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Hometown Ace Hardware
1511 E, MC 85, Buckeye, AZ 85326, United States
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Hometown Ace Hardware
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Ed
Review №1

I shop here when I am seeking expert, thoughtful customer service for difficult to find items. The idea of not having to pay for unnecessary plastic packaging for a few bolts is also very appealing. I can always count on the reliable and friendly environment at my local Ace Hardware Store in Buckeye, Arizona!

Ro
Review №2

Love, love, love this store! They have some of just about whatever youre looking for. I purposely make a point to stop there for ALL my needs. And the customer service is on point ALL the time. Staff is ALWAYS available to help you out.

St
Review №3

Not the friendliest store for a “hometown” store. Seems like they want to charge restocking fees on everything. They seem to assume the customer breaks everything they try to return. Lowes is a little longer drive but the better customer service is worth the drive.Strictly a scripted response from Ace Hardware. Not offering a refund on a defective product is not actually a good business practice. A product exchange was not offered.

Ra
Review №4

Helpful staff. Went in searching for an odd screw size. The guy working the back area was able to find what we were looking for quickly and efficiently. Thanks yall! You saved my dining room chairs. Would definitely recommend a store like this over home depot.

E
Review №5

Its a quick stop for last minute diy and repairs, but it is a bit pricey...

Mi
Review №6

Fabulous. The guy working there found the 3 bolts I needed. Very helpful from the time you walk in the door.

He
Review №7

This was the worst case of customer service I have ever run into. I tried to return an unopened item the same day I bought it. The manager on duty(Michelle) today said I needed my receipt. Totally understandable. I asked if they could look me up through my ACE rewards number. They said if I had my receipt that I would be able to see it said warranty exchange only. Which makes sense if its opened. But its clearly unopened and then they printed me a copy of my receipt to show me what it says. Sure enough it says Warranty exchange only. Which makes sense if its opened. Posted at the register it says that return policy is 21 days with an unopened box with receipt. So now they have printed me a receipt which means I fit all of their criteria. So she pointed out that its also says on the printout next to the register that it says at managers discretion. So she said she didnt want to do it so they werent going to do it. I decided to play her game. Lol! So I told her I wanted to do a warranty exchange. She said whats wrong with it? I said I dont know it just doesnt work. She can clearly see that its unopened. She asks again whats wrong with it I said its broken. So she opens it up and can again clearly see that its still in the original packaging twist tie still on the cord. 😆 Michelle says what do you want to do? I said I want a new one. She says ok let me see if we have another one. She said that was her last one and shes going to have to order me one in. I said perfect when can I come get it? She said it will be here on Tuesday!! 😆🤣😂 So I took it to the location by my house and talked to a sane manager and they returned it for me. She wasted about half an hour of her time, her cashiers time and my time for no reason. Michelle of the stupidest people I have spoken with in a long time! I guess she felt like she had some sort of power over the situation. I had fun with it. Wouldnt recommend this location but if its an emergency and you have nowhere else to go I would highly recommend waiting to speak with a more qualified manager if the need arises and Mich is on duty.

Sh
Review №8

Great for things that the big places dont have. Family oriented. Live the hometown feel and not the corporate overlord feel.

Ne
Review №9

So glad we still have this store in our town! Everyone is so pleasant & friendly!

Ra
Review №10

Great home town Ace and the staff is pleasant and very helpful.

C
Review №11

I purchased a tub drain extractor that I had been looking all over for, ace had it so I was ecstatic! I get it home, take it out and my drain is too small for the tool so I decided to take it back, literally 2 hours later. 22 dollars for something I will never use makes zero sense to own, if I was a plumber or even know someone who was then maybe it would be different! They said they can’t return it because it’s a plumbing item and they are not returnable. So the receipt says in one place, no return without receipt, another place no return then at the bottom 14 day return policy subject to re-stock fee. Confusing I know, I see both sides, someone using it and bringing it back but I even brought the drain in so they could see that it would not fit, so they know I wasn’t lying. The gentleman I spoke with said it’s posted in the store but that is just a way to not make them liable, I understand. They said, sorry, nothing they can do. Would it really be that big of a deal to return it?

