If i could give -10000 stars I would!!! My delivery for my dining room chairs and table were last week and when the delivery men showed up, the hardware was missing. Still have yet to hear from anyone and now I have an unfinished table and chair set in my dining room. Tried calling Jason but no one cared to call me back!!!!!! The customer service is less than adequate at the Distribution Center in Bowling Green Ohio!!!!!!!!!

Terrible experience that keeps on going. List of events below.June 26th 2021 - Purchased bed set. Was told around 8 weeks delivery. Ok, totally get it, supply chain issues in every industry right now, completely understandSept 13th 2021 - Scheduled delivery. Only brings the dressers, did not have the bed yet because of more supply chain issues. Ok totally get it, still being patient, stuff happens.Oct 16th 2021 - Scheduled delivery for remaining bed pieces, but did not have the hardware for the bed. Now it is getting ridiculous. Told by the store they would be coming back on Oct 23rd - no call, no show. Also was told I would get a call back from a manager. No call.Oct 26th 2021 - Called to tell them that we still did not have everything we needed and no one showed up. The store we ordered from and the distribution center are not on the same page, each tells me to call the other. Ended up scheduling for them to come back on Oct 30th.Oct 30th 2021 - Delivered hardware for the bed, but did not put bed together correctly. They insisted the bed slats that came with the bed were not needed, so they used our old box springs. The bed now sits about 4 feet high because this bed was not made for box springs, it is made for the bed slats that came with it. We have the bet slats and hardware with the slats, but no instructions. We PAID for delivery and assembly, but after 4 months of going back and forth it is still not complete. No call from any manager, no refund of any kind. This has been one of the worst experience dealing with any company that I have ever had in my life.I normally dont write bad reviews, and usually just work it out with the company if anything is wrong because mistakes happen. But I have not received any call from them or any attempt to rectify the situation.

Terrible service! I paid for assembly of items, called twice during the week to verify the assembly would be complete when I picked up items the following week. Went to distribution center for pick up and items were still in the boxes. When I said I had paid for assembly, warehouse guy said “Oh they’re easy to put together” the point was I paid for a service I didn’t get! I then had to drive to other end of town to store to get refund. The store was great, warehouse totally incompetent!

We ordered & paid in full for a sectional back in October of last year & still have yet to receive it!! Beyond mad! Every time I call to check on it they say next month, next month NEVER AGAIN WILL I SHOP ASHLEY FURNITURE!! RIDICULOUS!

They gave me the wrong chairs that I ordered, after I ask twice are you sure those are the right chairs.I said that box doesnt look large enough for bar stool chairs .

I purchased a mattress from Ashley furniture store in Bowling Green. I have Guests coming for the holidays needed something immediately I was able to purchase and pick it up same day at the Ashley distribution center. John the warehouse manager was awesome even helped me load mattress into the vehicle. Now we are prepared for holiday guests. My official furniture store definitely going back there to shop for all my home furnishings!!!

Chances of ordering from Ashley Homestore is slim. Had delivery rescheduled twice and was unable to provide any explanation on why. When I spoke to the store on why they were to explain a little bit more. It sounded like the couch missed its orginal shipment or something along the way was not done correctly. Ended up having to pick the couch up. Upon arrival my husband did not receive an inviting greet and were more concerned if we had called ahead. All in all our experience worsened once it came time for delivery.

I had a sectional to be delivered on 12/28/2019, two to three days before the date, got a call that they only had one part that could be delivered if wanted. My response for one part -no, so then the date was January 7th. Then got another call that delivery was rescheduled to January 16th. The distribution center has no regard for customers time at all! I went to the store to complain and the manager understood my frustration and they were very accommodating, but the distribution center is a joke!

Speedy service and will help load furniture. If you call ahead they will even pull it and make sure its ready for your arrival.

Tim was very helpful, even gave balloons to my kids. We only stopped to browse but will be back!

Ehhhhhhhh.An all minus one l

10/10

No