Spent $3hund. My name wasnt in thiere system,from a previous Stagehand gear buy,This time,it was Grip gear.Maybe I used,Chong? at that previous time. #LuckyDBunny wants his Good Side,facing da Cam. 😂

Top of the line! Friendly and experienced workers

My favorite place to buy cubetaps and sandbags, combos and C-stands, tape and marker Ts. They have tons of other stuff too, Im sure.

Love this place. Justin the store manager was super helpful in help getting me the FX6 everyone was super helpful and knowledgeable

THE place for film supplies. Great selection and professional service all in one place.

Worst customer service I have ever experienced. Took 4 months of back and forth for a refund, blatantly ignored emails, general incopetence and rudeness of the sales representative. If I could give -1 stars I would.

Just bought a product from them and it was completely defective. Amaran 100d. Didnt even offer an exchange. Just a bunch of explanation on how they will charge me 20% fees if its not returned perfectly. Ive also tried to leave a 2 star review on the product on the website and they dont let you. This place has fake reviews and doesnt let you post 1 or 2 star reviews.

Finally open as of June25th 2021. Great sales team and selection.

Only there for specific products. Great customer service.

You don’t want to do business with these people if you care about being treated professionally. The customers service is some of the worst you’ll see in Los Angeles. While other businesses have modernized, they’re not able to solve legitimate issues for their customers and make up for their mistakes.

Church purchased two cameras and two sdi cables. The sdi cables went bad and filmtools refused to replace or repair the cables. If i could give them 0 stars I would. Horrible customer service from Craig.

Awesome! Best customer service ever had. Thank you so much for shipping my camera on time. Really appreciate it! I really recommend Filmtools to everyone.

Only shopped online. Then I got to visit in person while doing a job in Pasadena. Great staff and showroom

Phone staff is friendly and understanding during COVID, but the pickup location/satellite store is very slow. I ordered what I needed the day prior, and double checked to make sure they had it. They said I could come any time after 10 to get it... I came at 2pm. You think it would be ready for pickup right? Wrong. I’ve been here for more than half hour and I’m still waiting. I’m going to just get what I need from the manufacturer next time.

Ive been to their new satellite store on three different occasions and Ive never been out of there in less than an hour. Their in-store staff is painfully slow and disorganized. The sales people I speak to on the phone dont have accurate stock information and seem to want nothing more than to get you off the phone. I would never spend my own money at this place.

Staff was great, they were friendly and even invited us in the show room and presented Red Gemini and its low light configuration. The camera saw more than an our eyes, the picture was so much brighter. Everything looks professional in the shop, I liked the experience so far.

Great people to speak to, but getting service like quotes and trying to place an order you find the teams are unresponsive over email or phone. After a week and half trying to buy studio equipment I gave up. I like to support local but it ended up being easier to buy online and get delivered. I tried to buy from them, but it was too much hassle.

YouTube Newb. I was interested in upgrading my camera. I have decent editing skills, but know little about equipment. Jim was super helpful and patient. No pressure to buy, and gave me some great insight so I could mull over what I really needed. Will be back!

Their customer service has been pretty bad for years. I used to come here a lot but have run into problems almost every time I’ve dealt with the store or their warehouse. A decent amount of the staff doesn’t want to help and have paid for equipment that they didn’t have in stock, after being assured that it was in stock.

First time there, they were amazing to me. Im in film school and had a lot of questions. All of them answered. Ill be going back for sure.

Youll find pretty much everything you need here, but youll pay a premium for it. Ive had some trouble in the past, where Ive ordered online, was notified that it was ready to pick up in the store, only to find out that they sold my item in the store, 30 minutes before I got there. From that standpoint of customer service, I say they still need to improve their system so they understand what items have already been sold.

Needed some articulating arms they have large variety of them. Great place for Expendables as well.

