My most sincere gratitude for LBG’s support.My best friend for 40 years that I grew up with passed away in earlier this month after a year long battle with cancer. I had the great honor to prepare his urn as his family feel he will be happy in his final resting place prepared by his best friend. His wife already picked out the Urn and it was my mission to have it engraved with the special message. I never would have imagined it would be such a daunting task as the service and cremation only 12 days away and I have to courier it oversea. At first, I reached out to the urn manufacturer about engraving the urn but the manufacturer responded back they will only do a standard 3 lines engravings and will not accommodate any rush order. I then reached out to different engraving companies that can handle large format engravings but no one would take the job, while some simply would not take walk-in. When all hope seemed lost, I reached out to Karen to see if any jewelry engraver can help and if they can do a rush order to accommodate such short timeline. Karen started working on it immediately and arranged the logistics to shorten the transportation time by getting the urn directly to her and she meticulously checked every details. Karen personally oversaw each step and went out of her way to pickup and deliver the engraved urn to me. It was a huge relief for me and I can say my final goodbye to my best friend. It is my only proper way for his sent off as I could not fly oversea to attend his funeral.If it was not Karen, the engravings would not be done and delivered to my best friend’s family in such short timeframe and my best friend will be sealed in a plastic bag. I know that I have added a lot of stress and trouble for Karen, but she still went out of her way to help me to get it done. I am forever grateful for her help and all the support LBG provided.

When I moved to Boston a few years ago, I visited this store to have my watch repaired. Steve cheerfully greeted me as I walked in, examined it and led me back to Yen in the service area who kindly repaired my watch. In exchange for the repair, Steve politely asked for the opportunity to earn my business the next time I’m shopping for a new watch. Impressed by the service and my productive visit, I happily agreed.When that time came, I returned to visit Steve and he created a wonderful customer experience and helped me select the perfect watch! Since then, I’ve made several trips back as Steve has won all my jewelry/watch business. Even though Steve and I have now become personal friends, what I appreciate most about this store, it doesn’t matter which associate I work with, they all treat you with great respect and provide top tier service. Many thanks to Steve, Jack, Yen and the rest of the associates for making my visits so perfect!

I had to get my engagement ring re-set as it did not lay flesh next to a wedding band (ring was set too low, had too much metal around the basket, etc). Yen Do from Lux Bond provided us with the best, white glove service Ive ever experienced. I was very nervous getting my ring completely re-done but Yen walked me and my finace through each step and alleviated all stress for us. She even provided weekly check-ins via texts and speedy follow ups! She transformed a heavy, 6 prong ring into a delicate and beautiful 4 prong masterpiece! The finished product then ended up being EXACTLY what I had always dreamed of. Everything was absolutely perfect and precisely as Yen had laid out. Additionally, she helped us pick out our wedding rings to match beautifully!! She is the absolute best and I cannot recommend her enough!! If you are looking to buy an engagement ring/band/or just a timeless piece of jewelry, RUN - dont walk, to Yen at Lux Bond!

Had such a great experience finding the perfect engagement ring with Stephen Talbot at Lux Bond & Green. I could not envision my experience being any better. Stephen was truly amazing to work with and his dedication and experience shows. You will not be disappointed going here!

Visiting from out of town, I become an instant customer for life at Lux Bond and Green. Yes, I only needed a small product and a quick bit of service, but they did it all fast and for free, asking only that I come back. Well, no problem on that one Lux Bond & Green! Ill be back.A shout out to Yen Do, who was so kind and professional.I will now bring my business from the west coast to Lux Bond & Green because of the great service -- far exceeding my highest expectations -- I got today.

Staff was extremely helpful and professional would recommend Lux Bond & Green to anyone!

