Wow! Sunday service. Everything fixed in 2 hours. Fantastic service. I was driving to the airport at 4 am to catch an early 5 am flight. Some debris on the road came up and just hit me. My drivers side right tire completely smashed. Boom. I was towed to the Burbank Center which is closed on Sundays. But there were some technicians and engineers present Mario and David. They looked at the car, quickly diagnosed it and took 2 hours to fix it. Even though they had other work already for that week. Can’t believe the amazing customer obsession by this team. Love you guys and Thankyou for your service. Can’t recommend this location enough.

Parking is terrible, but the dealership is nice. The staff is very welcoming.The test drive was excellent.

Not a dealership but a great showroom. Love Teslas

Did their best to accommodate my whim and kept good customer service standard. Place was clean. Bare, really. I had no actual complaint besides making me wait a little long before having to make a pseudo demand for my vehicle.

Tesla is always nice and always cordial. This is a busy and well to do location with a service center. Nelson always takes care of my Model 3 and its nice to get a Model S as a loaner during service. We also get Uber credits if there is no rental available. All in all would recommend anyone seeking a Tesla new to visit this shop and be direct with what you want. Or dont and order through the website, you might be able to get by with a mobile service where Tesla drives to you to service your Tesla. Join the Tesla fam and ride with us to the moon 🌚🌝

Great service. Very friendly people here.

Good experience dropping off the car for service - updates after the repairs are done.

Picked up put new Y today. Would give it 5 stars but because there were so many cars we had issues getting the car to unlock do to overloaded wifi. Once that was corrected everything went smoothly l. Easiest car purchase ever loved it

This is the worst service you can ever imagine. My car has been in service for nine days for a simple AC problem. I keep on getting apologies after apologies and still no car. You spend all this money on getting a Tesla. which promises to be the best and instead they are the worst. Horrible service from a company that doesnt car.

Excellent customer service. Very happy to stop in to get my car checked out and top off my charge.

The customer service here does not exist unless you have a personal connection to one of the advisors. We picked up our MS Plaid during the week and it was unfortunate how we were greeted until when we left.. after confirming ordering specs on our reservation for the MX.

If youre interested in owning an electric vehicle this is a must stop to start your search for the right car for you and your family. Shop other makes and models to compare...but for me, this is the best youre going to find. Yes, there are some minor flaws, but its the best overall EV experience youll find anywhere; value, range, charging, and utility. 😎

Daniella is the best. She let us take a Model 3 home for 24 hours and 2 months later we have our own sitting in our driveway right now.

Lisa & her team here at Tesla Burbank go above and beyond for their customers even if that means staying a little overtime to make sure we are knowledgeable about our great vehicle.

Other than Tesla Burbank doesn’t really help me on my Tesla Model 3 purchased process.And today I received a DMV notice informing me that the car that was previously sold to Tesla Burbank, the release of liability paperwork is still not done by the dealer.I have to do it myself, have to call DMV and be put on hold for an hour of wait for available representative to help me.This three sales people in Tesla Burbank are all bunch of liars including Nikki, Nile, and Evan.They all said that it will be taken cared off and they will process your DMV paperwork once you traded your car. In reality nothing is done!I will be advising Cobb Burton again regarding this new issue.It been two months ever since the car was sold to them and If DMV didn’t send me a notice I wouldn’t know anything thinking that my release of liability has been taken cared off but sad to say its not!I don’t know why this three people are still there in the store despite their poor customer services and bad reviewsOh I know its to lie and make promises to customers but never get the job done right.