Ce
Review №12

Ive been here a few times now and every time I come everyone is nice, helpful, and eager to help you find what you need. I really like that its small so theres people to actually help you not like going to the HD. Plus they have cool hats.lol

Bi
Review №13

Only the second time Ive been in there both times have been a pleasant experience always seemed to have what I was looking for and helpful to boot

De
Review №14

Very knowledgeable staff and extremely helpful...

Na
Review №15

Didnt have what I needed, but very friendly staff and very helpful

An
Review №16

Great place. IN N OUT FAST👍

Ja
Review №17

Great place to shop and its local. Plenty of staff to help you find whatever

Da
Review №18

Definitely had what I needed. Thanks

ex
Review №19

Great friendly staff and its better than the walts ace hardware witch I will not give my money too agian but home town I will definitely come back and buy there!

Li
Review №20

Very helpful staff, very personal service. These people are super friendly and the prices are great. So much nicer than the large box stores.

Vi
Review №21

Very frendly

Ro
Review №22

Ace has the best people working from the people who check you out in front all the way to the back where the people help you find what you need. They always come up with a useful needed helpful hand. I love going to ace its always fun and I always get what I want and never waste my time you guys are great keep up the good work

Ja
Review №23

This is a great and friendly ACE. AWESOME STAFF!

Ta
Review №24

The owner of this business MICHELLE WENNBERG is the most disrespectful woman I have ever met. Shes rude, talks down to others, and is a crook. The business practices she upholds in this establishment are shady and dishonest, not to mention a safety hazard to shoppers. Please take your business elsewhere, this lady does not deserve your hard earned money.

Al
Review №25

I was looking for a specific seed pkg, they checked for me and held it until I could go pick it up. Very friendly and helpful staff. I love the small town feel of this store. They have a little bit of everything here.

Ke
Review №26

Best in the Valley!

Ti
Review №27

The big guy with all the tattoos, was the smartest, most helpful hardware employee Ive ever met!!

Gi
Review №28

Very respectful and helpful

Ca
Review №29

If you need it...THEY HAVE IT!

Ja
Review №30

Ace is a state with friendly people, that know their stuff.

La
Review №31

The name says it all. Hometown has friendly and helpful associates.

Am
Review №32

Love the small hometown feel I get when shopping at this store. It feels just like it would have 30+ years ago. The staff have always been friendly and helpful. Perhaps too helpful for someone like myself, but better to be overhelpful than nowhere to be found like some of the bigger, busier stores. They almost always have what I need, even when its a bag of dog food. Would go here over Lowes/Home Depot/Walmart any day as long as I could make it before they close. Hours are tough to deal with, but that adds to that small hometown feel!

Ch
Review №33

Excellent always has what I want and need thanks

Ji
Review №34

Great customer service and a great selection of things you need

Sa
Review №35

First time going to this location and it will be my last. What horrible customer service! The older ladies working there are absolutely rude and disrespectful. I have never had anyone follow me everywhere I went. I have no idea how this store stays open. This place needs to go out of business. I suggest you save your money and go to the big box stores. There less expensive and actually provide customer service. WHATEVER YOU DO NOT SHOP HERE!!

Mi
Review №36

Great friendly people God bless all of them

He
Review №37

This store is very friendly and helpful...if they see you kind of lost they are right in front of you for help and service as soon as you walk-in the store.

Da
Review №38

I liked it here believe it or not.. The staff were very helpful and friendly. The store was clean, items were easy to find. Cashier was cool, he answered all my questions and then some..

Pa
Review №39

Nice friendly place they found what I was looking for, they helped me alot

Pa
Review №40

You know Ace has always had good selection of hardware, but for me the customer service is the best no wandering up and down the isles looking for what you need, the staff take you to the Isle and show you the location of what you are looking for they rock!

