Logan made everything easy from start to finish. I got recommended to go through my services with him and he was phenomenal. I will continue to recommend everyone I know to go to him

Amy kept me up-to-date on my car. She was the so kind and helpful. I was in and out quickly.

Great Customer services, my services advisor was Amy Moore and she went above and beyond to make sure I was taken care of and made my experience absolutely pleasant. Thank you so much

Amy Moore was very friendly. She was able to get me in and out quickly. Great job!

I usually give a five star but it seams to be going downhill. The service area is a mess. Stuff laying everywhere and the floor had oil and grease on the floor. I had some ankle surgery and I was afraid to even walk through the place to get to the room where you pay. It just needs a good cleaning! A lot of the staff has changed and it seems the hospitality is going downhill as well. I wish there was a way to walk through the building to pay instead of having to go through the garage area.

Car not properly fixed the first time. Alternator was bad but only the battery was replaced. I attempted driving home after it had been “repaired” and it malfunctioned again just as it had done before. This caused further damage to my car resulting in the transmission needing to be completely replaced. After being told for two weeks it “would be started on Monday” I removed my vehicle from them and took it to another KIA dealership for half the price and more reliable. Bottom line, much much much more expensive, not reliable, and not convinced they have knowledge of needed repairs even with computers to test them. Don’t waste your time or hard earned money. They also begged for me to do a KIA company survey and gave me the answers they wanted that would give them the highest rating possible. That felt extremely shady and desperate.

My service advisor Logan was extremely helpful and Professional and made sure my vehicle was taken care of.

Amy was so helpful, She answered any questions I had and was very through,I truly appreciate Amy’s promptness to helping solve a problem I had with my Kia !

Ive never taken a vehicle to a dealer before bc i usually do my maintenance myself but i didnt have a choice this time and Logan was very helpful and took good care of all my questions and needs.

Absolutely amazing service, gotta brag on logan for taking care of me the way he did

My service advisor Logan Shelton was extremely helpful, kind, and made sure I felt like a priority when I was there.

The people are super nice and easily explained what was wrong with my car. Gave my friends and I a courtesy shuttle and had them come get us when they were done with my car. Will definitely be doing business with them again.

Excellent service experience. I called and made appointment. Arrived at set time - greeted in professional manner. Manager informed me he would call when complete at approx. time. I left and received call very close to stated time. Also received alert about recommendation for fuel treatment. I accepted that online.When picked up car- all service to my satisfaction at reasonable rate. I can highly recommend this dealership for all automotive needs.

Kevin assisted me with my purchase while I was there. He was a great help while I was there and I really enjoyed my shopping experience with the company! So far, I am loving my vehicle as well!

I don’t usually write reviews but i have to brag on Logan. He was super friendly and took care of all my needs.

I can say that Martin Kia is the best place to buy a car. I purchased my first Kia Soul in July of 2012. It was the first new car I ever owned and it was a pleasure dealing with this dealership. So when my husband said you might want to start looking for another car I knew exactly what I wanted. He said to try a couple of other makes and without hesitation I told him they are not a SOUL. So contacted Martin and they told me it would be a couple weeks before they had delivery of 3 new Souls. I asked if they would call me when they came in. They called and asked when I could come and look at them so the next day I made the hour drive and found my new beautiful car. I was treated very well and they got my financing with the best rate . I cant say enough good things about these fellows. I would say if you are in market for a new car or used stop in and see what they can do for you.

Your wonderful service men,I only know 1 name Logan and another man helped me in time of needYou see Im from out of town and doing a dog show at WKU,when I realized my back latch on my door wouldnt lock and I had my dogs in the car,2018 Sorento,they totally replaced the old part and put in a new one and Im quite sure it was closing time,but they stayed and fixed it for me....I am forever grateful to them,they are top of the topThank you from my heart for helping me in time of needSincerely Carol Hoffman

They were fast, said it would be 45 minutes to an hour. Took right at 45 minutes if not a little sooner. They were super nice and even gave me a coupon for a free car wash across the street.

I had requested information via their website and Jason got back with me pretty quick. He asked when I would be available to come in and do a test drive and I told him I would be there in about an hour. Due to the snow it was a little more than a hour but he had the car warmed up and defrosted and ready to go. Of course I fell and love and he made the whole process quick and painless. He was super friendly, easy to talk to and I would recommend him to all of our friends.

