Our Tucson that we bought brand new from this exact dealership has had the check engine light come on repeatedly. We keep getting the run around from the dealership. Last time they said theyll order a part and get back to us. That call never came and the check engine again turned back on. We do all of our suggested maintenance. My partner went to pick up the car and they said that didnt install the part we had been waiting on because there was no part that needed to be installed. But changed our oil, which didnt need to be changed and managed to squeeze $90 out of us, just like the previous visit. The icing on the cake was the sales rep, then asks her to give him a five star review on the link hell be sending her. And I quote, he said that his family will greatly appreciate it. The audacity of this person. Well my family would greatly appreciate if these guys did their job and do what they say they were going to do. We live over half an hour away and have to sacrifice days off to work around their schedules. We bought the car because were on a budget. Were better off now, then we were four years ago when we first purchased. I just feel horrible for the people that dont have the means to afford something of better quality. If you have to buy a Hyundai, go across the bridge to a dealership that values their customers. I have other reviews on Google and dont just get on here to to throw tangents. I have many great reviews on places I frequent.

Haselwood Hyundai always provides excellent service and the employees are always professional and friendly. Very pleased with my Kona and the experience with this dealership.

Do Not Use this place!! The service department is the worst place I have ever dealt with. We have been using this dealership for over 22 years when it was Parr Hyundai. Bought our first brand new car there! 2001 Hyundai Accent. All of the maintenance for our 3 new Hyundais that we bought from them, have been serviced there, UNTIL NOW!! The Gross Incompetence we experienced getting my very well maintained vehicle serviced was beyond belief. During there Inspection found almost $7000 in repairs that were in dire need of being done. Small problem, half of the things, they did themselves within the last couple years. At least if your going to rip me off for Needed repairs, you would look at the ones you already charged me for. And $40 for wiper blades! The same ones from auto parts that are $5. I know, because I just replaced the wiper blades myself a few months ago.

The staff is professional and nice. The service performed on my vehicle, I wish could be explained better. When calling about something that have may been overlooked, please offer to have it looked at again.

I recently had a poor experience which I would like to share. I usually refrain, but this was outstanding in that regard. My vehicle was there for 2 weeks waiting on parts. I was given a different eta every 2 days or so. I was not offered a complimentary rental despite the fact that one of the repairs was specific to a recall. I had to borrow a family vehicle. Lucky for me, that was an option so that I could continue to get to work. My car was returned to me only after I paid in full-and afterwards, my insurance company refused to pay the full amount of the claim, citing up-charging in parts and labor. Which brings me back to service. When my car was returned, the old, broken parts were not disposed of. My car was not clean, but rather the car parts left in the floorboard of my passenger side for me to dispose of myself. Based on what they charged for labor, the courtesy of clean up would have been the very least they could have done.

Work was done on time and the staff are very friendly and helpful.

The buying process was perfectly cordial. My situation changed and I needed a larger vehicle very unexpectedly, so I traded the 2020 Hyundai Tucson Limited I had purchased from Haselwood Volkswagon in 6 weeks later to another dealership in this auto group (for $3k less than it was sold to me, which is a story for another day).I contacted the Finance team at Haselwood Hyundai to request cancellation of the extended warranty and Perma Plate (which was never applied), and was told it wouldnt be an issue. It has taken 15 days of incredibly frustrating communication, prodding, and multiple trips to the dealership and the warranty/Perma Plate is STILL NOT CANCELLED.I will never purchase another vehicle from Haselwood, and my recommendation is that you not either.

Great experience!!! Go see Max in sales and Austin in finance for all of your car needs. Walked in in the morning and left in a timely manner with exactly what I wanted. Whole staff and place ran smooth and the whole thing was easy.

Be careful. Theyre great until you buy. Dont go back for maintenance. Its horrible

My salesman Max and finacial corespondent Austin made the whole process a breeze. The experience was awesome and I am in love with my new car. I recommend going to them to everyone who wants to shop at hasslewood VW/Hyundai or any part of the west hills auto complex.