Tesla, you had me at $100.-This review is going to be fun for me. I have a lot to say, but my goal is to be as helpful as possible and not babble on. I will try to be concise.Its been about eight years since Ive had a new car and I usually get a reliable used car. I like putting my money toward investments and not expensive vehicles. Tesla Model 3 had too much value to pass up this time around.I will first discuss my buying experience, things Ive learned, and any tips that may be helpful.-TEST DRIVE - I called Tesla at the Americana and scheduled a test drive. Its important to be on-time for your appointments as they are known to get pretty booked up. I ended up being 20 minutes late, but they still fit me in right away, which was great. I made sure to test drive the Model 3 Standard Plus as this was the price range I wanted. I know myself if I test drove the performance model, Id be hooked and scraping money together to get it. Driving a Tesla for the first time was a bit surreal, but I did feel an itch to floor-it but held back as my Tesla driving instructor was monitoring me. Overall that car was the best vehicle Ive ever driven in terms of speed, handling, and feel. So now what?-BUYING - I sat down with Luis, my Tesla Owner Advisor. He answered my question, which was basically about the pricing and delivery of my Tesla and gave me no pressure to buy. He helped me log in to my account that I had already created to reserve the test drive. For $100, I started my order for a Tesla, which is ludicrous. Getting full self-driving for the extra 7k charge with your Tesla is a given at this point, I mean come on. Estimated was about 30-45 days for my car to be ready which varys for everyone.-PRO TIP - While youre waiting for delivery, you should take this time to learn about charging your Tesla and possibly get an electrician out to your home. Yelp helped me search for an electrician to help me install either a Nema 14-50 or Tesla wall charger. What I discovered at the 4-plex Im renting at is that the electrical wiring for the property would need a complete overhaul before being able to add any new outlets. Thankfully my insurance office in San Fernando has a plug right outside, so no issue there.-DELIVERY - After a month of checking my status in my Tesla account, I received a text message prompting me to set up an appointment and complete my payment online before taking delivery. I had already uploaded my insurance, finished my Tesla financing option at 3.19%. I ran into one issue when I had accidentally backed out of my pre-approved financing at 3.19% to see the other payment options. It was like my pre-approval disappeared, and the system wanted me to go in and re-submit. I did not want the system to ding me for another credit inquiry, and I know that usually, a pre-approval is good for at least 30 days. I was able to call up Luis at Tesla, and he was able to see my pre-approval on his end and get it to pop back up for me, which was a relief.-TESLA INSURANCE: I quoted insurance with Tesla, but it was still more expensive than my current insurance office Farmers Insurance Alex Nunez in San Fernando :). I have an Umbrella, Renters, Car, and Life Insurance altogether, and its just cheaper with all the combined discounts, and I like my limits over a million.-PICK UP - I arrived at Tesla in Burbank and was invited to sit in on a brief Tesla introduction presentation. Everyone at Tesla had a smile on their face, and customer service was excellent. At the close, they get you logged into your Tesla app and have you honk your hour and find your car. It was enjoyable and just a great experience overall.-DRIVING - So far, its been fantastic. Ive been able to enjoy autopilot and enjoy the speed, and boy does it accelerate! Ive been charging at home getting 6/miles an hour of charge on a standard 120V outlet, which has been ok for my daily commute.-If you found this review helpful, please smash the LIKE button on this review as this helps with the Google algorithm, and Id REALLY appreciate it :)

Nelson was my service adviser today. And was the best. He made sure all my concerns were fixed and addressed. When I pick my car up it was charged and ready to go. I just want to thank Nelson and all tha Tesla service staff. Thank you again. RC.

Excellent service, explained all in detail, got me a loaner, followed up with me upon completion. thank you Nelson.

Great customer service. No hassling. Quick, easy, and to the point

Very friendly and helpful staff.

Great customer service. The test drive was excellent, thanks to Evan. Explanation of features the walk through was very detailed. The representative never rushed through anything and answered all questions. Its a great place to experience a Tesla vehicle before purchase. The presentations are not limited to vehicles alone; the solar panels and power walls are on display, and all questions will be answered. There was never a sense of hidden information even when the answers werent that great.

Their system was down for the pick up of the car so that was a bummer but nice friendly people. Very little parking however.

