Outstanding Customer Service! One of the best experiences.Alexis, the General Manager - had been most accommodating, helpful and friendly. Due to unexpected change of my business plans, I had to cancel my rental with this Self Storage location, and Alexis listend to my needs, quickly processed refund and went out of his way to spend time, energy and effort to find for me a different storage for my very specific requirements.Great job! Many thanks!

My sister and I overall had an amazing experience when we went to the storage place. Alexis was very professional, kept it real, and didnt leave anything out. I would definitely recommend this storage place because I feel like your belongings will be in good hands, the place is very clean and well kept up. And plus you can be able to have access to your unit even when the office is closed (only until 10pm) How convient is that! ☺️☺️

Great location. Friendly service when booking and moving out. Parking is convenient. Clean facility.

Hector was incredible! We had to move in 3 days, we came in last minute hoping we could find a storage unit. Hector made this entire process very easy, guided us through each step, and showed us all of our unit options, while providing us guidance on best options should we need to pivot our needs. Truly grateful for Hector’s amazing service! On top of that, the building is well-kept, clean, & climate controlled.

Professional staff and they are friendly too! Thanks so much. The space is super clean and easy to access.

The service was helpful and welcoming and the space is very well kept! They have really convenient dolly carts to move all your stuff, I was able to move all my stuff in in one go! Super recommend for storage!

Hector is great and very helpful. Place is clean. 5 stars.

Clean, good lighting, wonderful staff, very helpful and accommodating. Units temp controlled, never worried about my stuff.

Very clean, well-lit modern facility, well maintained, easy parking. Always carts available when I came by. This place was the best of the bunch I checked out. I rented a storage unit here for 2+ years till late last year. If you’re close to South Boston, End, Back Bay etc. you should really should put this place close to the top of your list to consider. Attentive and friendly customer service always - thanks guys!

Hector is so incredibly helpful. I never thought picking a storage unit could be so personalized. Highly recommend both Hector and the facility. -Chris and Lisa, S.Boston

If you need storage in or around downtown Boston, this is the perfect option. The storage units are clean and well-maintained. The location can’t be beat. Best of all, the staff is amazing. Alexis, the manager, personally worked with me to resolve a billing issue. He was professional, friendly and went above and beyond to help. I was thoroughly impressed! Jay, a previous manager was also very accommodating and super helpful.

Very clean - fast efficient high quality service

Alexis, the manager, provides great customer service. Patient and very helpful as he walks you through the process and the facility guidelines. Made reservation and payment process easy. Even changed my move-in date without any issues. Thanks again.

The manager Alexis was AMAZING!!!!! Super Super helpful with me moving from a remote location and I couldnt of asked for better customer service. This location has been very accommodating and kind. I would recommend this location to anyone in the Boston area, especially if they can work with Alexis!

The staff was very accommodating and assisted me with finding the right sized unit

Too bad I can only rate 5 stars. Excellent service! This young man Hector definitely deserve a raise. Good job.

Super clean, affordable, very easy and the manager (Alexis) was extremely helpful. If you need storage in Southie - Seaport Self Storage on E Street is money. Ask for Alexis.

You can get in til 10 through a key pad which is very convenient. I signed up for my storage unit on the internet on a Friday afternoon after they were closed and was able to move my stuff in Friday evening. They send you an email with your PIN code and theres a lock waiting for you in your unit. Very clean and carts are available as well as an elevator. I recommend this place if you needed a place to store your stuff, quick and unexpectedly especially.

Really great customer service with Alexis at the front desk. He really took the time to help make reservations and saved me the time having to come into the unit and did it over the phone and online. I have been a customer for 3 years and just added two more units today and wouldn’t go anywhere else in Boston. Thanks again Alexis!

Hector was extremely helpful and professional. The place is very well kept. A bit expensive, but definitely a more high end storage facility.

The price I paid for the space (smallest unit possible) was fair and payable. I did see, however, prices went up remarkably. Hope I will get a lower offer again, should I ever need a space again. I guess request drives the prices.Place is clean, staff friendly and renting/cancelation uncomplicated.