They are pretty much a one-stop-shop for all your production needs

Disorganized, Site does not reflect stock, Pick ups are a nightmare, calls backs are few. They hold on to your order for 3 days you hope to get will call that day or get a different similar item.If you cant will call it, then have it ordered and shipped. You been open for orders since the end of march after covid. how are you getting worse

Excellent place for film and photo supplies! Staff is sharp and the selection is pretty diverse for a place this size (not huge.)Silly thing thats important to me: their gaffer tape is priced about the same as those online guys, Ive found. Its nice to shop local for something I consume like air

Absolutely love this place! Only downside is I always seeing stuff that I absolutely have to have... errr... for work... yeah thats it for work!

Make sure your online order is perfect because if you have to deal with customer service, they might not care. At least they didnt in my case. I needed my equipment to be ready to use at 5AM on Monday. Ordered on Thurs. The invoice indicated I was going to be contacted about the freight cost. I got an email saying my order was shipped and realized it wasnt going to get to me on time. I called customer service as soon as my order went out and the phone answerer didn’t know how to deal with web orders and didn’t want to bother with it and just connected me to the “web orders” department. They werent around, and then I left a message - this was mid-afternoon - and no one got back to me. I left two emails to customer service. The next day I got an email. It was just my tracking number. Nothing else. No effort to help correct the issue. Just like most places in Hollywood. When youre kind of the only game in town, and a little pricey, you dont care about the customer too much. Poor form, Filmtools.UPDATE 159PM: After sending a couple more emails and doing the live chat, I was finally connected to the manager and she helped trace the path of lack of customer service. Also, Marcus resolved the matter upon receiving my 3rd email. So my faith is restored in Filmtools. (Sort of - their stuff is still pretty pricey, but hey, thats Hollywood.

I shared my needs with their sales staff, Explaining that I was helping people restore their voice post cancer treatments, & THAT I HAD MIXED LIGHTING CONDITIONS, FROM changing light from the windows, Kino, and Arri A4 Light Kit, They recommended lighting that is the latest & greatest was perfect for what I required...it ended up being a used light that was no longer being sold, furthermore it a fix 5600 led light, NOT SWITCHABLE as I explained that I needed. THIS IS THE WORST SALESMAN THAT SOLD ME SOMETHING THAT I CANT USE... I ALSO EXPLAINED TO HIM THAT I WAS A VICTIM OF AN INCREDIBLE FRAUD AND TRYING TO REBUILD MY LIFE....

Horrible! Just called for a Backdrop kit. Stands, grey backdrop, portable. Pretty simple product. Two people didnt have a clue what that was and theyre a photographer store. He asked me if it was made out of foam or gel. Pretty sad...they were nice, just clueless.

Think of it as a hardware store for the visual media maven.The staffers here are young, on their game, courteous and cool.

Surprised by the negative reviews, as I have had nothing but excellent service from Filmtools. Jennifer recently saved my shoot by ensuring an order made it out on overnight delivery to arrive in time. Staff is extremely knowledgeable, courteous, and deliveries are fast. I go out of my way to use them.

A great place to find gear you need and discover gear that you didnt know existed. Staff is helpful. Prices can be better them online retailers.

Filmtools is a wonderful place for any gear head! The only bad part about this place is that you may get carried away browsing the aisles, and end up late to your call time haha. Their inventory is superb, and their customer service has gotten exceptionally better over the past couple years. Love this place!

Went there looking for seamless . gave the guy 10 different ref #s .They didnt have a single one of them ... pointless of having film tools if you dont stock any ??

Excellent selection of expendables. Accommodating personalized customer service. Competitive pricing across the board. My go to for sure.

Staff is knowledgable about products, and turnaround is fast.Now I am stuck with equipment that I dont want and my work has been affected.Prices are reasonable (considering that film stuff is always expensive).