Look, I understand things need fixing with any vehicle. However, when I questioned some extra charges (those added fees on top of the set-yearly-service price ( one of the huge factors for adopting Tesla tech. early as we did)) for things like wiper blades and key fob batteries and get the typical response any dealership gives when actively gouging your bank account, Im deeply saddened. Elon Musk probably has better things to do than use his genious for these little things like customer service complaints, so I dont cast blame in his direction, however, there is a chain of command (I hope there is!) and when issues arise this command chain should be used to resolve customer complaints accordingly. Instead, Im bully charged by the department manager, someone who proudly peeled himself from the Dealership management training program [mold en general] and got placed [here] to practice his witty dogmatic spite in banter form to explain fees associated with replacing like new parts with older worn parts.Yes, you read that right. Tesla charged me for;Wiper bladesKey fob batteryMore...When I got [the models s] home to explain to my wife this new process that Tesla puts their customers through, she took the key got in the car and immediately the system noted the fob battery was dead. Then I noticed a day later that the app we use to track the vehicle, open/close the roof etc. was disabled. A quick search online indicated that an open service call (as if the car was at the repair shop and they dont want you activating any features etc) disables it. Its been months and its still disabled.So, to sum up; I took the S for its scheduled maintenance, got charged the maintenance fee plus extras for unused wiper blades (we live in CA) and for a new dead battery in the key fob. Nice.Ford did this before. Your New Car stripped of its parts for other vehicles then replaced with older worn parts you wont notice...for a while.Well I noticed. And I no longer promote Tesla or hold shares. In fact our P85D is super fun to drive and everything awesome about an E vehicle holds true. Luckily many other 100% E vehicles are coming out that also excel in these same areas.We cancelled our two Model 3 reservations and will wait it out with a Toyota Prius lease at this point.Were not going to promote a company that allows itself to find sneaky ways to get every dollar they can while not giving you a choice.In fact, Im now actively sharing these details with anyone interested in a Tesla. At least when making a decision to go Tesla, know what youre getting into, REALLY. Elon is a genius but even they get taken once in a while and I have a feeling theres a VP on his Board that takes an under-table percentage from the service departments in exchange for bonuses for the peeled-from-the-mold managers.You too are affected by corporate greed @Tesla.

Cindy Larin was my customer experience specialist. She did an incredible job of explaining all the features of the car before we went on the test drive.The test drive was also well planned with a mix of freeway and urban driving allowing me to try the different features, especially autopilot. It ended with the self park feature which was cool.The facility itself is very modern with clean lines and a minimalist approach.

Friendly staff, quiet the fun experience. Test driving the Model Y was a great way to spend a Wednesday afternoon.

Rude and unprofessional staff in the service center...they could care less about providing decent customer service or resolving your car issues. Good luck to future Tesla owners who come to this location...1 star is too generous.

They might have been extraordinarily busy the day I was there, but dude. I dropped my car off to get the new self-driving computer. I was checked in, then directed to the lounge to wait for Natalie. I then spent 40 minutes on the lounge waiting - no refreshments, no restroom, no Natalie. I finally went to the front desk, who directed me to the service desk, who told me that Natalie has gone to lunch, but I could leave. So, I spent my entire lunch hour in their lobby for someone I never saw, who couldnt be bothered to make sure her clients were good. I cant count the number of lunch hours Ive spent servicing clients. I clearly remember this lunch hour not being serviced.

Customer Specialist David J. took care myself and my family for a personalize test drive of a Model 3, I couldnt think of any negative comment to share how happy I am. One of my bucket list to get one soon.After a couple of months of brainstorming and serious discussion with my family, I finally own a Tesla Model 3 took only 6 days after my reservation completed, very excited, im on cloud nine, exceptionally always smiling while drivoing my first ever electric car and overall part of the mission of Elon Musk. I hope Elon will give me free use of Supercharger, as I never realized I must have a referral to avail it(sad), we are just a walked in customer and never thought about about it🙏👨‍👩‍👧‍👧🥰. THANK YOU FROM THE BOTTOM OF MY HEART

Service was excellent. Like customer service taking care of my problem.