Clean, conveniently located, easy parkingStaff rarely wore masks in the office.

Self Storage is always clean and has good hours.Trolleys can hold a good amount and have always been available.The elevators are a bit sketchy and very noisy but seem to always get you where you are going.Beware though of hefty rate increases EVERY year!! Especially this year as there was a HUGE PRICE increase.

Hector was great. Facility is very clean and well lit.

Super easy to confirm size, location, total cost, and logistics. Alexis at the E Street Seaport Storage location was so clear and helpful. I just keep asking myself - why didnt I do this sooner???

The manager of our location and the people we communicate with have been very responsive and kind to deal with.

I have had two storage units at this facility since January 2018. The location is extremely clean and temperature controlled. While building a house, our belongings felt extremely secure here. The staff that is there currently is friendly and helpful. It is also well-lit so if you need to access the facility off hours, it is not scary or creepy :)

Superbly run facility, well built and spotlessly clean and safe.

Boston Seaport Self Storage is a great storage facility! It is extremely clean and organized. The entire process of getting and moving into my storage unit was very quick and I did not run into any problems. Jay, the store manager, is very helpful and nice. He makes sure you like the unit before moving into it, goes over the entire contract with you, and provides you with all the information you need. Overall, I had a very easy process and would reccomend this place to anyone looking for storage! Plus, the rates are great!!!

Area is convenient, clean facilities, secure, air conditioned. Also with bathroom facilities. With frequent staff changes, customer service declined.Also frequent increasing of fees. Therefore, given a four instead of a five.

Alexis and Tara were wonderful in helping me set up my account, etc. They really set a great example of excellent customer service!

Boston Seaport Self Storage is the best storage facility in the Boston area!Clean and organized is an understatement. The staff goes above and beyond to ensure a comfortable storage experience. They take security seriously so you know your stuff is in good hands.Jay, the store manager, takes customer service to the next level. He shook my hand and opened the door for me when I arrived. He showed me the unit I was interested in and then recommended another size based on what I was going to store which saved me money! He spends time going over the entire contract with you, and wont hesitate to answer any questions you might have. If you go in enough he even remembers your name! Cant say enough good things about Jay.Happy storing!

Just spoke with GM Alexis, great guy, very helpful resolving an issue I had. He’s the real deal. Highly recommended.

The person they have there working should be given every raise possible! A very kind and gentle speaking young man who has excellent customer service!!!! This is a place anyone would love with him on duty!

Very clean, well lit, well managed facility. I booked a unit online and had access after just a few minutes of paperwork when I arrived with a van full of stuff. Jay was particularly friendly and helpful in getting me setup. Just what I was looking for in a storage facility

My manager was great. He went out of his way to accommodate me, and was friendly with a sense of humor.

Alexis was super helpful and answered all of my questions patiently. I highly recommend this storage facility!

I book here every year on business and this year Hector Moreta was my agent this year. He was very helpful in finding the perfect unit for me. Saved me some money in the process by showing me other options which worked out even better than the one I had booked. I’ll be back next year for certain.

I cant recommend this place enough. Fantastic service, clean and convenient facility, and great prices. Who knew one could feel a little remorse for ending their use of a storage unit, but Jays service was always great and welcoming (he knew my name from the start) so a part of me felt guilty when I no longer needed the storage unit!

Boston Seaport Self Storage is great! The general manager Jessica was very nice and accommodating. When we had an issue with our reservation, she helped us out and even threw in a free lock! 10/10 would recommend

Great storage facility! It is clean, well run and secure. The customer service on my last visit was fantastic thanks to the very helpful manager on site. I would absolutely recommend this location if you need storage near the Seaport!

Very helpful and polite staff. Patient and knows people on a first-name basis. Great place.

I continue to be a very happy customer! The facility is very clean and the manager is very customer focused. I highly recommend them for your self storage needs.

Easy, Clean, Effective.

Great customer service ! Jay was very helpful and easy to work with. The facility is very clean, and temperature controlled. Best place for storage in Boston.