Impressive stock but absolutely horrible service! Filmtools got my order wrong despite two weeks of processing time - but thats ok. I emailed the returns department and only got 2 vague replies. Saying international shipping will be charged for the exchange (really?!). It has since been two weeks since I heard from them despite emailing them again. Now I am stuck with equipment that I dont want and my work has been affected. Save yourself the headache and buy from other retailers. I totally regret making my purchase. Filmtools, Im disappointed.Edit: They finally got back to me and sent the replacement items for free. (Around 1 month later)

If you need professional film, lighting or grip equipment in the Valley this is your place to go.The staff is very helpful and is used to working on everything from big budget to hobby projects.Prices are reasonable (considering that film stuff is always expensive).Pro tip: if youre looking for something particular, call ahead of time. Sometimes their website is out of date and they have different stock available than listed.

They never answer the phone. Which is incredibly frustrating. You can call 8 times in a row, and no one will answer. The phone system kicks you out after 3 rings, and makes you leave a voicemail no one may ever respond to. Ugh.If you can somehow interact with this business without ever having to call them, they are lovely. The selection/products are good, and the service is incredibly friendly, helpful and knowledgeable. They are a delight to work with. Big shout out to Blake-- hes been a big help.Unfortunately, in TV, I cant always leave the lot and drive to their store to talk to someone-- so they should really just answer the phone.

Great service. They were able to help a novice like me figure out what type of lighting I needed to light a green screen.

Higher price with worse attitude.I have been shopping here for a year since I came to Burbank. The price here kept going up. I still shopped here cause it’s really close to my house. But today，I gave the cashier my phone number before check，and he still forgot to give me the student discount. And the cashier didnt even say sorry. All he said is “You didnt tell me，and our manager is on lunch. ”Good，keep the chang and I will definitely never come again.

If youre a photographer or just starting out this is a great shop to visit. Employees are very helpful!

I love/hate Film Tools because I always want to buy, and usually do, more than I originally went in for!Its a great place, with a great selection, and great service.

Awesome place for the industry you can find everything you need for your production.

Exceptional service paired with a knowledgeable staff in a well stocked filmmakers toy shop. What else can you ask for?! Love this place. I get all my grip from here, and Ive found camera parts here months in advance to other vendors.

I think the google’s hours of operation need to be updated. Currently google says Filmtools closes at 8pm (M-F), but I think they actually close at 7pm.

They have a whole lot of things I cant afford yet. Its gear heaven tbh

First and last time shopping here. I emailed the company about a return and requiring an additional copy of my invoice and had no response. I called the company and was told someone would call me back, they never did. With so many places to shop for production equipment I would save the money and time and go with B & H, Adorama, Amazon, etc which has much better customer service and in most cases better prices.

My experience was very positive. The sales guy was helpful and informative. Price were good.

Love this place. Always busy and fully stocked. Extra special shoutout to Vincent & Frank for helping me get my Pelican case sorted out. Thanks FIlmtools !!!

Travis was totally helpful and knowedgeable

They are very helpful and so kind so give them a visit you wont regret it.

Keith was awesome. The store is a dream come true. Everything we needed, even on the spot customizations. Love the place and the people.

Extremely disappointed with the site and service. I purchased an item over the weekend at a good price, and a few days later I was informed that Filmtools did not honour the price - resulting in having to wait who knows how long for a refund.

Terrible customer service. They take forever to ship orders and wont let you cancel because a product wont show up on time. They are a mess. There are better places to shop.

Incredible selection of production gear...a camera dept covering all major brands is now in-house.

NO STEADICAMS AT ALL!I came 16 miles over here because this place looked like a COMPLETE cine-house. Not so.Lots and lots of tripods, even some dolly equip. So if youre staying in one place youre ok. Wait- they even have a BICYCLE rig up on display.But not a single STEADICAM rig. We can order it.Get with the times, people!

Nice store,nice people, good selection. A little pricey.