Worked with Josh in the past on an engagement ring for my wife but more recently have been working with Laurie in men’s watches. I cannot say enough about the quality of service she provides. Everyone at the store is very professional and courteous but perhaps even more important, they are graciously welcoming-Not pushy or haughty by ANY means whatsoever. Whether I’m just visiting the store to say hello and browse or actually making a purchase, my wife and I have ALWAYS felt appreciated. I would recommend the Boston Boylston St location to anyone. I unfortunately had to move from Boston a few years ago but the experience here is absolutely worth traveling for.

Website clearly states : fully authorized watch laboratory and Swiss trained watchmakers give you the confidence that we are a one stop destination for all your service needs.Stopped in yesterday to see if they could repair my Tag Heuer. Salesman told me they dont do that anymore and would have to send the watch to the Tag factory in Switzerland. Maybe run as much as $800. He did however try to sell me a new watch. Waste of time.

Lux Bond & Green is the best jewelry store in Boston. Although we only reside in Boston for several months out of the year we only go to Lux Bond & Green for all of our jewelry purchases and repairs. Steve Talbot is our go to person for anything jewelry related. If the store doesn’t carry what you are looking for he will find it for you. Steve is definitely an asset to the Boylston St. store and the company. He and all his coworkers are friendly and helpful. Everyone entering the store gets a warm welcome and help when needed. Lux Bond & Green has a great selection of jewelry and home items and you can’t beat the service. My husband and I have been loyal customers of Steve and Lux Bond & Green since 2002 and have no interest in shopping elsewhere. Sincerely, Linda Lunn

This place is fantastic--nice unique pieces and great customer service. They really go above and beyond to make customers happy. Staff is incredibly kind--Linda was especially helpful to me when picking out X-mas gifts!

I worked with Yen Do on designing a ring for my wife. She was extremely professional throughout the process and kept me apprised as to the progress on the ring. We had Christmas as the deadline and she and her jeweler came in with the finished product ahead of schedule. I couldnt be happier with the service or the finished product. It was a fantastic experience from start to finish. I cannot recommend Yen and Lux, Bond and Green enough!

We were in Boston for an extended business trip and found ourselves exploring, wandering really around Boston. We stopped into Lux to see if they could repair a watch band. Jack and Stephen took such great care of us! So friendly and informative! Thanks for making us feel so welcome!

Yen is incredibly passionate about her job and took the time to find the right ring size for me. She was able to turn it around in 1 day and Im so happy with the outcome. Yen and her team are professional, efficient and friendly. Ill be back!

I had the best experience thanks to Jack, the manager of Lux Bond & Green. I was having difficulty with a gift card on the website, which led me to come into the store in person. He immediately apologized for any unpleasant experience on the website and took care of us with warmth and kindness. He not only ordered what we were looking to get with our gift card, but went above and beyond by gifting a stuffed animal duck that my son was eyeing while we waited for our order. We will be back as very happy customers in the future!

Recommended by Four Seasons Boston while my husband and I were visiting. I had my wedding band and another ring fixed here. The service was warm and the atmosphere was welcoming. The quality of the repair is fast and superb and they even cleaned my engagement ring each time of my visit. Thank you!!

We bought our wedding bands at Lux Bond & Green and the process was seamless. Laurie was so helpful and we picked out the perfect ring to match my engagement ring. She was very communicative emailing us weekly to let us know the status of when theyd be coming in etc. Highly recommend!

I recently bought a new Rolex from their Boston location on Boylston. It was a wonderful experience, largely in part because of Stephen Talbot. His depth of knowledge, professionalism, and desire to help me find the right piece was apparent. Most of all, you can tell he is genuinely a really nice and smart person, which ultimataly is the most important thing to me. No pressure and no rush on his end to sell. I will be back to buy more watches along with their large collection of jewelry and luxury items (also planning on having them engrave a jaeger or two), and I will always call to make sure Stephen is there first.

Great place to buy a watch in Boston, Steve was very welcoming and brought out a watch I asked about that was not even on display and it was just featured at a Baselworld 2019. After several times of viewing it I felt very comfortable buying it from this location even though they weren’t the only dealer in townDefinitely will be coming back for future purchases. Hopefully one day could purchase a SS Daytona ceramic from here.