Greeted promptly upon arrival. Check-in was quick, friendly and professional. Service was thorough and also efficient.

We were brought over to this dealership from one of the partner dealers and had no intention of buying a Hyundai but the staff there were able to show us several vehicles and got us set up with a beautifully equipped new Palisade. Dawn was extremely helpful and offered a no-pressure experience that we really appreciated. Don was awesome in getting us set up on the sale and out the door quickly. We would definitely recommend this dealership to friends and family and will buy from them again for certain.

Took 3 visits over the course of a year to fix my AC trouble. In the span of the year my extended warranty expired so it ended up costing me a big chunk of money for two of the service visits. Wont ever spend anothe dime at Hazelwood.

Sold a car here for a navy friend over seas. We came in three times and was turned away over missing paper work despite speaking to them and ensuring that we had everything we needed. When finally selling the car had to wait more than 2 hours for financing due to people who were purchasing vehicles getting priority. Almost forgot to mention we had an appointment that was seemingly meaningless.

6000 mile maintenance on my Kona. They tried to charge me over $65.00. When I told the rep that the maintenance was free he just took me to my car; no questions asked. Now what are the odds that a Hyundai dealerships service department isnt aware of Hyundais free maintenance for 36,000 miles? About zero. I believe that they were just seeing if I would pay. Then I get home and review the invoice and realize that they didnt do the tire rotation thats supposed to be part of the 6000 maintenance. So they didnt even do the entire free maintenance that they tried to charge me for. Draw your own conclusions.

Like other people have posted, dishonest and try to pretend like the prices are limited time to push a sale. Lying about options in a model they dont currently have stocked to attempt a sale of one they do. Ended up going to the dealership in Renton who were very straightforward and honest in comparison, left with a car for very literally 15% LESS than this one marked for the exact same car same trim. I rarely review but I hate the dishonesty that is so pervasive in stealerships.

Excellent customer service professionals. Made me feel like taking care of my car was their most important duty of the day!

Thank you to everyone at Haselwood Hyundai who made the purchase of my new Santa Fe a positive experience, end to end. I love the vehicle!

I dont often post reviews. However, the staff was warm and welcoming. They explained my options and provided a great expierience.

My husband and I have bought multiple vehicles from this dealership. I have owned three Santa Fe’s, he owned a Sonata, I had a Kona which I loved but wanted something a little bigger so we just purchased a 2021 Tucson limited. It is beautiful stylish and handles wonderfully. My sales man Tyler was great he was very helpful and answered all my questions. My finance gentleman Edwin is truly a wonderful person

Do not beleive anything they tell you, whatsoever. The common thought is that dealerships yank you around and BS you, but my lord thia dealership took the cake. Was told that a certain car didnt have an option, and that they couldnt order one in, attempting to push a used car. Called other hyundai dealerships, shocker, the option is available and there was no problem ordering one in new...

Have called several times for service, but get sent to voice mail, and they wont call back to schedule.. Maybe if I had bought a new car instead of used might get better response.

Wonderful experience. Very professional and they practiced safe guidelines instituted by the governor to ensure customer safety. Went above and beyond to make sure I got the full military rebate. Upfront with pricing and willing to be open to my suggestions and negotiations without pushy sales tactics. I got a good deal and so did they. Thank you to Luke for all his help!

Set up a test drive for the veloster N. Because I was obviously interested in it and wanted to make my final decision of trading my current car for it after the test drive. The sales lady that helped me was friendly. BUT!!! Whoever approached me, which was probably a manager there, taller male maybe 6 ft tall. Came up to me and rudely stated! Well we just don’t let anyone test drive our sports cars. Unless you’re trying to buy it, understand. As my mood literally changed from comfortable and welcoming to IRRITATED AND OFFENDED!!! I took my keys and left very mad. How unprofessional that you advertise a vehicle to be test driven, set up an appointment with me than waste my time! By saying I can’t test drive a car that was advertised unless I was trying to buy the car. Which makes absolutely no sense! I’ve tested the Kia stinger with no hassle and that car has over 300 horsepower! Why would I ever buy a car without test driving it. No worries I went to Toyota and there amazing friendly staff got me into a car I wanted. Whoever the manager that approached me with rude intentions should find a new job because you sir definitely are not fit to help people. I will never go back here or recommend this dealership to anyone. I had intentions of buying because I was interested, you’re actions lost a customer and gained a negative honest review. I hope no else has to experience this place like I did. Go somewhere else, you won’t regret it.

