Found a great pair of glasses, staff was helpful. I have switched to SVS vision after years of bad service with a different provider. They have a great selection of frames as well. Thank you!

The last couple of times I have been to svs, the product and service have been poor. If my company wasnt paying for it, I would go somewhere else.

Showed up for my appointment and was told that I did not have one. When I showed Don my email confirmation, he told me that I would have to come back. Sensing that there was an issue with his system, he acted like there was an issue based on how I set up the appointment. Not coming back to this location or company based on the sub-par customer service.

They take their time and make sure they have your exam right. They listen to what you are looking for and help you find it.

Dr. Griffin is a wonderful doctor and has a great friendliness about her. Im sure there is great difficulty for normalcy at this time but the staff is friendly and polite.

**EDIT: thank you very much to SVS corporate Customer Service for quickly rectifying and sending me my glasses script. Adding a star for your prompt attention to the matter.**Original review:The office staff is incompetent.A month ago I had my annual required contact lens exam at the Amherst location and also wanted new glasses. The exam took 5 minutes. The contact lenses were fine. No issues with the Doctor.I then ordered glasses after looking through the entire store for a decent pair. My current pair are scratched and an old script, so these were much needed. They upsell a bunch of add-ons and make them seem vital, so I end up paying hundreds of dollars.Weeks go by, and I’m wondering why I haven’t heard anything. I call to check and find out the glasses I paid for are on back order. No one in the office let me know about this. They also don’t give me a direct answer on if there’s a restock date. I ask them to check. I wait another week to give them time to do so, and call back. The same person didn’t seem to have followed up as requested, but said I can wait some more, and if they don’t ever become available I can pick out another pair sometime. But I was also told that they have no way of knowing if the different pair would be in stock either until after I ordered them, so...I said that the glasses are available online. He laughs and starts talking about how the internet has different stock. Is not apologetic and seems very unconcerned.After almost a month, I cancel the order and ask for a copy of my glasses script so I can buy online. The staff say I have to come in to the store to get my script and they can’t send it to me any other way. Great! I order contacts because that’s an easy request and I need to be able to see. But even that they’re vague about saying “Sometime next week” they’ll be ready. In my experience, contacts don’t take long..The next day I go to pick up my scripts at the Blasdell location. The person near the door prints out my contact lens and glasses scripts. I double check and see that the glasses script is not right. I can’t order glasses with this script. I try to explain the problem but the individual I’m speaking with immediately gets nasty and starts talking over me.Finally, he says “sometime next week when you get your contacts, you can come back for the glasses script.” I ask him to run it by the doctor when she’s available so I can get glasses ASAP. He says no.A person sitting in the corner pipes in to say he’s who I’d been talking to about the backordered glasses, and asks me what would I do if I was him, and if I’ve ever worked somewhere where they had a back order before. Nope! But if I did I would certainly be apologetic and as informative as possible when status updates are requested. Very unprofessional. The individual sitting in the corner needs extensive training. Basic requests shouldn’t seem like you’re asking them to perform a moon landing.They were so rude and argumentative that I canceled my contacts order on the spot. I also left without the correct glasses script. What a hassle.

This store has the friendliest staff you can find and their expertise is second to none. Highly recommend this location to anyone!

Excellent customer service! They were very transparent about all my options as well as pricing. The Doctor took her time with me and was very patient as I asked a bunch of questions, which she answered reassuringly. I would definitely recommend for your next eye visit! My glasses and contacts came in a week earlier than I thought they would, too! You will not be disappointed.

I would recommend SVS to anyone whos looking for glasses or contacts. They took the time to work with my daughter and explain everything needed for contacts in a relaxed and professional manner. Their prices were reasonable and helped us choose the best option based on our insurance.

Terrible experience. My sons $125 glasses were broken. Called to get a replacement, they are now $500. So I cancelled. The person at the store, Don, gave me an earful about what a bad customer I am for cancelling. Serious? Great customer service! Resorted to name calling! Plenty of other places to get glasses

Got glasses and sunglasses. Good pricing. Covered by insurance mostly. Very friendly staff and doctors. External company that notifies you your products are available for pick up stinks. Other than that, its a great place to shop for prescription sunglasses and regular glasses. Cant say anything about contacts as I dont wear them.

I had a great experience. This was my first time seeing an eye doctor in a handful of years so I was a bit nervous. The staff was very nice, there was a great selection, and my glasses turned out great.

My family and I have been going to SVS Vision for over 10 year. Everyone is always very friendly and helpful. They have a wide selection of glasses to choose from. I would recommend going here for not only glasses but also contacts.

The staff were very helpful. They stand by the 45 day Guarantee. I did not like the frames I originally picked and they helped me pick out a different pair.

Great and friendly service. Appointment was quick and thorough. Would definitely recommend them to anyone looking for new glasses or contacts.

Excellent service. I finally had a doctor that took the time to listen and explain everything to me.

Worse glasses Ive ever had. Did not like the doctor that Did the exam.

Excellent service. They really care about your eyes more than making a dollar

Everyone was very nice. My glasses came in super quick.

Friendly, helpful staff. Glasses and contacts came in very quickly.

Horrible experience. Do not recommend and will not return. I am stuck with a full year of contacts because the Doctor screwed up my prescription. First time contact user. My trial pair worked fine went back and she realized I had a slight astigmatism so had to adjust. Tried my contacts and far sighted vision was blurry. I am near sighted!!!! First she said my eyes must have changed. Are you kidding me!!! In a month. Her solution, buy a pair of readers. Ridiculous!!!

Great personal service and thoroughly professional eye exam. Wide choice of eyeglass frames

They have a real habit of not keeping their hours. Today is the third time I’ve tried to come in while they were supposed to be open and was met with locked doors.

Everyone was very nice and welcoming