I took my car in for a recall. When I received my car back the next day it was sputtering and wouldn’t drive past 60 miles an hour on the parkway. When I called to ask what had happened they didn’t know and told me if I was that concerned I could have my husband bring it back while I was at work. Turns out, they don’t actually check the cars they “fix” they just run the code, mess with the car and don’t bother to check and make sure they fixed the problem. So we took it back. The next time I got my car back they had lost a cover to the inside of my car. When I called to ask where it was they yet again blamed me for the mistake and said they couldn’t find it. Stating they’d order the part and call when it came in. Two weeks later and still no call back. I finally found the piece they took off and threw under the seat of my car. They still haven’t called back and never answer when I call them.Worst service ever.

Martin Kia did a wonderful job. They were very helpful to me. I will tell everyone how good of job they did for me. I will be bringing my car here for every time it needs it. Thank you Melody Embry.

Thanks so much to the service department! We popped our tire driving home from vacation and they were able to get us in and out and help us make our way home after a stressful situation. Very professional and efficient. Thank you!

My key was stuck in my ignition. The staff was so understanding and allowed me to come in without an appointment. They fixed the problem quickly. Will in the Service Dept. was incredibly helpful! They saved me so much stress and anxiety! 10/10 experience at Martin Kia today!

I had an awesome experience with ordering a custom Kia Telluride at Martin Kia. Unlike many other dealerships, Martin Kia does not charge over MSRP. Everyone has been so kind and helpful during this process. I highly recommend speaking to Laura, she is very informative and will be by your side every step of the way. :)

My wife and I had the best auto shopping experience here. Never once did we feel like any sales tactics had been used on us. Although we called ahead to look at a used car they treated us with the utmost respect. We ended up leaving feeling satisfied with our purchase. The best part was that we received a warranty on a low mileage used vehicle that was the icing on the cake that will bring us back to Martin Kia again. I recommend everyone shopping for a vehicle to put this dealership in the rotation before you make your final choice.

We had the pleasure of dealing with Kevin and his Team. They went above and beyond our expectations. They listened to what are needs were and didn’t stray and try to sell us something we didn’t need.Thank you again to Kevin and the Team at Martin Kia in Bowling Green KY!!!

I cant say enough good things about Sales Floor Mgr Carlos Conn and General Mgr Mark. You guys were great in helping us with our new Kia Soul on June 14, 2019. We are certainly turning a few heads with the BLUE mobile on the road! We are loving our new ride! Thanks again!

I gave Martin Kia 5 out of 5 stars because the service i received was excellent! They staff was very professional and courteous. If you have mechanical issues with your vehicle I recommend Martin Kia!!

The sales team was very helpful and knew about the car I was looking at without being pushy about what they wanted to sell vs to what I needed in a vehicle. They even assist in different financial options to best suit me. This is the third car I have bought from this lot and I can see myself going back.

The young lady who checked me in and provided information was excellent and very professional. Also, the service provided and relaying of information was done via text messaging which was very helpful. My repair was in reference to vehicle recall. The multi-point inspection (which I like to be completed) was very thorough but repair cost(s) were pricey. However, they do offer payment plans.

Really great service. Had to give 4 stars though due to they sometimes take a couple hours to do an oil change and tire rotation. Other than that, they do really well.

We are beyond thrilled with our experience with Kia in Bowling Green, Ky. Our sales representative, Kevin Steenbergen, did a great job and worked hard to find us exactly what we wanted. Thank you!!

Always friendly people working behind the counter. Mechanics are willing to answer questions. I feel like a valued customer. My vehicle is always serviced quickly and the waiting area is so nice the time passes quickly. The itemized email with pictures and prices for suggested work was extremely helpful.

Ive had my Soul serviced at Martin Kia for the last four years. Every time they have communicated clearly what my options were, what they recommended, and updated me on how long the service would take. The waiting area is pleasant, the staff are friendly and helpful, and I have never had to return because something wasnt done right the first time. For me, the extra cost on some items is worth it.

Very cordial, polite, professional! Jesse was my contact & intake guy! He was great by keeping me updated on service. Kelly was the awesome mechanic! He completed the recall service order. When finished, he came to me personally to let me know what had to be done. Great WiFi also! Overall, superb service!

The Sales Associate (JC) was very helpful and knowledgeable. He was able to get us through the sale quickly and successfully. This has been the best experience I have had buying a car, bar none, and I have purchased many cars over the last 40 years. I would recommend Martin KIA and JC specifically to anyone looking for a positive experience buying a car.

Spoke with Logan, he went above and beyond for what I needed done on my vehicle, thank you Logan.