Great experience! Test drive was awesome! Better experience than other places, no hassle sale at the place. Love it.

So nice and spacious.

Very disappointed with the service. Brought my car in on Tuesday, and picked it up on Friday, with very little communication. I had to constantly ask for updates, and most of the times I heard nothing back. I was told I would only have to pay for one of the siderail parts ($36) but then got a notification I needed to pay $1907. I texted them why and to confirm there was a mistake, and no one was answering. Went by, and they didn’t even know why that was invoiced to me. Thankfully, they waived the fee, and also waived the siderail fee too, to apologize for the mistake, so I didn’t pay anything.However, when I got the car, the rear window was in dust, and still had the tapes on it, and the driver’s seat mat was filthy, with ducktape stuck on the floor, ans small metal pieces everywhere. I am pretty sure they didn’t even sanitize the car before delivering it, let alone cleaning it out of common courtesy.Finally, I realized that one of the issues that I had reported (owner’s manual not loading) that they said they fixed was not fixed. So I went back. Staff (won’t use names) showed me why it wasn’t working - basically, the owner’s manual takes forever (more than 10 minutes...) to load if you have the Energy Saving ON.They were helpful providing a loaner car for those 3 days, but the team is not organized, and communication is very difficult (not to mention how they delivered the car).

Alex gives great customer service

We took delivery of our Model 3 at the Burbank Delivery Center in September 2019. Our contact was Amy who had us complete the final purchase paperwork which went smoothly and only took about 20 minutes (we paid in full by personal check so how complicated could it be?). She assigned us to Nick for the introduction of the vehicle, however, Nick did not seem familiar with the Model 3. We asked him how to open the glove box and he said Dont know on the 3 and went to ask for help. He also didnt explain about NOT using the manual door opener to exit the vehicle which my wife used to exit the vehicle the first time while we were inspecting the car. We understand now that this can cause damage to the car and should only be used in emergencies. Fortunately, the car was not damaged but this should have been the first thing he told us. He was really only able to assist us with paring our phones and setting up the keys. Another representative came by and helped answer some basic questions (wish we had been assigned someone who knew the vehicle well in the first place). Once we signed off on everything, Amy said she would send us her email address and contact information should we have any questions as well as invite us for a tour of the factory. A few days later, I called into Burbank Delivery and left a message for Amy as I had a question regarding registration documents not loading on my account but I never received a return phone call or an email with her contact information (it’s now 6 weeks later and we still have not received any communication from Amy). Thankfully we love the car (its good job that this car basically sells itself!) but keep in mind that while the basic driving functionality is solid (the M3 is indeed a joy to drive), you will encounter various bugs with many of the other features that hopefully over time will get fixed via future software updates and that follow up with sales/delivery/service is hit and miss and you may be on your own.

I love my car. Took it in for alignment and they took it for a test drive TWICE. Car came back more unaligned than it previously was, milage was added, bluetooth was changed. Im not as bothered at the fact that somebody took my car for two long joyrides than at the fact that the problem wasnt even fixed. Infuriating experience.

I’m a fourth year Model X driver. The few interactions I have had with the company and specifically this Burbank location, have been outstanding. From help buying, delivery, and especially service for the few minor issues I have had to the ongoing investment into my vehicle via free software updates, this company, backed by this Burbank staff is second to none. Also, the benefit of the intentional absence of traditional 3rd party dealership companies can not be overstated. The attitude of the employees seems to be “customer over company”.

Awesome customer service! Especially in service from Natalie. She assessed my issue and went out of her way to try to remedy the problem. Highly recommended and an asset to the company!

Very nice car

Amazing service.