I have yet to have such a smooth and effortless experience in the luxury good market, or in any market for that matter. I HIGHLY recommend Lux Bond & Green for your next purchase. Specifically Peter- thank you so much for all your help.

Yen was incredibly helpful in finding a unique timepiece! Excellent store.

When I wanted to buy a Rolex in Boston as a birthday gift to myself, google threw up LBG so off I trotted to buy from an old established jewelry store, rather than an impersonal experience elsewhere. The selection for women’s Rolex watches wasn’t the best, even then, I liked something and went ahead and purchased it. I was very excited about this store becoming a generational place for purchasing more watches for family members, Herend curious etc. A week after my purchase I decided to wear my watch for the first time, as I traveled back to india. In those 24 hours I felt like I had made a big mistake and had severe remorse over the model I had selected. I immediately sent Peter an email stating that I would be back in February or March and wanted to exchange the watch: he was very understanding and said he would see what they could do. I was under the impression that this would be a breeze. I was back in Boston March 4 and without wasting time I went to LBG to exchange my watch. Peter wasn’t there but I spoke to the manager Jack who said he would talk to the owner, Mr. Green, and get back to me by Monday. They don’t sell used Rolex watches and he was going to see if they could make an exception. When I didn’t hear back I called & now have been told I will be called tomorrow. I just want my agony to end. Honestly, I don’t know why Rolex by Long’s on Newbury didn’t show up the first time I looked - I would obviously have gone there. Most likely that’s where I’m headed to sell my brand new Rolex and get another one that I like.

Jack Winer was my jeweler when buying my husbands first really nice watch! He made the whole process so comfortable. He is very friendly, and of course, knowledgeable about the different watches, price points and features of each. I highly recommend Jack and his exceptional customer service!

Great place! Resized a new watch ( I did not purchase there) for me free of charge. Would not accept a tip as they said it is complementary. Great place!

I had a seamless and extremely pleasant buying experience which involved a special order item. I worked with Peter Koshivos. Peter was friendly, competent and professional. Have only the highest praise for his presence and salesmanship. I would highly recommend Lux Bond and Green of Boston to anyone seeking attention and guidance in purchasing a luxury item.

We had top notch customer service from Yen. She worked with the jeweler to repurpose a family ring setting to a pendant. Yen is a knowledgable professional whos attention to detail is second to none.Highly recommend.

The best service in America — incredible experience — treated like royalty from people who know the product

I broke the crown of my watch and needed help from professionals to piece it together. It has a lot of sentimental value to me and Yen was fantastic. She was very informative and put my fears to rest. It was a very quick turn around and I got a lot of status updates as the process went along. I would highly recommend Lux. Thanks again, Yen!

I was assisted by Yen. A clutz I am, had managed to break the crystal glass of my watch which was deemed unbreakable. She offered options in terms of pricing as well as the working mechanics and makeup of the watch. Without hesitation, I gave her the watch and in no time, it came back good as new. Very pleased with this company and the service this person provided.

These guys are the best! The entire staff couldnt be friendlier, or more knowledgeable and helpful. Best customer service Ive experienced in a very long time, highly highly recommend!!

I came back to the jeweler that we originally purchased my beautiful Patek Philippe watch (5+ years ago) to have it repaired after a minor drop. The customer service department, headed by Yen Do, was excellent and after the repair was completed the watch is running perfectly. I could not be happier with the service and concern shown by everyone at Lux Bond & Green.My warm regards, Ed Halsted

Lux Bond & Green did a fantastic job of polishing my engagement ring where it was dull - I have never seen it shine so much and Im truly pleased with the service. I will continue to bring my jewelry here in the future.

Working with Steve Talbot to find my engagement ring and wedding band was a wonderful experience. I never felt pressure during the process and he took his time to make sure we had the perfect jewelry. I’ll definirely be back!