Al
Review №41

Close by nice staff

Pa
Review №42

Good JOB Gabe ! Its too bad everybody didnt have a good positive attitude patience and the ability to handle situations light Gabe. He took the time to get what I need to fix my generator and did it with a smile. Keep up the good work.

Da
Review №43

This is my favorite ACE Hardware of any that I have been to. Great service!

Ji
Review №44

Friendly helpful workers .

De
Review №45

Handicap accessible, family friendly and family run. Full array of necessary materials for the family home project or the business need. Paint, screen re- pair, custom drawer pulls, Arcadia door accessories. Yard work needs or household repairs. They have it, can order it or tell you where to find it. Staff members are great, friendly and helpful.

Ro
Review №46

This place is freaking awesome friendly employees and no matter what you ask for it seems that you have a little bit of everything Ive been here quite a few times and never heard the word no we dont have it or no we cant get it

Mi
Review №47

This place is great. The helpful staff was ready to assist, I found everything I needed for a complex job. I forget sometimes that a hardware store like this will have a much better selection of hardware than a big box stores, but they do.

Be
Review №48

We have never been in this store when we have not been greeted and helped. We will pay a little more for great customer service. Have always had what we were looking for. Quick, polite, courteous.

Sa
Review №49

Great customer service. And because its my hometown hardware store.

Me
Review №50

Very nice store. Great selection, even some regional and seasonal favorites! Very helpful and friendly staff!

Wa
Review №51

Tiny store but packed with the essentials for all the several projects I had to take care of today. Super helpful staff or they thought I was stealing and were hovering all over me 😄

Ca
Review №52

Fast in & out with helpful people

je
Review №53

This is usually where I end up when Im looking for that special part!

Ti
Review №54

Staff is very knowledgeable about the products they sell. Very friendly & helpful. Willing to make your visit a good experience.

Mo
Review №55

Great Hometown Store! Always good customer service. Wide variety of materials. Convenient location.

Ka
Review №56

Awesome customer service and great with screens !

Tr
Review №57

One of the cashiers was very rude to my mother and me from the moment we walked in. Seemed she reluctant to help us and had a poor attitude. The younger cashier was pleasant. I called prior to arriving to be sure they could cut glass for me and the young lady was helpful. I only wish she was the one to assist us while there. Once the rude cashier set the tone it was very uncomfortable. Needless to say we were eager to leave. From now on we we Ill take our business elsewhere. Which is sad to say because Ive always been a customer of ACE in all the cities weve lived and loved the neighborhood friendly feel and wonderful service. I do not recommend this located.

Li
Review №58

This is where Ive been going to get my household and home maintenance items. Quiet, friendly and always have what Im looking for.

De
Review №59

Good costumer service.

Cl
Review №60

Great customer service always helpful will be recommending to family and friends keep up the great work dont let me down ...

Sh
Review №61

I love it here...everyone is always very helpful and friendly here. It really has that hometown feel. Keep up the great work

Na
Review №62

Friendly and informative service!

Ca
Review №63

Staffs were nice and easy to approach.

Pe
Review №64

Helpful and knowledgeable employees.

An
Review №65

My go to place...such friendly and helpful customer service.

Be
Review №66

Good place for shopping the had a shower head that a guy was looking for there at habitat where I met him but the lady that was working there didnt trust me so I left

Os
Review №67

You never know what they may have for your needsAce is the place

Ma
Review №68

Didnt gave what I wanted so I went elsewhere..like to support businesses in my town

Va
Review №69

Quick and available help. Didnt have what I was looking for though..

QU
Review №70

Great company, people are helpful and very friendly. Will keep going back.

Vi
Review №71

They didnt let me return a compressor that i had the receipt for. I bought it the day before. I recommend not buying anything from a store that wont return an item with a receipt . IN RESPONSE TO YOUR REPLY....I called the main office and they informed me that the store was in the wrong and should have returned the item.

El
Review №72

Great service, always friendly and always available to answer your questions! Keeps me coming back!