The location of Tesla Burbank is nice, it was cool to see cars line up for delivery. Unfortunately I was unable to recieve my car due to a sensor issue that was found out 15 mins before my delivery. The staff did their best to accommodate. They paid for my uber home, and manager Albert was able to approve a home delivery. I wish Tesla quality control would be more extensive as it puts their delivery staff in an uncomfortable situation, dealing with an unhappy customers. I hope that the in-home delivery experience will be better.

Im in and out super quick. Love the car! The technicians were friendly and helpful. Easiest leaving experience ever.

Alex in Burbank is Super. He really help the most friendly and most helpful of all my experience. Compared with the other dealers been to currently.

Great experience. New Tesla owners!

Tesla, once a great car to own, now is a pain everywhere. Ive been in the line for 65 minutes and still not got in to the Tesla service center although I had an appointment which I had to take 3 weeks ago for some service that I requested 2 months ago!!!

Great service thank Nelson

Nice presentation.

Newer location compared to the Van Nuys location. However they are limited on what they are able to do.

Diana T is the best service agent. Friendly and responsive and way better than others Ive worked with.Normally its honestly really hit or miss. Sometimes its a great experience, sometimes it is really frustrating. Good luck!

Awesome staff!!

Employees are awesome. Super courteous and informative. Ty Tesla!!!

This location is a horrible location. I was trying to buy a part, and all my emails and calls where ignored. I would not recommend to anybody to knock their door. Since I don’t want to be ignored, I will report them to BBB, and will give them a negative review in different platforms, to make sure other people ignore them. I have all the emails with absolutely no response, so many phone calls with voice mail, and with no returns.

I was in town to tow a motorcycle. After spending hours at the Uhaul location and multiple trips to autozone for a different connector from the car to the trailer, we finally went to this location. The lights to the trailer weren’t working. The advisor said oh it’s just a system update, which we did and still no lights. He said he would check on us, however left at 5, when he got off. I get it, was Friday, however customers were there. After a discussion on social media, Tesla didn’t connect the proper thing and it would take a removal of the bumper. Again, Tesla pre delivery customer service is great, good luck with issues afterwards!

Had a terrible experience at the Burbank Tesla location. I was pretty excited for this to open up due to the large showroom and ofcourse all of the positive buzz around Tesla. When I decided to go, I was amused at the fact there was so many people working at this location. Frankly, a lot were just standing around talking amongst themselves, but I figured with so many hands on deck I would definitely be taken cared of. Unfortunately this was not the case, in fact the opposite. As I drove up to the lot they told me that they had no parking and suggested for me to park at Ralph’s. Mind you, there was not a lot of costumers at the time. There was spaces available but was told they were reserved. I was irritated by the fact that this LARGE location couldn’t even entertain any costumers who wanted to visit. Originally I was interested in getting further information about the Tesla truck and possibly putting a down payment to reserve the vehicle. I was extremely disappointed by the arrogance of the staff. The sales representative even told me “We don’t really focus on new costumers because we are busy with existing orders” -AdamI’m aghast at the culture that this location has managed to build and coming from a business point of view, this is not something that should be advertised. Remember you may be at the top one day but begging for costumers the next. Companies should never forget the reasons why they became successful in the first place. I felt like my business was not wanted nor important to them. So I left.

OMG! Let me tell you, this service center was a great experience for me. I was so nervous, it was my first time taking my car in to be fixed, I had a message on my dashboard telling me to contact Tesla for a service on acceleration reduce and Diana was my rep and she was the REAL MVP!!! She treated me as if we knew each other for years. I mean she took really good care of me with giving me the loaner. She kept in touch with me with the updates on the repairs. Everything, the whole process was very easy, very smooth. Thank you so much Diana and your team for everything.

Went with a friend for a car pick up. They are nice but super weird 😂 made us go through a new car orientation even though I wasnt buying a car. They are super nice though

Everyone in service dept here is super friendly, courteous, and knowledgeable.

