I came to this store to upgrade my phone and review my phone plan. The staff was amazing and put me on a better plan that actually saves me money each month. Additionally, they helped me to upgrade my phone and get everything transferred over before I left the store. Great experience and would highly recommend!

Employees character changes after you get the service. Super nice and helpful before you get the service. Attitude and not wanting to help when get the plan and come back with a question. Keep the same energy.

I had an excellent experience at this Verizon location. Coming in at 4pm on a Sunday with a very challenging phone issue, the man on staff, King, worked with me for well over an hour (past store close) to make sure I could walk out of the store with the problem solved, and was extremely pleasant and positive throughout the time. If you need to go to a Verizon in Boston, go to this location. Thanks again to my King!

It takes hours to talk to someone.Only ine person is working.You wait hours.Verizon is not a good company..In someplaces you cant get enough internet.

My visit to the Verizon Store at 1363 Boylston Street in Boston was a great experience. Not only was the sales associate very courteous and professional, but she also saved me money!She explained my upgrade options in detail and answered all my questions, pointing out the best option for me. If you’re in Boston and looking for a Verizon store, this is it, if you want quality service!

Inder was great helping me to access my work email through my phone. No one even at my work IT could figure it out. She took the time and got it done. Makes my life so much easier. I appreciate her persistence and patience.Marc B

The service was great. Inderr explained a deal that Verizon had offered me so I got really good deal. Thanks!

King was a great customer service rep and hooked me up! Informative and easy process, will gladly return.

Super friendly atmosphere and really great personable service!

Inderpreet was a phenomenal customer service representative. I came in to have my phone checkfor a sound issue I was having. Inderpreet managed to upgrade my phone 3 generations as well as get me a hotspot with a very minimal raise to my current bill. She was also extremely helpful with other issues I was having. If there was a way to give her a 6th star for going above and beyond, I would do so.

These people really don’t know what they’re doing. Worst telephone service and they’re a phone co. You can’t call stores for help. Customer service is a nightmare with long waits and fogged inagents. They want $50 restocking charge for returning a defective $70 jet pack bought 2 weeks earlier. Staff is programmed to just keep selling when product doesn’t work and client has no trust in them. Automatons keep giving spiel without a touch of reality!

Inder was very helpful and knowledgeable about the products. She convinced me to get a new phone. Keep up the good work.

I knew my old phone was about to die and needed an iPhone 11 fast. Amanda was great. I knew what I wanted but wanted to see to be sure. I got my iPhone 11 transaction completed in about 15 minutes and then she spent another 45 minutes setting it up while I shopped at the Star Market across the street The time flew. When I returned the phone was ready and we finished the set up together it couldn’t have been a more pleasant experience.

Inderpreet was terrific, very knowledgeable, gave us all the options and helped us pick the best one.

We didnt know that this store is not the Verizon direct store so we were charged 40-dollar service fee. We thought that 40 dollar was for activation fees. Their customer service is good though.

Ashley was so helpful and so quick in helping me with my new phone purchase and set up! She offered friendly conversation and was sure to go over all my options

Excellent service. Very helpful and friendly.

Inderpreet was very good at assessing the situation with my old phone (need factory reset), and using Google to transfer files, contacts and photos. Thank you!

Inder was extremely skilled and professional and made the experience not only easy, but actually pleasant. Congratulations on the excellence of your team.

I received excellent customer service from the moment I called to inquire until the moment I left the store. The rep on duty was exceptional, she demonstrated interest in my needs and wants while maintaining and adhering to Verizon rules and regulations.

Kristiana was AMAZING! Came in with a dead iPhone and she went above and beyond to help me get the best deal, try and figure out how to use my old iPhone in the meantime, and spent 30 minutes on the phone with the tech to make sure I walked out happy.

Store manager was an absolute delight! Great experience.

Provides helpful service, was accommodating to my situation and was well informed on the necessary steps to recover my data

I plead guilty to blocking my SIM card. Brain fry on a hot and humid day. Amanda guided me through the process connecting me with tech sopport at Verizon through the shop phone. The issues were resolved with a new SIM card being installed and activated. Needless to say my phobe and I left her very happy, as neither of us would have succumbed to gloom without her. Thank you Amanda!

Representative was immensely kind and super helpful!

Good service but there were not enough employees to handle customer

Friendly and knowledgeable, think for the customer

I wasted two hours there trying to transfer a number from AT&T to Verizon. The number never was actually transferred—even after 48 hours—despite assurances from store employees and Verizon support. I got a “trainee”, and maybe she did something wrong.I gave 1 star originally but raised it to 3 because I was able to get my money back in a subsequent trip.

Excellent experience. Knowledgeable staff. Quick turnaround.

Very good service!

Mu iphone 8 died today or so I thought. The women at this Verizon store got the phone working within 5 minutes and I was on my way out the door. Very courteous, smart and helpful. Totally turned my day around and for no charge! Thanks!

I received really good help on setting up an account

Ashley was extremely helpful and professional in setting me up with a short term SIM card. Great service, highly appreciated.

The best part about this Verizon location is VANESSA! Ask for her when you go in... she’s the best! We had a phone issue that she solved immediately and even took the time to help us adjust our account. She’s also a great salesperson because we walked out with a new phone and Hum. Thank you, Vanessa!

Amanda (the service rep who helped me) was very helpful, fast and pleasant! I’d recommend going here

The ladies in this store were honestly so kind and honest and up-front about everything! Amanda is so sweet; I would recommend going to her if you arent exactly sure what you need and dont want to overpay for anything.

