a few products they always ask if I need a shopping cart. the bathroom is ALWAYS clean, it makes a difference.South bay HD needs to GREATLY improved their customer service.

I placed a curbside pick up order. Never heard back about my order status. I ended up calling to inquire about it. They told me to park in a curbside pickup parking spot and they would bring it out.Long story short: after 35 minutes in a curbside parking spot, I had to go into the store to ask for my order. The cashier, who was lovely, said it was never pulled and she ended up getting it for me.Bottom line is don’t have curbside pickup if you don’t know how to use it; just make the service unavailable.

They sent me wrong address then they charge me late fee and intrest

Didnt have 2 things I needed.

Ok and reasonable

Employees ask each time i visit if i need help . most of the time the employees look happy. The store is always clean and has what you need.

One of the more chaotic Home Depots. Id avoid this one if youre able to visit another nearby location. I usually frequent Home Depot in Watertown, but drove to South Bay due to something being in stock there. I found South Bay to be way busier than Watertown and far more disorganized and harder to find staff to assist, etc.This Home depot is extremely convenient to 93 (South Bay is literally on 93) with tons of parking so if youre in the city it might make more sense to just put up with the craziness of this location if you dont want to venture farther outside the city.

Not bad except for 9 times out of 10 when I go I get nails in my car tire from the parking lot! Need to have employees walk the lot with rolling magnet to pick them up

Unfriendly employee who dont help

I loved Drew from kitchen Renovation!!

Just stop to get a piece of tool to finish a job it was a in and out finished two jobs in one

Cool staff and great selection

Great place has everything you need

If you can go to any other Home Depot or hardware store, I would recommend it. I have lived in the area for 8 years and have never had a single good shopping experience here. Do not try curbside or online order pickup either. Faster to go inside yourself somehow.

I Go here all the time and its the craziest home depot I have ever been to. Some of the workers got it down though and you can get in and out quickly. Others....not so much

The item that id saw online stated the home depot in south bay had it but not true😑youd have to order it and have it delivered to home depot😡!I wanted to purchase it and take it home now not in 3days or next week! So, ill find a store whether its used or brand knew, where i can purchase an item and take it home today.

Home depot is always a good place to shop,but I personally like the Quincy location a lot better ..

The employees I asked about where the hand tools were located could not tell me the right direction despite asking 3 different people.

Cant always find what you need for your project.

No veterans parking. Some employees are clueless and more interested in their cell phone responses.

South Bay Home Depot is in a world of its own. Unlike any other I have shopped in!?

Needed yard waste recycling bags. Store employee knew where to look. Very happy. Store so big, would have taken days to find what I needed.

Not the best place for pipes but overall it is pretty good.

Very busy, nice place to shop

The young girl at the Doors departmen wos very helofyl and professional. Took the door from the upper shelf by herself.

Good service always helpful

Service is good. I wish they had more knowledgeable assistance readily available in the gardening area.

The inside of their automated key-making machine emanates strong Logans Run energy.

We have ordered retaining wall blocks for delivery from This branch of Home Depot. They have rescheduled the delivery 5 times in 4 weeks and they still haven’t delivered. We waited at home for delivery all those days only to get it rescheduled a week after without any communication from this store. After 5 attempts, we lost hope that these will be delivered and want to cancel the order, but no that is also not possible. They say system doesn’t let them cancel and we need to talk to their manager whom we can not reach. This has been a horrible experience and never ordering anything from Home Depot. I would give them ZERO stars if I could.

In and out no crowds. Felt safe and orderly.

Smooth sailing

South bay is always crazy. People are good but i like Quincy adams the most.

This is not a review of this particular store but this is a review for Home Depot as a whole and this is the closest store to my address...I ordered a hot water heater prior to 11 am needing a new hot water heater replaced the same day. After ordering and speaking with their contracted 1-800 heaters, I never received a call from the plumber to set up a time to replace it. After 2:00 I realized it wasnt an immediate emergence but still needed my 15 year old heater replaced. I finally had to call the plumber to set up an appointment. He told me he couldnt get to me for 2 days. I call 2 days later he says he cant get to me that day and to call back but to give him a couple days heads up. Fast forward 2 weeks and I call him again. Hes rude to me, says he thought we figured it all out and that now he needs a new work order for the hot water heater. Ron says he could probably come on Wednesday and he would call me on Christmas Eve to confirm. He never called. I called 1-800 Heaters 4 times and never got through to get a new work order. I finally called a local plumber and got a new hot water heater within 2 hours of my call. Very disappointed with my experience with Home Depot and affiliated 1-800 Heaters

I didnt enjoy being there, the service not helpful. Poor communication.

Has a variety of what you are looking forHelpful staffsGreat pricesClean

You can get everything in hardware and more. And most of all a ton of helpful people.

Only place to go for good selection of hardware

Sales associates in self checkout carry conversations with others but dont pay attention to the people who need help

Very organized, good prices and theres always help when you need it.

Its Home Depot. Nobody knows anything. And theyre always out of stock in something

Staff at the paint shop were very knowledgeable about all brands and colors and very Friendly👍

They never seem to have any bags, lol.

Fairly quick in& out; good customer service.

I wish home depot didnt support republicans

South Bay always tends to well stocked versus all other home depot in 20 mile radius.

Excellent customer service on chat line in website and then a very efficient and satisfying visit to the store later in the day!

Great place love home depot always there for something

There didnt seem to be many people on staff to assist in the store. You have to walk around to find somebody wearing their Orange aprons. It seems like anybody you ask were either confused or didnt have the answer and had to go to somebody else.

Most of the associates are helpful

I placed an online order for in-store pickup. I got the call it was ready, but when I came it, it isnt. Waited over 30 minutes for my order with no apologies or explanation for the wait, even after I asked several customer service staff for an update.

Customer service is non existent. Response to every question is check our website .

Billy was such a great help; he found just what I was looking for in the matter of seconds and had such a great spirit. He definitely has the gift of gab too, but you could tell he loves his job and making customers happy.

Easy to find items for garden.