This review is for the service department. I took my Hyundai in because of a problem that involved the battery/alternator/charging system. Had the appointment, they gave me a rental car prepaid for one day. I made everal phone calls over the next 4 days without being given a prognosis then they said my car was ready to pick up. All they did was order a battery from Seattle. My part of the rental car was almost $350.00. If they told me it was the battery I would have used the rental car to pick it up and save the rental fee. Wont go here for any reason again.

Took my wifes Tucson in for an oil change. The service rep was nice enough to inform me that the 30k maintenance was overdue. They took care of it for me with only a limited extension of the time I was planning on spending that morning. Car returned clean and maintenance completed.

Always superior service at Haselwood, Nina Shaw never fails to make us feel as appreciated and important during service visits as when we are actually purchasing a vehicle. In my experience over the years, that is a rarity!. Nina is always professional and courteous, even when the counter gets hectic and busy, and she always LISTENS to us. Thank You!!!.Truthfully, everyone weve ever dealt with at the service dept are very professional and polite.

My issues have been resolved with Haselwood Hyundai.

Haselwood Hyundai was great! One of the best car buying experiences thanks to Joel, my sales person. He was very knowledgeable and had a fabulous personality. I will definitely be buying all of my cars from him.All of the staff were nice from the manager, Keith to the finance person. Highly recommend Haselwood Hyundai!

This is not a good place after you make the purchase of the car and the purchase of the warranty. When it is time to utilize the warranty, no knows why the other person does not have the paperwork, when asked to come in and they will straighten it out with you, you are then ignored for well over an hour and leave ! Was not the first time this has happened or the first person it has happened to . I have been treated far better by smaller companies and will NEVER recommend anyone here again!

Ive always had a great experience coming here. Every member of the staff is beyond helpful & friendly & try their hardest to make sure youre comfortable while youre there. Definitely recommend going to them for purchasing & maintaining your car!

During these pandemic times Hazelwood. Hyundai provided excellent service while providing safe working areas for staff and customers alike. Excellent service from technicians and Hyundai service people alike.

I have a 2015 VW TDI (selling it back at Haselwood in April). I found the EXACT car that I wanted in Bellingham at the EXACT price (5k under MSRP). They didnt hassle me to buy from them or pick a car on the lot.Instead, they said give us 500 upfront to secure the car. Give us 2 days to get it here for you, inspect it, and detail it. In the interim they said lets look at any further discounts or options to buy the car for even cheaper. Who does that???From buying the car with Patrick and Luke, to walking into the finance office and allowing me to call Navy Federal to get my loan right then, I cannot complain for even a second.Buy local! Work with this team! At least come in and have a coffee or some free food and let them educate you on the products that they sell.

Huge thank you to salesman, Scott Conner!! Very knowledgeable, professional and personable. I would most definitely use him for any future car buying at Haselwood Hyundai.

Had the pleasure of working with the sales associate Michael this Labor Day weekend over several cars to find the perfect one with an absolutely killer deal. He was very patient and super motivated. He dealt with all of our shenanigans with class.

Excellent service as always. I have no complaints, totally happy. Thank You.

