I have found the manager Telana Henderson to be the consummate professional, in every manner. Always patient and eager to resolve any issue. Any company would be fortunate to have Mrs. Henderson at the helm. Additionally Charlene is a positive new addition to the Branford, CT location.Regards Cynthia A Bell

The employees are so professional, helpful and kind especially Talina.

I always have a positive experience in this store, very friendly and professional staff. Talk to Telana, who is the manager, or Charlene.

The staff was always courteous and accommodating.

Great staff. Helpful and friendly!!

5 STARS!!! I asked the womans name who took care of me!!! Only because her attention to detail and product knowledge really helped me during the very stressful time of moving. It was much appreciated and in the future I will use CubeSmart of Branford. Bianca knew her product and explained to me with explicit detail. I will refer the location to friends and family. I appreciated the service and will be a return customer. Thank you, Bianca for helping on my stressful moving day.

Bianca was extremely helpful! My Dad was looking for a storage unit and she continuously followed up to make sure he was able to get a unit that worked for him. Bianca has wonderful customer service skills and she made sure we had a great experience at CubeSmart in Branford!

Great customer service.

The associates that work there were very nice and courteous.. They were GREAT..

This place is great! Inexpensive, convenient, secure, helpful employees...whats not to like

Very good very professional kind very nice staff members showed me unit first very helpful in the explanations of the unit would highly recommend price very good

The ladies working there made it so easy and we’re so friendly. It was really refreshing to have such a helpful, nice staff.

Management has always been very accommodating.

Excellent management. Very friendly staff!

Very well managed company. This is the best place for self storage on Branford Hill.

Bianca was fantastic. Gave us so much information on different unit sizes that would best fit our situation. Would definitely recommend this place to anyone looking for storage, or even information. I look forward to continuing doing business at this location, thanks to Bianca.

In a day when time is money I received both today from Bianca in the Branford location. I found myself caught in the middle of a downpour and needing additional storage space for my business needs. I had about 30 minutes before needing to be back to the job site. I used their online reservation to secure a great deal on my first months payment. Bianca went out of her way during her lunch break to show me the two options I had been interested in. She was thorough and I wasnt rushed during the quick signing process. I highly recommend this storage facility. Its ironic that I had rented a unit there years prior to CubeSmart taking ownership. They are Fast. Friendly and Monthly. The units are priced fair and reasonable. Its also easily accessible if you live on or travel the shoreline. (Exit 54) Ask for Bianca shell take good care of you. Thank you!P. S. Bring your own lock, its required.

Facility is clean and well managed. Renting a unit was painless and quick. Manager took me to see unit in a golf cart. Showed me how to use the cylinder lock and the keypad for entry to the facility. Explained the terms of the contract. I chose auto pay. Would recommend. Price was competitive.

The customer service is great

I want to say that my experience while moving with the experienced help fro Bianca was superb. She is not only great at what she does along with her staff but she is personable and goes above and beyond to do the right thing for the customer. I could not have been more pleased. I feel like its family when I walk in the door. I would love to have someone like her in my office and she would certainly get a raise. I am not sure why LAURIE CHURCH came up when I clicked on writing a review but I, Laurie Vincent, wanted to be sure I sent this in. Thanks

Cube Smart people are consistently cheerful and up-beat. In January I went to Cube Smart to rent a space. There was a light but steady snow falling. Everybody who worked at Cube Smart was in such a good mood! They drove me to the storage unit even though it was only 100 ft away. So there was the gentle ribbing that they provide chauffeur service. So back in the office, filling out the paper-work I was laughing along with them. What they never knew was that my Mom had passed away that very morning. I needed something to distract me so I was moving her stuff. I left there laughing. They had cheered me up. On the way home I saw a rainbow and it was like I knew everything was going to be OK. Ive been in back many times since and the Cube Smart associates are always just as cheerful as that first day.

Bianca was very great to work with and provided outstanding customer service . She helping me throughout the process. I would recommend this location for your storage needs. Thanks Branford Cubesmart !!!

Bianca is always so helpful. I came in to rent another unit and despite the late time, just before closing, she insisted on showing me the unit and making sure I was happy with it before completing my paper work. This caused her to stay open later to complete my rental. Although there were less expensive storage suppliers offering specials that week, I felt confident that Bianca would provide better service and be there for me if I needed any extra help. She also found an option that met my needs and surpassed the competition! What a great experience : )

Easy, clean, and stress free! What else can you ask for at a self storage!

