Our experience yesterday was perfect. We walked in with only a vague idea of what we wanted and the gentleman working did a fantastic job of helping us figure out what best fit our needs and our budget. He was extremely patient with us and answered a thousand questions for us. We walked out very happy customers.
Austin was very helpful, gave us lots of details and information. Very happy with our purchase.
As always the entire process was a great experience. The sales representative Noe was very knowledgeable and made our selection easier. That is why we have purchased each of our products there.
Just ask for Marlon. Best sales person ever! Knows the facts, not pushy, lets you make your own decisions based on your sleep habits and budget. Great pricing. Great mattress. Best sleep of all time. Highly recommended!😀😀
Great service, great mattress! Bought a queen snug for my RV, it’s super comfortable. Thanks Justin.
Very helpful and knowledgeable, nice 👌 👍 thank you
Very professional and polite! Thank you, Christopher, Jackie and Noe.
We already knew, for the most part, what kind of bed we were looking for. The store had a pretty good selection of mattresses to try. Justin was friendly and knowledgeable, but not pressuring like many sales persons (which we very much appreciate). Prices were right on part with what youd expect a matress to cost and financing was easy to apply for. We havent got delivery yet, but we should in a couple days. Will update once that is complete, but so far we are pleased with the service received so far.
Justin was our salesman and he was great and personable. He knew the different brands Mattress Firm offered and the difference between brands. He did not try to push us to the top of the line mattress, but instead to the mattress we were in search of. We purchased a Sterns & Foster because the Sterns & Foster brand met our criteria. The mattress is made in the USA, the mattress seems to be made better than the other brands (higher quality) and most importantly the comfort level to us was higher than the other brands. I recommend Justin at Mattress Firm in Burleson, TX and Stearns & Foster brand
My experience was amazing! Marlon was my salesman and he was very knowledgeable about mattresses. He was patient and helpful. Im glad I stopped by!
We decided it was time to replace our bed. We spent time looking at reviews for beds as well as stores. Bed reviews were easy but very little recent store reviews. We chose this Mattress Firm based on the only recent review and we are glad we did. Zach listened to what we thought we wanted then showed us several options. He gave us ample time to evaluate each bed and based on our feedback adjusted his recommendations. He was not pushy. He simply provided education and gave us time to make a decision. It was a great buying experience! We are looking forward to sleeping on our new bed very soon! Thanks for your guidance Zach!
Cody helped me pick the perfect mattress for my son; very good customer service I highly recommend him if your looking for a new mattress!
Justin is very knowledgeable and always ready to help. Highly recommend you visit this location and ask for him! You won’t be disappointed.
I was very satisfied. Justin helped me find the perfect bed&managed to stay within my budget. Bed was delivered in 2 days!!!!
Marlon was quick to help as soon as we walked in the door. He answered all our questions and never once pushed us to make a decision. Wonderful experience.
Tried all the mattresses, made a decision, and scheduled the delivery. Super easy with a friendly, easy going sales staff that answered questions, waited patiently, and didnt pressure a sale.
There were several beds to try in a safe manners, friendly staff, Cody was great answering our questions and helping us find the right bed. I would recommend this store.
The employees were excellent in helping us get what we wanted in our budget, we had trouble getting headboard brackets to fit the base we got 1st, so they were great about switching out the base for another that came with its own brackets and it worked! Weve finally got a headboard attached to the bed!😁 Thanks to everyone that helped us, after the craptaculer year weve had its very much appreciated you guys working this out for us.
Our sales rep, Austin was great.. Friendly and knowledgeable. Would definitely recommend this young man to anyone wanting to purchase a mattress.
Christopher at the Burleson location next to MOOYAH was fantastic! Great customer service, really knowledgeable, and got us in and out quickly while educating us on our purchase and the warranty options.We will definitely be back!
Awful customer service!! I didn’t get the name of the two employees that were there wish I would have. From the moment we walked in, it felt like they were bothered that we were there. One was laying down and quickly got up, the one that walked us to the mattresses would vaguely answer our questions. Clearly they didn’t want to sell!!
The store Manager/Sleep Expert named Carlos Lewis has the best costumer service ever and he is so polite and friendly. He has helped us so much to make the right decision.
Chris was an awesome! From the start he started trying to see what type of deals he could come up with. He was honest and that’s something you don’t get from other stores close by or in general. It was super cool to deal with someone who actually had your best interest. Great experience and customer service! The store looks isolated, but trust me it’s worth it!!! Out of all the Mattress Firms in Burleson definitely give them a chance!!
I had a great team leader named Megan W that helped me with my purchase at mattress firm. She answered all my questions and was super nice and helped me with there in house financing to get my son a new mattress! I highly recommend this place!
Justin was great to work with answered all my questions and was very knowledgeable.
Go see Cody at the burleson store, not only can he help you find the right mattress for the right the right price for you. THANK YOU Cody
Richard and Chris were awesome. Knowledgeable, fair, laid back, funny, and just assertive enough to be helpful and not annoying. :) We got there too early on Labor Day and they were still setting up the outside, but they waved us in and immediately helped us! Can’t say enough good about these guys or our experience there. Also....buy the pillows and sheets they suggest. So worth it.
Went to Mattress Firm in Burleson at the McAllister Store and both salesmen Richard Harris, and Christopher Brannon were the best you could have, they were both very knowledgeable about their merchandise and very helpful. You couldnt have asked for better service. I will definitely be recommending them to family and friends. Keep up the good work guys, we certainly need more salesmen like you guys.