Laura is an awesome asset to this company! I’m looking for my next vehicle and just wanted to ask some questions about the new Seltos. Laura answered all of my questions and went over all of the cool features! Very friendly and knowledgeable!

My first online car buying experience. JC made it a pleasant and easy experience. I love my almost new KIA!

I had a pleasant experience...no long waiting...always appreciate the free car wash!

Made a appointment to have my 2016 Optima oil change and tire rotation I arrived 30 minutes early checked in went to waiting area and waited and waited notice other people coming and then leaving so after 1 1/2 hours I asked service writer what was going on and she told me that they got swamped I mentioned that I had a 9 am appointment she told me that those people were in a hurry (wow) we are now over 2 hrs and my car has not moved so I told her that I should have just took my car to Jack Miller Kia in N Kansas City where I purchased the car I always got great timely service and her response was yes you should have. When I finally got out of there at just over 3 1/2 hrs I asked to speak with the general manager and was told that he was not in yet I have called 3 times but have NEVER been able to get a hold of him customers beware!

Called and spoke to Amy about service, she was very knowledgeable and helpful. Thank You Amy

Amy was very helpful and courteous

My car was repaired quickly once it was diagnosed to have a dead battery and not the alternator. The service manager I had (Josie) went out of her way to help me and answer my neverending questions! Great job!

Great experience! No pressure! 1st time new car purchase! We test drove several different models w/our 2 kids under 6yrs old. Quick, easy, painless process. Would highly recommend! We will definitely be return customers!!!

Recently purchased the new Carnival from the Martin group. Got lucky by having my salesman be JC and he knocked it out of the park. The vehicle was so new that little information had been out about it but every question I had he answered and if he didn’t know it, he then went and found that answer for me. He was willing to work with my trade in and got the job done for me. Everyone knows having kids can make things difficult in shopping for anything let alone the car buying process. But he made me very happy by allowing me to cater to the kids all over the place and coming to be to answer/help with everything. If you’re in the market for a new vehicle I highly suggest go to Kia and talk to JC. He will get you want you need in a high speed fashion.

Met me at my car and went over my scheduled appointment. Escorted me to the waiting room and told me where the coffee and bathroom were. Service was quick and everything handled professionally. Everyone in the place was friendly and outgoing. Definitely taking my car back to them for routine maintenance. They were also really affordable. I normally service my own car to save money but the value you get is so worthwhile Ill keep taking it to them instead.

This is my second time buying a car there. I cant say enough good thing about the salesman Jaycee and the finance guys. Super to work with.

Quick. Courteous and thorough. The waiting area was clean, as was the restroom. Id recommend.

The service department let me know what the issue was with my vehicle and got it fixed that day. They were within the timeframe that I was given.

Left after an oil change and had a sound from under my car in the front. Sounded like the plastic clips and not been placed back on my car. Attempted to call back after leaving and after 7 mins on hold was told “they aren’t answering because it almost time to leave”. Now the plastic under my car is shredded.

My review is for the Martin Kia dealership in Bowling Green, KY and specifically Will in Service. I have never had a service manager work harder to make a terrible situation right. I dont believe he would have tried harder if it had been his own car.

Martin Kia was awesome and took great care of me. We worked with Kevin Steenbergen and he was super friendly, professional, and answered every question we had. He even took the time to walk me through all of the features and settings on my new Telluride before we left that day with our new vehicle.We also worked with DJ to finalize all of our paperwork and he was great as well. Everyone here is so friendly and always makes our experience wonderful. I highly suggest checking out Martin Kia for a great car buying experience (and shout out to their maintenance dept. as they are incredible!).

Laura Mallory is a fantastic sells person; knows her vehicles and is excellent at conveying all possible deals offered by the dealership. I highly recommend you contact her for all of your car purchasing needs!!!

Martin Kia in Bowling Green KY is the best place to go to when you need any kind of service. They are very nice and helpful. The mechanic there Kelly Morgan is amazing. He is very nice and honest. He is very good at what he does all while having a smile on his face!! I would recommend this business to anyone whether you are buying a car or needing repairs, they are simply amazing!!!

Talked to this guy named Shannon and dude was just condescending and transparent I honestly dont see how this guy gets paid to talk to people when you DONT KNOW HOW TO TALK TO PEOPLE SMH yeah definitely not calling back or even obtain service if you cant handle something as a conversation how am I suppose to conduct business...well definitely gonna go somewhere else not worth the stress

JC was the main reason I gave a five star review. He was helpful, knowledgeable, and kept us updated on the status of our new Telluride that we ordered. We received it sooner than expected and his commitment to our our satisfactory buying experience was great!