Great staff! Very friendly and helpful. Unit was clean and dry.

I am a cubesmart customer at the Branford CT location on Cedar St. I am very pleased with the outstanding customer service skills their employees exemplify All of the employees always smiling and happy. The general manager of this facility has gone the extra distance to always handle my concerns and makes me feel welcome at this cubesmart. 5 plus star rating I would recommend this location to anyone needing a rental space.

Bianca and Telana helped me and my friend find storage spaces that were very nice, spacious and safe. I want to thank them for being readily polite and available. I highly recommend cube smart. Thank you both ! Lisa and Susan

Amazing experience..Blanca & Telana at the front desk have awesome attitudes. They are BOTH the type of girls who once you talk to them or have to deal with their customer service it BRIGHTENS UP YOUR DAY...Not to mention their patience...!!Thanks for your help, service, & great attitudes..👍💯

The service was great! Very nice people and an organized intake process. Convenient clean location.

The manager Bianca there does an awesome job really takes care of her customers. No wonder they have one of the best customer service reviews! I recommend this CubeSmart in Brandford just because how nice and helpful she is. A+++

Very easy to get and register

The price was right, the storage unit was clean and Bianca was extremely helpful!

Bianca was phenomenal! She went above and beyond to ensure that I got exactly what I was looking for! Very courteous and professional.

Very friendly and helpful staff.

I have to say Bianca and her staff has been a great manager for my rental unit! She has been a welcome to me in renting the most affordable unit for my needs!!I can only see Bianca moving up with this company she is great.Sincerely Rob

Bianca was very friendly and knowledgeable about anything i asked. She took her time explaining all rules and reassuring my mother that her furniture would be safe. (Mom has alzheimers and asked the same questions many times and this didnt phase Bianca, I greatly appreciated that)

Your staff at the local office is awesome!

First time experience and need of finding a place to store overstock parts with the accessibility to get them quickly. Bianca was great in getting me set up with exactly what I needed and even let me use a truck to move in quickly. Thank you CubeSmart for having a great staff to get me started. Rich M

My reserved storage unit was unavailable when I arrived. All they had left was a space at the end of an inconvenient hallway. It was dank and completely unlit.

I just recently rented a storage unit at Cedar St. in Branford, CT. I dealt with Bianca Ortiz and found her to be the most pleasant, helpful person I dealt with. She had knowledge of all aspects of her job, and made the rental so very easy. I would use this company again in the future if the need arises.

I had the pleasure of working with Bianca Ortiz yesterday. She did a great job helping me with getting the right size unit because I had no idea!!! Everything went smooth and fast... Couldnt have asked for more! Thank you

Got storage place

This was our first time ever renting a storage unit and the entire experience has been a great one. I would definitely recommend the Branford CubeSmart based on their location, security, professionalism and amazingly helpful staff (especially Bianca!). Moving this weekend was so easy and we feel better knowing our possessions are secure and in good hands!

Very disorganized. I have gone there several times and found no one in the office even when it wasnt lunch time.After asking about it,the clerk at the desk claimed that they can take their lunch break whenever they want.There is one black female that is excellent and very accommodating.The other staff could use either retraining or replacement.This is the CubeSmart in Branford,CT.

Teresa did a great job helping us upgrade our unit when we realized we needed a bigger size. She accommodated our busy schedules to allow us to access and fill our unit without delay. Would recommend.

Top-notch facilities only surpassed by their excellent customer service! Bianca and her team have been very helpful and courteous throughout the process. More like BAEnca. Highly recommend.

Excellent service!!! Telana was very polite and pleasant. I highly recommend this storage facility!

The wonderful, friendly, knowledgeable customer service representatives.

Bianca and her crew are great! Very accommodating and professional.

Bianca and Jada were extremely helpful. I would recommend this storage facility. Clean and secure and great customer service

The 2 ladys that helped me the past couple days were incredible. Great experience.

First month free, awesome!