On Sunday July 19th I went in and bought a bed from Madeline. She went out of her way to make sure I got what bed I needed . On Monday I found out I needed foundation and a frame so I called. Awesome place to shop in my opinion
I was looking at several places for a new mattress, until I stopped here. Met a big hefty salesperson named Chris, and was skeptical at first, hoping this place wasnt like all the others. He ended up being very helpful and funny. Great shopping experience. Now i can finally rest. Recommended.
Pros: They have a large selection of mattresses to try. I first order from another company online and I would never do that again. I believe testing it in person is better.Cons: The salesman was a little aggressive on ordering. I really dont like being pressure into anything. Besides being aggressive he was friendly.Overall my visit was good and I did purchase.Would I recommend: Yes
What a positive experience! Matt is very knowledgeable about the products and extremely helpful. He went above and beyond to make sure we got the right bed for us. Highly recommend Matt and the team here! Thank you for your great customer service.
Representative was very helpful in helping me choose the right mattresses for my home.
Matt was awesome. He is very knowledgeable, not pushy at all, and genuinely wants to help the customer. He took great care of us and helped us get every discount we could. I’d highly recommend Matt and this store.
Jim and Gemaine where so nice and friendly they helped us find the exact bed we needed! My wife needed a nice soft bed for her back and then we got the best possible price! Overall great experience!
Thank you, Matt Starrett, and Mattress Firm for the best mattress ever! My back feels great and I got a great night of sleep! I cant keep my kids off the bed so I will be back in this weekend to buy one for them!If any of yall are thinking about purchasing a new mattress, go to this store and ask for Matt. He knows his stuff and is super friendly!!
Amazing place. Dude was super nice
It was just okay. Service was very slow. Maybe a half a dozen people in restaurant and still took 15 minutes or more for 1 smokehouse sub. It looked nice, but compared to other locations it was just okay in the flavor department. Not sure it was worth fighting the rain and sitting and waiting for it to be prepared. At least they remembered the pickle. Can not speak for the cleanliness of the restroom as I did not use it at the location.
I went to mattress firm today, to find a new bed Matt was extremely helpful. He took into consideration my individual health issues and helped me find the perfect bed for me. Thank you for all your help.
I had a great experience at this store! Andre made sure to help me with every question i had, and made sure i left with the best bed that fit my needs. I will definitely recommend this store location to others.
Great customer service and extremely helpful employees that made a great deal far better than all other mattress stores in Burleson. Highly recommend checking them out for all mattresses needs.
The salesman was very helpful and courteous was a good experience
Jim was great. He spent time with making sure we were happy with our purchase. No pressure. Worked and gave us a great deal.
Always have a great experience with this location.I recommend Marlon and Chris when doing business,They will treat you with the utmost respect and take care of anything you need.Thanks guys
Avery was amazing at what he does. He was friendly, helpful and professional. He knew what we wanted and found it!
The salesman was very professional and knowledgeable.
Chris Brannon was very knowledgeable and helpful, I ended getting an adjustable base with my king size mattress and love what he recommended! Loved this location!
Best customer service ice had from any type of business in a very long time.Answered all my question, offered extra infirmation about the item I was looking for and did purchase. Highly recommend this store.
If you have back problems do not buy from these guys! They promise one thing, and then hide behind company policy to not deliver on their promise. Im stuck with an expensive mattress that is making my back pain worse. They also said this particular mattress would keep cool, (the best on the floor) but it really doesnt. Never buying from them again!
Great selection & very knowledgeable sales staff. Got a great deal on my new bed.
Hi :) I am the Store Manager here at Mattress Firm in the McAllister Square and also live locally here in Burleson. I am inviting you to come in with us to learn about how to customize your ideal sleep environment. Please let us know you saw us on Google/Yelp for a free 2 pack of pillows and an additional 25% off all accessories with purchase of a mattress. Thank you!
Great selection and customer service! Matt was extremely helpful with finding the right mattress.
Chris Brannon was so awesome on getting me the best deal and provided great customer service the entire time I was there. No pressuring at all and answered all my questions I had.
Dont recommend buying a bed from them. They do not stand behind their warranty. Our bed was only three years old and we had a ten year warranty on it. We paid $40 to have someone come and look at it, and then we got a letter in the mail saying that our warranty was void because there were stains on the bed even though there were no stains on it. When I called them they told me that it said on their paperwork that the warranty was void because of the frame we have it on. I told them that that was the frame they gave us when we bought the bed, but they didnt believe me because the guy that sold us the bed gave us the frame for free, because we had already paid when he asked us if we had a frame and we told him that we didnt so he said he would give us the frame. Now we have to save up money to buy a new bed because they wouldnt stand behind their warranty.
Jim Averyt is the best salesman my husband and I have ever had! Very knowledgeable. We went in with a budget to spend and he met that budget. We walked out as very satisfied customers. We will definitely be back and I highly recommend anyone to use and ask for him. I will definitely pass on to family and friends the excellent service we had. If anyone needs new matresses ask for Jim Averyt.
Guy was very nice and answered every question I had and made everything very easy.
Very knowledgeable and professional.
Cody was great
Bought mattress
Friendly and speedy service!
Great customer service and great prices compare to sleep expert and other places.
Im a homeless vet and was working thru a day labor place holding a sign here over the memorial day weekend was supposed to work Friday thru Monday and they called the office I work thru and said they had problems with me and didnt want me to come back but when I left they said thank you and see you tomorrow they had no problems with me at all MATRESSFIRM HATES VETERANS!! and they even have the nerve to put thank you for your service on the door I did my job holding the giant sign and fighting the crazy wind and this is how they support our troops?
I just went to compare prices. I didnt know they were that expensive.
Good place to look for a mattress.
Sold us a mattress cover that didnt work and manger will not call us back
Good selection and service
Very knowledgeable manager.
Good fresh burgers
Great place
Never been inside
Excellent attention