Worked with a very knowledgeable and pleasant sales assistant named Charidy. She had the phone I wanted in-stock, addressed all my concerns and answered all my questions. She looked up discounts and I was able to get a second phone for my wife for free. I am not the most phone savvy person so I appreciated her patience in explaining the functions. Nice to know that customer service is not a lost art.

Longest wait times because there is only 1 person most of the day. We have a business account with 18 lines and they can never find our account and always have to send us somewhere else to buy phones, activate phones or upgrade. When I go to other locations, they find our account easily, and sell us phones without any issues and can service our account just fine. Its only this location that has issues. I understand that 18 lines is confusing sometimes but just to not even try and send us somewhere miles away to service our account is frustrating.

I called ahead to inquire if they had the phone I wanted. Drew answered, confirmed they did, and put one to the side for me. When I arrived he was already ready to go. He answered all my questions, and both he and his associate (Im sorry I forgot your name) made sure I got the most out of my plan. They were very professional and got through the process quickly. Overall great experience. Im very happy with my experience and I highly recommend them.

David and the Manager Chris were awesome, they took care of all my T-Mobile needs. They got me a new phone and took the time to make sure everything transferred over. Go see them if you want excellent customer service and appreciation.

Chris (manager) did an awesome job of helping me get my Chinese phone working again now that I’m back in America. It was a huge deal and I couldn’t have reconnected with America without him. He’s awesome. Thank you, Chris!

Terrible customer service. Worth the drive to go to Logan.

I had problems with this place about 7 years ago. The workers were too pushy and wouldnt stop even though myself and my partner at the time told them to stop multiple times.But that was all in the past. I am extremely impressed how this business operates now. Complete night and day difference. The workers are super nice, they have helped me beyond belief. I can not recommend this place enough.Thank you to the workers for helping me ever time I need it.I only gave 5 stars because that is all I can give. I would have given them 100.

They are a rip off!

We had great service fast and quick . And best of all the lady addressed our problem and took care of it.Great great service.

We had an amazing experience. They went out of their way to make sure we were set up properly - and it took a long time due to a problem with my old carrier. But they never gave up, never complained, and got it done!

They give you the help you need and great at it

Rob was amazing and was able to help me with all my account and phone needs. Definitely will be coloring back to this store for everything.

I am in need of a new phone, but forcing me to wear a mask before I can go in the store isnt going to happen. I will be taking my business elsewhere.

I appreciate going to a store where the staff is helpful and knowledgeable. Rob helped me out, he was thorough, patient, and humorous.

Where do I start, pushy staff (when they actually acknowledge youre there) always lying about some new great offer that inevitably ends up doubling your bill. Always pushing you to jump when they cant figure out a simple problem (Ive tested them on this and sure enough it cant be fixed you need to upgrade yeah or I could just delete the app causing the issue) they let people who you didnt authorize upgrade their phones on your plan with out notifying you youll just find out on your next bill.I now go to Logans store they are very professional.

Rob is the best, he always takes great care of us. Honest, trustworthy, and great customer service!

Great service!

Literally just waited in line in the store for over 20 minutes. When your employee who greeted me finally became free he walked right Past me to help a gentleman walking into the store. I really needed help with my phone and to buy some accessories. Ive yet to receive good customer service at this location bit I am seriously considering going back to Sprint I may pay more but at least I got decent customer service. I am very displeased.

David helped us, although unenthusiastically. We walked in and he found out we were trying to merge too lines. He told us that we could do it by dialing some number. I had called the number the week before and they said it would be easier to just come in. The entire time we were the onlynones in the store and he acted like he had something else to do or somewhere else to be. I love tmobile. Would not recommend this location.

When I called they said that they had the SIM card I needed but when I went in the said the can’t give me it because because there system was down but I called

Refused me service for not wearing a mack medicaly I cant wear a mask one lung will not let me process enuff oxygen ..thats okay though my $1,500 for the new Samsung note 20 ultra will go online

Great and helpful staff... since the first time we step foot in here. Upgraded to iPhones. Thank you Nick!

David was super helpful, provided information without being pushy. Was able to answer all my questions and got my new phone set up and ready to go

Good guys here! They answered all my Iphone questions.

They are so much better! They are under new management! They are more professional and keep their promises! Very detail oriented! Will always go there for our business! Brigham City Rocks!

Best T-Mobile store Ive ever been to. Josh, the manager, bent over backwards to fix our bogo promotion mess up. Extremely frustrating in the moment when you hear you wont be getting the $900 you were promised. He went to work and fixed it for us. Was very impressed by the ownership he took of the situation. Love this store.

Great service! Fun employees. Very helpful. Talk to Tyler Juber. He is amazing at his job!

The customer service was great, but we went in to take advantage of a limited time offer and I couldnt order what I wanted because they didnt have the option to order. Walked in excited, walked out disappointed.

Pretty good experience, they got kind of upset when I didn’t want to buy a phone case from them and weren’t very talkative but besides that they weren’t too pushy and the store was nice and clean .

Dont take anything seriously...waiting 3 weeks now to get a problem resolved :(

Me and my dad went to tmoble and they didnt really have many options they are need better phones i needed to get a new phone and they where just not helping me at all. I am now in Ogden trying to find another place to get my phone😑😒😒😒😒😒😒VERY UNSATISFIED!!!!😒😒😒😒

I went into the store with very clear specific instructions. I was getting a new line of service not to be connected to My Husbands account in any way. Even talked to customer service about an overdue bill. Paid for everything same day was not offered the rebates or the promos and they put it on his account anyway. I was unaware until A MSISDN alert to me multiple lines were being connected. I have been hung up on disrespected had numerous HRS of OF MY TIME WASTED. Thought we were finally getting it solved yesterday on the phone with Christopher Lopez in Albuquerque Executive Response Team. NOPE NOT ONLY DID I NOT AGREE WITH AND WAS ASKING WHY THE CREDIT DEPARTMENT DID NOT VERIFY MY IDENTITY I WAS TRANSFERRED MID SENTENCE TRANSFERRED AGAIN TOLD BY THE SUPPOSED CREDIT DEPARTMENT THAT I COULD NOT HAVE MY OWN INFO THAT THEY WERE NOT GOING TO GIVE ME MY INFORMATION SEVERAL TIMES AND THEN HUNG UP ON AGAIN

Because of the cost and the customer service, these guys are my new cell provider. They were great.

Great service. Very fast

My experience with this store has not been good!! They are very irresponsible there and the last big phone mistake they made they tried to blame it on me. I am not happy with my experience there, Id go to another T-mobile store if I was you.

Friendly, knowledgeable but not pushy.

Walked out after waiting 30+ minutes to get help. 2 employees with 2 people in there and nothing was getting accomplished. I will make the extra trip to Ogden to get what I need done.

Ill take the extra trip to Ogden to deal with an actual corporate store instead of dealing with these clowns!

Super helpful and nice thanks!

Great costumer service

Helpful and knowledgeable

Clean store, Employee turnover high

Nice phones

Very helpful

Very well

I just went to check what plans they had and I got a bill for $ 250, the woman had sold me a plan without my knowing and I had to go to the store to regularize everything, they fixed the problem but I lost a lot of time