At first, I thought I was so lucky to have bought from this dealership. They seemed honest, family friendly and customer service oriented. I bought a brand new Santa Fe from them and paid extra for the all weather floor mats. I made sure to request the trunk/back liner because I have a dog. They told me they were on backorder, so it would be a few weeks before I received them. I was fine with that. Well...5 months later they hadnt shipped me any mats even though I had already paid for them. So I called...they apologized and said it would be a week (they forgot to order them). When they arrived, all that came was the front liners, nothing for the back. I called, internet chatted, left several voicemails, emailed the customer service manager 2 times and no response from them. So, I drove all the way down from Marysville to Bremerton to talk to somebody in person. I showed up, they apologized and filled my gas tank for my troubles. I met with a guy named Don, who handled my situation. I explained everything and he told me he would make it right. A day later, Don text me and told me I needed to talk to the customer service manager named Mike. I responded with why? I drove 2 hours to talk to you guys, cant you relay the message? Now you are making more of a headache for me after I drove there 2 hrs one way? No response from Don. I was extremely disappointed in the level of customer service they gave especially since I spent 28K with them. I work in retail, and I would have resolved this situation myself instead of forcing my customer to keep trying after they had attempted of 5 times themselves. Needless to say, they finally did send me the back liner after I spoke to Mike but I would not recommend to buy from them. I bought the extra package including oil changes, but wont even bother taking it to them. They can have my $400 dollars because it isnt worth dealing with them. Ive found that the Everett Hyundai dealership has much better customer service.

Very helpful and friendly. Not pushy with sales. One downside is the waiting area can get pretty crowded but thats just because of their popularity.

Good reception and communication at entry. Social distancing well used. Prompt and polite service writer, who invited me to waiting area for coffee. She came out and checked on me and let me know were they were on service and how much time was left. Professional exit, copies of paper work for my files, walked me to my car.

Haselwood Hyundai, serviced my 2012 Black Hyundai Elantra GLS, The Staff did excellent job, they provided me a free rental for the day and I will definitely purchase my next Car from Haselwood Hyundai Volkswagen in Bremerton.

Very courteous and provided a shuttle home and back again when my car was ready. They did a thorough checkover of my car and found my brakes needed to be done soon and gave me a quote. There was no pressure at all.

Service went well, was courteous and efficient. I was notified of the progress. Impressive assistance with all facets of visit.

My Hyundai Veloster received excellent care at the recent visit. Thank you to everyone who worked on it, and thank you Nina for being so upbeat and friendly!

I have brought my car here for service three times. Each time the staff was professional helpful and efficient. The work was done in the estimated time. I was given rides to and from when needed. I liked the small waiting area with free coffee, water, snacks and popcorn. I would have liked free WiFi.

Somehow I got extremely lost on my way there.. They were very patient with me and pushed my appointment back! They were so helpful and answered all of my questions also they were super funny and kind to my eight-month-old son. In the middle of my car getting serviced I had left the diaper bag in the car and one of the guys at the front desk just ran and grabbed stuff from his car to help me out honestly it was a really great experience and I only plan on coming back to these guys from here on out!!! this was my first visit!

This dealership is top notch! I have purchased and serviced my cars here for years and they never disappoint. Haselwood Hyundai keep up the good work. Update for 2021: So much has changed here for the worse that I have to lower this review to one star since this place doesn’t care about its customers anymore.

I have been using this shop for many years with most of my vehicles both Hyundai and VW. They are always professional, they always remember repeat customers. Unless there are major changes at this shop, we will continue to return and service our vehicles here.

We took our vehicle in for some wiring issues. Our service consultant, Nina Shaw was great to work with! She has worked hard with our warantee company to make sure the items were covered under warantee wherever possible, and also kept us in the loop of the progress. The experienced technician has displayed attention to detail to make sure our vehicle was fixed properly. This particular job was a big job because a major wire harness needed to be replaced so we wouldnt have on-going issues with our vehicle wiring. Overall, our experience here with the service consultant(s) and technician(s) was very professional. I now feel I can trust them whether I take in our vehicle for minor maintenance or a problem that seems major. Thank you.

OLD REVIEWI initially leased my 2015 Genesis from another dealer. I started coming to Parr/Haselwood for service because it was much closer. I have always received excellent service from this business. I later purchased this car through Haselwood.Furthermore, I have experienced outstanding warranty care from Hyundai. They really stand behind their products.Would strongly recommend to anyone!NEW REVIEWI have stopped using Haselwoods Service Dept. Apparently, there has been a big change recently.They dont answer their phone, nor do they respond to messages left on their voice mail. I gave up and drove down there to make an appointment for warranty work in person (90 mile roundtrip). I was given an appointment 3 weeks later. I showed up for the appt and was told they could not complete the work because they didnt have the necessary parts!I sent a letter to their General Manager and laid out all the problems I experienced with his staff - no response. I no longer recommend them - they have convinced me they dont care about my business.