Great experience, really enjoyed a test drove here. Highly recommend coming by and test driving the Model X!

It was packed here when picking up my Model 3 but the process was fairly smooth and we didnt wait long. There were tons of other people picking up their cars. Loved seeing the lot lined with Teslas as we pulled up. Got a quick lesson from my delivery guy, took some pics and drove off silently and emissions free. The car is amazing!

Cannot get some one to talk on the phone. I left several messages never return my call back. I hade to drive to the delar to ask question

Clean and welcoming staff

Good service is gone. They used to offer tremendous value, loaners, car wash, complimentary work, but now its all gone. Also, their prepaid service now expires even though they told me in the past it doesnt expire. Things are changing, rapidly. I would not buy another tesla, I prefer quality customer service.

One of the busiest Tesla’s in LA

Went for an orientation at Tesla in Burbank. Great building and environment. The people were friendly, helpful, knowledgeable. They were amazing! The reasons for only three stars are:1. Not enough chairs. Either through poor planning or lack of budget, there was not enough seating for about 1/3 of the attendees. These people are about to spend $50k-$120k. For a company that usually demonstrates such great attention to detail, being unprepared for people (when the event is by invitation only) makes a statement.2. Stuttering and jerky videos. The presentation slides and speaker were all well done. But every video shown to demo the products (vehicles and solar) was jerky and stuttering almost to the point of incomprehensibility.To invest so much money and trust in a Tesla vehicle and rely on Tesla as a technology company that is pushing software updates that change the functionality of your vehicle and home, you have to be on-point in your details with technology - and to not be able to have a video presentation go well says something.3. Different laptop brands. The people who were present to help with various matters from ordering to financing to delivery checkpoints had a wide array of laptops from different manufacturers and sizes. Some of them had Tesla stickers upside down, etc. Again, for a sophisticated, tech-oriented brand, there should either be a Tesla laptop, or at least a similar, good-looking standard laptop/workstation. I mean, you could at least buy a dozen higher-end Chromebooks so that it doesnt look like bring-your-own-laptop-to-work day.I really like the Tesla mission and brand. Im purchasing a Tesla vehicle and will.probably invest in the home power options as well. I loved the dynamic of having this personal, hands-on meet and greet with staff and products. I think they just really missed the mark on how they presented the brand at this event.Oh, and Epstein didnt kill himself.

Diana from Service was great and helped assist any concerns I had. She goes above and beyond to make sure shes giving exceptional service. Thanks again

The personal were great at making us more comfortable with the electronic car. My wife was totally petrified of the car but they got her calmed down and see was able to drive it. It is a learning experience.

The delivery is a Caos! None know what is going on. All guests are waiting for paper to sign to leave. I have been here for more than 4 hours and there others who are waiting longer than us! Your paper is coming! The shop is closed and the paper is still printing.... Eron Musk do something! This is my 3rd Tesla and delivery is getting worse!

Good service

Very satisfied with my purchase, but the advertised 310 mile range on the long range Model3 is not realistic. It is closer to 240 miles in normal driving conditions. I cant get a round trip from Bakersfield CA to LAX and back without stopping for a charge. Otherwise I love the car!

No bitcoin no clients

Today I came in for a test Drive it was amazing all representative are great. I came in 1 hour early and they said not a problem they took me right away. Awesome. Keep up the great work.

Took three visits to find my repaired tire. They need a better system to keep track of tire swaps. Defeats th convenience of road side assistance.

The service was great. The guy Jake was nice and very helpful.

Thank you Lisa of service and Cobb of Sales for the assistance. :-)

Great test drive experience. Clean and roomy showroom. Staff were nice too. There are Level 2 and Level 3 chargers here, however they can get busy during the day.

