Listen to me, dont let others spoil your dreams, i didnt . These guys are more professional and informative and kind than any high end dealership i know.. Not only did i find my dream car there, the price was so delicious i paid cash for my dream car Audi A8 and i love it dont be fooled by negative comments check it out yourself Car Garage from the outside Car Diamonds on the inside,,, Shout out to Jeff and his well established crew....
Great place to buy a car with any budget! Stellar mean Business! hassle free buying process
They seem to be good honest people. literally bought my car in an hour. no frills. no hand holding, just the way i like it.
I just wanted to say thank you to Oleg, Sean and Alex for all of the help they gave me when purchasing and shipping my car! Alex (Sales Mgr) even followed up 3 month later when they found a set of keys for my car and he went out of his way to ship them to me...thank you Alex! I wish they werent located across the country from me, but who knows, they have great inventory that is worth shipping!
I had an opportunity to trade my Lexus the car I was looking for. I was so pleased with their team work, Vlad was very knowledgeable and professional and accommodated my requests in timely manner. They have such great and knowledgeable sellers.I was so pleased after the trade, Ive been recommending this dealership to all my friends and family.Two of my friends already turned to their dealership and got great deals.I will be definitely coming back in the future
Went to looks a car, ended up looking at 2 beautiful cars. Still one more to check out before deciding. Great service. Very informative about inventory.
Spoke to someone over the phone about their beautiful Lexus LX470 and they were very honest about their SUV. I appreciate your honesty and integrity.
Thank you so much for car. We very happy
First, I am one of the most skeptical people about used car dealers and hate being sold to. We went to Stellar because they had an X5 that was REASONABLY priced. They werent asking more than what they were going to get, which makes everything a lot easier. A fair price is all they ask. They also take care of their cars before listing them for sale. For example they changed some suspension components, all the brakes, and the oil before showing me the car. Oil changes, and brakes are not typical costs a dealer is going to incur to sell a car. This isnt normal, and shows that they have no desire to sell crap cars!Communication was weird at first as they confirmed my appointment about 3 times, but thats not really that big of a deal. It was very helpful that Alex was willing to communicate with me via text, which as a millennial I really like. He was very responsive this way, so I recommend it.Next time we are looking for a specific car, Ill check Stellar first even though Im 2 states away.
Can’t say nice enough things about this place. Super friendly staff. Prices are spot on. They only had one key for our car but a month later we got a package in the mail with another key in it. Would highly recommend you get a car here.
I thought I was going to a great dealer and was so excited to purchase my first car with the money I saved working. Bought my 2010 Chrysler 300 very very nice quality. For the price negotiated. They then turned around and did a “bait and switch” on me... ruined my credit score. Forced me to pay x2 just so that they can make more commission. I felt so mad that they took advantage of the situation. I was able to get my money back but kept my bad credit score because of them. I am much careful now with signing papers.... google “bait and switch” before going in or go to different dealer.
Thanks to Stellar inc I now have an amazing ride. Somehow I didnt prioritize visiting them in the beginning of my list because nothing really stood out. Went to four other dealers all over LA to get so much bs and finally got here. They greeted me even though they were busy. The car I came for was at the storage so while waiting for it, I checked out their other cars. They have a cool inventory. Once they brought the Range Rover I was interested in, it was a bit dusty. They promised me a car wash if like the car so I decided to give it a shot. After a test drive, I want to take it to inspection to make sure all good. They allowed me to do it. It did have a few things that would need some attention in the future, but every car will. So we negotiated a little while and I bought the car on the spot. I like this place because they were easy to deal with. I will come back again and bring family.
Even though we did not get the truck we wanted, Oleg was very nice. He took his time to explain to us about our trade in and its value. He let us take our time to make a decision if to make the trade in on a truck they have in inventory. We decided not to since what we were being offered was too low. But the staff are very friendly and do not pressure you on getting a car. We will definitely come back and purchase our next truck here!
Ari and Bella are just amazing. Firstly, we got a great deal here and secondly the service was A+! They were very helpful, answered all our questions patiently and made us feel comfortable. Its worth buying a car from here as they are maintained really well and it makes you feel happy when you get out!
Awesome place to buy a car and the staff goes above and beyond for you. I dealt with Oleg and Angel and couldnt have been more satisfied in my purchase process. I live in Florida and they shipped the car out to me within a couple days and even sent me an extra part for the car that was needed, no extra charge. Everything was done smoothly and in a very timely manner. Great experience all around!