Jaz was super helpful with walking us through all the steps and process of setting up our storage unit. The facility is super clean and everyone was very nice. I would highly recommend Boston Seaport Self Storage. Thank you, Jaz, you are amazing!

Alexis was very knowledgeable and attentive - a great experience so far.

Fantastic place - very reasonable prices, good service. The whole thing is very clean, organized and well kept. My belongings were safe while I was gone :)

This team is rock solid - used them for almost 3 years, and from Jessica and Levi, to the team that runs the location today, my sincerest thanks. They do a great job!

The facility was beautiful and state-of-the-art! Very clean and well lit. We had to move our stuff in after business hours and the self-help kiosk was very easy to use. The music playing in the facility was a nice touch! Almost made moving fun :)

I was blown away by the size and cleanliness of the facility. The pricing is extremely fair and the management team is exceptional. In particular, my experience with Jazzul Holguin was noteworthy. He was thorough, thoughtful and very knowledgeable.

Edit: I just upgraded my unit, at the suggestion of staff here. I got a unit twice the size of what I had, for less than twice the price. I was shown 3 separate units, and staff suggested the one I ended up getting because the price was only $4 month more than the other. Shout out to Alex and Jay for their professionalism, and their help.Found a deal online for this place, so decided to check it out. Spoke with the manager, Jazzul Holguin. Very pleasant man, very thoroughly advised me of everything. Cost, location, access and lobby hours. Rented the unit on the spot, and was only 2 places in to my search(out of 7) I would gladly recommend them to anyone and everyone.

Clean and convenient facility and staff were very nice.

I had a particularly stressful move and then a second move within two months. Jessica from this location is incredibly professional, worked with me to resolve some issues and was overall helped make a stressful situation much better. Im not sure how she maintains her cool given that shes dealing with people who are dealing with what most agree is among the most stressful things in life.Thanks again to Jessica and to John who works there who is very helpful, friendly and courteous.

The cube is awesome. Very spacious and the workers are awesome help. jay was awesome

We unexpectedly needed a place to store our house contents because our new condo wasnt done by the time we had to move out. The guys at Boston Seaport Self Storage were fantastic and very accommodating. The facilities are brand new and theres easy access. The machine in the entry to open up a unit on your own is futuristic (all automated, scans your ID, spits out a code for access to the place and then spits out a lock). The place is brand new and spacious. And its always been easy to get in and out. Great for people that live local in Southie and anywhere in the Boston area. Cant recommend this place enough!

Boston Seaport Self Storage is clean and easy to access. The manager Jazzul is very helpful and accommodating. We had a very good service !

Great. Under new manager, improved security. Clean and convenient.

Im leaving my stuff there during the summer. People there were so chill and welcoming, helped me through everything. Its such a great and convenient place

Thanks so much to Manager Jazzul Holguin who made the storage rental process at Boston Seaport Self Storage so easy! He was professional, knowledgeable and very friendly. The facility is very clean, well lit, and easy to access. Thanks for a great experience! I recommend the facility and Jazzul highly.

Boston Seaport Self Storage made the online signup process smooth. When I arrived to sign the paperwork, the manager, Jay, was very friendly and informative, showing me around the facility and going over all the details of the paperwork.

Great Customer Service-Well Kept Facility-Very accommodating-Best Storage place in the area!

Great location, clean and well maintained. Staff very helpful.

Clean, convenient and helpful service. The manager Jim is a valuable resource for my business. I use my locker to operate my business from, accessing it nearly every day. The hours are convenient and the front conference room is invaluable for my book keeping sessions. Conference room has a computer, free wifi, Direct TV and wireless printer/copy/faxer! Awesome!

Great staff, clean facility!!

Can’t express enough the top notch service. Levi Bailey is exceptional, pleasure to deal with!

Excellent place with amazing customer service! Couldnt be more impressed with a storage facility.

Great storage unit facility. Clean and modern.