I wish there was an option for NO STARS! We ordered Super Clear cases from this company and they sent us tinted yellow cases, stating that they are clear and we are responsible for returning the product at our own expense. Even though they clearly state they are Super Clear, Mary Crevoiserat made a point to tell us that they are only clear, its the same product and same manufacturer that they have been using. Can someone please help me to understand how SUPER CLEAR equates to tinted yellow?!? Poor customer service and liars about product descriptions. We started purchasing more items from this company, now it seems that we need to narrow it down to the single item we originally purchased and we know it is for the most part as described. Sad day when customer service SUCKS!

These guys are on point. david orantes spent a solid 30 mins helping me construct a custom rig for a small camcorder with a mic. he went way above and beyond :)

The only place I could find with a .9-.035 hex key! I was in a rush and the clerk helped me as quickly as possible.

Great expendebles and camera store, went to an event here recently and heard a great photographer speak.

Filmtools has been quite unprofessional. Let me tell you my experience and why this was my first and last time dealing with them.1. I make an order of four lights. These lights were not in stock and I recieved a misleading email that looked like an order confirmation. Anyone would probably glance at it and think “nice, my order has been recieved.” Well I’m glad I read everything because at the bottom, they have fine print that says they have a 20% cancelation and restocking fee. There is text that follows that mentioning to respond to the email saying that I understand that the items I ordered are on back order and if they did not receive an email response that they would charge me the 20%. Right off the bat, I felt like I was being hustled.2. I get notification that my order has shipped. Great! I followed the fedex tracking and I scheduled a shoot relying on the equipment I ordered. Well to my surprise, the order comes in incomplete. Now this causes a huge inconvenience because I don’t have everything for my shoot.3. I contact them and they said “Looks like your shipment was split in two due to different warehouse locations. The remainder of your order is shipping out today and you will receive another e-mail shorty with a tracking number :)” As if they didn’t even check in the first place and just fixed the problem by sending it out as soon as they found out they made a mistake.I responded to that email with my situation hoping they would do an overnight rush but no answer.The tracking number never came in. I contact them yet again and didn’t receive a response.I contacted again a third time and then I get a response saying that they still don’t know what is going on with the rest of the order and that they would provide me with details. They never did. I hate to beg people for things. I’ve given up. These people just don’t care. They have my money and I am left with an incomplete order. I don’t think they plan on doing anything about it either.I don’t like to leave negative reviews, but I’ve done everything trying to resolve things directly and it hasn’t worked. Hopefully others will see this and know what bad service these people have. I reccomend buying from B&H or amazon or any other trusted company that actually care about the customer and delivering. Even eBay has a good customer satisfaction. Not these people.

If you are fortunate enough to get someone on the phone, then they are great. But your call actually getting picked up is hit or miss.

I bought a camera last week I return it on the same condition, Now they said the cámara was use ! And they don’t want to take it back !! Horrible experience really OMG I need to take this to court it’s a 4500 cámara

Filmmaker heaven! Where the pros go for equipment and supplies.

Placed one order, they charged me for two saying it was for a hold on my account. 2 weeks after I recieved my order, I was charged AGAIN with them saying I placed another order that was on back order, that I never placed. First and last time I do business with Filmtools.

As a cinematographer who already has everything he needs lighting and camera- wise, this is the perfect place for accessories.Camera bags, tripods, Apple boxes, softboxes, c stands, frames, pelican cases, matte boxes, lens filters, carts, sandbags, cleaning kits, replacement parts for various AKS and GnE, they have it all.Their staff are friendly and very knowledgeable. Free parking and perfect location in Burbank near most studios and productions.

Filmtools has relatively good stock but under terrible management. Ive experienced all of the issues that everyone here has mentioned. Bad communication, forgotten orders, missing parts, delayed orders and confusion. If youre needing to pick up something at the last minute for a shoot, good luck. Filmtools may or may not be able to promise you anything. Expendables theyve got figured out. Its the the rest theyre confused about or dont manage properly.

Lots of fun gadgets! Brackets, lighting, apple boxes, tools, bags, tape, glue, cheap stuff, expensive stuff! Great for people who dont make movies as well!!