I had originally rate this place much higher, however, after moving out of my unit there are different factors others should consider. While the staff are considerate there were mistakes in communication that while recovery efforts improved things I still had to go above property to a regional manager for resolution. Very frustrating and wasted hours and hours of my time. Additionally, I paid extra for a air cooled & heated unit thinking that it would be more secure from outside elements and that was not the case! When I moved out I found evidence of not just the usual mouse activities (droppings, etc.) but snake skins from them growing and shedding their skin! Also evidence of squirrels living in and among my stuff! Left over nut shells even inside my shoes that were in boxes! Also soooo many spiders that I ended up having to fumigate my new home after I moved everything out of the storage unit into my new place. I have used different storage places over the years and found that this place in particular is not secure enough to justify the extra costs they charge. They need to seriously have professionals go over the interior and exterior of their buildings for containment / construction issues. No one should have to be concerned with snakes and squirrels AND an inordinate amount of various spider species co habitating with your belongings. Especially when you are paying a higher fee for interior units.

Hello Ms. Ortiz,I just wanted to say my experience with CubeSmart at 171 Cedar St in Branford was just AWESOME! Joanna made everything so easy and explained everything so efficiently. She was so incredibly sweet and helpful. Thank you for everything! 5 out of 5 stars!Sincerely,Eddie Oquendo

Friendly courteous staff, great pricing and great accessibility.

Very good experience at the Branford CubeSmart. Joanna was very informative and pleasant to deal with. Everything explained in great detail. Unit was also clean and convenient.

Perfect service and very professional, everything was easygoing, thanks Tichina Williams.

Everything went as smoothly as possible and was done in a timely manner. I would recommend this storage facility to anyone who asked!

The staff at the Branford CT Cube Smart are the BEST. Always upbeat and helpful!

Tichina Williams (whos originally from Milford) and is one hell of a manager of Cubesmart, she is subbing for the general manager of Cubesmart, Bianca Ortiz of Branford and shes a total ROCKSTAR at her job. Shes amazing and is obviously fit for her job. She is super. 👍👍👍👍😄😄😄😄

Great and helpful staff. Very convenient and reasonably priced

Great experience and process for renting storage space. Fast, easy and economical - CubeSmart has it perfected.

Customer service was amazing! Staff was friendly and very accommodating. Great experience!

Outstanding Customer Service..Thank you ladies...you go over above and beyond!

I drove up and an employee was exiting with her arms in the arm shouting about some drama regarding a man... the first impression wasnt great.I reserved online, they called me as promised but it rang maybe twice then they hung up. No message.Classic bait and switch. Website said $109 base. I go in and the girl literally says to me, lets discuss the price so theres no surprises! All of sudden its $120 base. Now dont forget the ridiculous admin charge which is nothing but dipping in your pocket, $25. Oh, you want to use the free truck on the website? You mean the one outside the facility that has a massive banner stating its free? Thats fine, but by free they mean $10, when available, then $100 cash deposit that they can keep at their discretion. And dont forget the mandatory insurance. Interesting how $109 went up to $152 out of no where. Give me a break.

Hello my experience with cube smart in branford ct was outstanding thanks to BIANCIA and telynia ! Mere words can not express the remarkable customer service that I have experienced thank you to both of you there are so many storage places to go to but, because of you biancia and telynia I will never go anywhere else, and cubesmart is very blessed to have you both, thank you sincerely kim

I have to say i was extremely pleased with biancas exceptional customer service. She found exactly what i needed to fit my storage needs.

Bianca is a wonderful Host there. Place has what you need for a reasonable price.

Jada was very helpful. I am very pleased with my visit!

I was looking for a storage unit and came across cube smart In branford where Bianca was a great help I really recommend cube smart if your looking for a storage unit

Xiomara was extremely helpful. She went above and beyond.

Was told a total final price on the phone for my online reservation for a storage unit and when in person, was given way more than I was told. Then, was told on phone that I could borrow their truck for that same days moving into storage unit but when in person was told that I couldnt take it out on the road that day. Due to one inconvenience after another, I cancelled reservation and took my business to another storage facility. I dont recommend this place to anyone.

Dealt with Bianca and she was great! The process was fast, simple and painless.

Great service from Bianca! Glad to have my things safe and sound.

Excellent service!! The ladies in the Branford office were extremely helpful with all my storage needs..Highly recommend Cube Smart in Branford

Great experience! Very clean and pleasant to deal with

First time going to cubesmart in brandford and had a wonderful experience bianca and Johanna where very helpful and knowledgeable I really recommend this site for any one looking for a storage.

Easy move in and excellent staff.

Very helpful and friendly staff

Friendliest and most accommodating staff !

Very helpful Staff!

Bianca and her team are great!!

The girls at this location are great!!

People was so nice

Great Service

The best!

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!