Was helped so quickly by ashely and another worker I didn’t catch her name!! Very kind, understanding and quick to solve

Kevin provided me with the best experience I’ve ever had at a Verizon store. He made everything in getting a new phone so easy - he even found a way to put my old phones’ contents on my new phone regardless of my own negligence in failing to back up. He was personable, professional, and highly skilled at what he does. Thank you so much, Kevin!

Very good

Nick, the representative at the Fenway store, was so helpful. I was upgrading my iPhone and he took the time to look at my account to see how I could save money. The store was not crowded at all allowing an efficient experience. This store also had many promotions going on allowing me to get a great deal on some accessory items. I highly recommend this store!

RJ was extremely knowledgeable and helpful as answered all our questions and helped us through a very difficult process. We were very pleased with his service and would recommend him to friends and family in the area.

Amanda knows her stuff and made for a great experience!

Elhadj is a good guy. No nonsense. Helped me get what I wanted. Didnt try to up sell. Very helpful and knowledgeable.

Nick was professional, helpful and patient. I felt like he looked out for my best interest by finding out what was important to me. One of the best in-store customer experiences Inhave had in a very long time!

Came to open a new phone line and account, Kevin helped me out and made the whole process easy and smooth. Very satisfied with his help and the store. 10/10

Great place to go for a new phone. They are honest and friendly. Going here was way easier than the mall, I will definitely be back in the future.

Nick was a great help to me. I am clueless about phone technology and I needed patient and knowledgeable guidance when picking out a new phone. I will definitely return to this Verizon store(1363 Boylston st Boston) with all my future upgrades and purchases. Thanks, Nick

No Pixel in stock and I was in a bond. Very happy with my new Samsung instead. Would give five stars if the process was not so long.

Lovely service!! Thank you so much Vanessa! Love my new phone thank you for your time and patience.

Very rude and unhelpful, needed a sim for a Uk iphone, checked that it would work which it said it would and turned out my iPhone I had that had just been replaced the previous week was locked to a network. Staff member could not offer refund and said to come back in to see manager who could look into a refund would be there Tuesday 9am. Manager was not in however a very confrontational member of staff basically told me it was my problem and even if I was to come back at mid day when the manager was supposed to be there she probably wouldn’t refund me anyway. I now have have a sim that doesn’t work and am $50 out of pocket. Appalling, rude service. Avoid

I have rarely being treated in such an impolite way as Amanda Baldwin did this morning.Another salesperson sold me a SIM Card two days and started the activation saying it was supposed to work on my iPhone 6 in a few minutes, and that I could leave; unfortunately it was not the case. As I came back asking for help, he suggested to wait until today and ask the Store Manager with a refund.She just kept saying this is not refundable, and never apologised for her shop selling me something that was not working, and claimed it was my fault to have left the store without letting the salesman try to fix the problem (which would have been nonetheless useless, as again it was not refundable).There are errors that could not be fixed; in those cases, it would be great to apologise. Something that Amanda Baldwin is clearly not used to do.

Nick did such a great job. He stayed well after closing to help us resolve our carrier issue and was so polite and helpful. Thanks!

I had a tricky activation involving a bricked Motorola and a transfer to a new Pixel 2. Thanks to staff here it was much less painful than it could have been. Very helpful and patient.

Very patient and helpful!!!

For a Verizon store its fairly large with a nice showroom but the staff could probably use a refresher course in customer service .When a customer spends a thousand dollars on a new phone the employees should at least give a smile.

Kevin went out of his way to be helpful and stayed pass closing hours to make sure my phone was properly backed up. Hopefully you’ll have a chance to work with Kevin if you need anything with Verizon.

WOW IM AMAZED BEST CUSTOMER SERVICE EVER, they setup my new phone & loaded up all my stuff on to it. Best experience with Verizon ever

Heather was willing to stay past closing to make me my own line. We stayed until around 7 while they normally close at 6.

I stopped at the Verizon store on my way home from work to look into options for a phone upgrade.When I arrived, there were 3 customers in the store. Vanessa cheerfully greeted me, and completed a sale with one of the customers. She told me she would be with me shortly and proceeded to assist the couple that was there before me who were also asking about their upgrade options. Soon, other customers would stop by and Vanessa was sure to acknowledge them and assist or answer questions as swiftly as possible.This is when I realized that she was the only sales person on the floor, and the entire store. I was impressed with Vanessa’s professionalism in assisting the many customers that continued to walk through the door, even close to closing. She patiently answered many (often compicated) questions with kindness and expertise.In addition, she is a wiz at all things cellphone and was amazing in helping me find the right cellphone and trasferring all my stuff to my new phone.I will be referring my friends to this store, just so they can work with Vanessa.Thank YOU, Vanessa.

Nick stayed calm and remained courteous and helpful even as the store became busy and he was the only employee on duty

Everyone who works here is kind, and willing to answer any questions you may have! I was very happy with my experience there.

Nick was a huge help in getting me a new phone quickly. super helpful!!

I needed a phone pronto and Amanda set me up with an upgrade with speed and expertise.

Gilberto is highly knowledgeable and exceptional at his job. Excellent customer service!

Vanessa and Nick were very helpful and Vanessa stayed 45 minutes after they were closed to make sure my phone was setup! Thank you to you both.

Was able to walk in with an idea of what I wanted and get it quickly from a knowledgeable staff!

Good service got my phone fixed

Terrible service!!! They sold me a SIM card which stopped working after 5 minutes!

Vanessa was very helpful and provided quality customer service.

Nick was beyond helpful and made the visit productive and efficient!

They staff we’re so kind and generous!

Had a broken phone and they hooked me up with a new pixel 3a in less than 10 minutes

The sales rep was very helpful and friendly

Gilberto was knowledgeable, efficient andextremely helpful!

Such a great experience!

Great staff