Unlike some of the reviews I read, staffs were helpful in finding what I wanted (a new staff at this store). However, their selection of apparels for men was somewhat limited as I couldnt find most of the new arrivals I saw online. Ended up purchasing just one piece but definitely not the best Reiss store Ive been to.

Very rude store manager!I bought a dress on sale in store and went home and checked its price online. I found out they charged me more. I called the store and talked to Lia and she told me: we are so sorry please stop by in our store with the actual receipt and we refund you. Also, she told me after 14 days we cannot refund you, but we can give you a store credit.I stopped by after a week with my actual receipt, but the manager of the store told me unfortunately we cannot refund you, because we need the actual item for security purposes. She was so rude and unprofessional. I told her I don’t have the item with me, but this lady, who did check out for me she remembered me and she said that yes, I remember you and the dress you bought. Again, the manager was saying we cannot refund you.She was so crazy I told her I will stay in the store until you refund me, go and talk to your manager. Otherwise I report this one as fraud and I don’t have time to come back again because the mistake you DID it!It was ridiculous they did mistake and charged me more and they refused to refund me.I told the manager look: this is my receipt and in that shows my credit card I will give you my credit card and my ID, why you need the Item maybe I gave that dress to my friend as a gift.Finally, she refunded my money back but took me 1 hour.So, I will never shop again there. You can find much better quality and very good customer service (not dealing with a crazy manager) in other brands such as Brooks Brothers, Banana republic, and Ann Taylor.

Been shopping here for years and finally getting around to a review. While the selection can be limited because the Boston store is small, I always find things I love here.People always ask where I get my clothes and it’s always the same answer: REISS!

Needed work clothes. I googled stores on Newbury street and Reiss popped up. I went in and was able to find a suit in their womens section. First time I have bought without needing to get it altered.Staff: very helpfulStore: nice

Love the clothing, but this store never has ac. was miserable and uncomfortable just to walk around in it

Very rude service! Items look and feel wonderful but the employees at the front are cold and not friendly at all.

I always had good experiences with Reiss in UK and was excited when Reiss opened on Newbury St in Boston. I shopped there a few times last year with no issue but suddenly everything changed with my recent experience in the Boston store this year. There seemed to be some change in management and people working there. I recently purchased a big order from this store in January with 2 pants that needed tailoring. This store sent me to their partner tailor shop on Newbury St to get things tailored (mistake #1). After arriving to the tailor shop, employees over there told me Reiss was not following agreed procedure (sounded like many Reiss customers were sent to the tailor shop there by mistake). Instead of asking Reiss customers to go to tailor shop, Reiss should have done the measurement at its own store and sent measurement and garments to the tailor shop. I called Reiss to explain the situation and employee at Reiss got on the call with folks at tailor shop and agreed to let us do measurement at the tailor shop and Reiss would contact us when everything is ready to be picked up at its store. Weeks passed with no communication what so ever (mistake #2). We decided to call Reiss to see what the deal was. Employees at Reiss told us there was delay and once everything is ready they would contact us. At their request, I even sent in my order number to their email inbox. Another week passed with no phone calls or anything (mistake #3). Finally today we called in the morning and were told the tailor gave our clothes to the wrong customer and Reiss found 2 new pieces but would need to do tailor at its shop. We agreed to come in to do measurement today and was willing to dismiss all the delays we experienced thus far. When we got to the store, they only had 1 piece with the WRONG SIZE and wasnt aware of the other piece (mistake #4). WHAT THE HECK?! At this point I stopped counting their mistakes. From what I can tell... employees at this store showed NO customer service whatsoever ...they showed no EMPATHY to us. They were NOT APOLOGETIC to start with, and when they did apologize it was very PASSIVE AGGRESSIVE. I was in the store for over 40 mins trying to figure stuff out with employees over there. During this entire time, NO ONE offered us water or even a place to sit. They have a Keurig machine there with no K cup, empty cups and glasses with no water. I watched a family with kids asking for water, and the employee there showed little interest in getting water for them. The male employee was like... so how many cups do you need. It was so PASSIVE AGGRESSIVE. It made the dad of the family felt bad and said if its too much trouble, lets forget about water even though the kids were clearly thirsty!! Three employees were there tonight. The male employee was wondering around to the degree I thought he was a customer first. While I was discussing my issue with the other 2 female employees, he finally walked over but during the entire >40 mins said only 3 sentences. The tall brunette was helpful and agreed to get me water when I asked for it. The other female employee was so passive aggressive to the degree I dont even know how to interact with her. She would say shes sorry but I could tell she didnt mean it. She asked us to be calm and lower our voices but i knew she was worried about impacting other customers and not making the sales... but if thats the case, shouldnt she offer us a place somewhere quiet to talk and to sit? This store offers no customer service. Throughout the process, I felt like I had to do all the heavy lifting to get things sorted out (e.g. calling stores to get updates when they clearly promised to call back but never did).I dont blame REISS for losing my garments. It was really the customer experience on how they handled everything that made me really question their customer service & brand. At this point,I dont think I ever want to shop there or let my friends and family shop there. I really hope they prove me wrong but i have 0 confidence in them solving this situation they created.

Awesome clothes and Winston was amazing on helping me get a apparel for the winter