This review is for truck rental, NOT for self storage although the facility was in fantastic condition and I would definitely try them for storage based on my experience with them.I called frantically at 5:00pm the night before I needed a truck in the morning for a last-minute move. They were only there until 6:00pm and I could not make it. They had a truck that fit my needs and they were the closest place so I really wanted to work through them. Jim, who I believe is the manager, offered to come in early and rent me the truck the next morning 2 HOURS before they opened because he was going to be nearby anyways due to electrical work on the building.The actual rental experience was fast, convenient and the truck was in great condition. Ive rented before through Penske at Home Depot in South Bay and their trucks are in worse condition even though they have lower miles.The truck came with a full tank so there was no, Well youre at 5/8ths of a tank so you need to be there or well charge you!Check in was easy, I just dropped off the keys and Jim emailed me the receipt.Jim is a stand-up guy, the service was fantastic and the experience was great all-around.Thanks Jim!

A little far...but decent prices...good amount of space.

***ATTENTION***DO NOT USE THIS FACILITYHas an issue with the login for entry...Office girl “Jessica” sat in her car and locked office while texting on phone. Refused to help!!?! I guess it’s paet of my $200+ rental fee....getting a hard time and no help from the office person

Best place for students to store extra things genuine prices awesome space

The best self storage experience we have had to date - helpful and friendly staff, spotless facilities and reasonable rates for a city location.

Very accommodating staff! Great facility!

I have recently call To book a storage unit I have I think the staff is very unfriendly and rude I would not recommend this place to anybody

Great service from Marieulle!

Clean, safe and courteous

Well run, good hours but they have been pushing prices since the sale, getting expensive. I guess they count on people not moving for another $15/mo.

I recently moved from San Diego, Ca to Boston, Ma for college. I rented a Uhaul truck and an indoor storage unit at the Uhaul facility on Massachusetts ave in Boston. Once I arrived in Boston, I found out that they had rented my reserved storage unit to someone else by mistake and they didnt have any units available that would fit all of my stuff. After dealing with them for nearly 2 hours, they finally found a unit for me. I pulled the truck into the loading bay to start moving into the unit and accidentally locked the keys in the cab of the truck. I advised them and they were going to have someone help me. After another hour plus, one of the workers comes out and literally YELLS and CURSES at me for being so Fu......ng stupid for locking the keys inside and that I better call a locksmith to come and let me in. I told him that my phone was also in the cab and he told me to use my head........... And to go in the office and call one. So, I walked into the office, cancelled the unit and got out of there asap. I have never felt so disrespected. They are the rudest, most disrespectful people. No customer service at all. AVOID THEM AT ALL COST !!!!!!!! After leaving the facility, with nowhere to take all of my things, I went to the university and my guidance counselor told me to come to The Boston Seaport Self Storage. OMG !!!!! What a difference !!!!!!! From the moment I drove into the parking lot, the beautiful landscape, new, clean building, in a much better area. I was so put at ease. I entered the lobby and was politely greeted by Jessica and Alanna. They were so nice, so professional, so helpful. They spent time going over pricing and size options, walked me around the facility and showed me several units and helped me pick the perfect unit at a GREAT price. They went above and beyond to make sure that I got the unit that I needed, offered me a great monthly rate and made an already complex move, so much easier. They even took the time to help me locate a nice hotel in the area. WOW. Who does that ?!?! They made me feel so welcome and gave me a crash course on the area and the places to visit, eat, all that. Jessica and Alanna are definitely a true asset to this facility and this company. If you are in need of a truck rental, a clean, safe storage, all the moving and storage supplies that you need, with a pleasant, courteous staff, that are all about their customer service and satisfaction, then The Boston Seaport Self Storage is definitely the best place to go. Thank You So, Very Much Jessica and Alanna for Everything !!!!!! You guys are the best. The company is so lucky to have you on their staff !!!!!G. Stearley

Employee forgot to register my autopayment agreement. Almost got hit with a late fee.

Overpriced storage and items for sale are also overpriced with no refunds offered.

Owner sometimes takes a long time to answer questions

Seriously? You want me to write a self storage place I was just visiting?

Very new & clean, could perhaps open a bit earlier on the few busy weekends.

Great location

New and clean

Good location

Huge

Four-storey modern warehouse with large and small cells. Has a capacity for arrival of freight luggage up to 14 clearance. Large two freight lifts. Light spacious.