Dy
Review №73

Always very helpful as soon as you walk in!

Mi
Review №74

Favorite man toy store

Ka
Review №75

Always friendly staff and willing to help if you cant find something

Da
Review №76

Very nice staff. Treat you like family help you find what you need or help you find another solution.

Ri
Review №77

Excellent service at all times. Greatly stocked with whatever you made need.

tr
Review №78

Id give zero stars if I could. Mitchelle the manager I assume was completely rude and made it out to say I was a liar when she never asked anything about the item I was returning. Then proceeded to make snide and derogatory remarks to me and my husband and say that we didnt want to support local schools because we didnt want to exchange what we got for something else in store. Then after the refund was complete said they had to charge us a restocking fee at their own discretion so they choose if they want to charge you a restocking fee or not. They asked if I was the reason my husband had to return the item. I nor my husband will shop here again. They charged us $25 for returning and said that they lowered it so we wouldnt be mad at them but the paper on the register clearly says its up to them to decide to charge a restocking fee not that there is one.

Mi
Review №79

Best place to find whatever you want n at a good price.

Ca
Review №80

Always great service and friendly, helpful staff!

Th
Review №81

Friendly place. Prices are a bit high but thats do to the chain as a whole. Has what is need if they dont it can be ordered!

Kr
Review №82

Cashier threw 3 of my 4 pack of batteries away instead of bagging them. I called 10 minutes later but she said the garbage had already been taken out. I only was able to use 1 battery of a $12 package. I always shopped there before this but probably the last time today.

ja
Review №83

Great place and friendly and really help full

Ja
Review №84

They will help you find the best resolution to your project ideas😁

Je
Review №85

Family owned and operated. Excellent service excellent products. They treat you like family here.

Ke
Review №86

The business owners conduct unethical transactions with no remorse. The unprofessionalism is outrageous and appalling. I wouldn’t give them business if my life depended on it.

Ch
Review №87

Awesome place. Everyone is very helpful and if they do not have an item in stock they can get it in the store quickly.

Pe
Review №88

Great service, friendly staff, and quality products.

li
Review №89

Always friendly and helpful.

Pa
Review №90

Great service

Ro
Review №91

Everytime I go to this particular store... Im treated as if Im a....SHOPLIFTER.... AS SOON AS YOU WALK IN A BIG GOON IS AND WATCHING EVERY MOVE YOU MAKE.... PRETTY SAD WHEN A LOCAL NEIGHBOR OF THE COMMUNITY IS TREATED LIKE THIS.... THEN WHEN A FEMALE MANAGER STEPS UP... SHE ADVISES YOU TOO NOT COME BACK AND YOUR NOT WELCOME IN THEIR OVER PRICED AND....... UN-EDUCATED STAFF... WAKE UP PEOPLE.... CUSTOMER SERVICE IS EVERYTHING.... AND THIS PLACE HAS NONE.....

Je
Review №92

Great place! Girls are friendly and helpful!

Jo
Review №93

They make replacement screen doors! Awesome service, affordable. Thumbs up to Alberto.

Ke
Review №94

Good selection of things

Da
Review №95

Excellent. I called ahead to buy Spic and Span. They checked the shelf for me before I drove 30 miles. Also $6.99 compared to $11.95 on Amazon

Ro
Review №96

Limited to space,not a great selection.

De
Review №97

Re-did the store, looks nice but they moved all the stuff around on me 😜

W
Review №98

Very helpful, friendly and knowledgeable staff. Will absolutely go again and reccomend to others

Ch
Review №99

Very friendly and great customer service.

To
Review №100

Always great service they carry everything that the large places that I carry you get personalized service

Information
4 Photos
100 Comments
4.5 Rating
  • Address:1511 E, MC 85, Buckeye, AZ 85326, United States
  • Site:http://acehardware.com/store-details/16969
  • Phone:+1 623-386-2833
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–5PM
  • Friday:9AM–3PM
  • Saturday:7AM–7PM
  • Sunday:7AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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