Just like any other car dealership there will always be some sincerely good and helpful people working for the company.

Bought my Hyundai Tucson here. We feel we were treated fairly and received a decent deal. I had my first oil change here (free) and the service was decent but slow. I was on time, there were 3 check in staff, and I waited more than 15 minutes to be checked in. The whole process was about 90 minutes; 3 x longer than Jiffy Lube.

The dealership was clean and very polite . Snacks were available and bottled water. The oulchange went fast even though they were busy and I will go again

Alex, our sales person, Chris and Jim were all excllent people to work with.The experience was above and beyond what we could have even asked for, from listening to our needs and even staying with us past their closing hours, I would highly recommend!If I could rate over 5 stars, I defiantly would!Also, we love our vehicle, so that’s a plus 😉.

I have used PARR VW a lot for service and vehicle purchases, and have always had great experiences, so I referred a close friend of mine to them (now Haselwood) for a purchase not too long ago. I was told to expect a referral check, but here its been over a month, and nothing... Should I be referring elsewhere.? Did things change when Haselwood bought out PARR.? Do they no longer want referrals.?

Great experience at Haselwood Hyundai service department yesterday. They made the process easy and efficient. Friendly and excellent customer service.

Made a phone call describing what I needed in a truck. Caleb Gardner returned my call, and in less than a week found what I needed.Even though I bought used, the vehicle was spotless. They gave me an awesome deal on my trade and an even better deal on my new truck.Very military friendly, professional, and not one of those buy here, pay here places.If you go in, ask for Caleb.

Quick, easy, polite and with all the safety measures that is needed right now.

I find it better to be here at the Hyundai service department then I felt at the Ford service department. The Ford service doesnt understand how to fix my Hyundai Tucson and I had to have my time done over again within 2,000 miles after Ford promised that they did do the job but I found that my time belt was OLD after I had problems with my Tucson on the road choked and burned rubber scent and couldnt make it past 40 mph. I have been trying many places for this truck and I feel that I should trust the maker.

Its always good customer service when I come in fo2an oil change or any other time.

I recently had a problem with my 2007 Hyundai and the crew worked on it tirelessly to find out what had happened. It took several visits but they were finally able to discover the issue and replace it.Thanks to all those who worked tirelessly on this issue, from the service area to the mechanics who found the problem and did the repairs.Jesse, Brett, Jason and Nina along with the mechanics!

Nice people got right to work on my car no waiting

Quick, professional and very friendly service. EXCELLENT price and value.

Our service rep Jason was great, kept us informed on everything.

Not everybody here at his dealership is a rockstar but the ones that care/have any idea about what is going on, are truly awesome. You are fairly limited on options to get dealership work done on your car for Volkswagen and/or Hyundai in the area so I would definitely send you their way for any and all troubles.

Unprofessional, rude and disorganized. I made an appointment online and received a confirmation email. I showed up on time as scheduled and they claimed they couldn’t find my appointment and stated more than once that they “hated their online system” and it wasn’t reliable. They suggested I wait and they’d get to me when they could. No thanks! I spoke to a manager by phone and she tried to claim I changed my appointment date. This never happened, I made the appointment for my day off of work and had no reason to reschedule. I’m new to the area and will find another place to take my car.

Service department is always knowledgeable, professional and timely. We have been having our vehicles serviced here for over a decade and will continue to do so in the future.

Dont get fooled by the advertised prices on their website. They actually add more mandatory accessories and give you the price only if you take financing through them. Dont travel to them unless you get the final price in writing

Thank you Hazelwood Hyundai for sending that key fob to me in such a short time. I ordered it Friday and had it by Monday. Now I can drive my car again.

