Great customer service by Branxton (cant remember name clearly). Very helpful and timely service. Thank you so much.
Do not ship with Fedex!! Their package insurance is a scam first of all. I will never trust fedex to ship any package. I will only use UPS & USPS from now on. My mom shipped a package and I made sure to be home for the scheduled delivery day. When I received the text message that the package was delivered I was confused because both my husband and I did not hear a knock at the door. As soon as I saw the text message from FEDEX said delivered I opened the door and there was nothing. I am not sure if the driver just delivered it to the wrong address or what so I called and had to file a claim that my package was not delivered. I filed a claim over the phone and online with all documents and item descriptions to be thorough. It was not until a week after, when claims are supposed to be resolved within 5-7 days that I was told that my mom had to file the claim as she was the shipper. So she reached out and spoke to them and they were looking into it. Another week goes by and nothing, so she calls again, is on hold for a very long time and finally gets a supervisor who says the claim is denied. I do not have proof by a photo of the package in front of my door with my apt. # with a time stamp so no I do not believe this should be denied. It is not my responsibility to make sure the driver delivers it to the correct address/door. They denied it because they don’t want to pay for the drivers error. I had over $200 worth of items in the package, it was insured for $200 and my mom payed a little less than $20 to ship it. So now because we trusted them they are saying we are screwed out of over $200 AND the cost to ship the package. This is an absolute joke and it has been a nightmare getting anyone on the phone. I have now been transferred to the incorrect person 3 times. I am not sure why it is so hard to speak to a supervisor. I guess because they are just trying to avoid actually taking responsibility for their employee and they want to save some money. So ridiculous. Stay away from FEDEX!!
Someone name Braxston at store hangs up on callers looking for assistance.
The staff at this location was very friendly and helpful.
Worth Customer service ever .I shipped a packet in this location never arrived at the receiver, called the store the lady left me on hold 30 minutes I called again never answered.Arasays Nunez.