Poorly managed dealership. Not even a 3 week notice was enough to get them organized. Drove from Iowa for import alliance and had a group of 30+ Kias to help promote their dealership and help bring in new customers but we were just ignored and left out in the cold. If you need a car find another Kia Dealership this one has no dedication to their brand or its family of owners.

I normally dont take time to wright a review but after several service appointments I am still amazed at the service and professionalism that Josie provides for me and Parlay my 2019 Kia Forte launch edition.Its worth the money to bring your investment into Martin Kia. Thank you Josie

Very slow. It took 42 days to replace then engine under warranty. The communications within the service department was horrible.

Just bought a car from Martin Kia and I love it The buying experience was the best ever detailed information about the car I selected and the entire Kia sales personnel were excellent I would recommend Martin Kia of Bowling Green Kentucky as the only place for your car or truck buying needs.Thanks again

My experience at Martin Kia was excellent. They had a Camaro SS I was very interested in but I was 2.5 hours from there location. The sales lady ( faith Hayes ) was very informative and helpful. After gathering all the info I needed to decide I was seriously interested I. The car she arranged to hold the vehicle a week to give me time to drive down and test drive. Due to a scheduling problem on my end I needed to arrive a day early this was not a problem. I also was on a strict time line because I had to be back home for work later that day. Faith ad all the paperwork in order when I arrived and the car was out front waiting on me to test drive. The staff here is very professional and helpful.

Awesome places to get parts for your car

Just purchased a brand new 2021 K5.... two days later will already be taking it in for service. Dash board does not come on, nor does Heat and Air without restarting vehicle multiple times.Then to top things off, I received a text from our Sales Rep one business day after purchasing saying if we purchase they are giving away a 65in tv. When I asked for information, he said we did not qualify since we already purchased. Honestly, it is not about the TV - it is about customer service. Because they sent us this text (to a brand new customer) in error they should honor it. Customer Service is lacking so much today, when I spoke to the manager there he was absolutely rude and dismissive.Well now that I am taking this 2021 vehicle in for service, I guess we will see how their service department is???

Was very please with Kia Service. Very helpful .

Great service. Good service manager

We had a great experience working with Kevin Steenbergen at Martin Kia. The Telluride is in short supply yet they didnt jack up the price when they helped us order the rare Wolf Gray Nightfall Edition. Will definately work with them in the future and will refer our friends.

Went to Martin Kia for my first oil change required for my Kia Soul. Had a very good experience. The completed the oil change, tire rotation and also took care of 2 outstanding recalls. They completed all the work in a reasonable amount of time including the non-scheduled recall items.I needed to return to work so they provided me with a ride back to work via their corporate account with Skype. The driver was very friendly and got me back to work safely. Overall, they did a great job and took good care of my vehicle

My brother actually took his Telluride in for Its 1st oil change @ Bowling Green Kia . I was just a passenger. He was highly satisfied. We left when they finished to get cash then returned & he left tips for the 2 gentlemen that took care of his vehicle.

Everyone was very friendly and did a fantastic job

Very good place to work with. Loved dealing with Kevin is awesome dude to work with!

Great place to shop for a vehicle/ fix/repair/or service. The head master technician, Kelly Morgan, is the best I have seen thus far. I would never dream of taking my vehicles anywhere else. Always fixed right the first time. Do yourself a favor, if you are looking for a automotive shop to fix your vehicle and remain loyal and honest standing behind their work.

In and out. Great job

J.C. is fantastic. This was my first time purchasing a completely new car and he helped me out with any questions I had, and made the experience a very pleasant one. I’ve already told my friends about how awesome he is and how convenient he made the experience for me. I highly recommend going to see him if you’re in the market some wheels. He took the initiative to see what I was looking for in a car and that means a lot. Most sales people just try to sell you something without REALLY taking into consideration what you actually want.

They did a great job informing me of things I need. I was pleased.

Visited on Monday to arrange an appointment for my Kia Sportage to have a some maintenance done. I had an appointment within 2 days at a time that was very convenient. The lady that I spoke with was very courteous and provided me the information & details I needed before the appointment. She made arrangements to have me a car service to & from work same day. I was very satisfied with the results after maintenance was complete.

Extremely satisfied with my new Kia K5.....very satisfied with sales staff & the way they treated me

Very caring service department. I had a couple of concerns regarding my vehicle, and although I was not planning to do them right then, the Service Advisor..Josie still took time to educate me on when to do upcoming services. I appreciated her info and will definitely be back!