We arrived, excited to pick up our new car and were glared at by all staff who appeared to think they were the greatest people on earth, then when we asked them where my wife could park her car they were complete jerks telling us nothing helpful and just demanding that we dont go this way or that, although the parkinglot was so crowded it was barely enough room for one car to go one direction.We were told on the phone to arrive Exactly on time or lose our spot for a few days but then we were made to wait for more than 20 minutes before someone even talked to us.Meanwhile staff all around in the building just chatted with each other, or walked around looking at their cell phones.

Polite sales people. Nice store.

The team here has been awesome to deal with. Theyre professional, helpful, and patient. We had solar panels installed on both of our houses, and Dustin our rep was phenomenal to work with, and so was the solar installation team (nicknamed the Ewoks!). We also got our Model 3 here and we loved the entire experience.

I would normally give 4 stars for a smaller parking lot, however, the friendliness of the staff, as well as how easy it is to test drive, combined with the no pressure attitude, makes up for it entirely. Ill be purchasing in two months, and I wasnt told about how I need to order now, today, or Ill lose out on some nonsense deal. Professional and courteous, as it should be when making a serious decision about a large purchase. Imagine being pressured to buy the house right NOW by your realtor. You would find another realtor. Fantastic service, and Ill be back to purchase soon. I highly recommend coming, even if only to view the cars, just to see how the future looks.

Excellent car to have & drive wished Mr Elon Musk sells & consider selling to Philippines I will help & volunteer to work for him thank you

This is the worst experience of taking the to the service i ever got. My battery is not charging. Bought a $50K car. I spend 5 hours explain to service supervisor. On top of that they didnt leave phone number to call back. This is horrible. Battery drain fast i explain to supervisor or manager. All they tell me is suppose to like that. This tesla only got 12000 miles on it. I really want to yell in the show room so every one can know how bad of the service they are.

Very helpful staff... answered all my questions.

Beware of these FRAUDS!! We obtained delivery of a model X on Friday and noticed several problems after their so called inspection and giving the car a clean bill of health. When we took it to a different Tesla service center 5 days later, they are asking us for $185 for wheel alignment on an almost new car!!!! We specifically asked Burbank service on the delivery day if wheel alignment was good and they said it was. They are INCOMPETENT LIARS causing us a ton of inconvenience and money. This is after they ate up 5 hrs of our time and were refusing to even give us a walk through of our car.

Really helpful staff. Super nice! Only two cars in their showroom, but they were awesome. They have valet parking too!

Natalie and the entire service department made our visit so fast and easy.

Iam in side the car. Tesla

The car is speechless, the response of braking and steering is incredible. The sleek design of the exterior and interior is wow. 10/10

Worst experience Ive ever had.I sent my car to repair, they repaired 2 things out of 3, asked me to come back again for the 3rd thing. Fine, they left the car over a parking lot in Burbank. And you would have to use your mobile app to unlock your car, so they assume, everyone and everybody carries their phone with app installed .Thats fine either, so my phone was died. And I borrowed a phone, login to Tesla app. The car is still in service that there is NOTHING I can do, I cannot use the app to control the car, all it shows is that the car is in service mode. I called Tesla service burbank, well, as usual, voicemail.Theres literally no Tesla person at that parking lot. I waited another 30 mins, found someone dropping of a car from Tesla. And he called Tesla about it.Thats fine either. So I drove to Tesla and try to fix my 3rd thing, and I talked to their manager about it. Thats the most peaceful person Ive ever seen, his response is we are busy so it happens. Is it really OK to pick up your car in a parking lot with no person from Tesla??? Is it really OK to have your customer waiting for 1 hour in the parking lot like a idiot? Is is really OK to hand your car to your customers with service mode on?This is the service level you would expect here. You guys are trying to automate things too quickly before you even know what to do. Im glad there are laws constraining your autopilot, otherwise......

I ordered a brand new car and have been waiting for 8 week for delivery. They called and said that the car was damaged and that they are sending it to the body shop. When I called and told them that I will not take a brand new car thgat has been damaged in a body shop, they refused to call me back and as of today, I am not sure what is happening. When I call they transfer me to new car delivery and I have to leave a message with no avail. BE CAREFUL, STILL WAITING FOR A CALL.

