Great selection. Staff fairly knowledgeable. There is a Wait to be helped due to shortage of help and how busy the store always is.Employees are required to wear masks. Customers arent required but some still wear them. I know I do. I am glad to see that they are making efforts to ensure 6ft spacing while in line. That was one of my recommendations in my last review and it is nice to see that it was taken seriously. Geek Squad and extended warranties right through the store is a plus.

The Geek Squad at the Hamburg Location were terrific. Purchased a new laptop and they transferred all of my old files onto the new one. They then assisted me in setting it up. Once they verified everything had transferred they refurbishing the old laptop so my niece could use it.

My daughter and I went in to buy a record player. Selection was slim but she bought some great albums at a decent price! Friendly and helpful staff!!!

One person seemed interested in helping the others didn’t. The one that wanted to help was the store manager Tim and didn’t know what an Ethernet cable was. The others that helped after taking over lacked personal skills, selling skills and the ability to mitigate customer questions and create a feeling that it didn’t mattered the customer had a good experience. Instead they came across as haughty and talking down to people. I run a 200 million dollar sales business and wouldn’t hire and if then to sell for me.

Front desk person was helpful in directing me to phone chargers.A employee named Moses was a great help in showing which phone charger I needed to buy.Was Friendly and Polite.Overall it was fast and pleasant service.

First time in this particular store. Waited for someone to help... Nothing. Had to go ask someone for assistance and when I finally got it, the employee wasnt really useful. Found a lot of interesting things on my own, purchased a few. Positives: Lots of inventory, great selection, fast and easy checkout. Most customers were Covid compliant but I felt comfortable shopping anyway. Would return if needed.

Staff was very helpful very nice. However they did not have a registered open so they were doing returns customer service and cashing out All the same place which made for long wait times for a quick cash out

Very upset with the way Best Buy does business now. No longer able to contact the store directly the service they are using are not customer friendly. This experience has turned me totally off ever buying from Best Buy again. I am dealing with the company for the air conditioner I purchased at Best Buy. I live too far away to just pop in to see if Best Buy is going to do anything for a brand new non working air conditioner..

Easy parking and many choices of all sorts of electronic items. Leaing the mall area is usually by an exit with a traffic signal

I had appt with Geek Squad. Arrived on time and they took me on time. Associate very pleasant and knowledgeable. Resolved my problem.

Many items were out of stock. The store wasnt overly busy but many departments didnt have employee coverage.Best Buy is Best Buy right? It was less of the experience it usually is, notably so.

Very friendly young man helps me pick out my printer

More inventory than Galleria Mall. Fast service

The employees were friendly and very helpful the day I was there. It wasnt very busy at the time but it is worth noting and recognizing good experiences too!

Helpful, friendly staff. Best price on a smart tv. Great open box deals too.

Great place. Have everything one needs for electronics. Service A+

I was looking for a specialty computer cable and one of the employees helped me out and gave me a few different items to choose from . I was super grateful for their help .

I needed a new phone and this place was the perfect place to get it. The guy that switched everything from my old phone to my new phone was so smart, friendly and helpful. He explained what I needed to do

They have all electronics items there and they will help u to make a good choice for what item u want to buy

Good to go if you know what youre getting.

A fine location for Best Buy. Have bought some big ticket items from them over the years and staff were super helpful in knowing what I was buying. Their repair team is top notch fixed up an old laptop from college and the things still kicking almost 7 years later. All in all a solid part of the franchise.

They had the new phone I needed and set it up quickly.

Came in was looking for 4 slice toaster. Young Lady came over, told Her as I couldnt find it. She helped Me, located it, purchased & left. Many TVS arrived too. Stop in & see for Yourself.

Nice store, needs more help.I was looking at cameras, and I looked for over a half hour. No one came and asked if they could help me. Sad!!!

The geek squad was great. Very friendly and knowledgeable.

Ordered something online but wanted to get my stuff earlier so I talked to customer service and they handled it. I was in and out in less than 5 minutes. Awesome

Staff is super friendly and helpful.

This Best Buy is very nice and the staff are very friendly. Once browsing an employee was there to ask if I needed any help within a matter of seconds. There are many great options whether you are looking for a laptop, keyboard, headphones, amazon echo products, phones, TVs, and many more electronics. The store is very clean and well organized. One of my favorite places to go when searching for some type of technology. I will say, before you buy a product, make sure you cant find it cheaper elsewhere. Sometimes best buy can be pricey.

Didnt have alot of stuff but what can u expect from the McKinley mall area the staff was extremely helpful

Employed are almost always helpfull

Always your go to store for personal electronics and accessories. Easy to get into and out of the store from the parking lot but the in the Mall entrance was closed, I assume because of State imposed Covid 19 restrictions. Its a clean and orderly well laid out store with helpful knowledgeable employees. With their Geek Squad help is just a call away. If they cant help you over the phone they can come to your home and get you back up and running. Its worth the drive for good service, with friendly knowledgeable staff and good quality, name brand products with very fair pricing. Give them a try with no worries about being pushed into something you dont want.