I worked with Karen Blum and couldnt have had a better experience. Karen took the time to virtually show me the options in my price range. I decided on one. Karen was nice enough to meet me close to my work to deliver the bracelet. Couldnt have asked for more..

Service manager was great. She remembered my name and was always pleasant and on top of the issues with my watch. Couldn’t ask for better service.

Excellent customer service! Very attentive and thoughtful. They do things the right way.

Just A WONDERFUL EXPERIENCE! I ordered the watch over the phone and received it the next day. Perfect in every way.

We worked with Stephen Talbot to buy a Patek Philippe men’s watch. He was professional, friendly and helpful. The whole process was a pleasure and we strongly recommend Steve and Lux Bond & Green for fine watches and jewelry in Boston.

Great customer service and follow through. Jack and the team were wonderful to work with.

Worked with Steve to purchase a watch. He was friendly, helpful, and informative walking me through several different options - all in all a fantastic experience!

Jack and the entire team are so wonderful to work with! I wanted something a bit more custom for my engagement ring and wedding band, and as a designer I knew I wanted it to feel unique. I worked closely with jack to have their in-house jeweler make my gorgeous rings by hand matching my inspiration photos perfectly! My husband was able to surprise me while working with jack by picking the perfect stone to go with the setting. Highly reccomend working LBG Boston!

Excellent customer service and attention to detail.

Laurie was knowledgable and extremely helpful in accommodating special requests. Purchase was easy and stress free. I fully recommend buying from LB&G.

Exceptional service by dedicated and knowledgeable people under great management. I go to that store when I need unusual, hard to find things ranging from jewelry and watches to lights and home decor - all at great prices

Jack Winer took care of us for our engagement ring. My fiancée wanted a princess cut which is not something they specialize in (they focus on rounds) however we worked with Jack nonetheless because he was patient and was a good listener. He brought in several stones for us to look at and while ultimately we ended up getting the stone online, he was still more than willing to make the setting. The great thing about Lux, Bond & Green is that they make the ring setting in silver at no additional cost before making your final ring in Platinum or Gold. This allows you to see what your custom design will look like and make adjustments with a real ring vs. a computerized CAD image that most jewelers use. This was a huge advantage for us as we had a fairly complex design in mind that needed to be tweaked throughout the process. In the end, the ring came out absolutely perfect. My fiancee and I work near Lux, Bond & Green so we continue to stop in from time to time for complimentary ring cleanings and to say hello to the staff which are all great. I highly recommend coming here if youre looking for an engagement ring, especially a round (they have a great selection of hearts on fire diamonds).

Awesome hospitality and customer service!

Jack Winer at the Boston store did a tremendous job showing and explaining every option. I ended up with very special and beautiful Mikimoto pearls that I will treasure. As always, thank you Jack.

Very nice people! Helped me adjust my new watch I had gotten from a department store for free.A fan of their store and people and will be back to get a ring resized this month.

Great service and product I will buy from them again.

I had a wonderful experience at Lux Bond & Green. Peter was so wonderful and helpful and was even able to special order me a watch!

Great products and customer service second to none!!

Great customer service by Peter and Jack. Will buy again from Lux Bond & Green.

A great store in Boston for watches, they are happy to help anyone (younger) who walks into the store looking at getting a watch. They treat everyone if they are looking at at PP.

LBG is all about service. Thanks for always taking such good care of us!

Outstanding service and excellent selection of watches. Also, ordered 2 watches including a Rolex that was in limited supply through out sales associate Peter Koshivos and he was able to get the watch into the store in a short timeframe.

Great Costumer Service, I highly recommend !

Got a great watch with excellent service!

I came in to have the battery in my watch replaced, and it was done in 5 minutes. While I was waiting I spoke to one of the gentlemen there about how I was graduating from college, and they gave me the new battery free of charge.

It took a long long time for my watch repair. Lets hope it lasts a long long time.

Great place to do business

Buy ok no sell

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