Excellent experience ever time I take my car in for service. Friendly, fast, efficient. Definitely recommend this Tesla facility for service.

Staff is very friendly and they get you in and out quickly.

Very nice facility, personal was great...just took too long to pick up my telsa.. documents were wrong.

I must agree with a lot of people on here. Rude salesman, poor communication, and disrespectful customer service!

What do you get from Tesla when you spend $113,000?First, you will get a whole lot of excitement by watching pictures and videos on the Tesla website, while you are waiting for your car to arrive at the dealer. Then, for the first few weeks, you will think and tell everybody that you have the best car in the world… and then, reality sets in. You start realizing that many of those high tech gizmos simply don’t work. But, you understand, that this is a fresh concept car and you almost expect that. So far so good, but then you are going to get seriously shocked when you try to get through the service department appointment desk and eventually the service manager.Honestly, I never, ever, experienced such a bad service in any other cars I have owned, or am currently possessing now, even when the cars were worth a fraction of the $113,000 which I have spent on my Model X 4 months ago. I know that nobody will believe me if I will tell you that today, July 25, I called the Tesla Service Department in Burbank to request another follow up appointment to fix a list of problems (some of them serious safety issues) and was told, that if I was to waive my rights for a loaner car (per my contract) the fastest open appointment is August 25...basically in one month! How many issues does Tesla Model X have for the service department to have to wait for one full month? It didn’t help to get over my disappointment with the car when I had a very unfriendly and rude conversation with the service manager Mr. Mines. I explained to this gentleman my problems and the reason why I asked for the service manager and I got interrupted with “Are you done yet? May I talk now?” Wow!People! For your information...if I called the Maserati dealership (true story), with any problem, I will have an appointment the next day, and I will drive out in a brand new loaner car. That’s service!I wish I never leased my Tesla Model X, simply because I don’t believe that anybody deserves service and should be treated that way.

Easily the worst experience of my life. Not only did my brand new model 3 stopped working after 10 hours of use, when it was brought here and I asked to be compensated for missed hotel bookings and tickets for sightseeing, and even getting a replacement Tesla, I was told to basically deal with it. I was also asked that they cant give me any compensation until it gets approval from the manager. Well managers are on vacation or not answering phone. The person above them is also on vacation. Basically told to suck it up and deal with it without any compensation. And this is the 3rd busiest Tesla in the world. PATHETIC!!!

I came here twice. There are worst Tesla staff

Nathalie (service rep) and Patrick (Mechanical service rep) really takes great care of you. Teslas dedication to service is unprecendented. They always go above and beyond.

Great service, fantastic cars! Delivery experience was fast, easy, and fun.

This is a followup on the Service Center damaging my car.The first time I took my car for a service, one of the items was the trunk gasket was bent and wouldnt align. So I asked them to fix it (as I wasnt able to do it myself). They told me that to align the gasket, theyd have to take the entire bumper off. Seemed ridiculous, but whatever, Tesla does things its own way.Fast forward few days, I go to pick it up, there are scratches on the rear bumper. I ask the manager to look at it. She calls the mechanic, whos trying to convince me that its just dust, and starts rubbing it with a rag.Anyway, I wasnt going to take their BS, and asked them to have it professionally fixed. So, next day I get a call from the body shop that they sent the car to. Turns out the damage was so bad that the bumper has to be repainted now. My car that has less than 2k miles on it, has to get body work done.Along with the other damages they caused to my car, while in their possession; this has been the worst service experience for me (and Ive owned a BMW before).

By far the worst customer service. One one answers phones, absolutely no feedback on loaner vehicle availability or eta.

I had an issue with an order and the second that I walked in a very friendly service employee helped me out instantly fix my issue, made me feel comfortable and gave me a tour of some of the other vehicles.