Always a pleasure to shop there! Workers know their stuff!

The sales person was awesome, very knowledgeable and very helpful to my needs and help me pick out the perfect laptop.

Found what we wanted, good thing we didnt need help, all associates ran away customers

Went for ink for my printer and there was hardly any on the shelves and associates were to busy chit chatting with each other to help me. The one associate I found completely ignored me and walked away.

Bought this at Best Buy. Used to have rabbit ears antenna, was good till everything went digital. My reception was come and go, Picture and sound would be distorted. I had cut the cord to cable a long time ago. This improved sound and picture greatly, I already had my Roku. Great selection. This was in my price range $42.00 tax included.

I was just looking today, not buying. The staff was very helpful, and not just pushing a sale.All questions were answered, so when the time comes, I will make a purchase.

I had the best help when I went in to buy my TV he made it very easy to make my decision.

Got my I pad there the one at McKinley mall had one in stock that was great

We went here specifically for a t.v. Adam approached us as we were entering the TV section of the store and helped us through the whole process.. He didnt try to sell. Me the biggest baddest TV around I gave him a $1000 limit and he sold me the best 65 TV for under that price and made sure I got what I wanted. We did progressive leasing and they were very patient with everything. Thank you for a great experience Best Buy!

Very good customer services

Nesbitt was terrific! He helped me purchase then activate a new Hotspot.

Good had a positive experience and product worked well so far.

Shopped online, went in for pick-up. The guy in customer service was good as I went to the wrong place. He nicely retrieved my order. Very professional

This place and its geek squad outsourced my mothers computer repair to India, in which the people went on to invade her computer steal my credit card # and take a bunch of my money.. that Best buy refuses to get back. Even though Im not even a customer so why would I charge computer repair to Best buy?!

Went in knowing exactly what I wanted... Was out the Door within 5 Minutes with exactly what I wanted... Staff was Quick, Polite and Helpful

Its a Best buy, more or less has everything you would need, Tad bit more expensive than something you could pick up on Amazon but if youre in a pinch you need electronics in the same day this is the place.

Great people always helping. Curbside pick up works fantastic, they have most electronics you would need

Im amazed that the electronic store didnt sell a corded mouse for less that $40. The staff were not getting that I needed it for a 6year old doing virtual learning.

I love going to Best Buy.

Had to return something, no problem with receipt.

I would rate them a 0 if it allowed me to. We drove to Best Buy in Hamburg from Olean NY. Drove 2 hours in a snow storm to be turned away. I called apple support to start a repair claim on my iPhone 11. I have apple care + and was advised by apple support that my phone damage was covered by my insurance. They set up an appointment for repair at best buy which would be covered by my insurance for a $29 deductible. Best Buy refused to do the repair stating it was not covered under my insurance. I provided them with my case # for my repair. The employee stated the could not take apples word for the repair and refused to fix my phone. I will never come back to Best Buy for anything !!! I ended up going to MacSolutions Plus in Amherst NY. They fixed my phone screen within an hour, COVERED BY MY APPLE CARE. I highly recommend NOT doing business with Best Buy ! Terrible service.

Big local. Great service. Fast delivery.

Staff was indifferent. Wasnt able to find what I wanted or get help.

WE dONt aNsWeR oUR phOnES aT ThIs lOcATioNThats not how a business is supposed to work

Good service. Stock isnt the best but covid can take some blame. Ive shopped here for years.

Poor service. Most products were out of stock.

Had to return an item and the person who took care of us couldnt have been any more helpful,👍👍👍great experience

Its okay. In store selection is limited and largely trend based now. Some employees are great while others dont know where anything is and dont try very hard.

Associate was very helpful and informational. He stayed with my wife and I from start of our visit until he cashed us out. Making sure we had all of our questions answered and provided additional information which was extremely helpful in making decisions on our purchases.

Associates very nice and helpful. Moses helped us and was very knowledgeable in computers.

Great staff top management show go.

Warrantys make exchanges so easy! Get the warranty! Especially if you have kids lol

Had what I needed but it was literally 35 dollars more for the same thing at Walmart. Thank God for Walmart now I can afford the rest of what I need for the week. Prices are for the wealthy here.

Best bestbuy around. Very helpfull and sellers dont hound yoy if you say your not interested. Nothings worse than going to a store and leaving feeling like you were just on a cold call for spectrum lol.

People were very nice.

Very helpful service.

Prior to entering the store to buy a new smart TV I did a bunch of research on Consumer Reports, RTINGS.com, PCMag, etc....Both Kevin my sales guy & Sean the Department manager were knowledgeable and straightforward. Answered ALL questions... Both helped navigate me through my purchase & asked additional questions to make sure I was getting exactly what I wanted. If youre shopping for a smart TV you must go here.