It was like PULLING TEETH getting them to deliver an order that I had paid for. It took this business 6 months to fulfill my order...It was easiest to just detail our correspondence below, but long story short, they come across as extremely unorganized and horrible at communicating even amongst themselves. This is the worst experience Ive had dealing with an online retailer. Had I not pushed the issue Im sure they would have stolen the money I sent for payment and never shipped the item i purchased. Save yourself the trouble and shop elsewhere.ME: 10/19/17- order was placed and authorized a PayPal payment-no contact, assumed item was on the way-FT: 11/2/17- Contacted by Marcus Informing me the item was backordered and gave a 4-6 week time-frame, asked if i wanted to keep the order open.ME: 11/17/17- contacted them asking to keep the order open, because I didnt want to have to find the item elsewhere... honestly I should have just cancelled the order here.FT: 11/21- Waiting on manufacturer, now expecting the item at the end of January, (now a 10 week wait)FT: 1/30/18- Bri informed me Item has arrived! but PayPal payment authorization has expired. asked me how i would like to make payment again.ME: 1/31/18- Hello, glad to hear it is finally in stock! PayPal would work best.-no contact, assumed they would request the funds through PayPal since they had my information from before...FT: 2/6/18- Marcus informed me the item has arrived! but PayPal payment authorization has expired. asked me how I would like to make payment again.me: 2/6/18- Hey Marcus, Ive been contacted a week ago and already replied about this order payment and requested PayPal. CCd BriFT: 2/8/18- they sent PayPal request for paymentME: 2/8/18- PAID-no word from film tools, assumed the order was on the way-ME: 3/28/18- Hello, I made the payment via PayPal over a month and a half ago on Feb 8th. I never received an e-mail with a tracking number, or the item... please ship the item or refund if you cannot.-NO EMAIL RESPONSE FROM FILM TOOLS.phone calls from here on out.ME: 4/2/18 Hi i never received my order and PayPal shows you took my payment and didnt do a refund.FT: MARY- Hi looks like the order was closed. Ill talk to Marcus and see whats going on, Ill call you back in one hour.-NO CALL BACKME: 4/3/18- Hi, any news?FT: MARY- Yes! well ship that out right away. you receive a tracking number.*no tracking number ever received*ME: 4/6/18- Hi any word on my order? i never received tracking information.FT: SANDRA- looks like the order is closed! can I call you back or email you?ME: I never received a call back last time, I just want the order or my money back. Promise me you will actually call me back?FT: SANDRA- yes of course, Ill take care of it!4/6/18 -NO CALL BACK, but receive shipping information via e-mail.4/10/18 ITEM FINALLY ARRIVES!!!! HALLELUJAH.

Customer service via email is incredibly slow, communication is pretty poor. I’d definitely consider looking elsewhere before buying here.

I paid for an online order using PayPal but after more than a month I still had not received my order. I contacted film tools and was told the item was on backorder. I had a project for school and I needed the tool belt I had ordered and was not able to wait so I went into the store on the weekend to purchase something similar. I was told by the staff in the store that because I had come in on the weekend I would have to wait to speak with someone in accounting to have refunded to me the original purchase made online. I made the second purchase in good faith believing I was going to get a refund but it has been more than a month and I have received no refund. When I called to speak to someone in accounting the lady was rude to me and unable to give me answers. After a few minutes she sent me to a voicemail and no one ever returned my call or issued me a refund. The last I heard from the staff was that they successfully cancelled the backorder for the item I paid for but I still have not been refunded. They stole $150 from me, Not Cool. I am very unhappy!

Poor and snotty service.Hey, guys - youre in RETAIL. If you were so hot in production, youd be working in film. Get over yourselves.WAY overpriced on everything. Go to Amazon or other online retailers and save the headache of dealing with these clowns.

Decent prices for high end hard drives.

I placed an order with Filmtools on February 27th with 2-Day shipping. My item arrived on April 27th. I lost two jobs because I was unable to shoot without the item. I would highly encourage others to shop elsewhere.