My experienceI’m out of state found a car I like on their site took me 3 days of emailing and texting to get a responseI asked for a car fax and more detailed pictures !Texted My number and email address to them 24hrs later still no responseTried to call them againNo one picked up the phoneI guess my money is not good enoughI have lost interest at this point and have found a car just like it in Arizona from a different dealerPictures and Carfax was sent to me with in 45 min I have made arrangements to ship my new vehicle to SeattleI was not after a mint 1 owner car I wanted the car so I could use it as a track carMy current track car is wrecked and I needed a straight one just like itWould have been a easy transaction for themI’m really surprised and disappointed by all this
RACIAL DISCRIMINATION ALERT...STAY AWAY...I went to try purchasing the 53,000 mile 2005 Cadillac DeVille they have on the lot, and the worst part of this transaction was the owner let me test-drive on my own all by myself since he trusted me and I wont steal it. If youre Black, Hispanic, or look too poor-looking, he will sit with you during test-drive. If youre Asian, nerdy Chinese (me), White, or look a little too wealthy, he will let you test-drive all by yourself alone. I felt pretty scary I had to test-drive alone all by myself because he liked my race and background, while Blacks wont receive the same treatment as I do. This dealer may look like a discrimination-free buying helpful experience, but something in their hearts are not.I also did not get approved with their financing. Unlike other dealers with 20+ lenders to find, this dealer is stuck with only up to 3 lenders max with higher interest and down payment. I was approved but had to put 65% down payment for a low $6,800 price car. Unacceptable... Shame, this is the car I really want, hard to find, and I wish it was sold at a different dealer instead.This 1 star review wouldnt be up if I was approved with only $2,000 down payment max with more lenders they have available. Now theyre ruining their reputation.
I got a great price here on my trade-in, and I was also able to to get a very clean title car for a reasonable price. What I liked the most about this place was how easygoing and genuine the salesperson Vlad was. I usually dont do well in high pressure sales environments, Stellar was a different experience. I was out of here with my near-new car, in no time at all. Thanks Vlad and Stellar.
Bought my dream car Audi A7 with these awesome guys! I would not recommend anyone except these dudes if you are looking to purchase a new/used car!Their customer support is amazing, helped me along the way from the start and always fast on responding my calls even AFTER the sale.Thanks again Vlad and Oleg :)
Great service, very friendly personal, overall outstanding expirience.
Oleg made sure that my transaction buying a car from him was very simple and smooth. When we were done signing papers that took literally 5 minutes, I had to ask what else was needed for me to take the car home, and he replied with a smile, we are all done, enjoy your new car! Excellent customer service!! Highly recommend!!!
. I foolishly bought a vehicle from these folks when I knew the brakes needed fixing, but I was told that the brakes were at 40% and if they were bad that I could call and they would take care of it.So I paid these guys $23,000 CASH and took the car home brakes squeaking the whole way. So on top of of paying them cash I now had a very expensive brake job to do.So I called and called. After 3 days I spoke to the owner and he tells me the brakes were good and that there was nothing wrong with them.They lied when they said they were going to take care of the brakes.I rather have spent my hard earned money elsewhere.Make sure to get everything in writing. Better yet spend your money with some honest folks
Very Very happy with my purchase from Stellar along with the great service while looking & purchasing!! Everyone was perisonalble & never over bearing in the use car salesman way.I have already recommended them to friends & will continue to do so!!
Im really impressed with the way these guys handle their business. I only went in to get some information on a Lexus they have for sale (dubbed a Great Deal by CarGurus), but I feel like I met some honest, fair people.They stayed late to let me test drive without any hassle at all (they didnt make me feel guilty for keeping them). There was no pressure, and they were up front about what they sell and the histories of their inventory. Vlad pulled up the CarFax report without me even asking.If things go right on my end, Ill be back there within a week to make the purchase. Glad I found this place either way.
Great deal on my new lease. Very easy transaction. They did all the work to make it happen for me.