The staff was incredibly helpful and polite to my husband and me. I enjoy that they offer a courtesy ride through Lyft while the vehicle is being serviced. I feel comfortable leaving my car here and will return for other services.

I just purchased a vehicle from James Carmichael, let me tell you, excellent customer service, smooth process, and easy to work with. Got a great deal! No hassle! If you want a quality vehicle go see him! Tell him Jon Boyer sent you!

They were very thorough in the service department. Very nice place.

We had an absolute wonderful experience with the dealership. Our car was in for routine recall service and we were kept updated every step of the process. The staff was extremely friendly and very helpful.

I was very happy with the service and staff at Martin Kia when the alternator went out in my Sorento. They set the expectations of the time it would take to get the part and to get it fixed, made sure I was in a rental and kept me informed of the progress. Great job!!

Extraordinary service. I always get the most professional experience when I go. I wouldnt trust any of my vehicles with any one except them. If you have a car with a problem, and youve already been to many other mechanics, and still cant figure out what is wrong, see Kelly Morgan. Ive seen him work wonders, mechanical and electrical.

Thankful for Laura’s patience as we went through the purchasing process.

The waiting area and coffee bar made my wait so much easier.

I took my kia optima in because there was a recall update they needed to perform. When they hooked their computer to my car, it fried my battery and would not start. My battery was around a year old and they claimed it was not their fault it was a bad battery. The car ran fine until they hooked up their computer to do the update but my car would not start immediately after the update. I believe that they fried my battery but would not accept responsibility. I will not take my car back their for any other work needing to be done and am very unsatisfied.

I was very pleased with my experience. I went in just to look, and to consider a lease. I went having done some research and wanted to look at a specific vehicle. The Dealer Representative, J.C., showed me several of that model, and we took a test drive. While we were on the drive, he asked me to share with him precisely what I was looking for in a vehicle, and recommended we try another model. I did not feel any pressure. But when we took that second model for a test drive, I quickly decided it was perfect for my personal and business needs.When we discussed leasing, he provided both leasing costs and purchase costs, so I could compare. Again, I did not feel pressured. But that information led me to determine that purchasing was the better choice.Although I went with my husband, the decision on what to purchase and how to finance was exclusively mine. You often hear horror stories of how women are treated by male car salespeople. That didnt happen at Martin Kia AT ALL. I was treated respectfully every step of the way, and not talked over, or had the discussion directed at my husband instead of me.Im happy with my vehicle, and happy with my purchasing experience. Only time will tell how the vehicle holds up or how the maintenance team treats me, but I feel very confident that my relationship with Martin Kia will continue to be a good one.

My service was quick, and the staff was friendly

Martin Kia is a very great place for any kind of service you need. Kelly Morgan is a technician there and he is very pleasant to work with. A very nice and honest guy. Everyone there is very nice and I highly recommend Martin Kia in Bowling Green to anyone!!

Great service and prices for a dealer! No up sale pressure, fast and friendly

Very satisfied with the vehicle purchase here. Extremely friendly, warm, and comfortable process.

All I need was some air in my tires because the light kept coming on the technican name Myron put air in my tire and checked all the rest to make sure they where good to go... Really great people and great place to get work done on your cars the guys know whatthey are doing Jason, Jesse, Myron and Kelley are a great bunch of guys that know how to do their job and make the customers feel appreciated!!! Thanks Martin Kia for a job well done

KIA Martin was very helpful in servicing my car in a very efficient time period. Customer service was excellent by answering my questions and giving me a quote for the maintenance before hand. Back driving my car in a short period of time and she runs and drives like a champ. Recommend KIA Martin for your auto needs.😊😊😊

Best saleswoman you guys have Faith Hayes. Kind, courteous just like family. Gave the Best deal and love our vehicle. Once again Thank you Faith!!😎🇺🇸

Martin Kia here in Bowling Green ky is amazing! A wonderful environment with welcoming smiles and friendly service. I know one of the mechanics there Kelly Morgan and he is a really polite guy and he dedicates 100% to satisfying customers. If you need any kind of automotive service GO to MARTIN KIA! YOU WONT BE DISAPPOINTED!!

It was very easy to make my appointment online. They were super nice and were done in a hour.

FANTASTIC, GREAT SERVICE.

Friendly and professional service !

Martin Kia in bowling green is a great place to go for any kind of auto service. Kelly Morgan is a tech there and that guy knows what he’s doing!! He’s a great and honest guy and everyone there is very friendly and helpful! Great place to take your business!