I was originally a fan of this business. They always had competitive prices and prompt shipping. However, my most recent experience has been very poor! I purchased a 5-piece flag kit and didnt here anything for about 2-3 weeks. When I called, I was given a vague answer about the kit being back ordered with no other information. I patiently waited an entire month before calling back. During that time, I did receive only 1 of the pieces. When I called back a MONTH later to see where the rest was, Im told the entire order was canceled because it was on back order for so long. No notification to me of this happening at all. So, I reluctantly have them put the order in again and wait nearly another month. Over the course of a few days I receive a duplicate piece to the original one sent (only supposed to be one) and two other pieces (one of the scrims has a hole). I let another week pass to see where the two remaining flags are and its a big mystery to them. Mind you, every time I call, Im on hold 10-15 minutes. So, to date, my order is still incomplete, I have to send their duplicate back, and who knows where the rest of my kit is. Maybe they are good for individual items, but Id look else where for any kits...EDIT - This review was originally posted to Yelp. About two hours after posting, a member of Filmtools damage control team was emailing me (maybe if they put this much effort into their fulfillment department?). I got the same assurances that they would look into my order and that I would receive an update the following day. Well, fast forward more than a week later and Filmtools has gone dark again. As it stands, my order is now over two months old and is still incomplete. Ive spent 2+ hours on the phone with them and via email with no answers. This is officially the worst service experience Ive ever had.

Product broken, no effort to replace or refund. bought 2 gripper 115s and the pumps went bad (one a month old, one less than 3). Bought new pumps and they almost instantly quit working. dropping my $1500 camera on the floor. I wanted a refund but got nowhere.

Always fast and easy. Good prices.

Im appalled that they would close all weekend now with the new mgmt. You run your business in a town of weekend warriors and productions that often need things last minute and to not be open on a Saturday is ridiculous

Terrible customer service. Won’t return unused bulbs purchased literally two days prior.

My experience was with Filmtools was terrible. I ordered an item that was show to be in stock on the website. It never showed up, so I called them. They told me the item was now on backorder, but should be in stock within a week. A week later I called again, and they said it would be another week. This process went on for almost three months.Customer service was very poor. They would tell me what I wanted to hear, just to get me off the phone, and different employees would give me different estimates on when to expect my shipment. Shipping was way over priced, and when my package finally arrived it was very beat up.DO NOT BUY FROM FILMTOOLS

Awesome customer service, they helped me find everything I needed!

Always helpful and great stock

Staff is knowledgable about products, and turnaround is fast.

Large selection of camera gear. Great for last minute purchases

Best place for film gear.

Excellent customer service!

They never answer the phone.My goods are out of stock, there is no replenishment for one month, and no one has contacted me！！

I made an order on 27 march,i emailed them several times so i can find out when i ll recive it,someone answered once and told me to wait because it takes several days for international orders, after 3 weeks they told me that they cannot send it to my country,and that they ll cancel my order so i can have my money back in 24-48 hours.it past 8 days and no one answer me and i havent recive my money.i want my money back,what is so difficult?don t understand why it takes so long?i still havent recive my money and it past another day,no one answer on chat,mails,nothing

All good for my career

The place for film supplies. Very helpful staff.

They do not answer calls, place fake online ads which they do not honor. VERY BAD CUSTOMER SERVICE!!!!

Please note: Although Google lists the closing time on Saturdays as 6pm, Filmtools actually closes on Saturdays at 5pm. Essentially, their hours on Saturday are from 9am - 5pm.

Anything you could want and more! A filmmakers toy store where you could get lost for hours

Best place ❤️

You can get anything for cameras here

Ive been calling the past week and no one has ever picked up. Ive even left a voicemail and it has gone unanswered.

Canadians stay away. Charged $100 EXTRA in brokerage and delivery fees andTHEY WONT TELL YOUand when you try to send it backThey will charge to a SUBSTANTIAL RETURN feeNever Again

If your in the film and TV production business... this is Mecca!!