Do not Purchase !!!!!! they were selling 2010 BMW X5 xDrive30i AWD wich they said there was no accident on the car after did a carfax report found out there was a big accident on the car with the pictures
Recently my wife and I bought a used car from Stellar Auto. I am completely skeptical about car salespeople and used car sale people especially! We had just had a horrible experience buying and then returning a used car from a dealership and I was still stinging from that when my husband found the perfect car at Stellar. We live two hours away, so it was a big deal for us to take the time to go see this car.When we got there, even though we had made an appointment, the car was not there. Warning bells were going off for me. However, it turns out that the car had a leak in the rear oil seal and they were trying to get it fixed prior to our arrival. Very noble in my opinion. We went to breakfast, they got the car out of the shop, still unrepaired, so we could drive it. It was great, except for a small shake on idle. Stellar offered to get the original repair done, then drive the car to our own mechanic in Burbank to have him look at it, while we returned home. Then if our mechanic gave the green light, we could come back and pick it up. We agreed.Since this was Memorial Day weekend it took a couple of days for this all to happen, but we went back down the following Thursday. Our mechanic said the car looked great. We still noticed a slight shake in the car and Vlad offered us a 30-day warranty on the transmission so we could drive the car home and get it checked by an actual transmission shop. We thought that was a good compromise and agreed. Turned out the shake was due to the motor mounts and now that the car is being driven regularly the shake has diminished greatly.We purchased the car and gave Vlad a ride up to the CarMax dealership near our home because we were going right past it. I was driving the new to us car with Vlad and my wife was behind them. Suddenly car died and I needed to pull the car over to the emergency lane! Vlad was shocked. Even though they didnt have to do it, he agreed to let us tow the car back to our town and have our mechanics work on it, and he would pay to have it fixed. It turned out it was a bad fuel pump, which none of the other mechanics could have found, and since the car had such low mileage, it was a bit of an unusual repair. Vlad was true to his word and paid for the repair. I was very impressed with the care and attentiveness Vlad placed on us as customers and on the car, both before and just after the sale. Clearly you cant expect them to fix everything that happens to a car you buy after you take it home, but this was so odd that it just died. And, as I said, he didnt have to pay to fix it, but he did! I would not hesitate to highly recommend Stellar Auto to anyone!
This dealer shop has hidden agendas! The car I bought was listed for 8,900. On the contract it says 9,900. This is my first time buying a car... what a horrible experience. When asked about the extra 1000, I was told it was a lenders fee from west lake!! Well that wasn’t true... Worst dealers ever... especially Alex
I just bought a used car from Stellar Auto and it was a very pleasant experience. No pressure from the sales person and all the guys there were very friendly. Best used car dealer in Burbank. Will be back again.
Check the Better Business Bureau Website!!!!Stellar Auto Sold me a car that had multiple problems. The biggest problem was that the car smoked. I also had to change the oil in the car almost every two weeks because of this problem. When I would drive off after being stopped at a red light, or being parking with the car on, soOoo much smoke would come out of the exhaust pipes that you would think I had a fog machine at the back of my car. This happened a couple of days after I got the car off the lot. I tried to use the warranty that I purchased from them to get the car repaired, however, the warranty company said that they would normally cover my problem, but because the car was just purchased, the dealer sold me the car defective. They instructed me to call the dealer. Stellar Auto promised to fix the problem. They said they would get back with me three months in a row. They finally sent me to a repair shop that said they werent equipped to handle this problem at their shop. Stellar Auto continued to tell me they would call me, but never did. Save your time and money and go to another dealership! Theyre not honest here at all!Some of the other problems included - one of the windows didnt let down, the window shade was broken, the brakes were bad, the window wiper was gone, one of the front lights was out, the tires had a malfunction.If you do decide to purchase here, I hope you have AAA and money to fix all of the repairs you will discover days later. Theyll give you a lemon you cant sell to make lemonade.Good luck car hunting! :)
A hole-in-the-wall location staffed by unapologetic used car sakes unaware someone had an appointment to see a car that wound up still at the mechanic .No Im sorry. No apology at all.
Very pleased with my new Porsche I purchased from Stellar Auto. They let me have the car preinspected and it checked out to be in great shape. Also hey worked with my credit union and I got a great deal on the car and on the finance.
They had the very rare car that I was looking for. Knowing how much interested I was, Oleg never tried to up sell me. He went above and beyond in terms of customer service to make sure I left completely satisfied with my purchase.
They are currently selling me a Porsche Cayman. So far, four stars. Ill keep you updated, and give a full review of my experience once completed.
No vehicle is worth the hassle . They look trustworthy but disguise their hustling as incompetence by messing up all the paperwork and going back on their word. Two biggest things: They didnt include my trade-in information in the contract with my old vehicle description. They just wrote the value as a down payment instead. So when it came time to pay my monthly auto loan payment, they hadnt finished the payoff on what I owed and it resulted in a late loan payment. Next, They took over a month to establish the new car and title stuff to register the new vehicle. A month later youre stuck wondering when to make a car payment. Dont get suckered by the pastries!
They have a great selection of used cars and the sales team are very friendly. My brother bought a 2012 Jeep there last week and we are loving it.
Dont believe them. They only use your trust to get money. The car I bought with engine light on within 3 weeks. They just kick you to the car fixing store where you pay more.