Transit/Clarence store::::: Best deal on Verizon phone upgrades. By far the nicest most thorough customer service I have ever had with a cell phone transaction. Will never use Verizon for upgrades, Best Buy is the best way to upgrade phones with Verizon.

Its just like a Best Buy!😳😎

Tec support is so helpful

Emily the cashier is dope give her a raise

People that was supposed to be helpful was to busy talking to other coworkers. Ended up buying the wrong thing twice I would never go there again..

I came to get a headphones and I was in a hurry, because Im late for my trip, the guy told me the headphones are new and yes they are new but bad quality I couldnt hear anything from those headphones so just useless to me and waste my time

Bought the galaxy buds didnt like them returned them and got the powerbeats pro no problem

We asked for Verizon assistance, the sales person was less than helpful. He didnt know anything about what we wanted and didnt offer to find someone else who did. We wont be back.

Purchased a laptop. The salesperson was well prepared and knowledgeable about the equipment. Geek Squad helped set up the laptop. Great Service.

My hobby is that have the best of the best TV technology or anything electrical which is a bad hobby to have considering they depreciate quicker than vehicles I like to be able to have the best technology at the current present date but then two years later its like 20% of what it cost me two years earlier

Bought a new computer, havent set it up yet so dont know how it will go. Staff there was very helpful with our issues.

Fixed my laptop efficiently and quickly

I had a computer issue and went to Geek Squad after I couldnt solve it myself. They have an easy to follow system for COVID regulations, especially if you make an online reservation. The man I worked with was super helpful, explained what would happen clearly and respectfully, and made sure to send my computer out ASAP for me. Overall great experience and my computer works perfectly now.

Very nice people

If you need electronics its the place to go

Went to look for a screen protector for LG K51 which was said to be in stock in a different style that would cover this phone but was told that I would have to order one online

Very Happy with me cyberpower gaming computer from Best Buy. They were fast and reliable and not sent to me already used and parts taken out like Amazon did for for my daughters Christmas gift

Went in to find a capture card for my Playstation and computer. A worker came over and asked if I needed help. We found the product I was looking for quickly, and I was in and out. Thank you!

Always a pleasant experience when I shop here the staff is very helpful and knowledgeable!

Purchased an Insignia 4 months ago and this weekend it stopped working. After scheduling a Geek Squad appointment, we were told the screen was malfunctioning, and we need to take it back to the Store. Went to the McKinley Store, and ended up having to upgrade to a Toshiba. Got it home, excited to install it. Guess what, the remote is not with the TV. Currently, hanging on the phone for someone to answer it for over 20 minutes...Really Best Buy?

I purchased a mini fridge here, 47 days later it stopped cooling. I called for support and I received a bigger headache than the original issue of a non functioning fridge. Best Buy stated Im outside a window, whatever.The tv commercials brag about the stellar support youll receive at Bestbuy, I  strongly disagree. An additional issue was when I called for the support, 4 different times I was put on hold and disconnected. Each time I called back I had to verbalize my issues and details of my purchase. I give up, truly pathetic support team. Go to Amazon. If it breaks, walk it to UPS and theyll wrap it and ship it free... and all that without spending 90 mins on a phone in a loop of lame support people.

They had exactly what I needed, and the sales associate took me right to it.

I spent 20 minutes attempting to find what I needed myself. I was only finding mostly empty spaces with placards. I asked one employee for help and was informed that she wasnt qualified and I would have to go find a blue shirt employee to assist me. Im guessing that the stores two-way communication system wasnt working either. After finding the qualified employee I was informed that I would have to order the item online because they dont stock the name brand item I wanted but they would gladly me place the order. SMH

Easy to find what I needed.. was in and out thank you

Great service well represented by the sales associate

Fast and helpful got just what I wanted

The gentleman that helped me out was very courteous and helpful. No problem whatsoever. However the TV I bought I hate. Not his fault. My fault. Never should have bought an Android TV. Time Warner does not have an app for it.

Lakers trying to make sense of rain this with everything was great but the fact that when I buy a bed frame I took it home and it was cracked so I have to go back and bring it so about 2 stars

I usually am very satisfied with customer service and the very of tvs, sound bars ect . . . ! BUT this time customer service sucks, stood at service counter for 20 mins as we watched the employee look at us and walk right by several times, then stopped to to see if other people needed any help, we ended up leaving going to another best buy

Nice place everything is easily locatable quick checkout decent staff

Great people.

I waited for more than 25 minutes for someone to talk to me and then just before a worker was to talk to me this guy and his daughter(I think) stopped that worker and started asking him questions.....so partly Best Buy employees made me wait and partly rude customers.....but over all had a interesting time and look forward to going back