Recall was completed and a check engine light came on when driving home.

Please go to a different dealer. After 6 months of having our car the dealers have broken my bumper, taken 4 appointments to fix. I was sold a maintenance package and they will tell you, you can use it anywhere and that is only for this store. I have for over a month of trying to contact the GM been told he will get back with me. He has never called. I feel like Im an annoyance for just wanting a refund for something we cant use because were military and getting stationed in FL. Way to treat the people who serve your country.

The managers are nice and helpful, you can tell they really care about customers, however some of the lower tier employees seem like they could care less, I dont use their service department, I simply dont trust them

Did a great job of keeping me in a newer car in my price range!

Great service as always! Brett is the best!

My tire lite came on, so I took it in. 2 tires were a little low, I scheduled an oil change for this Saturday. Great attention, friendly ando willing to help.

I stopped in to the service department without an appointment and they got me right in. This was one of the best experiences I have had. Thanks again!

They were friendly and got the work done quickly. As they always are.

Although we originally had an issue with service, they took full responsibility and made it right. In the end, it was a great experience.

Service & check in wS uber friendly efficienct and truthful

Had cars repaired here many times. Always friendly, honest and thorough.

Kyrsten is awesome! Got the perfect car at an unbelievable price. Love it.

Great place to shop recommended to a friend

Very good. Excellent

Kyrwas amazing and so helpful! I will definitely go back!

My service representative was excellent.

Thank you Nina for helping through the entire process with my car!

I dont like liars.

Purchased a brand new car back in 2014, it was a 2015 hyundai elantra, At the time i purchased both GAP and extended warranty under the premise that i would be able to refund both back if i paid the car off and sold it and never used either. Back in Nov of 2018 i sold the car and went into the haselwood dealership with proof to claim my refund. I sat down with a nice lady who explained to me everything was in order and we filled out paper work. Was told 2 weeks for refund to arrive in my account. 1 month passed and no refund. I called back and this time spoke with a gentlemen who said he was working on it and would call me back if there was any issues. Several weeks went by and i made several attempts to call the dealership and left voice mails. Never had one call returned. I began asking staff to not place me on hold or voice mail and to try and find someone to let me speak to over the phone with and every time it would send me to voice mail after 4 mins. Here we are in January i still have not gotten one phone call back or my refunds. I feel terrible knowing i recommended this dealership to both my parents who have purchased several 2018 models from haselwood. as well as my company who has been purchasing from them for years. I can no longer in good faith recommend haselwood to anyone. They are amazing of course when you are purchasing from them or attempting to get service but god forbid if you do you not come with a commission. Ill be making a drive out to the dealership to make one final attempt at collecting my refund before exploring other options. Plenty of other Hyundai dealerships to deal with outside of kitsap that may treat their loyal costumers better,

Great service department, customer oriented, great experiance

Service/Parts department charged 35.50 (parts) and 24.55 (service) for a single headlight bulb change. When I called to ask why it was so expensive and that I could buy two headlight bulbs for 31.99 at OReilly, staff just said that is how much they charge period. So two headlights would cost 71.00 just for parts. Very unreasonable in my opinion, it should not cost this much just for parts that I can less than half price at retail.

Great

We purchased a new Elantra from Haselwood Hyundai in Bremerton and had a fantastic experience! I highly recommend this dealership!

Still up in the air Ill tell you more later after my total car buying experience

Prompt courteous service and a comfortable waiting area

Emily is the best! Greatplace to do business with. Thanks!

Completeing with professional services needs looking into.

Bought my new car here a year and a half ago. I had a little issue with my car today and Jason squeezed me in to have it checked, same day. Took an update to fix it and I was on my way! Thank you for all your help!

It was an acceptable visit, I got a bit of pressure from the sales guys which I hated. But thats whats to be expected, and in general I felt I was treated fairly.

Best Hyundai dealer on the Peninsula!

Haselwood Volkswagen Hyundai has treated me excellent!! The people who work here are very friendly and easy to work with.

Great service, friendly staff, and the service center is amazing!