My Daughter moved to Boston for grad school where her rented apartment came with mixed size bedframe and too large mattress for the frame. Landlord removed it all, by request. Got her a new bed with storage and NEEDED a mattress. Wayne to the RESCUE! He graciously answered my questions and concerns over the phone (Im 1,200 miles away) and welcomed my D to the showroom to help her find just the right one for her needs. Mattress was selected, paid for, and delivered the next morning! The delivery men were fast and TRUE PROFESSIONALS!INDEED, the stars aligned to meet a very special person placed in our path to help. Angels DO exist! Heartfelt thanks to Wayne and his team!
Thank you Boston Bed for actually having beds in stock! This pandemic has wreaked havoc on supply chains, and big companies such as IKEA and Macys are unable to supply beds. Even another local firm quoted me a 6 month lead time. I walked into Boston Bed in Stoughton having lost all hope of actually having something to sleep on, but Wayne quickly found me a great bed and a great mattress, and arranged for delivery four days later. I paid for the delivery guys to assemble the bed, which was money well spent - they did it in a flash, and saved me probably an hours work. The bed looks great, the mattress is incredibly comfortable, and I am a very satisfied customer.
We originally thought this was the best place to buy a new bed. We went into the Stoughton Store and the manager was very nice and friendly. We bought a Cobblestone Mattress with an adjustable frame. When we left the store I noticed he charged us $100 more then we should of been. The king mattress was 1799.99 we were charged $1899.99. Once we got that issue straightened out the bed was delivered. Within the first couple weeks one side of the mattress gave out. We called the store who turned it over to the factory. Andrew came out looked at our bed n said he needed approval for a replacement. SUPPOSEDLY, he got it and they gave us the wrong mattress. One that can’t support the adjustable frame. They were making a new one that would go with the adjustable base. This has been going on since June 10th and I was promised a new mattress. First it was being made, then the factory staff was short handed due to July 4th Holiday. Now he doesn’t return my calls. My mattress is collapsed now and we are out a large sum of money. DON’T SHOP HERE. THEY PROMISE YOU WHAT YOU WANT TO HEAR AND DON’T DELIVER!! Should of known how this would go when we were overcharged in the first place!!!! They DON’T CARE ABOUT CUSTOMER SERVICE.
Recently my family & I moved back from California in the midst of the pandemic when everything was close.I called Boston Bed & spoke with someone by the name of Andrew & this employee remove all of the anxiety from the experience with a warm,, patient personality....and he demonstrated a wealth of knowledge & professionalism including with products and services that didnt involve his store.Shopping here was an amazing experience made all the better by Andrew....M
Great place mattress, good quality and really cheap.
Great futon! Great customer service!
I recently graduated from college and was going to be moving into my first apartment all by myself. One of the first things I needed was a mattress. I had such a great experience looking around and the employees were extremely helpful and funny. They first asked what kind of bed I preferred and was able to narrow the endless options, down to around 3 mattresses. I quickly was able to find the one I liked and that was that! A couple weeks later, I had the mattress delivered to my apartment. The guys were very professional and made me feel comfortable. I would definitely recommend this store to anybody that needs a new mattress, bed frame, or futon. I love my mattress and tell my friends they should go here to get one!
I can’t say enough nice things about this company. They were incredibly helpful and kind. It’s so nice in these difficult times to find a business that was able to get us exactly what we needed (plus free delivery) so quickly. This is why we should all buy local. We had our bed picked out yesterday afternoon and delivered the first thing this morning.Thank you so much, Boston Bed Company!
Needed to buy a futon quickly and for immediate delivery. Dwayne was extremely helpful and knowledgeable. I was able to get in and out in 20 mins and my futon arrived a few hours later. He was so lovely, caring, and concerned truly making a my bad day brighter. The futon is excellent quality and delivery/set up was easy and the delivery men were helpful, friendly, and professional. I would wholeheartedly refer anyone to the Boston Bed Company in Allston.
In this day and age of getting everything delivered on line. Well do yourself a big favor and go into a Boston Bed location. These guys actually make there own mattresses right here in good old Massachusetts! No pressure atmosphere and most impressive by far the best quality for the price, well because they make them and sell them directly to the public. I spent about $600 for everything, and it’s a supper comfy bed and I’ve been loving it since it was delivered.So do yourself a favor and and get into a Boston Bed location and start having sweet dreams right away.....Stay clear of the mattress Wolfe’s that exist in most mattress stores! Thank you thank you thank you Boston Bed...you guys really are the BEST!!!!
The staff was so helpful, yet didnt hover at all.
I went to the Stoughton location after looking online and in ALL the other furniture stores in that area. Because I was looking for a very specific style of loft & needed it to be made out of 100% solid wood I wasn’t having much luck. I’m so thankful I met Richard at this location! He took time, was so kind, understood the situation, did the research & was not pushy at all. When I returned to make the purchase he had printed off all the specs, laid out my options in clear & easy way to understand & took an interest in the huge project that we had going on to organize a space and finish it off with this loft bed.The kindness & thoroughness off Richards customer service is a breath of fresh air in a environment when everyone is in a hurry & no one wants to stop & help, he did more than an excellent job & I can’t recommend him enough.The bed was delivered on time and again both men, ( I wish I remembered their names) took their time, answered my questions, Installed the bed in a careful & detailed way & has such pleasant demeanors throughout.Boston bed company, your beds are top quality & the people you employ are fantastic! Thank you for being positively different than all the rest!
After a 16 hour flight & moving into a new city a good nights sleep was well needed. My neighbor recommended checking out Boston Bed & I’m very happy I did. Great people, great prices & most important to me is that they treated me with great respect. Not pushy like the first chain place I went too. I found the perfect mattress & the perfect price. Also it was delivered the next day, ơn tỉme & ít was even snowing that morning but they were still on time. Thank You very much BBC & if your just moving into the city this is the first place you should starT,-Sweet Dreams
I picked out the mattress and frame I wanted online, went to the store to check it out, and it was super comfortable (for an incredibly low price) and even cheaper than I thought itd be! They had it strapped to my car within 15 minutes—seriously such a stress-free experience.
Moving into new city is never a easy experience. Cross country in 24 hours and starting new job on Monday left me absolutely zero time to get my place set up. After doing lil research I went to Boston Bed. I gotta be honest I’m not the easiest when it comes to making big purchases quickly. Thank god BBC came through big time! Sales staff was totally chill, beds not only hit my price range & were way super comfy! I decided on queen sz and they delivered not only next day but even helped me put my bed frame together too. Thanks Boston Bed Sweet Dreams:))))
Recently purchased a mattress on line, came inside a box not much bigger then a shoe box. Worst news was it felt like a box😖 Lesson learned, somethings are meant to buy in a store...Boston Bed not only saved my back but also saved me $$$! So do yourself a favor & dont learn the hard way!
Boston Bed Company is by far the best spot to purchase a mattress. I have tried the big box stores and even Sleepys only to find out they have sweetheart deals with certain manufacturers and incentives that work against the average consumer. Boston Bed was recommended to me so I gave it a shot. My elderly Dad needed a new mattress and not only was the staff knowledgable to the needs of my fathers demographic, but they had pricing that knocked the competators out of the way. Delivery was on time and professional. I dont know what to say except, Thank You Boston Bed Company for having integrity and putting the customer first.
Worst place to buy a mattress. Sold me twin size for $160 and it was damaged within 6 months of usage and they wont even replace it.
Id not recommend this business not even to my worst enemy
Extremely rude staff, furnitures break easy, and there is no aftercare.
LOVEEEE MY BED!!!!