Well it was and experience i flow in from Florida to see the vehicle.The vehicle was as i expected good condition and the price was very reasonable.The sales person Sari,ole and the other guys there where very helpful throughout the car buying and it doesnt stop there I drove the car back to Florida.I highly recommended this dealership to any one looking for good vehicles,low mileage and ready to go where you want it to go.Thanks for everything it was awesome.
I bought a car here a while back and they never returned my $400 for the warranty that I cancelled. Do yourself a favor and do not buy a car from them!
I would definitely recommend them to anyone that is looking to purchase a luxury used car. I was shopping everywhere for a BMW X5 and they gave me the best deal! What I liked best, Ted really took the time out to explain everything regarding the car, repair possibilities long term and especially the financing. He was neither pushy nor a typical salesman looking to get a sale. I felt like he wanted me to leave happy and informed. I was really nervous buying a car from a smaller dealership compared to a BMW dealership. Ive been cheated by major dealerships before but truly felt like I walked away with the better deal and that I can go back to him anytime ! He even had suggestions of great mechanics for me! Great company that supplies everything from CARFAX reports, presale inspections and financing options. Thanks Ted!!!
Great place to get quality vehicles at a good price. They also helped me finance my car.
Just bought an 08 Mini Cooper S last weekend with under 70k miles on it from Shaun and Oleg. They let me test drive it by myself (which I feel they would let anyone with a license do) so there was no stress.They checked a couple different banks and got me the lowest APR possible for a short 4-year loan. I also ended up getting a very affordable extended warranty with practically full coverage but they said if I needed anything in the next month and a half, to just take it to them first.I feel very confident I didnt but a lemon and I am extremely happy with the level of service I received. They have a lot of great cars on the lot and will work with you on financing.UPDATE: I have had a couple inquiries on warranty work in the past year, but they let me use a shop I trust and I did not have to pay a cent. Definitely keep it up with your same warranty company for future customers, Oleg! :)
They are nice talking and honest but most of their cars is trash
I purchased my car April 4th. I also purchased a warranty in case things went south. Boy did they. My first repair bill was $157.00, the second was over $400.00, and the 3th over $400.00. Imagine my surprise when I called to use my warranty due to being stranded over 75 miles away from home with no way to get home, to discover my warranty did not go into effect until July 3. Ted, Stellar left me stranded that night refused to bring me or rent me a car to get home. I slept that night in the back of a truck. When I told him I would go public with my complaints... His reply was good I like publicity. I could not damage his reputation and his customers will sympathize with him . When I filed my claim with BBB his response to the BBB and the people I keep adding from my personal address book was full of lies. He has done nothing to rectify the problem. I have had my car less than 90 days of $1000.00 in repair bills and stranded. Pleas see the proof I have posted on yelp. Thank you in advance for your support. PC
The deal on my car was simply amazing and I expected some tradeoff but everything from condition of the car to customer service was great.
I cant say enough about them, efficient,polite really nice made us feel very comfortable with the whole deal.Oleg was number 1 in my book will definitely buy a nother car from them.!!!
I live in Long Island. I purchased a vehicle from Stellar Auto Inc on 4/19/2016. I deposited the funds to their Wells Fargo account ($8,645) the next day. Then they faxed me the contract to sign. I sent it back to them after signing it. They shipped the car and mailed the title within a week. Everything seems ok so far. When I got the paperworks, I noticed that i dont have my name on any of the official ownership transfer papers. After so many calling attempts, i reached to a live person and I spoke with Oleg at Stellar and told him the situation. He told me that i wont have any issues at the NY dmv and I will register my car witnout any problems. I went to the dmv. The lady at the desk told me that the paperworks have two missing assignments and its not possible to register it without them. I kept calling them to have this fixed. There is no dedicated person to answer the calls, no answering machine, no responses to the emails? They are literraly unreachable. Then i finally I spoke with Ari and Bella at Stellar and they told me that the assignments have ben sent by mail. They cant provide me the carrier or the tracking for the mail. It has been more than 10 days andthe car is sitting on my driveway without registration. Very irresponsile people. Terrible, terrible communication. They have been ignoring my calls for being in a different state STAY AWAY. If you have a problem with your purchase, you wont be able to find a person that will take the responsibility.
Worst customer service ever!!! They will not respond to you! Contact them about a vehicle 5 times. Not one response.
The car I just purchased here already needs $5k in repairs so I have to sell it.
Best car i ever owned
Bought my car October of 2016 still no tags and plates
Ok but not flexible in price
Best car buying experience!!!
Nice people.
Very good expensive few miles